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(682) 518-5604
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CORE COMPETENCIES
Business Development Professional Networking Strategic Financial Planning Organizational Restructuring Team Management Attention to Detail Exceptional Communication Skills Negotiations Customer Service Mortgage Underwriting Credit Analysis Risk Management Cross-Training Market / Investment Analysis Organizational Development Process Improvement Client Relationship Management Risk Analysis Quantitative Analysis Quality-Control Management Team Building Project Management Goal Setting Change Management Sales Management
2009 - 2011
Senior Vice President of Lending 2009 2011 Coordinated all nationwide lending and collection strategies, including mortgage / business / auto (indirect and direct) loans. Developed and implemented policies and procedures, managed risk, and established pricing. Directed loss mitigation, repossession, foreclosures, and workout loans. Actively served on the Executive Leadership Team, Audit Committee, and ALCO Committee. Established work measurement standards for underwriters, loan servicing, and collections. Analyzed, evaluated, and merged two loan portfolios from acquired credit unions. Achieved 17% loan growth in 2010. Regional Director 2009 Directed multi-state branches and a nationwide call center in sales production, operational procedures, and service delivery. Controlled business development activities and fostered a culture of accountability. Developed an outside business development calling program for branches. Led efforts to develop the InTouch culture in an acquired credit union. Exceeded all annual regional sales goals for the region in 2009.
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Kenneth Opie Eagle Community Credit Union Vice President of Lending Lake Forest, CA
Successfully coordinated all lending and collections duties, including direct / indirect consumer loans, real estate loans, and commercial loans, as well as supervised a 16-person staff. Developed and implemented policies / procedures to improve loan underwriting, and oversaw all risk management. Established credit scoring models and decision tables, and directed loss mitigation, repossession, foreclosures, and workout loans. Transformed a poor-performing department into the credit unions top-performing department. Developed and implemented a centralized loan environment, resulting in quicker loan decisions while reducing loan exceptions. Effectively cut credit union losses 75% by improving underwriting guidelines, staff development, and collection procedures. Generated $200,000 in additional annual revenue by discovering / enacting new income sources. Received exception-free audits for three years by restructuring loan and collection processes. Increased portfolio 125-300% annually by enhancing a real estate / home equity product. Conducted aggressive cross-training to enhance performance and accountability.
San Bernardino, CA
2002
Vice President / Manager Coordinated consumer and commercial lending department, the largest division of the bank, by providing responsive customer service, profitable sales, innovative business development, and effective sales / lending oversight. As a result of demonstrated management skills, chosen to lead a second branch during 60-day stint with corporation just prior to its merger.
Independent Contractor
2001
Expertly advised community banks on lending programs, portfolio performance, sales management, marketing, and operations. Implemented sales programs and relief assignments, and reviewed policies / procedures for recommended enhancements. Led a sales program to achieve 175% of sales goal over 13 weeks.
Bank of America
Southern CA
1978 2000
Career Note: Work history includes Regional, Sales, and Bank Manager positions. Promoted 17 times to progressively challenging positions. Achieved Gold Club status for 19 consecutive quarters for outstanding sales production. Vice President / Southern California Partner Relations Manager 1998 - 2000 Interfaced with president of; consumer banks, commercial banks, call centers, and transaction services on behalf of technology and operations. Led resolution of technology and operations service issues by partnering with senior managers and creating task teams. Resolved a nationwide, interstate deposit problem created by a merger with NationsBank and Bank of America by forming a nationwide task force. Spearheaded nationwide initiative to resolve real estate payment posting errors.
EDUCATION Master of Business Administration, Business Management University of La Verne La Verne, California
Bachelor of Science, Business University of La Verne La Verne, California
PROFESSIONAL CERTIFICATION
Certification in Community Bank Management School for Bank Administration
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