Management Process and Organization Behavior Semester I - Regular Section - A (1 mark each)

December 19, 2011

1. According to ___________ theory certain attributions produce specific emotions. a. James-Lange b. Lazarus appraisal c. Cannon Bard d. Weiners attribution 2. Social Learning theory proposed by ____ a. Ivan Pavlov b. B.F. Skinner c. Bandura d. Henry Fayol 3. __________entails supervising, disciplining, evaluating, and managing the change of the four managerial resources. a. Controlling b. Organizing c. Planning d. Directing 4. ___ leaders avoid power and responsibility. a. Free-rein b. Authoritarian c. Participative d. Autocratic 5. In the words of George R. Terry - Management is a ______ consisting of planning, organizing, actuating, and controlling performed to determine and accomplish the objectives by the use of people and resources. a. Social Process b. Distinct Process c. Integrate Process d. Continuous Process 6. ____________propounded the cognitive dissonance theory. a. Blake b. Festinger c. Trompenaars d. Turner 7. A neutral third party who facilitates a negotiated solution by using reasoning, persuasion, and suggestions for alternatives is called a/an : a. Advisor b. Mediator c. Negotiator d. Conciliator 8. Classical condition is a form of _______________learning process a. Manipulation b. Memory bored
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c. Dissociative d. Associative 9. T-group is also referred as _____________. a. Team training b. Sensitivity training c. Survey feedback d. QWL 10.Who defines conflict as A Process that begins when one party perceives that another party has negatively affected or is about to negatively affect, something the first party cares about. a. R.W. Thomas b. K.W. Thomas c. R.W. Woodman d. K.W.Woodman 11.Training starts with a/ an ______ analysis. a. Management b. Organizational c. Personal d. Individual 12.Change may bring some potential ______________to the organizational power to some people. a. Barriers b. Opportunity c. Threat d. Benefit 13.GLOBE project identified ____________cultural dimensions. a. Five b. Nine c. Twelve d. Four 14.Which is not one of the big five personality traits? a. Agreeableness b. Negative affectivity c. Introversion d. Openness to experience 15.OD is response to change, a complex educational strategy intended to change the beliefs, attitudes, values and structure of organization so that they can better adapt to new technologies, markets, challenges and the dizzying rate of change itself. Definition given by whom? a. Bennis b. Beckhard c. Beer d. Vaill 16.____ theory of needs focuses on three needs? a. McClelland b. Alderfer c. Maslow d. Herzberg
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17.The ability to control another s behavior because the individual wants to identify with the power source is: a. Referent power b. Expert power c. Influence d. Reward power 18.The concept of Bounded rationality was defined by whom in which year? a. Simon in 1947 b. Simon 1964 c. Murphy in 1985 d. Murphy in 1992 19.Who observes that groups may make decision through any of the six methods? a. Schein b. Robins c. Katzenbach & Smith d. Schermerhorn 20.The most popular and accepted mixed model of emotional intelligence in the one proposed by ___ a. Goleman b. Schulman c. Mayer d. Gardener 21.Hofstede and __ have identified a fifth dimension in which year? a. Bond 1980 b. Bem 1991 c. Bond 1988 d. Bem 1988 22.According to whom Management is a multi-purpose organ that manages a business and managers and managers worker and work (1970) a. Robbins b. Appley c. Henry Fayol d. Peter Drucker 23.A positive instance of the self fulfilling prophecy, in which people holding high expectations of another tend to improve that individuals performance, is known as _________. a. Golem Effect b. Halo Effect c. Pygmalion Effect d. None of the above 24.According to equity theory, an employees experience in a situation or position outside his or her correct organization is __________ . a. Self - outside b. Self - inside c. Other inside d. Other outside 25.Ones view of how one is supposed to act in a given situation is ______________. a. Role perception b. Role c. Role expectation d. Role conflict
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26.Explicit cues on how hard one should work, how to get the job done reflects towards groups ___________ norms. a. Appearance b. Social Arrangement c. Performance d. Allocation of resources 27.Adjusting ones behavior to align with the norms of the group is _________ concept. a. Reference group b. Cohesiveness c. Status d. Conformity 28.When two or three people are able to dominate the group into making a decision to which they agree, is decision by _______. a. Coarseness b. Authority rule c. Minority rule d. Unanimity 29.Employees from different work areas but from same hierarchical level, come together to accomplish a task, is a ___________ team. a. Cross functional b. Self Managed c. Problem solving d. Virtual 30.______________ power is exercised on the basis of formal authority which a manager can use on his subordinates to control their behavior. a. Legitimate b. Coercive c. Reward d. Information 31.____________ is the process by which managers help others to acquire and use the power required to make decisions affecting both themselves & their work. a. Politics b. Coalition c. Defending turf d. Empowerment 32.___________ falls outside the ambit of ones specified job requirements. It includes efforts to influence the goals, criteria for decision making. a. Coalitions b. Power c. Politics d. Authority 33.___________ view believes that conflict is a natural occurrence is all organizations , its inevitable so it should be accepted. a. Human Relations b. Inter actionist c. Traditional d. None of the above 34.Force field analysis theory of organizational change has been proposed by ________ a. Cummings & Worley b. Lewin c. Elton Mayo d. Benne & Chin
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35.___________ for ethics in decision making states that decisions are made solely on the basis of their outcomes or consequences. a. Focus on justice b. Utilitarian criterion c. Focus on rights d. None of the above 36.According to Hofstedes research, to the extent individuals in a country consider themselves as distinct entities rather than as members of cohesive groups is ________________. a. Individualism b. Masculinity c. Femininity d. Collectivism 37.____________ tend to focus only on the behavior that takes place at work. a. Diffused Culture b. Mix Culture c. Racial Culture d. Specific Culture 38.________ believed more in flatter organizational structure to become more effective. a. Task oriented culture b. Relationship oriented culture c. Specific Culture d. None of the above 39.Traits like physique, eye color, hair color, height temperament etc are generally referred to describe the inference of _____________ in developing personality. a. Culture b. Environment c. Family d. Heredity 40._______ assumes that employees are ambitions, anxious to accept greater responsibility and exercise self control & self direction. a. Theory Y b. Theory X c. Theory Z d. ERG Theory
Section - B (2 marks each)

