New Seasons Market

Staff Handbook

Sustainability
OUR FORMULA FOR SUCCESS When you the quote in walk into any walI of the New Seasons Marketr about "sustainabilit,y". for all the world a you can't help but notice up of is

on the front

It's to

plastered see. At

right

there, our the

everybody, conviction

t,he core business a

company is formula for

that

running

sust,ainable

great

success.

Sustainabte

businesse's

have

triple have if we

bottomline: the greatest to

people, impact, focus

profit enjoy

and the the

environment. and areas.

We believe have the most

we can fun

process, of these

make sure

on all

three

Some

people is

say a high for

our

aim

of

running goal.

business it just

with

sustainable

practices

and lofty

We think a big

makes good sense.

The principles

success are not

secret:

TAKE CARE OF OUR CUSTOMERS TAKE CARE OF OUR STAFF TAKE CARE OF OUR ENVIRONMENT TAKE CARE OF OUR FINANCIAL HEALTH

We're glad invite people

you're

here to

help of

us make sure a workplace

that that

we "walk truly

our

talk". that of

We the the

you to and our

become a part environment

believes

matter

as much as

the

profitability

company.

Pleasing
We're we're faces bringing providing back our

Our Customers
and updating neighbors with the "old neighborhood where they increase of store', format,. familiar of each

T H E U L T I M A T E N E T G H B O R H O OS T O R E D

a place

can find the

and traditi-ons. living by

We,ve seen that building a strong

we can sense

quality in

everyday

community

neighborhood.

What does it, question Market. simple.

t,ake to

build

the

ultimate

neighborhood first the began answer to was

store? plan

That,s

the

we asked Like many

ourselves truths had to in be:

when we life,

New Seasons pretty

actualry

The stores

easy and fun Iocally

to

shop,

&

owned and operated.

What, do we mean?
EASY means making healthy products stops to and natural to get fill one stop to but get what you need. If you like to eat the foods, maybe you cabinets. a purist, the time

aren't Who has

we have to

your

kit,chen chicken

make two

free-range

and Frost,ed Flakes?

EASY also sense,

means a store aisles without

that

is

not

too

big,

a floor stop

plan

that

makes for easy

wide

dead ends,

room to you,

and look that

around

a minute to find

without the stuff

somebody bumping int.o you're looking for.

and signs

make it

FUN TO SHOP means that store when the

certain

buzz,

that and

positive working the

energy there or the

you feel are filling shoppers

in

people

shopping busy staff There

enjoying their are of

themselves. shopping visiting fami]iar

Everybody's but the

stocking is is

shelves jokes and

lists, with faces

cracking a

friends.

camaraderie

and

recognition

between staff

and customers.

IOCALLY OWNED AND OPERATED means that means being buying regional customers, from food an active small and committed vendors and

our

investors our the

live

in

town. as well of with

It as our our

member of supporting

conmunity

development in touch

economy. Locally special

owned also

means being

knowing their

needs and being

genuinely

responsive.

Creating
THE TIES THAT You'd think this cry

a Workplace
BIND was a large together. extended famiJ-y, and not hug a workpl-ace. each other. We laugh We hold ot,her. We

together each other

and

We high-five helping

accountable.

We enjoy

customers We eat

and each

support together. store with for

each other's We get to the build.

lifestyle retail

choices. "ya-yas" at the

together

and take buzz

breaks in the

Thanksgiving two-minute

as the

begins

We know that

conversatj.on person's all of

we have even part But

a customer just

on any given

day may change that that. We value not It's perfect a good

outlook, our staff,

a moment. we're and full timers

proud of alike. next

timers we'II

We're time.

and we know it. place to be.

try

to

do it, better

Financial
Profit Financial towards in the is the ensine is

Managemen
that critical goal of makes to offering our our our sustai survi the bes able I business is the a realitv. step package we can and

KEEP YOUR EYE ON THE ENGINE

success meeting industry. our

and

first

wage and benefit nd margins quality so that

We must maximize have great t,he talent. best

sales

build continue

new to

stores, attract

prices

products,

Building financial departments at these the

sustainabre

business

requires reports is

keeping monthly

an

eye

on of to

the the look

engine. in our

We publish stores.

financial Everyone

on each

welcome

and encouraged the your way our

reports. more

The more you know and understand you can affect the progress that

finances and

work, store our

department labor

makes. store

Learn

how to

manage shrink. cFo),

Understand (our

budgeting. are all

managers,

.feremy (our meet with Take

and Brian help

president)

ready of

and happy to reports.

you to

you understand opportunity yourself keep the for engine, business.

and make sense to a our build your

these

advantage and to

of

this

entrepreneurial Remember we are heal-th,

skirrs all

position to

promotion. financial

working the

together goal of

headed towards

a sustainable

Affecting
"WhiJ-e a single tiny

our Community
decision to support smalf a sustainabfe regional food of

LOCAL CHOTCES MADE BY LOCAL PEOPLE

economy may go unnoticed, thoughttul peopJe

a thousand the

choices, of

made by hundreds communitv."

can change

direction

an entire

can New seasons impact on building

Market,

a mini-grocery loca1

chain,

really

have a meaningful

a sustainable

economy? Absolutely!

Keep our
Jeff Ioud voice

family
our

farms
Produce Merchandiser, is on typically the phone at who you'11 work by recognize by his the 4:30am, network farmers setting of

Fairchild,

and bad jokes, and of talking

produce Jeff

racks

with

his

grob/ers.

knows most

Oregon and Washington's for building to

organic

by name. He between growing

has a legendary rural producers and

passion who are urban

an urban/rural organic to with and support

partnership sustainable those that

comrnitted

practices growers. to

consumers

who want prices profit,

responsible allow them

He diligently costs,

negotiates make a fair

growers let

meet their

and sti1l

us sell

products

at the the role

a reasonable highest

price.

Buying and

directly

from to

farmers our are

allows

us to Jeff an

bring all

quality

freshest that

produce buy

stores. playing

and

New Seasons' in keeping

customers local, small life's

produce farms in

important

family true

business. the

And as a bonus, berries, the the

we end up with crunchiest artichokes.

some of the

pleasures: salad

sweetest mix and

apples,

most

beautiful

tastiest

Keep our
The Native leaving of to our

soil

and water
every

for

the
believe

7th

generation
if we truly consider Every care the about impact we take we will we should " the

American "In

Iroquois

that

a legacy, decisions the our w

deliberation, seven hetp

on the

next will

generations. to build

action

sustain to

environment children it a and

inheritance At

Ieave Marketr

our

children's to educate

children. our

New Seasons about the our we

make

priority of the buying

customers

environmental customers promote to

benefits vote for

organic

products. their last

By encouraging shopping for dollars

environment water

with that will

healthy

soils

and clean

generations.

Keep the dollars

Fresh from Valley with cider Oregon from Country

in our community
Gorge Organics on the East in side Hood River. of the our and Natural Cascades. shelves are burgers Emerald loaded in the Beef

Columbia

Kitchen's local

salsa

and hummus from offering products can

Eugene. grown their the

products. means our

produced

Northwest local

customers

recycle

money into food

supporting economy.

growers

and processors

and building

regional

What' s

the

Big

DeaI

About

servr-ce
A l

WHY BOTHER?
Ever staring time stand at in the the cover just the is flip checkout of line at a grocery store that that turn for you tiny to 10 minutes the

People many

Magazine, Tic-Tacs

so bored are in your clerk In

spend

wondering with

how

plastic out. for says

container Your

top?

Then j-t's with the

finally courtesy to

check plans

cashj-er night. to

chatting He never but

about fact,

saturday anything

even

says

he1lo at

you.

he never

you,

simply

points

the

amount you

owe after

you're

rung up. No eye contact.

