INTRODUCTION 6 Module TRAINING SYSTEM Dealing with Difficult People and Tricky Situations

BY Janice Davies APS Attitude Specialist

www.difficultpeoplehelp.com www.xfactorconfidence.com www.attitudespecialist.co.nz www.attitudetrainingforyou.com www.internationalselfesteem.com

THANK YOU for investing in yourself with this programme. REMEMBER: The world is waiting for your greatness!
OVERVIEW and INTRODUCTION You have a choice how you would like to receive this programme. Choice One This programme will be delivered to your email box every week for the next 6 weeks. You will receive an email with instructions how to access and download your webinar and slide show. This will start ONE week after the webinar you have attended. ***This allows ONE week for your First FREE Coaching as mentioned below. *** You have included one hour FREE coaching session in the XFactor Confidence - programme. This will be 30 minutes before the training system starts 30 minutes after the training system has finished

Please organise a suitable time. Instructions below. Choice Two The complete programme is emailed to you as one bundle. Please advise if you would like this option or click on the appropriate link. Please read the Business Protocols on the last page.

Set yourself some targets, Monitor your results, Nurture YOURself have fun On your way to your dreams

Please note if you have any queries Email Janice@xfactorconfidence.com OR Janice@attitudespecialist.co.nz. Phone + 64 09 424 8400 Skype attitudespecialist Mobile + 021 514 511

Dealing with Difficult People and Tricky Situations

The Programme includes:
Module One - Assess Your Challenge Self Analysis, examine your present situation with the difficult person. Is it recurring pattern or is this a new one off situation in your life?

Module Two - Discover Personalities Understand the 4 different personality styles and why some people drive you up the wall. Learn about yourself and understand the traits of the difficult person.

Module Three - Investigate Your Relationships Learn about three different roles and the four relationship scenarios and define what is your present relationship type and where you want to be in the future.

Module Four - Communicate Like A Star Learn about different communication modes, styles and how to create a new space for yourself with the use of assertive language.

Module Five - Unlock Your Self Esteem Key Learn the traits of low self esteem and assess your own self esteem. Learn the traits of high self esteem and what action you need to take to improve your esteem.

Module Six - Attitude and Feedback Tools Learn the techniques required to maintain a positive attitude as you design your action plan and implement the changes necessary for dealing with the difficult person. BONUS PRODUCTS Pre Assessment Quiz Dealing with Difficult Person 66 Page Manual Attitude 4 Success Ebook 25 Point Checklist for Spotting a Workplace Bully 10 Motivational Workplace E-Posters

2 Reports: Disengaged Employees & Workplace Attitude 5 Day Self Esteem Course 125 Tips to Boost Esteem Ebook List of 5 movies to watch 39 Motivational Poems 5 Day Success Coaching Mini Course 15 Phrases for I and 15 Phrases for No Statements Action Plan for analysing how to deal with your Difficult Person.

Additional Pre Programme Notes: 1 Movie List

I suggest you watch any one of these movies before you start your training. They all focus on people at work, overcoming challenges.and winning. Additional movies will be suggested during your course.

The Devil Meets Prada The Pursuit of Happyness Erin Brockevich 27 Dresses

Folders and Printing Material

If you want to print out your programme, purchase a folder and coloured paper and felt tip pens. Using colour during your learning helps making your work more memorable to your brain. 3 For Any Additional Questions please

Email Janice@attitudespecialist.co.nz

Steps to Organise Free Coaching Call 1 2 3 Check your time zone to align with 6.00am to 10.00pm New Zealand Time. Email Janice@attitudespecialist.co.nz with your suggestions.

Confirm time and prepare for Skype Call.

Business Protocols Please read and keep for reference

1. To get the most out of your coaching I recommend that you keep a personal journal for your notes, ideas, goals, dreams, affirmations, visualization and pictures. (Eg. A4 clear file which allows you to make easy updates and deletions) PLEASE TRY TO GET THIS BEFORE OUR CONVERSATION. 2. Please take notes during your sessions. This helps you clarify the content, increases understanding improves memory recall and keeps track of your progress. It can also be an ongoing record for you to review and refresh from time to time. 3. Skype or Telephone Appointments are 30 minutes. Please be on time for your appointment, I take this as a mark of respect and a sign that you are keen to be there good for both of us. Please leave your mobile turned off. 4. If you need to reschedule an appointment please give me at least 24 hours notice. 5. I am available by emails outside of session times. This is a free service. As I am frequently away, you will receive a reply within 48 hours. 6. My commitment to you is that all conversations in our session times remain confidential.

THANK YOU.I look forward to speaking and working with you as you work towards your goals. Best Wishes Janice Davies - ASM The lady with nice in her name Attitude Specialist.

P O Box 83218 Edmonton Waitakere New Zealand.