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Cold Case
(Portfolio.com: Careers) sold his ice cream operations in 1989 to Investcorp, a Bahrain-based The fighting turned so nasty that Davis and Arcadipane asked Judge
Submitted at 7/16/2008 3:00:00 AM
company that owned Tiffany & Co. and Gucci. “He didn’t trust anybody in Albert Emanuelli of the Westchester County Surrogate’s Court, in White
his family or in his executive group to grow the brand,” Kornacki says. “The Plains, New York, to investigate Agnes’ mental competency. To Agnes’
O n what would be the final weekend of his life, Tom Carvel drove to his company was his legacy, and he didn’t want it to die.” lawyers, it was an effort to silence the widow for good. Davis and
country home in upstate New York, deeply depressed. He’d built a Carvel put his personal affairs in order too. One cold Saturday night in Arcadipane said they just wanted to make sure that Pamela was not
namesake national chain of 850 ice cream shops, developing some of the February 1988, Tom and Agnes excused themselves from a dinner party to controlling Agnes. In an affidavit, Arcadipane said she looked on Tom and
fast-food and franchising concepts that changed how America eats. His sign identical wills naming the Thomas and Agnes Carvel Foundation as the Agnes “in many ways as parents” and believed that “they reciprocated the
sandpaper-voiced pitches in commercials—“Thinny-Thin for your fatty-fat beneficiary of their fortune after their deaths. Carvel was quite clear about depth of feeling.” She continued, “Sadly, since Mr. Carvel’s death, his niece
friends,” he said in one spot—had made Carvel a household name. He how he intended to bestow his estate. If he died first, Agnes was to receive Pamela has sought to alter Mrs. Carvel’s feelings toward me and view of me
golfed with Bob Hope and did a guest turn on Late Night With David all the income his estate generated, plus quarterly payouts from a trust fund. and to rewrite history.... She has undertaken to level accusations at me...that
Letterman. He had recently sold his chain for $80 million, but he held on to The Thomas and Agnes Carvel Foundation was to receive all that was are scandalous and shameful.”
a 100-room motel, 40 properties leased to Carvel franchisees, and a golf left—once Agnes died. Pamela Carvel is 59 and single. She cuts a bohemian figure, tying her
course in Dutchess County, New York. At 84, Carvel still was going to work Overseeing this estate would be seven executors, Arcadipane and Davis- bottle-blond hair into a braid that falls to her waist. The estate fight is a full-
every day. among them. That number is unusual, but Carvel was convinced that the time occupation for her. By her own accounting, she has plowed through
But there were deepening problems inside his empire. Carvel confided to seven would serve to check and balance one another, safeguarding his millions of dollars and fallen into debt to help her Aunt Agnes and stop what
an associate that he no longer trusted Mildred Arcadipane, his corporate money. One of the people who helped fashion the plan was Davis, his she calls the plundering of Tom’s estate. Pamela can be strident and
secretary of 38 years, or Robert Davis, his longtime lawyer and close lawyer. Whether Carvel was steered into this plan by unscrupulous advisers difficult; she has had at least four law firms represent her. She now accuses
financial adviser. Carvel had come to believe that they were scheming or driven to it by his own fears about the fate of his fortune is an open some of those lawyers of betrayal. Still, a few of them speak of her with a
behind his back, maybe stealing from him. After agonizing for months, he question. But he had not been dead for more than a few months before one weary admiration. “Pamela Carvel is a very tough lady who was fiercely
arrived at his country home on Saturday determined to march into his office thing became clear: The elaborate plan, rather than creating checks and dedicated to her aunt and to the memory of her uncle,” says John Lang, one
on Monday and fire his lawyer and relieve his secretary—a mercurial balances, set up factions that came to feud over and feast on Carvel’s of Agnes’ former lawyers. “My sense is that she was completely sincere in
woman, according to many who knew her—of her considerable power. fortune. It was turning into an estate disaster of monumental proportions. what she was doing.”