No "thank-you".

Unfortunately, that people

this don't

type expect

of

service

has become the else.

standard. walked store keeping. "The

so common into where the our

anything the

So, when Brian

musty, Raleigh the store well revive of

outdated Hills

shell

of is

former

Kienows'grocery worth read,

location

now, he saw something painted sign a that local

Up above

cash registers in town

was a large 1908. " for

friendliest with a to

since

Kienows great

was

grocery

chain

deserved the

reputation

customer it

service.

Brian

wanted it

Kienows'

philosophy So in is

and give every a sign

new life

by making painted

a part up high' store

New Seasons Market. cash registers

New Seasons store, that readsr "The

above the

friendlie'st

i-n town since

2000.'

why do we insist

on giving a va i l able

better customer service anywher e else?

than is

W E T H ] N K T H E R EA R E T W OE X C E L L E N T E A S O N S . R

Great the

customer

service

makes us

stand

out

from

the

other

grocers.

As

natural

foods

industry in

has grown up, conventional and keeps

more and more natural stores.

products

have become available different seasons? charlenge regurarry nj.ce, it's from other

grocery the

So, what makes us to New the we are so

stores

cust,omers coming back service. in town we

outrageously of hear being

outstanding the friendliest customers

customer store l-ike,

take

seriousry. here

comments from

"The employees

scary. "

Two minute selling them cars again.

rerationships where the successful with items, to their they

are

fun.

The

grocery

business

is

not

like sees

salesperson grocery customers. come back the ask

meet,s a customer stores are buirt our to

once and never on

long-st,anding buy That over lots gives of us

relationships perishable the

Because

customers stock up. day

frequently of

opportunity When we

improve

quality

someone,s

and over and openf have we

again. respond, friendly, a short

genuinely

someone how they,re People customers Customers they bought love

doing,

listen

we create casual period and

a momentary bond. relat,ionships with do it.

that.

We build we only it

even

though love

of

time

to them,

also on a

when

remember trip, building

recognize were term is

what or

previous said. of 2

shopping we are

what a

t,hey long This

wearing

something through

their a

child number

relationship

minute

interact,ions.

memorable customer

service.

When we genuinely our community, ft's

care

about

our

customers

and realize staff caII our

they

are

part

of are

"workplace not versa.

friendships" for

between to

and customers staff

inevitable.

unusual our learn

customers

members by share swap do

name and vice holiday coveted from

customers

and staff Ij-kes

have been and dislikes our

known to and even

traditions, family us.

each others

recipes. in

We learn the

as much from of

customers positive

as they

We're

business

building

genuine

relationships.

The Fine Print

OUR SERVICE STANDARDS
One way we make is sure to that invite we our our to talk" help about giving great "walk

customer That's right let

service

shoppers on a giant

keep us accountable. and sometimes printed We figure expect not if to we be

why at on our

each store, shopping

posted are

board

bags

our this

Service is how

Standards. they they

our

customers they'll

know

that, to let

should think

treated, par.

be sure

us know if

we're

up to

Here is

Our Pledge to Our Customers:

"WE'LL D O W H A T E V E RI T TAKES TO MAKE

N E W S E A S O N SM A R K E T T H E B E S T S H O P P I N G E X P E R I E N C EI N T O W N . "
O[' COURSE TITERE'S TIIE T'INE PRINT

Open the Next Register"

More than 2 people in line?

Policy
checkstand right away.

We'11 open another

"staffing"
ttire people them as well

Policy
who really mean it when they treat you. say "have a nice day." Treat as we want them to

Helping You Find It'Policy

We'LI escort you to the spot (unless you just want directions).

"Product
If it's not

Returns"
exactly it back

Policy
you a want no or if you return. don't like it for it any or

what for

reason, refund

bring your

hassle

We'11

replace

money with

a smile.

We promise.

"Eating
Go for it.

in the

Store"

Policy
it on your way out.

Enjoy yourself.

Pay for

"Discount"
Senior discount 65 or better.

Policy
every Wednesday; L08 off almost everything for those

"You Break It"

If you break it

Policy
Accidents happen.

...don't worry.

"Problems"
we have, front of find, the

Policy
and make solutions. Visit the Solutions Booth at the store.

"Special
/'Yes tt

Requests" Policy

"squeaky Wheel" Policy

our shopping carts will be oiled and maintained so they don't drag, squeak or otherwise annoy you.

What's the story

GET OUT OF JAIL FREE CARD

o n t h e . . o.

We asked Seasons standards

ourselves, that into they

"How have

can the

we

convince to to

everybody put say the the our

working customer to a

at

New

authority easier

service customer, that it,s or

action?"

When it,s

"yes,,

why do some staff fear, for the "going fear of

members say "no,,? We came to getting in trouble you for to making feel

conclusion

,,wrong,, decision to card

overboard". you staff to think

We want is best.

1008 confident together or her this

make the that is

decision given We to

that each it it

So we put of his .fail your If for

member as part a "Get you Out to of

orientation Card,' f rom in need can

package. Monopoly. order to to bend

compare

Free best that any

Basically, provide the card rules to

authorizes

use

judgment, means you you

outrageous for any

customer of our

service.

cust,omers

reason, of

show this

your

supervisor

and have a L008 guarantee

no hassles.

One disclaimer
You notice we customer friend you

on the
said to be

"Get Out of
rules is helping you to

Jail
not your

Free"
"break"

Card
the rules. sister, product to deal If or the best we the

"bend'the

happen the your

housemate, giving need

and if

service actions

provide be theft

j-nvolves and will best

away, with

may consider situation

accordingly.

So, again,

use your

judgment.

Seasonings
BULLETIN BOARDS We have knowledgeable pharmaceutical informed throughout articles. store and customers agricultural choices. are Our who appreciate related regular to updates help on food, make

issues

them

purchasing the If stores,

Seasonings post

bulletin

boards,

located

used to of

relevant

newspaper pass it

and magazine on to your

you

read

something

interest

please

manager for

possible

posting.

Who Are Our Customers?

. o . Neighbors Dieters doing their t,o find to everyday the shopping. quality low-fat foods. driven highest

People committed agriculture.

supporting

organic

and sustainable

o .

New parents

wanting

only

organic

baby foods natural eat

for

their

infant. with

Not so new parent,s who are committed middle school children that willonly

foods

shoppers

Kraft

Macaroni

& cheese

and Frosted . . .

Flakes. who want high for quality micro-brews. fresh one of ingredients. their children has a

Beer aficionados Family cooks

looking

interesting, that

A mom or dairy

dad who has discovered and needs dairy-free themselves to

allergy

products. a night dinner out with at an Oregon zoo

Couples who treat concert specialty

and want a fancy crackers tifters

picnic

Gouda cheese, Merlot.

and a smooth California seeking the highest

Buff

weight

quality

prot,ein

and sport

supplements. . chronic arthritis Arnica sufferers geI. organic, raw liver and CoQi.0 supplements. seeking the most effectively

formulated .

Cancer patients

wanting

T h e s e a re common?
They are or another

so me o f
for

our

custom er s...what
shopping choices best of It experience about the

do

they
for they

have

in

looking are

a one stop conscious of

and, food

one reason eat. That wit.h class take-

making

includes both

a full

selection

the

everyday also our

grocery

basics a world feature

natural of

and convent,ional specialty quality on and food

choices. natural for

includes kitchens go.

selection out,

foods.

restaurant

people and locally breads

on the hormone famous baked the

Our meat and seafood meats, free-range our (and of a

department poultry, bakeries

focuses fresh provi-de for is, fish,

antibiotic and our

free

homemade sausage. organic flour

fresh shoppers hands

artisan that,

with

aromatherapy our full our our produce line of

show up in the best

mornings). seen

The quality We have it of aII

down,

we've

anywhere. To top needs

supplements,

herbs, meets

and homeopathics. the kitchen and gift

off, of

homegoods department cusEomers.

most

In

shortr

offer

everything to of Arnica. today's

from

Frosted is in

Flakes tailoring

to

Free-Range our product

Chickens mix to

and Aspirj-n lifestyles

The magic customers.

the

Our

" Eat

&

Let

Eat "

Philosophy
The world and its dietary needs continue that the to grow more and more complex. size all fits of all" their natural family foods members Many people diet doesn't have discovered meet the needs "one of

and tastes

and housemates.