41.Planned change can range from __________ change to __________ change. a. Constant, Quantum b. Incremental, Quantum c. Incremental, Constant d. Constant, Explicit 42.__________ and __________ are effective individual approaches to mange stress. a. Exercise & role integration b. Role integration & training
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c. Job redesigning & goal setting d. Physical exercise & relaxation training 43.The potential advantages of group decision making are more __________and ___________ a. Minority domination, commitment b. Time consuming, acceptance c. Information, alternatives d. Understanding, minority domination 44.Golemans emotional intelligence model states that ____________ and __________are dimensions of personal competence. a. Self awareness, self-regulation b. Self regulation, empathy c. Self awareness, Special Skills d. Motivation, empathy 45.The two factors which influence or shape perception of an individual are __________ and ____________ a. Intention, target b. Perceiver, target c. Situation, background d. Perceiver, motives 46.Machiavellianism personality describes a persons tendency to ___________and ___________ others for personal gain. a. Manipulate, please b. Deceive, please c. Deceive, manipulate d. None of the above 47.Directive decision making style is _________ on tolerance for ambiguity and ____________ on seeking rationality. a. Low, High b. High, Low c. Moderate, Low d. High, Moderate 48.According to Cannon Bard theory of emotion, an individual would express ___________ along with experience of __________ simultaneously. a. Emotion, stimulus b. Stimulus, interpretation c. Emotion, physiological arousal d. Perception, emotion 49.What pattern of behavior in temporary groups consists of a first meeting, a phase characterized by inertia, a transition resulting in major change, another phase of inertia, and finally accelerated activity at an end meeting? a. The punctuated-Balanced model b. The punctuated Equilibrium model c. The inertia Effect d. The shortened-Balanced model 50.Which of the following situations tend to produce either functional or dysfunctional conflict? a. Unclear policies, standards or rules b. Inadequate communication c. Unclear job boundaries d. All of the above
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51.__________and ________may help to overcome resistance to change. a. Power and politics b. Authority and threat c. Education and communication d. Social and political pressure 52.In this situation people generally get more committed towards the change. They a directly involved in the change process. a. Education and communication b. Facilitation and support c. Participation and involvement d. Negotiation and agreement 53.Consultative system is characterized by increased ___________and ___________. a. Open communication , Leadership b. Open communication , Decision making c. Absenteeism , Turnover d. Feedback , Group interaction 54.The keys to empowerment may be _________to understand but they are ____________to implement a. Easy; easy b. Easy; hard c. Hard; easy d. Hard; hard 55.Which of the following is political tactic? a. Creating an unfavorable image b. Associating with influential people c. Creating information d. None of the above 56.In Cognitive dissonance theory, the desire to reduce dissonance would be determined by the ___________ and ___________ of the elements creating the dissonance a. Importance , influence b. Rewards, social pressure c. Social pressure, importance d. Direct Experience, rewards 57.According to order principle of general management both _________ and ____________ must always be in their proper place. a. Materials & personnel b. Materials & machine c. Personnel & work d. Machine & perso 58.According to contemporary work cohort, ___________ believed in hard work whereas ___________ distrusted authority. a. Xers & Nexters b. Boomers & Xers c. Veterans & Boomers d. Veterans & Xers 59.According to Hofstedes research, if in a country power is distributed relatively equal it would lead to __________ power distance & if power is distributed unequally it would lead to ____________ power distance. a. Low, High b. High, Moderate c. High, Low d. Moderate, Low
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60.Behavioral decision making style is __________ on tolerance for ambiguity and ___________ on intuition. a. High, Low b. High, Moderate c. Low, High d. Moderate, Low
Section - C (4 marks each)

