BRIAN GLEAN 105-25 Flatlands 5th Street st.

net 718-687-6932

Brooklyn, NY 11236

" bg1af6370@westpo

Leader, problem solver, team player; Operations Manager seeking an exciting new opportunity to apply operations & service management skill set with an organizat ion that promotes reliable service to its internal & external customer base. SUMMARY OF QUALIFICATIONS Over ten years of professional experience working as a operations & service mana ger, tasked with coordinating timely & efficient route delivery to a customer ba se of over 15,000 locations. Documented asset to the company, receiving awards as well as multiple promotions during tenure. Orchestrated an all-around team efficiency effort, which resulted in the Brookly n market team making a climb from the 9th ranked team to the #1 overall team nat ionally; likewise moving the team from #98 to top 5 overall in sales distributio n. PROFESSIONAL EXPERIENCE ROUTE OPERATIONS & SERVICE MANAGER 8/2000 - 4/18/2011 NESTL WATERS - NORTH AMERICA Kearny, NJ Responsible for assisting in the planning & execution of daily deliveries in a t imely & safe manner; coordinated the execution of daily delivery by 100+ route s ales representatives to over 15,000 customers throughout New York. Daily duties included creating a structure for routes by day & directly managing 16 route sales representatives; tasked with on-going training & development of employees to ensure team was working in an efficient, safe, & sustainable manner ; initiated a very successful safety practice that resulted in all employees wea ring a safety vest when working. Implemented daily phone calls to improve communication between route sales reps & service coordinators, conducted weekly service round-up meetings to ensure tha t route managers & service coordinators were working in harmony. Participated in key safety & service activities, critical to the safety of custo mers & employees. Routinely exceed service goals, often times doubling the expected quota/goal fro m corporate including obtaining 13% on a 5% goal; team regularly won the most on e-day sales totals. Demonstrated leadership & extraordinary results by leading team to become the nu mber one unit in the company in sales distribution & service for a six month per iod. Earned notoriety in the form of a company award for being recognized as an excep tional Team Player; promoted on three separate occasions during tenure of employ ment demonstrating a pattern of reliability & consistency, taking on new challen ges, opportunities, & responsibilities. EDUCATION & TRAINING ASSOCIATE DEGREE 1994 T.A. MARRYSHOW COMMUNITY COLLEGE St. George(tm)s, Grenada Concentration: Business Management GPA 3.2/4.0