At

New Seasons we encourage our food of shoppers decj-sions their with and

the

discovery

of

new foods

and lifestyles. them to make

We present informed the

shopping to have living. offer

choices, fun wit,h

encouraging their meals,

increasing of other Iike

quality

everyday to

We are a wide

non-judgmental spectrum & Cheese, not of

people's Kraft This invite offer.

choices,

choosing or

items, for

Macaroni "Eat our and

& cheese l,et Eat' to

Annies'

Macaroni is

instance. We to

Philosophy come in and

inclusive, explore t,he

exclusj-ve. we have

neighbors

choices

Let's
YOUR STORE Now that next? the

Get Started
ORIENTATION accepted the position a tour of with. the at the New Seasons store Market, what's meet an New

you've you'Il

nirst

be getting

and a chance to you set are

other

people

you will

be working

we'II time of

get clocks

up with

apron

and name tag is a

and show you where learn store by doing

located. Your

seasons will by

hands-on, in the

type store

company.

training learn learn

be conducted doing. first

during

hours.

We want you to is a lot to

Jump right

on in

and do your job.

best.

There

your

few days on the

One of at

the

most

important, to of get to

things

for

you

to

do when you Each one of It is very

start our

to

work has that

New Seasons is layout

know your

store.

stores

a unique

departments with the

and products. items we sell will

important are

you become familiar There is a map of where

and where

they

located. in

each store is. to

which

assist

you and our asks get

customers

learning is,

everythj-ng right

When a customer So, be sure

us where to

a product way

we take

them

it.

you

know your

around.

our

goal

is

to

continually about other effort other store.

cross

traj-n

our

staff you

so

that to

everyone know out

is your and in

knowledgeable department, being creating

departments. to understand

After the

get

make an of

others. a big

Helping

supportive

departments

makes

difference

a successful

Feel staff

free

to

ask questions

because

soon you'LL

be training

the

next

new

member.

What to Wear
We have created we $tear can an atmosphere comfort that for is casual, or most clean make and welcoming. them feel out What of create customers than

p1ace. j-s

Our dress to

code is

much looser

grocery pants

stores. and white version

No one shirts of our

forced

wear

polyester

smocks,

black

(although dress

you can if

you want to).

So here's

the

current

code:

Pants
.

& Shorts
Your pants can be any color, However, all but jeans must be a solid or pants color. Feel length free to to wear jeans. your shoes. must go full

You can wear shorts solid just hem. color. fine. Hiking They only

if

you feel

like style,

it.

Shorts

also length

need to shorts have a

be a are

or walking thing

mid thigh for the

we ask is

shorts

to

Sorry, exercise

no military clothing. the comfort

style

pants

or

shorts,

sweats,

t.ights,

or

And for styles,

of

our customers, tight clothing

no revealing can be worn.

fabrics,

or

or excessively

Shirt,s
. . Long sleeved Most T-shirts not o o allowed. dny New Seasons shirt you are may be worn. but they can't contain or short. sleeved logos shirts just, are fine, completely but white acceptable. T-shirts are without are

Of courser Ties

may be worn if

so inclined, images. to

advertisements . Any shj-rt into . . Shirts And for styles r Shirts your with pants.

or offensive a tail

designed

be tucked

in

needs to

be tucked

need to the or

be buttoned of

up to

the

top

one or

two buttons. fabrj-cs or

comfort

our customers, tight clothing cannot

no revealing can be worn. be worn.

excessively text of

with

any kind

Hair
o You are welcome to wear a New Seasons hat forward. Sorry. generally no other style so long hats, as it is or so ask hat worn scarves to

bandannas may be worn. your store manager if

There are a few exceptions you have a question about

this

a specific

you can wear.

New seasons provided bakery

hair

nets

and hats Staff in

are other like

required

in

the

deli,

and meat departments. hat if

departments it. one will

may wear be

a New seasons provided assigned to you.

you feel

on:"";"'"u J::i:
the deli

white apron, cook coar or baker shirt

and bakery department. meat \n/rap coat must or white

must be worn i-n

in the

New Seasons apron meat department. Aprons, length Aprons either over the the

be worn

long

or

short

version, neck,

must be worn fuII not folded down.

chest

and around the be covered

and vests

can not

by other

clothing.

tn:":,:":.::T"::r,:'-I"T",.,,, but dressesmusthavesleeves.

And for styles the or comfort of our tight customers, clothing no reveal-ing can be worn. fabrics or excessively

tno.t"*. are concerned shoes are one of about the safety and, for believe it in or the not, unsafe So you

reasons or

accidents heels

store.

need to wear strapped have non-slip generally Also, for soles.

closed

and toes.

Wear shoes that shoes are

Sandals, not

slippers

and worn out

unsafe safety,

and are heels

OK to wear. than L" high.

must be wide and less

Jewelry
. . . . .

& Other

Personal

Adornments
is fine.

Generally,

most jewelry are

Ear piercings one small No other Sorry,

acceptable is acceptable. is cover allowed pierced jewelry. Jewelry must

nose stud visible

body piercing bandages to

no use of

be removed. . . Nothing of a political tattoos nature the or anything considered of your offensive. manager.

No visible

without

permission

store

What about my hair?

. . . Hair must be combed & clean. must be tied brightly back out colored of your is face. acceptabte.

IJong hair Sorry,

dyed,

hair

not

Beards,
.

Nails

& Other Personal

hands, beards for maintaining

Hygiene
clean is really food-handling closely trimmed environment. if you're

Keepj-ng your important

and fingernails a healthy

You need to working . o o . in

keep your the or deli,

fingernails bakery

and meat departments. or clothing.

No body odor OnIy very No eating Clothing in poor

smoke on breath perfume use is

mild or

acceptable. working. not dirty, torn, patched or

chewing

gum while in

must be neat condition.

appearance,

Pants must be worn up around your floor and may not be excessively shaven if they the

waist, baggy. don't

may not

drag

on the

. . .

Men must be clean All staff

have a beard. code. after hours cleaning, re-set

must comply with code does not sessions or

dress during parties.

The dress or stocking

apply staff

Nametags
. When you are working on t,he service your real floor you need to FeeI wear to an use apron and a nametag with your o nickname so long name on it. use the vest free

as you always

same name. when on break be available. or

Remove your "Iunch"

apron,

coat,

and nametag or do not expect

so that

customers

you to

Logos, Ads, Messages, Graphics,

. Sorry, jewelry. no logos, ads or other

Images
can be on your clothing or

text

If

you

have

any

questions supervisor.

about Before to

what you

is

and

isn't

acceptable, changes in

just your your about

check

with

your that

make any major make sure final

appearance store dress

are The

difficult store are

reverse,

you speak with determination

manager. code if

manager

makes the

there

any questions.