61.Organization development process would include the following sorts of analysis choose the correct meaning for each : (I) Structural analysis (i) Manner in which events take place (II) Processes Analysis (ii) Includes strategic variables (III) Function Analysis (iii) Area of the organization for diagnoses (IV) Domain Analysis (iv)determines functioning of different parts of organization a. b. c. d. I iv, II i, III ii, IV iii I i, II- iii, III iv, IV ii I iii, II iv, III ii, IV i I iv, II iii, III ii, IV i

62.Match the correct power tactic: 1. Use of facts & data to make a logical rational presentation of ideas 2. Use of negotiation through exchange of benefits and favors 3. Use of flattery , creation of goodwill 4. Use of direct and forceful approach such as demanding compliance a. 1.Assertiveness 2. Friendliness 3.bargaining 4. Reason b. 1.Bargaining 2. Friendliness 3. Assertiveness 4. Reason c 1.Reason 2. Bargaining 3.friendliness 4. Assertiveness d. 1.Friendliness 2. Assertiveness 3. Bargaining 4. Reason 63.Choose the correct meaning for disciplines to the OB field --(I) Psychology (i) Social system wherein people operate (II) Sociology (ii) Study of culture & environment (III) Social Psychology (iii) Influence of people on one another (IV) Anthropology (iv) Explains behavior of humans a. b. c. d. I-iv, II-i, III-iii, IV-ii I-iii, II-i, III-ii, IV-iv I-iv, II-ii, III-iii, IV-i I-i, II-ii, III-iv, IV-iii