But Carvel never got the chance. He was found dead in his bed that The wild card in Tom Carvel’s life seems to have been Mildred Pamela’s critics ardently disagree. Betty Godley, Agnes’ niece, filed an
Sunday morning in 1990, the victim, it appeared, of a heart attack. Instead of Arcadipane. A slight woman, she began working for Carvel in the early affidavit in Surrogate’s Court accusing Pamela of manipulating Agnes for
being dismissed and demoted, Davis and Arcadipane returned to work and 1950s, fresh out of secretarial school. Her job was her life; in the 38 years “her own insatiable greed.” Godley tells me, “I think there were great
began to take command of Carvel’s business and personal finances. The that she was employed by the Carvel corporation, co-workers recall her expectations on Pamela’s part of money coming her way.” Never close,
Carvel estate, officially valued at $67 million, spurred what one lawyer calls taking off just two days—to attend her father’s funeral. She never married, Pamela and Godley have not talked in more than 10 years. Their split
a “feeding frenzy”; nearly 18 years later, a bitter fight rages on. In most choosing instead to care for her elderly mother at home. By the 1980s, demarcates a family fracture in the Carvel case. “From day one, there was a
estate battles, family members square off against one another. But the evidence in the many court cases shows, she had become a force inside the paranoia to Pamela that was incredible,” Godley says. “Everybody and
principal fault lines in this case have put Davis, Arcadipane, and the company. The accounting and payroll departments had begun to report to anybody was an enemy.”
multimillion-dollar charity that Carvel -left behind on one side, and Carvel’s her. She “knew the nuts and bolts of the company,” and with her “hot Since 1991, Godley has received more than $400,000 in commissions as
widow, Agnes, and his niece Pamela Carvel on the other. The Carvels had temper” and “iron fist,” she knew how to get things done, Kornacki recalls. an executor of Tom’s estate and one of the three people overseeing Agnes’
no children, and Agnes “was frozen out of everything,” Pamela contends. She could also be despotic. Some employees complained that underlings Florida trust. Still, she talks of her participation as a burden that she wishes
“She was denied millions that Tom wanted her to receive.” who crossed Arcadipane might find themselves without a job or that their would end. “I have five kids, a family, everything she doesn’t have,” Godley
In 2007, after years of digging by private investigators in Pamela’s health insurance had lapsed. says of Pamela. “This has been Pamela’s life for 17 years.”
employ, the case took a bizarre turn. Pamela filed a lawsuit in U.S. District She had her way with Tom Carvel too. Arcadipane often cursed and The seeds of Pamela and Godley’s split were planted six months after
Court in Fort Lauderdale, Florida, alleging that Carvel’s death resulted in shouted at the boss and locked him out of his own office dozens of times, a Tom’s death, with the creation of the Florida trust that was supposed to be a
“fraudsters…controlling all Carvel funds to the exclusion of the Carvels.” longtime driver for Carvel testified. On three -occasions, Carvel sent him to vehicle to safeguard Agnes’ money. Godley was the only family member
She asked that her uncle’s body be exhumed for an autopsy to determine if New York City to buy jewelry as a peace offering. “When she lost her among the trustees. Pamela has always seen Godley’s appointment as a ruse.
he was murdered as part of the alleged scheme. The petition concludes with temper,” the driver said in the deposition, “it would require almost a “That was the only way to make it look legitimate, by having a family
a question: “Will the truth finally be known?” And with that, one of the most straitjacket.” Asked why he kept Arcadipane on, Carvel once said member on it,” she says. But after the trust was created, Agnes “no longer
contested estate fights in New York history also became a murder mystery. cryptically that she had him “over a barrel,” according to another affidavit. had any money in her own name,” she adds.
Pamela says she has circumstantial evidence against several former Carvel Employees whispered that Carvel and Arcadipane, far from being just close Indeed, in the spring of 1994, things turned bleak for Agnes when, at
employees, but a great deal of her ire over the years has been aimed at Davis business associates, might once have had an affair. roughly the same time, the two trusts that doled out her funds—the Florida
and Arcadipane, who not only continued to work for the company but also Pamela Carvel was close to Tom too. She grew up in Queens, New York, trust and the trust set up by Tom, which contained $26 million and was
battled Agnes for years over the Carvel fortune from their seats on the the eldest daughter of Tom’s brother Bruce. Tom and Agnes treated her like overseen by Davis, Arcadipane, and two other trustees—both stopped
Thomas and Agnes Carvel Foundation board—seats they gained through a the child they never had. As a teenager, she spent her summers living with making payments to her, according to a lawyer for Agnes. Both trusts used
document whose validity has been called into question. Both eventually them and serving ice cream at their Hartsdale shop. Tom took care of her the same rationale—that others were manipulating Agnes, who therefore
were forced to resign from the board for misappropriating foundation college tuition bills and hired her to make inspections of Carvel stores. couldn’t be trusted with her own money. Ross, her former lawyer, saw a
money. Their families and lawyers scoff at any notion that they would ever When her uncle died, Pamela, who was working and studying abroad, “got a more sinister motive: “Mrs. Carvel was being squeezed, I think, to stop all
have harmed Tom Carvel, but even if they had, neither will face justice. call to come home,” she says. “My aunt told me she needed help.” the litigation.”