Who do I caII
Who's service j-n charge of t,he store that at management if a

for
any given who or store

help?
moment,? We have a system to call have a if if you have that are in, of an you is The

designates needs help the

emergency,

customer

you

question they

need a decision the third service most and first service

on immediately. manager. is what

manager, store

The assistant the is customer traditionally

manager is manager. the the

second. our

service

manager is

service

customer end" in

department grocery much a

called is the where deli, other of the is

"front

other is as

stores. service have

This

department as

cashiers or

work meat in

department from two to

wellness service

departments. the of store. a store

We also Service or

three

managers the at

managers are store store at

j-n charge manager.

store always

in

absence one

assistant the

There

least

service

manager in

all

times.

If

you

ever see

have the is

problem

that

cannot The

be

handled list of

at

the service

department manager

level,

servj-ce almost helping store, to

manager. endless.

responsibilit.ies for everything into or the

We have had service person, a lost to

managers called a bird with that the

from the

an injured finding inspector call if you

removing to

has flown fire

child'

meeting visit.

marshal are

agriculture ones to

on an unannounced are the dealing service with

Service

managers customer. all of

a dissatisfied away if are

PLEASE, PLEASE, PLEASE calt your department is

manager right customers

a sudden

swamped with

and you

understaffed another your tiII.

or If

if

we're

backed interested

up

AE

the being

front

end and need to manager, talk

open to

vou are

in

a service

supervisor.

Your Weekly Schedule

We want you to working night to for the the Every for the know as far in advance as possible So we post work the hours you will by be following following staff week. week. schedules can Wednesday

Remember that responsible

schedules for

change week the posted

week.

member is week.

reviewing

schedules

following

Lifestyle
We want stilt to support the the day meet in to

Scheduling
a healthy day and low needs grocery leave them to of stress the industry staff for personal business. are life Many for you and scheduling to keep the very few

practices average hours staff

conventional and often forcing

designed

wage low each week,

talented look

members with work. regularly This In

other stores a week.

addition, have split very

members in days for or staff

some conventional only a single

grocery day off

weekend stressful

can

be

members and their

families.

While in a

we're row

not each

always week,

perfect, and if level

we do try the of business hours just

to

give allows,

everyone we try

two days off to maintain the our each

schedules number of level store. for the of

at

the

desired you are

each week. because

We do not

reduce

hours sales

scheduled the total the

your hours

wage goes up. scheduled we need to for

determines

number of more total

The more sales store.

we have,

hours

schedule

Changing Your Schedule

If you have special give schedule your requirements that you know we will notice to you as the are out it need to possible. week you taking for will a her be accommodate, Definitely have final the for supervisor as much advance than the

inform special school tell us

them no later schedule or you are need.

Tuesday pri-or instance, take your if

So for to

planning time. ff the

daughter time,

birthday, easier is in for

ahead of make it

we know ahead of best way to This will for the a

us to

happen. request

make a special help day off. your off

request

writing your

on a dated request. mean that

form.

supervisor does Please not get

remember

Remember, you will

asking receive

automatically confirmation

day

from your

supervisor.

Getting Absences
one of life's basic

to

Work

on

Time

&

truths

is

that

you

have is

to not

be

on

time.

This but we

includes feel we

coming to have will of to

work

on time.

We know this state the issue. If

a surprise, sometimes. if you are

explicitly

obvious Call us

Habitual sick or to

tardiness

become a discipline the ordinary is arises.

somet.hing out show up for for work

you don't

call If

and you fail you don't

work,

this

considered

a "no show". and/or don't

show up we wiII

and don't this then to

have a valid be job

excuse

report

in,

consider We will We don't

abandonment and will fj-nal check.

assume you

have resigned.

send you your see that

want to

happen, so please

call.

If of

you miss an illnessr an

work

for

an extended check

period in in with

of

time,

for

instance every

because day and

you need to Not

your

supervisor grounds for

provide action,

update.

reporting

may be

disciplinary

up to

and including

termination.

Please, beginning

please,

please your is

don't shift

forget and at to

to

use

the

tine

clock

at

the

and end of

t,he beginning once in

and end of a while or but

lunch. if it

We know that

everyone for a job

bound

forget your

becomes a habit to consider it

you please performance

expect issue.

supervisor

store

manager

Paid Breaks
When you scheduled break hoursr is are scheduled for a but break, less If please than you take it. If you are paid plus more than included in 2 hours your 6 hours are a L0-minute for six

schedule. for

scheduled breaks.

you will

be scheduled

two L0-minut,e paid

Meal Breaks
If you are scheduled a one for half are six or more hours, meal break. Oregon Please to the state law requires that your you shift t,hat take you it. take hour make sure middle of

MeaI breaks Your or

scheduled

as close all

as feasible. that need break. lunch to

supervisor breaks punch

schedules (meal out at

meal breaks. are not paid and

Please breaks the end

remember and you of the

dinner in and

breaks) the

punch

beginning

Vacations
Please take fuII advantage vacation of your vacation Scheduling is your timet is a We wiII real than time in it art try for looks. to our So Ask is accommodate all store please your and help requests. It

department them out for

managers. by the

much harder vacation

requesting vacation

advance. vacation

bookkeeper you will

Request, Form. probably

Once your

approved,

be notified

soon,

within

24 hours.

There this it to is get

are are

times before

when our

business

peaks.

The most Christmas. It

obvious During will

examples these all

of

Thanksgiving that these vacations

and before will

times of us

unlikely through

be approved.

take

busy times.

Getting
we are period paid (our on payroll ends will

Paid
the nriday following the close of each two-week So if pay the week starts Saturday, on Sunday and ends Saturday). you wiII at the be paid store the following or

pay period

this

Friday. you can bank

Your paycheck choose to

be available your paycheck

where you work, deposited into

have

automatically

your

accounE. Here j-s a summary of will see the the information federal worker's wiII on your and stub: In the tax arear You

deductions: state

state

income and you tax

taxes i

social

securj-ty; insurance. participate) child stub

Medicare; Pre-tax healt.h

compensation; include After (if

state have

disability chosen to

deductions insurance

premiums. and any other

deductions The top social

include of your

support, lists

garnishments, personal number of stub

deductions. as name,

your

information deductions shows your

such you

security The If or

number, bottom you

and the of the any

selected

on the

W-4 form. time. help

check

accrued your

sj-ck and vacation bookkeeper for

have

questions

please

ask

store

contact

our payroll

department.

PAY
We know advance you

ADVANCES:
may occasionally future pay face but financial please

STAFF
issues proactive that and

PAY
require plan an for

ADVANCE POLICY
against be upcoming financial obligations.

At

the

discretion future

of payr

your but no

store more

manager, than from

you a

may receive calendar paycheck

an

advance Any the

agaj-nst

once the

quarter. following

advance received date of the

must be deducted

first

advance

Hiring Relatives
Unlike

Your

Friends

&

most companies we encourage To maintain allow staff a fair

the

hiring

of

our

friends

and family for all would

members. we do not

and comfortable work in

work

environment where

members to family

a department

they

be supervised

by another

member.

Free Food & Other

We often still have products for eating that or you to have reached items take that these theft, fine

Goodies
their have expiration been of supplied charge. date to but us are as we

samples. don,t

we encourage

home free make sure

So that

wrongfully Loss given the

accuse anyone of from food. This a

you have a completed service manager if

product you are leaving

Form free

department

supervisor the form to

or

P1ease give authorizes

a cashier the product

when you are out of the

store.

you to

take

store. register. Manual. review

Please

remember that is

you can't

cut

in

front

of

customers in the

at

the

There Ask the

more information bookkeeper Manual. or

on this store

procedure if

Operatj-ons like to

your

manager

you

would

operations

Thou Shalt Not Steal

New Seasons Criminal a service acts will will not tolerate theft to the of product, money or property. be reported or other proper authorities. on occasion, checks of that store

manager and other are not

supervisor for

may perform this is to

random

backpacks products without allow family defined children,

bags.