64.Mr. Smith is a general manager, having a people centric approach. The organization has to undergo a change. He is trying to find a method for responding to resistance to change that offers the advantages of building a commitment to the change and allowing valuable information to be obtained. Suggest him the most suitable method fulfilling his concerns. a. Manipulation/cooperation b. Involvement/participation c. Negotiation/agreements d. Facilitation/support
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65.Strategies for change management (I) Empirical Rational (i) People are compliant (II) Normative re-educative (ii) People adapt to new circumstances (III) Power Coercive (iii) People adhere to cultural norms (IV) Environmental adaptive (iv) People are rational, follow self interest Choose the correct match for each strategy. a. I-iii, II-i, III-iv, IV-ii b. I-iv, II-iii, III-i, IV-ii c. I-iv, II-iii, III-ii, IV-i d. I-i, II-ii, III-iv, IV-iii 66.Mr. Shah is a very successful sales executive. His manager is a very caring boss, who keeps motivating him and gives him responsibility. He appreciates him and also tries to understand the difficulty. What assumption is applicable here? a. Theory X b. Theory Y c. Need hierarchy d. Classical conditioning 67.Identify the correct sequence of steps in the OD process. I Reinforcement and follow up II Problem identification, Diagnosis III Monitoring and Evaluation IV Planning a. (I), (II), (IV), (III) b. (I), (IV), (III), (II) c. (II), (IV), (I), (III) d. (II), (I), (III), (IV) 68.Ms. Patel is the owner of Quick Glow Cosmetics Company. Since, past 2-3 months she is facing problems of employee discipline. They come late, enter into arguments. Sometimes destroying or wasting the Organizational resources. She is looking towards a short term solution for dealing with problem behaviors. What actions she may take? a. Redefining the rules b. Oral reprimands, written warnings, temporary suspensions c. Terminating employees d. Rewarding good behaviors 69.Select the correct option for explaining strategies for exercising power (I) Coalition (i) Use of facts & data (II) Assertiveness (ii) Support of top Management (III) Reason (iii) Use of direct & forceful approach (IV) Higher authority (iv) Support of other people a. b. c. d. I-iii, II-iv, III-i, IV-ii I-iv, II-i, III-iii, IV-ii I-iv, II-iii, III-i, IV-ii I-i, II-ii, III-iv, IV-iii
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70.Super silks are fashion house. Recently they have decided to bring in some changes in their policies and work environment. the team of experts have recommended that 1 flexible work arrangements shall be provided 2 enhance the job security 3 creating task variety 4 exploring and creating career opportunities What is their main purpose behind doing all this? a. Organization change b. Introducing new value system c. Enhance job satisfaction d. Managing stress 71.The rational decision making model would include following steps, choose the correct order. (i) Compute the optimal decision. (ii) Defining the problem. (iii) Generating possible alternatives and rating them. (iv) Identifying the decision criteria & weighing the same. a. b. c. d. i, ii, iv, iii ii, iv, i, iii i, ii, iii, iv ii, iv, iii, i

72.The personality factors of the Big Five Model are : a. Visionary, conscientiousness, agreeableness, emotional stability. Organizational. b. Visionary, agreeableness, courteousness, emotional stability, openness to experience. c. Extraversion, agreeableness, conscientiousness, emotional stability. d. Extraversion, agreeableness, conscientiousness, emotional stability, openness to experience 73.Control process would include following steps, arrange in correct order. (i) Measure the actual performance. (ii) Take corrective action. (iii) Establish performance standards. (iv) compare measured performance against established standards a. ii, iv, i, iii b. i, ii, iii, iv c. iii, i, iv, ii d. iii, i, ii, iv 74.Ms. Bose is a self-confident, ambitious and energetic person. She prefers the verbal activities, to influence others and attain power. Her mother wishes that she may learn music and become a musician while the father wants her to become a economist. You are a career counselor. What congruent occupation you may suggest. What is the personality type you identify, referring to the Hollands classifications? a. Social Teacher, Counselor b. Artistic Painter Musician c. Realistic Mechanic, Farmer d. Enterprising Lawyer, Public Relations Specialist
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75.Match the following (I) Linguistic Intelligence (II) Spatial Intelligence (III) Intrapersonal Intelligence (IV) Naturalist Intelligence a. b. c. d. I-ii, II-i, III-iv, IV-iii I-i, II-iv, III-ii, IV-iii I-iii, II-iv, III-i, IV-ii I-iii, II-i, III-iv, IV-ii

(i) Picture smart (ii) Nature smart (iii) Word smart (iv) Self smart

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