TIMOTHY FOSTER 1515 Rudel Road #607, Tomball, Texas 77375 832.894.8672 Foster.Tim43@yahoo.

com MANAGER/ASSISTANT MANAGER Inspire Achievement, Create Inclusion Highly accomplished, results-oriented, and customer-focused manager with almost 10 years of experience in customer service, human resources, sales, and operatio ns. Demonstrate mastery in developing innovative strategies that increase sales and expand existing customer base; improve quality and delivery of services; as well as enhance department efficiencies amidst fast-paced working environments. Proven track record of transforming bankrupt stores into profitable units; impro ving organizational processes and procedures and building strong teams; and lead ing staff toward demonstration of professionalism in providing customer service. Committed to building a well-trained and equipped staff who could provide world -class customer service. Outgoing and people-person, equipped with strong interpersonal and communication skills; able to establish and sustain profitable relations with clients, vendor s, and suppliers from diverse backgrounds. Technical Skills: Microsoft Office Suite (Word and Excel); Visual Basic; C++; W indows 3.1,97,XP; Netware; Webpage Design; Internet Programming; Schematics Read ing and Interpretation CORE COMPETENCIES LEADERSHIP AND MANAGEMENT ABILITIES HUMAN RESOURCES STAFF RELATIONS AND DEVELOPMENT TROUBLESHOOTING SKILLS CUSTOMER SERVICE AND CLIENT RELATIONS SALE, BUDGETING AND FINANCE PROPERTY MANAGEMENT AND INVENTORY

PROFESSIONAL EXPERIENCE Assistant Manager | HOME DEPOT ~ Missouri City, TX 2007Present Directly manage the store opening and closing, ensuring safety and security of t he facility while providing expert supervision to opening associates in planning target goals to be accomplished during the shift and closely monitoring them to ensure tasks are well-performed. Oversee ordering and inventory management to m ake sure necessary procedures are strictly complied with and completed. Hold acc ountability in securing corporate budget and revenue in the vault. Appropriately handle and address all business emergencies, including injuries, alarms, and as sociate differences. Serve as the key person in defining all customer-service re lated concerns, enforcing strict adherence among employees to efficiently provid e quality customer service at all times, and troubleshooting special order items among vendors and customers. Exhibit solid commitment in training and coaching 142 full-time and part-time associates in all business areas as well as in devel oping them into leaders. Established new goals and planning strategies that successfully transfor med the store from a 19% under plan with over bought in inventory into 2% above

plan by the end of second half of 2010, with inventory more in line with the sta ndard. Drove consistent growth, finishing at 2% below plan with a 12% increase at the end of the first half plan of 2011. Significantly improved customer service ratings, which used to be consid ered to be the worst in the district through facilitating intensive training and coaching on proper customer relations. General Manager | GATTIS PIZZA ~ Magnolia, TX 20042007 Provided expert oversight in administering all business aspects, including repor ting the weekly financial and overall well-being of the store to the owner. Mana ged employee schedules and task delegation; motivated subordinates to perform at peak productivity; ensured protection of their well-being; and served as mediat or to resolve personal issues and conflicts among staff. Handled inventory, plac ement of orders needed, and deposit from daily revenue while developing weekly a nd monthly forecasts and setting goals for payroll and expenses. Directed qualit y assurance efforts to come up with the best product and achieve customer satisf action. Drove 30% sales increase within three months of tenure, continuously rea ching up to 10% average monthly sales increase for the first year from what used to be a restaurant that had been slowly dropping in sales, earning an average o f only $7K a week. Motivated employees toward synergized efforts, teaching and training eac h other resulting in an all-time high customer service rating from what used to be a company with rising volume of customer service complaints. Project Manager| Q-ZAR LASER TAG ~ Tomball, TX 20022004 Handled the inventory management and evaluation of product. Established plans an d goals and coached a team of professionals to ensure that owners investments are r eturned. Successfully revived a bankrupted company by restoring the product to a saleable one and directing execution of a creative marketing plan to market prod uct back to the public and other investors. Effectively sold a complete system for $25K within only six months after starting from scratch; conducting inventory and building a team who worked to s ecure software, manuals, and an effective marketing plan. Advanced growth by overseeing worldwide marketing efforts through a self -designed and managed website as well as traveling to each site to handle develo pment, repair, installations, and troubleshooting. Owner/Operator | F&P COMPUTERS ~ Tomball, TX 19972003 Established a retail storefront with on-site service business, directly executin g all efforts from the ground-up and setting goals and forecasts. Performed vari ous integral functions, including repairing computers; developing custom compute rs; troubleshooting operating systems and network test cables; restoring files; as well as in designing and installing network, phone systems, cables, and softw are.

EARLIER EXPERIENCE Heavy Line Mechanic | BECK & MASTEN PONTIAC GMC ~ Houston, TX EDUCATION/TRAINING Associate of Science in Electronic Engineering Technology | DeVry University ~ D 19911997

allas TX Crisis Management ~ Leadership Essentials | Texas A&M University ~ College Stati on, TX Automotive Service Excellence (ASE) Master Mechanic | National Institute for Aut omotive Service Excellence ACTIVITIES Tomball Fire Department ~ Miss Tomball Pageant ~ Tomball Fireworks Committee ~ T omball Chamber of Commerce ~ Rising Stars Lions Club ~ Tomball Parade Committee ~ Montgomery Collage Teaching Summer Robotics Classes ~ Fort Bend Seniors (Meals on Wheels) AWARDS Volunteer of the Year, Lions Club: 2002 ~ Rookie of the Year, Tomball Fire Depar tment: 1998