The purpose or for. the

make certain from the

accidentally paid out

intentionally To avoid purchases of this partners, uncles

removed

being cashiers

properly to check For

potential of their policy

problems housemates family

we do not or thej-r

members. as i

this or

purpose domestic aunts,

members are grandparents t

spouses

parents,

brothers,

sisters,

or cousins.

We encourage on the

you to

do your are your the it.

personal

shopping

at

the

store. you

If

you shop your store service

same day you you take in

working, groceries back

make sure to or your the

that, car.

after Sorry,

finish

shopping, your

You can't the

groceries

room

cooler

unless

manager authorizes

Also, they the value

just

like

any at

other

shoppers, but it

staff is

are your

welcome

to

return to

items remind face the

purchased cashier of your to

New Seasons, you If the

responsibility rather face than

refund purchase. of the

discounted refunded this up to

amount the

the

you are

value

and not

discounted

value

purchase, action

may be considered and including

theft

and will

be cause for

disciplinary

termination.

Code of Conduct
We are people obvious here's a committed respect what short to maintaining care are of or what of a self-managed themselves of work environment, It is where fairly but in a and take behaviors list and each other. our acceptable and

outside j-s not

standard,

acceptable physical member or use or of, or

may result of any

performance directed theft; alcoholic staff at

warning

termination: vendor, staff of,

violence any other

kind

a customer,

individual, sale of

intoxication; beverages members or or or

possession drugs;

unauthorized form of

sexual

any other of

harassment, of sharing sharing timeclock of of for

customers; company about

possession information;

weapons i unauthorized the

confidential any financial another refusal behaviors unexcused abusive staff to that

private

informat,ion member; obey

the

company; punching or altering by not

falsifying

business supervisors;

documents; repeating tardinessi using create

reasonable

direction warned unsafe

you were

previously an

to

engage in;

absences; language;

creating knowingly

working in

environment; that

engaging

activitj-es mj.suse of

inefficiencies;

fighting;

horseplay;

dishonesty;

benefits.

Your First
Your you first make three the Tt is right also

3 Months
job Is for is your the chance right to to check for us out. you your to skills, work either right the a Did be choice? this your place

months on the

working? knowledge out party match

a time in

supervisor

observe

and abilities best to

action. decision

Sometimes relationships early it either first is rather than to not us

don't drag the

and it,s into for

make the

unnecessary you at or for

discomfort. New seasons, that

If

obviously one of

may

end

relationship supervisor more time

any time

during

three period this

months. to give

On occasion both your parties benefits

may extend to will evaluate also

t,he three each

month time other. If

happens'

eligibility

be extended.

If

you are

transferring period -

from again

one position your

to

another,

you wiII supervisor's

be in

new orientation to decide

chance and your riqht decision.

chance

whether

vou both

made the

Usually

at

the This

end of is

the

three time

month for

period

a performance supervisor

review to

is teII

conducted. each other

a critical working

you and your

what's

and what's

not.

Communication Resolution
We're committed to a to respectful state and

&

C o n fI i c t

honest their like

work

environment. in detail

We and are to work

encourage to come to

individuals resolution. closely

and discuss just will

opinions

rnevitably,

at, home, when people come up. creating The trick a negative with is

working prevent

so the

together from find

problems festering you the are

conflicts If at your to needs If you you

and having is

environment. individual please talk

problems not

another issue), Let their two of an to

store the

(and person

problem

a harassment in the

first

directly clearly

involved and

situation. to the

them know your point you, of view.

and opinions can not

listen

closely between you are

resolve

the If

conflict person

please

contact conflict manager

your with or to

supervisor. is your

the

having directly

irresolvable your store

supervisor, our President.

please

talk

Brian,

We want

to

quickly,

carefully

and fairly

resolve

our conflicts.

If

the

problem

you are having and talk to

is

a harassment supervisor

issue,

take

a look

at

our

Harassment Policy

your

immediately.

Food Safety
Safe food handling that free. all is food incredibly that important to New is seasons. safe to It eat is and like and The essential pathogen salmonella we prepare of staff and handle food in can the card

Improper

handling AII our

spread deli,

diseases

and hepatitis. must

demo, bakery in oregon. your

meat departments number one

have a food for safe

handler's food

issued is

guideline

handling

wash

hands.

Specifically:

WASH YOUR HANDS OFTEN WITH SOAP AND HOT WATER WASH YOUR HANDS AFTER USING THE BATHROOM WASH YOUR HANDS BEFORE HANDLING FOOD WASH YOUR HANDS AFTER YOU BLOW YOUR NOSE WASH YOUR HANDS AFTER HANDLING CLEANING SUPPLIES WASH YOUR HANDS OVER AND OVER AGAIN

T h a n k yo u fo r safe.

helping

keep our staff

and custom er s

Safety
We have a safety at every store. maintaining committee,

at New Seasons
committee We are in all, that is led by the assistant store managers for as a company, stores. or If collectively like to responsible be on the the you would store safety

safety talk to

your

store

assistant

manager.

Working instance, protect from

in

a grocery be hyper

st,ore requires aware of Don't slipping

everyone around

to

think

about Think

safety. about

For

spiIls.

how to away

your yourself.

back.

take

box cutters enough

for time

granted. to move is

Always safely. more

cut

Don't

run.

Take

Please important

prioritize than your

yours safety

and other and the

people's of

safety.

Nothing

safety

our customers.

General Harassment-Free Workplace Policy

New Seasons Market harassment and not is committed respects in to providing diversity hiring a culture of which is free of New to which the its individuals. and attempts

Seasons does provide equal

discriminate for

practices

opportunity

employment.

Harassment color,

or

any other religj-on, our

prejudicial sex, a9, of

treatment disability, respecting

based on ethnicity, veteran diversity status or

race, sexual not be

creed,

orientation permitted.

violates

values

and will

New Seasons considers

verbal-

or

physical

behavior

to

be harassment

when

ir:
. purpose

Has the of fensive

or

effect

of

creating

an intimidating,

hostile

or

working

environment.

Has the

purpose

or effect

of

unreasonably

interfering

with

an

individual's

work performance.

otherwise

adversely

affects

an individual's

employment

opportunities.

Any

supervisor

or

member

of

management

who

receives

report

of

harassment

must immediately:

Reassure the against

reporti-ng in

party

that

the

company has a strict

policy

harassment

the workplace.

Advise promptly action

the in will

staff

member that

the

report

will

be j-nvestigated appropriate corrective

a confidential be taken if

manner and that necessarv.

Advise Failure

Brian

as soon as possible part of

after

receiving

the

report. report up to

on the of

a member of will result

management to in corrective

promptly action

complaints

harassment termination.

and includi-nq

Following should

the

invest.igation

and any corrective the Brian incident. (as the

action,

there

be no discussion should

regarding to

Any further investigator)

discussion onIY.

be directed

Any

staff

member should

who

feels

he

or the

she facts

has of

been the

subject incident to

to his

such or

harassment her store

promptly contact

report Brian.

manager or

A11 such the

reports of

will the

be

promptly

investigated. will be action with in regarded wil-1

Both as

the

report

and and

results

investigation corrective

privileged

confidential. the totality of the

Appropriate of the

be initiated given alleged

based on to the

circumstances, and the

consideration which the

nature

conduct

context

incident

occurred.

Any question situation

regarding

proper

procedure should

for

reporting to

a complaint Brj-an.

in

involving

harassment

be directed

SexuaI Workplace
Sexual harassment and will is a not violation

Haras sment-Free
of both at state and or federal at laws and in

regulations

be tolerated

any time

any location

t,he workplace.

