____________________OBJECTIVE____________________ A position that allows me to develop and maintain that development within a fram ework that is positive and

proactive within an executive capacity where leadersh ip and management skills can be exercised and enhanced. ____________________EDUCATIONAL BACKGROUND____________________ Master of Science, HealthCare Management June 2011 California State University Los Angeles, Los Angeles, California Major GPA: 3.5. Financial management of Health Care Institutions Health Care Information Systems Labor Relations Aspects of health Care Delivery Managing Healthcare Organizations Human Resource Utilization in Health Care Organizations Health Care Administration Health Care Marketing Management 2007 - B.S., African American Studies:Option African, Afro- American California State University Los Angeles, Los Angeles, California Major GPA: 3.5 ____________________COURSES AND SEMINARS____________________ Group Home Administrator- Adult residential facility Administrator Care and supervision and serices to a specific client group. Maintaining struct ured environment with services under title 22 and sectoins 300 & 600. Understan ding and implementing RCL Operating levels for each child care staff worker. Nee ds & Services Plan which identifies the specific needs of an individual child in order to meet the individual needs. M-Certified, San Dimas, California 2011 Bail Agent and Fugitive Recovery Agent POST training Power to Arrest: Observation and report writing, Legal responsibi ities and liabilites, Arrestable Offfenses, Making an Arrest BAIL RESOURCE CENTER AND ACADEMY, Los Angeles,California 2004 Agent Broker ANNUITY TRAINING Ethics MAXIMIZING INTEGRITY IN DECISIONS WITH SENIORS Ethics 4 SENIOR MARKET SALES ETHICS Life LIVING TRUSTS AND AVOIDING PROBATE Life INDIVIDUAL HEALTH INSURANCE POLICIES FOR INDIVIDUALS AND FAMILIES Lyte Speed Learning Center 2001 - 2011 ____________________AWARDS OF EXCELLENCE____________________ Graduate Student Recognition Published Case Study: HOMEBOY INDUSTRIES: STOPPING BULLETS WITH JOBS Business Management, California State University, Los Angeles 2008 - 2008 Dean's Honor List California State University, Los Angeles, Los Angeles, California 2008 - 2010 Dean's Honor List West Los Angeles College 2006

____________________EXPERIENCE____________________ 2005 - Present - Insurance Agent Allianz Life of North America, Pasadena, CA Communicated with prospective clients and Illustrated features and merits of pol icies offered. Recommended amount and type of coverage based on analysis of pros pect's circumstances and utilized persuasive sales techniques. Calculated and qu oted premium rates for recommended policies, using calculator and rate books and proprietary information and programs. 2001 - Present - Insurance Broker/ Agent Tayari One Insurance Services, Pasadena, CA Compiled lists of prospective clients to provide leads for additional business. Contacted prospective clients and explained features and merits of policies offe red, Maintained high standards of excellence. Recommended amount and type of cov erage based on analysis of prospect's circumstances and utilized persuasive sale s techniques. Calculated and quoted premium rates for recommended policies, usin g calculator and rate books. Delivered oral and written presentations for Annuit ies Marketed small and large group products to independent agents, insurance age ncies, and small businesses. 2002 - 2004 - Loan Processor Indy Mac Bank, Pasadena, CA Verified the accuracy and consistency of specification on documents i.e. title, Lock-in's, Reviewed approved mortgage loans to determine if conditions were met prior to closing, i.e. credit report, insurance...? Scheduled loan closing and c ompiled and typed closing documents via Gallagher. 2001 - 2002 Kaiser Permanente, Pasadena, CA Patient Billing Resolution? Enumerated amounts and sources of reimbursements, in cluding public assistance from social service agencies on behalf of patients and families.? Determined ability to pay for hospitalization and additional sources from which reimbursements could be obtained? Indy Mac Bank, Pasadena, CA 2000 - 2002 - Executive Supervisor - Collections Robinsons-May, North Hollywood, CA Responsible for the selection of potential new hires. Provide on-the-floor- trai ning, motivation and inspiration to a collection team. Which would 1997 - 2000 - Supervisor/Advocate Customer Service Prudential-Aetna U.S. HealthCare, Los Angeles, California Provided Leadership to a team of 15-27 Associates and to a larger floor of 400. Handled escalated customer complaints and services, provided technical and for mative knowledge and skills to the team(s) to handle issues. Monitored service Levels 1992 - 1996 - Senior Loan Service Counselor Cypress Financial-Rancho Santa Margarita Mortgage, Pasadena, California Supervised team of 5-8 in handling delinquent accounts. Arrange forbearance ag reements; sent out Notices of Default, Notice of Intent... HUD 1-3 letter, VA notices, Bankruptcy Proof of claim,. member of Foreclosure committee, Tracked q uality and schedule of work with for investor reporting. Motivated team in meet ing company goals