Impact of Electronic Banking on the environment

Abstract
The Promotion of online banking technology enabled the banks to enhance its operations with cost cutting effectively and efficiently in order to handle daily banking affairs via online banking channel. Customers are being facilitated by reducing their visits in banks and they can carryout their transactions via internet or ATM Machines instead of personally visiting the branches. The researches so far done reveal that mostly the customer of banks are unaware about online banking services and there is a lack of trust among customers on online banking services. Especially Pakistan is far behind the developing countries as a lot of services regarding online banking are not available in Pakistan. This study examines the customer perception, preferences, problems and suggestions about online banking in Pakistan. The study reveals that mostly customers prefer internet banking (IB) services over branch banking due to reliability, convenience, speed, safety and security, cost effectiveness, user-friendly, and error free system. In contrast the parallel finding shows that security problems, lack of trust and knowledge, ATM machine problems etc. affect the adoption decision of customers of internet banking services. The services which are not in Pakistan e.g. Cash depositing facility through ATM machines, SMS/E-mail Alert Service, Transfer funds through ATM machines, Payment of utility bills through internet are found most required/demanding services by the customers in this study. This study will helps the banks that how they can improve the level of online banking services in Pakistan and what are the potential issues or services that should be introduced in society to facilitate the customer in a better way and to compete their rivals in banking industry as a whole.

Topics to be covered:    
y y y y y y y y y y y y y y y

The Global E-Banking Scenario The E-Banking Trends Indian E-Banking Scenario Medium of E-Banking
Various products and services Internet Banking Account Information E-Cheques (Online Fund Transfer) Bill Payment Services Requests and Intimations Demat Account and Share Trading ATMs Credit Card market in India Advantages of a Credit Card Smart Cards E-Money Phone Banking Informational Website Translational Website

 E-Banking Transactions

 E-Banking Components  E-Banking support services

y y y y y y y y y y y y y Web Linkings Account Aggregation Electronic Authentication Website Hosting Bill Payment Person-to-person payment Payment and Settlement System Electronic Funds Transfer (EFT) Real Time Gross Settlement System (RTGS) Structured Financial Messaging Solution (SFMS) Imaging of Instruments Electronic Clearing Services Cheque Clearing

 Technology in Baking

 Wireless Baking
y y y y y y Risk Implications Risk Management Message Encryption Wap Security Risk Password Security M-Banking

 The E-Banking Strategies  Financial Portal

y y y y y y y y y y y y y y y y y y y y y y y y y y y Accounts Payments Cards Portal Functionality Transactional Risk Credit Risk Market Share Risk Legal Risk Strategic Risk Reputation Risk Activities Board and Management Oversite Cost Benefit Analysis and Assessment Managing Outsourcing Relationships Security Incidents Quality Insurance Information Security Program Security Guidelines Information Security Control Password Administration Password Secrecy Administrative Controls Segregation of Duties Dual Controls Similar Website Names Error Checks Alternate Channel Confirmations

 E-Banking Risks

 Risk Management of E-Banking

 Internal Controls

   

Business Continuity Control Legal and Compliance Issues Trade Names on the Internet Internet Finance
y y Online Brokerage Online Delivery of Financial Products

 Case Study-ICICI  Conclusion