Of

all

forms to

of

harassment,

sexual Sexual

harassment harassment of rather what this to

is has

perhaps many to

the

most

difficult definitions definition

recognize. it is not

different limit the

and of

the

intent but

policy give staff

sexual

harassment

members as sexual to male,

much guidance harassment. female to

as possible Sexual

concerning

activities to female,

constitute female

harassment male to

may be male

female

or,

male.

Sexual

harassment requests contact of

includes, for

but

is

not

timited and other

to,

unwelcome similar

sexual or

advances, physical

sexual

favors

verbal

a sexual

nat,ure where:

submission condition

to of

such conduct employment;

is

either

an explicit

or

implicit.

submission

or

rejection

is

used as a basis ;

for

making an

employment-related

decision

the

conduct

unreasonably ori

interferes

with

an individual's

work

performance

the

conduct

creates

a hostile,

intimidating

or

offensive

environment.

SOME EXAMPLES OF SEXUAL HARASSMENT INCLUDE BUT ARE NOT IIMITED TO;

any verbal, in

physical

or visual with,

conduct

of or

a sexual affects

nature, a staff

which

any way interferes

intimidates

member.

the

use of

sexually

suggestive sexual-Iy

language, suggestive in

telling pictures public at

off-color or literature, workplace.

stories, or

displaying of

reading

pornographic

materials

the

unwelcome physical body, person kissing,

cont,act, or

including standing

touching

on any part

of

the

hugging

so close

as to

make anot,her

uncomfortable.

requests example: drink is

for

sexual

favors a staff for

either

directly go out under

or to

indirectly. lunch or to

For have a

requiring a request if the

member to favor

a sexual

some conditions,

especially

conduct

has no business

purpose.

Requiring

explicit

or

implicit of

sexual

conduct a raise,

as a condition a condition in the of

of

employment, obtaining

a condition or

obtaining of

new duties

any type

advancement

workpl-ace.

A supervisor preferential less the favorably sexual

dating

a staff or

member and giving conversely, due to the treating staff

that

staff

member member of

treatment; than

a staff

others

member's rejection

advances.

The

preceding judicial

definition

of

sexual where

harassment sexual

comes

in

part was

from under but or to staff

various

decisions only is

harassment to of law such sexual may

consideration. any individual of

Not

New Seasons subject found guilty and the

litigation, harassment be subject

staff New

member

vj-olation individual member.

Seasons

policy if

penalties

and fines

a lawsuit

names that

particular

WE HAVE ZERO TOLERANCE FOR SEXUAL HARASSMENT. ACTS OF HARASSMENT WILL UP TO AND INCLUDING RESULT IN CORRECTM ACTION,

TERMINAT]ON

OF THE OFFENDING PARTY.

No

drugs.

No

alcohoI.

No

weapons.
we are committed create to maintaining an unsafe alcohol a safe environment. so we are Drugs, very alcohol strict and about weapons can maintaining No staff environment.

a no drugs,

and weapons workplace. or distribute any narcotic, sedative,

member may use, or other

possess, (other

hallucinogen

drug

than one prescribed

by a physician).

AIso,

working our

under wine

the and This

influence beer activity

of

alcohol is

or

drugs

is

not

tolerated. land

However, spitting) making

department is

sometimes if the

tasting

alcohol. a purchasing make a wine

permitted of the

staff is

member is helping a

decision or beer

on behalf choice.

company or

customer

No weapons at bring for them to

work. work.

This Don't

includes hide

knives' them at

guns, work.

or

other is

weapons. zero

Don't

There

tolerance

weapons at work.

Wage& Performance Evaluations

We encourage way to make outstanding this you performance is for from your basis all of our staff to members. One discuss your happen supervisor and give and you

performance Performance generally occur at

with

on a regular are months point are in just

honest

feedback. They but can

evaluations occur any three other

between after time that;

you you as

your started

supervisor. working or

have is

necessary to get

requested. feedback

Performance

evaluations doing.

a chance

honest

on how you are Evaluations your thoughts

You and your

supervisor do this

fill

out, our

Performance discuss

Form. You can choose to or you

separately form.

and then Areas

can have a joint evaluations

evaluation are:

generalJ-y

dj-scussed in

performance

Customer Service .lob Knowledge Personal

Abifity Level

and Skill

Productivity Helpful to other

Whole Store, Safety,

Departments

Sanitation,

E m e r g e n c y Procedure

Housekeeping Dress and Appearance Follow Overall Through Performance

After you form.

you are .

and your your

supervisor conclusions will or

have will be

discussed be

your

perceptions on the area

on

how

doing, Your

documented in each

evaluation as either

performance "Just Finer"

rated

"Outrageousr"

"Lel' s Work on This."

2 0 e "S t a f f
We want you to staff members, enjoy all starting

Discount
the on try products their at New Seasons Market. day of work, All of a our 20% will first receive Not only the

shopping you feel

discount. healthier to

Please but talk

new foods the

and supplements. use the t.hem.

also to the

more you

products,

better

you'I1

be able

customers

about

Staff
All full eligible

Eligibility
time on and part their or time staff day of working work! basis be of are dj-rectly Personnel not for New Seasons are hired through Professional Staff If a first

temporary j-nterns Discount you work a discount

agency that work

on a contract without pay the will

eligible. for

eligible their

a temporary internship.

Card good through "on call", on the Card,

dates

individual schedule, You wilI

and don't days you

have a regular actually work.

you can receive not receive an

actual

Discount

however.

To receive
e . .

a Discount,

Card you:
member and, or, (this includes workers comp leave).

must be an active must work a regular

staff

schedule leave

must be on an approved

How do I
TaIk to bookkeeper

get
the

a discount
store

card?
Discount Cards are issued by t,he

bookkeeper.

What products
You can receive few exceptions on postage have to

can I receive
a discount however. For

a discount
all of we can't

on?
our product.s. to There give are a afford discounts we

on almost inst,ance, certificates. time.

stamps and gift the list over

There may be other

products

add to

Doub1e Discounting
unfortunately. senior, discount So for the staff, but no double discounting discounts, two you is allowed. receive one item since the there are and case may not if

can to

most

valuable

apply you are

discounts

being

purchased.

instance, discount

buying

a case of

juice,

you can calculate the one that saves

case

and the

staff

discount

and choose

you the

most money.

Who exactly
OnIy the discount. another talk to

can use the card?

whose name is may not friends on the card nay that receive are telI interview the paid staff for by come make purchases want

individual

The cardholder individual. us about If a job

your at

a discount, to

them to them.

New Seasons. We'd love

Revocation
The store member's unfair,

of

the

privilege
purchase staff the or revoke thinks any staff this is

manager may suspend a discounted discount privilege. that If Brian the

member decision.

s/he may request

review

Eligible
The staff and the

Family
discount children related

Members
is t,hat intended depend to on are of the benefit you. you, your partner no or other spouse, family discount to a Unfortunately, to receive

member or or card.

individuals parents of

eligible staff

a staff not

Specifically, card

members are privilege.

entitled

discount

or utilization

discount

Staff (sorry

members that only one)

are

eligible

for card

a for

discount their

card

may request The

one one

additional

household. either:

additional

card

may go to

an individual

who is

your

spouse or

significant

other. in

rhis

is

your

partner

who is

household -or-

member who shares

household

expenses

and income.

Your dependent child

children

living under

in the

the

household. l-9, or

A dependent under the age 23

must be unmarried, time student

age of

and a fulI deduction.

who also

qualifies

as an IRS tax

What

happens leaves

to

my discount New Seasons,

when they

leave are no to

the

company?

Once

a for

staff the

member discount.

longer exist.

eligible

Their

discount. shopper

privitege even if

ceases you leave

We hope we retain

you as a lifetime

the

company.