They are dead. Tom had made Pamela one of the seven executors of his estate. She Agnes and Pamela were furious at Godley for withholding the money. The
By any measure, the Carvel case is a legal colossus. More than 40 lawyers returned to New York in December 1990, she says, to find an avalanche of breach became permanent in 1995, when Pamela arranged to have $2
have had a hand in it. Legal fees and commissions have already drained suspicious transactions involving the Carvels’ finances. Bank accounts were million moved from a Carvel corporation account whose ownership was in
more than $28 million from the Carvel fortune, according to Leonard Ross, being closed and opened, apparently without Agnes’ knowledge, and large dispute into a Swiss bank account registered in Agnes’ name. Pamela said
one of Agnes’ former lawyers. Save for Carvel’s widow, it is hard to find a sums of money were being transferred between Carvel accounts, her lawyers the money had been owed to Agnes and that she had dutifully notified the
guileless participant. Pamela casts herself as the selfless protector of her told me. In the middle of these matters, Pamela says, were Davis and required parties. But Godley went to court to challenge the transfer, and
uncle’s millions and her aunt’s interests. To her opponents, she’s just a Arcadipane. Davis wasn’t a Carvel lifer, but he had a long history with Tom Judge Emanuelli of the Surrogate’s Court ordered that the money be placed
desperate relative out for a big financial score. In one of the many lawsuits Carvel. While working for a Manhattan law firm, Davis had taken Carvel on in escrow. Godley and her aunt would never talk again.
involving estate funds, a state judge in Florida ruled that there was “strong as a client in 1969 to advise him on how to take his company public that By the middle of 1995, the Carvel widow, now 86, was in turmoil,
evidence of fraud” in the way she once tried to collect more than $10 million year. Davis later helped negotiate the 1989 sale to Investcorp. bewildered by the endless swirl of litigation. She was upset at her financial
from the estate. Still, Fred Welsh, a former New Jersey police detective Hints of trouble surfaced before Carvel was even buried. As Agnes predicament and fearful that Judge Emanuelli, whom she had come to view
hired by Pamela, tells me that he has uncovered enough circumstantial attended her husband’s wake, Davis entered the Carvel home without her as hostile, would declare her incompetent, stripping her of whatever control
evidence—including the possibility that Carvel’s death certificate was permission to search for Tom’s will, bringing a locksmith to crack open the she still had over her life. So she sought refuge in London, moving there
forged—to warrant a homicide investigation. couple’s safe, court documents show. Shortly thereafter, Arcadipane began with Pamela to live out her days, she hoped, in peace.
The battle has played out in three U.S. district courts; state courts in New shredding -records at the office, defying orders from other Carvel executors Sally Boynton, a Westchester County lawyer appointed by the court to be
York, Delaware, and Florida; and in London. It enjoys a certain notoriety in that she stop. The shredder was silenced only after Pamela burst in and cut Agnes’ legal guardian, took Agnes and Pamela’s side after flying to London
the suburbs north of New York City, where Tom and Agnes Carvel lived in the electric cord herself. Through it all, Carvel’s will could not -be found. It to judge Agnes’ competency for herself. The widow, Boynton would later
the gentle hills of Ardsley. Four trials have been held in Westchester had been given to Arcadipane for safekeeping, but she claimed it was lost. tell the court, had become the victim of the “unscrupulous dealings of
County, New York; a fifth is ongoing. Four of Carvel’s executors have died. Its disappearance delayed Carvel’s executors from officially assuming untrustworthy people” and had moved to London “to gain control over her
When I phoned the Westchester County Courthouse to ask about examining control of his estate, leaving Davis and Arcadipane in command for months. assets to prevent ‘the thieves from stealing from her.’” Boynton also wrote
case files, a clerk told me, -“I am making the sign of the cross now.-” I spent Agnes, during this period, seemed overwhelmed. Davis was pressuring her that Agnes expressed “unequivocally” her trust in Pamela to handle her
most of a day plowing through five large boxes bursting with pleadings and to loan the business $500,000, saying there were cash-flow problems. Agnes affairs.
