A study on Investor satisfaction on Indiabulls Securities Ltd

QUESTIONNAIRE Dear Respondent, I am a student of MBA, and as a part of my course curriculum, I am assigned a project on A study on Investor satisfaction on Indiabulls Securities Ltd. So, I would request you to spare a few moments on the questionnaire. Your help and co-operation will go a long way in the successful completion of the project. Thank You. I - PERSONAL DETAILS: A. NAME: B. Client ID: C. AGE: a) Below 25 [ ] D. Gender: a) MALE [ ] E. OCCUPATION: a) Private Service [ ] b) Government Service [ ] c) Self employed [ ] d) Student [ ] F. Your annual income a) < 2,00,000 [ ] d) 8,00,001to 10,00,000 [ ] b) 2,00,0001to 5,00,000 [ ] c 5,00,001 to 8,00,000 [ ] b) FEMALE [ ] b) 26-35 [ ] c) 36-45 [ ] d) 46-55 [ ] e) Above 55 [ ]

e) >10,00,000 [ ]

QUESTIONNAIRE FOR INVESTORS 1. How long have you been holding online trading a/c in INDIABULLS? a) Less than 1 year [ ] b) 1 < 3 years [ ] c) 3 to 5 years [ ] d. More than 5 years [ ]

2. What type of trading you hold?

a) Equity trading [ ]

b) Commodity trading [ ]

c) Currency trading [ ]

3. What made you to choose INDIABULLS? a) Brokerage [ ] b) Good market tips [ ] c) Brand image [ ] d) Others specify

4. How often you trade?

a) Daily [ ]

b) Weekly [ ]

c) Monthly [ ]

d) Yearly [ ]

5. Mode of investment in INDIABULLS?

a) Online [ ] b) Offline [ ]

6. How you came to know about INDIABULLS?

a) Telecalling [ ]

b) Peers [ ]

c) Internet [ ]

d) Advertisement [ ]

e) Word of mouth [ ] f) others specify

7. Rate your overall satisfactory level towards Indiabulls. a) Highly satisfied [ ] b) Satisfied [ ] c) Neutral [ ] d) Dissatisfied [ ]

e) highly dissatisfied [ ] 8. What is your satisfactory level towards marketing techniques followed by INDIABULLS? (4 Highly satisfied S.NO Techniques 3 Satisfied 2 Dissatisfied 1 1 Highly Dissatisfied) 2 3 4

1 2 3 4

Telecalling E-mail tips & updates Online help desk SMS alert

9. What is your satisfactory level towards INDIABULLS in Effectiveness of communication?

a) Effective communication b) Delay communication c) Improper channels d) Poor communication

( ( ( (

) ) ) )

10. Rate your satisfactory level in the Grievances handled by the Indiabulls? a) Immediate response b) Immediate response and solution c) Ignored d) Improper solution

( ( ( (

) ) ) )

11. Are you satisfied with Translation of information provided by the Indiabulls? a) Yes [ ] b) No [ ] 12. The services provided by the Indiabulls fast & convenience.

a) Strongly dissatisfied ( b) Dissatisfied c) Satisfied d) Strongly Satisfied ( ( (

) ) ) )

13. Indiabulls provided better charges to the investor.

a) Strongly dissatisfied ( b) Dissatisfied c) Satisfied d) Strongly Satisfied ( ( (

) ) ) )

14. List your preference of investing in Indiabulls a) Brand/image of the company [ ] b) Profitability of the company [ ] c) Dividend policy [ ] d) Company performance [ ] e) others.

15. Are you aware of the procedure before applying for the Indiabulls securities ltd? a) Yes [ ] b) No [ ] c ) To some extent [ ] 16. Are you satisfied with the service rendered by Indiabulls securities ltd?

(4-Highly satisfied 3-Satisfied 2-Dissatisfied 1- Highly dissatisfied)

S.NO 1

Services Equity trading

Commodity trading

Currency trading

17. What is your advice for new investors in Indiabulls securities ltd?
a) Go by only promoters [ ] b) Go by only premium [ ] c) Go by only sectors

performance [ ] d) All the above [ ]

18. Have you suggested your friends, relatives, and colleagues to invest in Indiabulls?

a) If yes mention the reason b) If no mention the reason

19. Your suggestions and comments.