Direct
Simplify paycheck accounts. and submit your your directly

Deposit
lifel into in Save your direct store yourself bank or some time. credit You can deposit or your union checking savings form from

To enro1l it to

deposit, bookkeeper

compJ-et,e a direct along with

deposit check

your

a voided

checking

account.

Vacations
You deserve We'II miss a vacation. you, but we want you to that take time away from come back this place. and we're betting you'11 relaxed

rejuvenated.

How much vacation

Unless growing Vacations you have amount accrue of at

pay can I earn?

unusual work the schedule, longer you you can at receive New an ever seasons. vacation these rates: work

a very

One week the member ) Two weeks for

first

year

( t w o w e e k s l-t vou are

a salaried

staff

years

2 through 6 and 7 year 8

Three weeks for

years

Four weeks beginning

NOTE: During Seasons, the

the staff

first

3 months of

an hourly accrue

staff

member,s time

at

New

member does not

vacation.

What can f use my vacation

Vacation time may be it used for circumstances or family may also leave.

pay for?
approved for time paid off t,ime due off. to Under some illness, injury

be used

medical

Can I use my vacation

If your il-Iness you in is not sick time, may use

pay if
to your

r am sick
work time f or t,he

or
so

get

injured?
of your hours been as you would have have

related

and you have used up all long

vacation account

avail-abl-e scheduled

your

vacatj.on

days

you

to work.

If for that

you have a work-related the is first not three covered the (3)

injury workdays

or

illness,

you can use your This is the

vacation time

you miss.

amount of time

by workers three

comp insurance. workdays missed or

Vacation

may not with

be used after sick leave.

first

used concurrently

When wiII
After period, you

I be eligible
successfully set

for

vacation
the account for

pay?
new hire orientation you.

complete

three-month

we will

up a vacation

How is basis ?
General year years that of

vacation
rule of

pay

accrued
that

for

staff

paid

on

an
your

hourly
first

thumb is

vacation years

accrues

one week for 5, three

employment,

two weeks for

2 through

weeks for mean will be

6 and 7 and 4 weeks for everyone, regardless of

years

8 and beyond. they

This usually

doesn't work,

how many hours

accruing

40 hours

of

vacation

time.

If

you usually vacation time.

work If of

30 hours

per

week, you'Il

accrue about 30 hours of

you usually vacation time see

work 20 hours per week, you'Il and so on. You can look you're office at the

accrue about stub If on the you still

20 hours bottom of

your

check to

how many hours Joanne at the

accruing. for answers

have questions

pJ-ease call

How is basis ?
General through for

va ca ti o n
rule 5 of of your

pay
is

accr ued
that

for

staff
accrues

paid
two

on

salar ied
for years 1

thumb

vacation three

weeks

employment,

weeks for at the

years stub

6 and 7 and 4 weeks bottom of your

years

8 and beyond.

You can look you're

on the

check to

see how many hours

accruing.

How many hours

Pay for for any all or pay

per week can I request

of the earned of in lieu normally and

in

vacation
hours

pay?
hours. hours Total can not

a portion period plus

vacation

can be request,ed

scheduled sick leave

scheduled

hours

request,ed

vacation

exceed 40 hours

per week .

What if of
the The staff

get

a raise

in

the

middle be paid

of at?

the
rate

year?
pay

What, rate
at the time

pay will
vacation

My vacation
request is paid.

time

member will

recej-ve

his/her

current

of

What time?
If

if

leave
member's

the

company or

am terminated
the successful

at

any

other
of aII

a staff

employment period, time

ends after the left staff

completion be paid for

their

3 month orientation unused vacation

member will in their

earned but

remaininq

account.

Can I run a deficit

This is generally not may be allowed. and requires prior

in my vacation
permitted. will

account?
circumstances deficits on a case by case basis

Under hardship be handled store

Each situation approval

from the

manager and Brian.

Any deficit rf you

vacation the

time

will

be repaid prior to

from the

future deficit, last

vacation being

accruals. repaid the

l-eave

company

remaining

amount owed will

be deducted

from your

paycheck.

Can I don't
Vacation will

carry
hours

over

my vacation
up to

account
a set amount time

from
at

year

to
time faII

year
the

if

use it. at aII?

may accrue until which to accrual these be stopped enough vacation accounts is

used

below

l-evels.

No vacat,ion

may accrue

more than

these

amounts:

Up t,o 6 years Over 6 years

of of

service: service:

160 hours maximum in 240 hours maximum in

account account

Holiday
New Seasons They are:

Pay
6 holidays under the holiday benefit policy.

recognizes

. o . . . .

New Years Memorial

Day Day Day

Independence Labor Day

Thanksgiving Christmas

New Seasons stores

are closed

Thanksgiving

& Christmas

Day.

creating littre

a tricky

holiday

pay the

policy stores five work of on but

in

retair generally

environment open seven

is

arways

because

are those

days

a week may be may be week. gives rf you

and staff regurarry scheduled we have

generally scheduled to done the work our benefit

work to

seven days. and

So some staff some staff horiday is fair that and

some horidays not a the day of

five best of

days. to the

the

create horiday. free to

poricy rt,s

that,

everyone have policy any

a rittle your store

complicated. bookkeeper

questions, to you.

feer

ask

how the

applies

How much do I
Any staff and half addition times to

get
their

paid
works regular

if

I work on the
on a holiday straight, which time they wirl pay.

holiday?
receive This pay equal to one payment may be in

member that

any holiday

pay for

are e1igible.

When am I working
You must

eligible

to
staff

get

paid

for

the

holiday
for

if

I,m
pay

not
and

on the

holiday?
member to be eligible holiday four crit,eria:

be a hourly

you must, meet these

have been employed averaged at least and,

6 or more months 30 hours of

and, a preceding L2

work per week over

week period

must have missed due to of the store

a regularly being closed

scheduled or, if

day of store

work on the was open,

holiday because

the

holiday

schedule

reductions week of illness,

and, the holiday or (ie. leave not of been on absence).

must have worked the vacation, off duE to

injury

Is
It

it
is

possible
important day the off

that
to you

I won't
that not will

be paid
if be a eligible to

for

the
falls for

holiday?
on your pay. holiday normally It is has holiday if the

note

holiday

scheduled ultimately faIlen

store

manager's scheduled

decision dav off.

determine

on a normally

How is store
Horiday account. out of

the
pay for

holiday
hourty

pay

accounted
will be paid

for?
out

Does it
of a holiday

affect

the

operating
Any time the store's

budget?
staff pay benefit wirl be paid and a harf operating pay for labor

working

on a horiday

accounts.

Do salaried
There is no sal-aried

staff

receive
do not

holiday
pay on a

pay?
for sararied t,hey staff will members. receive rf holiday

additional

horiday work if

employees pay.

their

reguJ-ar weekly holiday working

However, another

you do work work

on a New Seasons recognized the next two weeks for

you may take Lhe holiday.

day off

within

Sick Leave Po1icy

Even if gets for you sick you are doing a good job trying t,o stay healthy, that rn most everyone you can use some cases If you for that sometime. New seasons has a sick that. leave or are not pay account to

illnesses can apply

and injuries your sick injury work

related to your

work. family

benefits illness,

leave. sick

have a work-related the first not three (3)

you can use your this is the

leave time

days you miss.

amount of

would

be covered

by workers

comp insurance.

When am I eligible

for

sick
at

pay?
one full year.

When you have been working

New Seasons for

Generation
Sick Before leave

of
is

sick
your

leave
first

funds
first year sick on your is anniversary not available. date. anniversary, leave

calculated

t,he

you reach

After

one

fuIl sick

year reave year

of

employment catcurated

each

individual "banked,, sick

will for leave

have future hours

their use. accrue

availabre Starting

hours

and available

with

two of

employment,

on a bi-weekly

basis.

