Shawn David Sprinkel 207 Los Escondidos Street Marble Falls, TX 78654 (830) 265-1149 phone (717) 313-8975

fax ss1e3cbce@westpost.net eMail ShawnSprinkel@me.com mobile eMail

Experience Independent Insurance and Business Consultant, March 2004 to Present Work with various sizes of insurance and general business clients on projects ra nging from auditing, risk management, product pricing and program redesign, proc ess analysis and redesign, workflow flow-charting and automation, underwriting, and regulatory analysis and compliance initiatives. Especially focused on change management, either as a result of review and/or audit findings or as a goal fro m the project initiation, and developing the core metrics to measure and sustain the improvements. Hawkeye Insurance, Claims and Operations, September 2002 to October 2003 2828 East Trinity Mills Road, Suite 200, Carrollton TX 75006, (972) 478-5656 Managed claims and operations departments. Left the Company to take care of my t erminally ill Father and family in Marble Falls. Responsible for successfully re habilitating the claims department and bringing the company back into profitabil ity after several years of outsourcing claims handling to Third Party Administra tors and an unsuccessful year-long attempt to bring claims in house. Reduced ove rall average claim payments (average paid amounts or severity) by 22%, increased salvage and subrogation recovery levels by 76% and reduced average pending/inve ntory reserve levels by 16% by streamlining and standardizing the workflow proce ss and putting into place measurement and monitoring controls within and outside the information systems package in place at the time. Once the limits of the AS-400 based system were reached, selected and implemente d a web-based automated workflow management system and a document storage/retrie val/archival system for claims and underwriting resulting in an 11% decrease in customer complaints, a 25% reduction in staffing needs and eliminated regulatory compliance issues and corresponding fines. Identified and installed data mining capabilities for claims, payment processing, underwriting, policy production an d regulatory compliance through third-party vendors such as Cognos and Monarch. Established reporting and measurement matrix sets for each benchmark so departme nt managers could track and report on their individual results on a regular basi s. Travel throughout Central Europe, November 2001 to August 2002 Sold my interest in Insurtek and Texas Colonial after completing a reinsurance t reaty negotiation and contract placement to allow for 9 months of travel through out Germany, France, Switzerland, Spain, Italy, North Africa, Portugal, England, The Netherlands, Ireland, Scotland and Luxembourg. Insurtek and Texas Colonial General Agency, Partner and VP, August 1998 to Novem ber 2001 1925 East Beltline Road, Suite 320, Carrollton TX 75006, (972) 360-1000

One of three equity partners in the company, responsibility for the claims and i nformation technology departments. Brought claims handling in-house, with very similar improvements in quality and profitability as those realized at Hawkeye as discussed above utilizing much of the same methodology. Selected and implemented a successful company-wide workfl ow automation and document management system through an outside vendor, ImageRig ht. Responsible for regulatory compliance and reinsurer reporting and responses to information, data and report requests. Old American County Mutual Insurance, Claims Manager, February 1997 to August 19 98 6210 Campbell Road, Dallas TX 75248, (972) 561-1990 Responsible for department of 73 technical, supervisory and support-level claims staff handling claims for both the direct Old American County Mutual book as we ll as claims for other programs as a Third Party Administrator. Left company to start Texas Colonial and Insurtek Managing General Agency with two partners. Responsible for regulatory compliance of and monthly reporting to the Board of D irectors for the direct program and those handled under Third Party Administrato r agreements. Developed a reporting system within the existing AS-400 system fr amework to allow for drill-down functionality, ad hoc reporting and analysis as well as automating regular monthly reporting requirements for the clients, Board of Directors and regulators. Allstate Insurance Company, Claims Manager, June 1996 to February 1997 6300 LaCalma, Suite 300, Austin TX 78752, (512) 706-4407 Quality Assurance Director for physical damage unit and total loss control withi n automobile claims department. Progressive Insurance, Claims Branch Manager and Service Center Manager, Februar y 91 to February 96 4318 Woodcock Drive, Suite 217, San Antonio TX 78228, (210) 732-6600 Established and managed a retail Insurance Service Center including claims, sale s, payment processing and support functions. Concurrently managed a conventiona l large claims branch office across town.

Education M.A. H.R. and Business Administration, Louisiana Tech University B.A. Architecture major with a Business Administration minor, Louisiana Tech Uni versity College of Business Graduate Teaching Assistantship, Sigma Nu Social Fraternity, Omicron Delta Kappa, Mortar Board, Lambda Sigma, National Greek Merit Award, Wh o's Who, Gamma Beta Phi, Alpha Kappa Psi, Tau Sigma Delta

Interests and Activities Travel, architecture, design, photography, computers and electronics, classic ca r restoration, Habitat for Humanity, home improvement and renovation

Skills and Strengths Strong analytical, benchmarking and measurement skills. Proven history of signif icant and successful process improvement projects including major independent ag ent panel selection, claims process identification/benchmarking/improvement and general IS/automated workflow management/imaging system implementation including data migration and conversion. Strong PC application skills including Microsoft Office Professional applications, Access, Visio and MapPoint. Excellent team bu ilding, conflict resolution and large-scale change implementation experience.