Sick leave leave,

leave is

time not

is

accrued for

based time

on straight, spent on

time

hours sick

worked. time,

Sick famiry

accrued leave

vacation,

unpaid

or overtime

hours worked.

When will sick

require manager. generally a

sick
signed Approved on the

leave
sick sick

time
leave leave

be paid
form and

out? use.
must

reave must be for

a bona fide
t,ime will payroll.

Arr
be

sick
as

reave paymencs
by as the your possibre,

approved soon

be paid

next

possible

How many hours

If you you Lhe average can work per be paid is less

of
at

sick
the

time
hours of

can I receive?
you work 8 hours you is per can greater day. If than 30 per week, hours of 6 t,he average at per the rate

number of

rate 30 per

than

week,

be paid 40 hours

hours Ieave.

day.

You can't

receive

more than

week in

sick

Returning
Any staff t,o work schedule every as

to work afLer
member off soon as for possible

an illness
leave their related reason The witl be returned to work make had by manager. return

a sick

may be different to get you

than a

the

original

schedule to

but the

we wiII one you

effort

schedule

similar

previously.

What happens to my sick

Regardless within staff the of sick the reason for leave bank is

pay when I
leaving not the

leave
to

the

company?
the unused out portion to the

company,

converted

cash and paid

member.

The bank is

erased.

How do I
The payroll individuals. stubs.

know if

f have any sick

will sick maintain leave t,o find

pay in my account?
records are on not hours banked by hours out printed on paycheck

department unfortunately store

Ask the

bookkeeper

how much sick

pay you have.

Birthday
Happy Birthday celebrate out to on us! dinner in to

Celebration
You! ! Because we'Il of of your great erigible once a year cerebration limit. pay for their

Benefit
work, staff There and we want you to members Eo go is a thirty may be

birthday. lunches

dollar

( $30 . oo I for to

Breakfasts, rf you'd rather at

brunches on us, instead

substituted this out. benefit

dinner. purchase

go shopping New seasons

you can use of dining

groceries

Cheerst I

Am I eligible
rf you've got eligible

for
a

this
first

benefit?
you're erigibre. Arl staff members are day of work.

birthday,

upon their

How do I
rf you want one month submit within the

get
to

reimbursed?
go out to dj-nner on us, either schedure or your dinner within (1) your birthday, Benefit, dining

of

before

after. to your

To be reimbursed, store bookkeeper

Birthday

Form and a receipt

one week of

out.

Health
Even though to in New build striving believe matter provide

Insurance
seasons a heatth the Market is a small grocery that is to chain, very at1 we are we no benefits of package strong. employees

providing

option

health work.

insurance doing for

how many hours a

a week they package As the for

we are

the

best

we can to and we

comprehensive healthcare. to all

of cost

benefits of heatth

both

traditional increases,

alternative will continue to

insurance healthcare

negotiat,e of our

the

best

possible

and make it

available

staff

members.

our plan

healt,h

insurance

includes

medical, option

dental

and

life.

our

medical program ro to see you

has both

a preferred can in go to the

provider

and a fuIl rf

indemnity you choose cost

(which one of will

means you the doctors than

any doctor preferred

you want). provider not

network, in the

the

be lower

seeing of for

a doct,or who is plan

preferred

provider

network. the store

The details bookkeeper

our the

changes on occasion. information.

P1ease check with

most, current

Who is
All hours three

eligible?
staff shifts

What is
per

the monthly
available

cost
to

to me?
a minimum of twelve t,he completed

hourly

members who are

work

and two month will

week and who have period Lst of are the etigible month

successfully for following per

orientation begin If the on the

health the week,

insurance. orientation New Seasons The

Coverage completion will other pay

date. 80? of

you work monthly

more than premium for

20 hours you

and your

dependent,s.

20? will

be deducted

from your

paycheck

each pay period.

AII

fuI1

time, lst of the

salaried the month

staff

members are your you

eligible of

for hire.

health

insurance wilt

on the pay

following premium for

date

New seasons

80? of

monthly

and your

dependents.

The other

20? will

be deducted

from your

paycheck

each pay period.

If the

you work

20 hours

or

less

per

week and have you Lst are of will

successfully eligibte month 50? other to

completed receive your

three-month Your

orientation coverage will date. and

period, begin the

benefits. orientation premium deducted

the pay The

following of the 50?

completion costs for you

New seasons your

monthly wirr be

dependents.

from your

paycheck

each pay period.

To

9et

started

on

the

health store

insurance bookkeeper.

program

fill

oug

enrollment

forms

available

from your

Family Parental
Fortunately' Family take Leave of

Medical

Leave

&

Leave
family rures, leave seriously. Under the Oregon to Absence protected or (OFLA) staff for members are of leave el-igibre

Oregon has taken

L2 weeks of child, leave

oFLA reave domestic or

illness This Staff for

a parent, also

parenEfor

in-Iaw, parental for

spouse after if

partner. adoption. been of at

arrows

pregnancy they

members are the

eligible j.g0 staff for

family

leave

have

emproyed least

preceding per week. erigibre

calendar members parental

days need leave.

and for not

an average the

2s hours to

meet

hourry

requirement

be

OFLA leave used

is

unpaid leave

leave, time.

but

accrued

vacation

and

sick heatth the

pay

can

be

towards at the

New seasons as prior to

will the

continue leave with

insurance member we will not, we

coverage making

the

same level

staff

appropriate we can to

contribution. put you back

Following in your

an OFLA leave, same position. If

do everything will place

you in

an equivalent

position.

Bereavement Leave
Please paid take a few days off are available for at upon at this the least difficult death six of time. a up to three days of staff the leave family This member for policy or covers

who have been employed forlowing law, Half family or

months. grandchild, or

members: grandparent,, significant or other, chird

parent

parent-inbrother. covered.

spouse sisters

stepchild,

sister, are also

and brothers

stepsisters

and brothers

rf

more

than to

three

days

are

required, or t,ime off

make

arrangements vacation

with

your

supervisor

use unpaid

leave

from your

account.

How many hours

Bereavement following than the the pay rates: week, hours

a day of
covers rf

bereavement
number at than the

time
of

can r receive?
days you missed work is per at the greaEer day. rf at per

regurarry

scheduled

work hours

t,he average can be paid is ress

30 per average rate of

you

rat,e

of week,

g hours

you work per leave.

30 per recejve

you can be paid 40 hours

6 hours

day.

you can,t

more than

week in

bereavement

Please of the

complete need to

the take

Bereavement bereavement

Leave leave.

Form and notify

your

supervisor

Personal Leaves
Staff members may request staff is often up to use L2 weeks of this at the time unpaid to traver of the personal or leave from New seasons. classes. are not take college you Staff health The leave guaranteed personal their entirely exact discretion upon to supervisor. leave. group

your

position

return

from their discount

members on insurance are at

leave

may erect under

continue

own expense this time.

COBRA. Staff

privileges

suspended during

Final
oregon notice, the law is

Paycheck
very clear in your this finar area. rf you give at least day of 4g hours work. rf receive check on your your rf tast final quit you, your you will last be sent holidays day of receive work. paycheck without, days by the notice (does

you will

company terminates day following

end of (prease not

you five

don't),

you will

a check within ).

working

include

weekends or

Re-Hire Benefits
If you'd like to come back and work rf you are for for New seasons within company again, 30 days will your of benefit leaving, t,owards status all may be affected. your past time re-hired the

workj-ng for your

count

determining

eligibility

benefit,s

based on your

new position.

rf

you

are

re-rehired benefit

more than status will

30 days

after

you

originalty new hire

reft date.

the

company, your

be based on your