rulings before a court official said apologetically, “We’ve found more.” demurred, on the advice of Pamela, who considered the request improper. Godley saw it quite differently. She charged that Pamela had become a
Pamela claims that her uncle once told her that he was worth $250 million, But -Davis persisted. He sent another of Tom’s employees to Florida to talk Svengali, “hiding” Agnes in London in an attempt to thwart an inquiry into
which would mean that tens of millions of dollars in assets have vanished. to Agnes while Pamela was in New York, and this envoy convinced the Agnes’ competency. “I feel a heinous crime has been done to my aunt,”
One thing is certain: Events have not turned out as Carvel wished. His plan widow to supply the funds. Meanwhile, Thomas Reddy, -a lawyer and a Godley wrote in an affidavit filed in the Surrogate’s Court. Judge Emanuelli
to provide for his widow and funnel millions to small charities in the towns family friend, got Agnes to sign papers creating a trust account for her forced Boynton to resign her guardianship, and he replaced her with Marc
that supported Carvel stores backfired, in part because of the unwieldy, money. Three trustees would manage the funds and have the authority -to Oxman, a lawyer who at that time was the executive director of the
complex nature of the estate that he himself approved after consultation with make distributions to her. Known as the Florida trust, it was touted as a Westchester County Democratic Party.
Davis, his lawyer. “He was always fearful that somebody was after his safeguard for Agnes’ assets—but for the widow, it would become a Oxman was far more skeptical of Agnes’ competency and Pamela’s
money,” says Ginny King, a longtime friend. nightmare. motives. In his report, Oxman wrote that Agnes had been “manipulated and
And in the end, he was right. Unusual things were also happening at the Thomas and Agnes Carvel controlled by those individuals who did not have her best interests at heart.”
Born in Greece in 1906, Tom -Carvel immigrated to New York with his Foundation. Davis emerged as the foundation’s first paid president, at a As the battle raged, Agnes died in London in August 1998, at the age of 89.
parents and six siblings in 1910. As a young man, he test-drove Studebakers, salary of more than $100,000 a year, and board members—including Yet even in death, she could find no peace. Her body remained in cold
played drums in the Borscht Belt, and fixed cars. After being diagnosed Arcadipane—began drawing stipends, records show. The payments were storage for about a month while both sides fought over whether to allow an
incorrectly with tuberculosis, he set out for the fresh air of Westchester, and troubling to Agnes because she and Tom believed that any work for the autopsy to determine if she had suffered from dementia. Pamela, who
with $15 borrowed from his future wife, he began selling ice cream from a charity should be done for free. Agnes also became bewildered by the opposed the examination, prevailed and quickly cremated her aunt’s
beat-up vending truck. One hot weekend in 1934, he suffered a flat in the foundation’s abrupt shift in direction. Although it bore their names, it was remains.
village of Hartsdale. Flagging down motorists to buy his melting ice cream, focused more on making six- and seven-figure grants to big, established Rather than hasten a resolution of the case, Agnes’ death complicated
Carvel re-alized he could do more business from a fixed location. So he institutions than on making small grants to the grassroots groups Tom and matters, for now there were two estates to fight over: Tom’s and Agnes’.
remained for the summer, eventually saving enough to make a down Agnes favored. Arcadipane and Davis had resigned from the Carvel Foundation in 1996,
payment on a nearby building. It became the first Carvel shop. Worse for Agnes, a serious flaw emerged in the estate plan. With the in a deal with the New York attorney general’s office to settle allegations of
With some tinkering, Carvel discovered how to instantly freeze ingredients Thomas and Agnes Carvel Foundation now under the sway of Davis and wrongdoing. Arcadipane died in 2002, at age 74, of a heart ailment. Davis
to produce a creamy ribbon of ice cream at the flick of a switch. It was the Arcadipane, it took an aggressively adversarial position, questioning Agnes’ died sometime later. But that didn’t end the foundation’s fight with Agnes’
first soft-ice-cream machine of its kind. One store grew to many, and by spending and even challenging her right to continue Tom’s practice of representatives. Indeed, the charity has continued to be a fierce and
1950, 21 stores were operating under the Carvel name. With that, Carvel giving gifts of $10,000 at Christmas, according to Agnes’ lawyers. (The formidable opponent of Agnes’ attorneys and Pamela in their fight over Tom
joined a group of franchising pioneers, including A&W, White Castle, and foundation denies this allegation.) The charity had a reason to be aggressive: Carvel’s millions.
Howard Johnson’s, that were creating roadside chains that served up what Every dollar that Agnes spent or gave away of her husband’s fortune would The foundation has approximately $36 million in assets, according to its
would become known as fast food. Still, the ice cream business was a warm- mean less money to the foundation when she died. Agnes and Pamela were most recent published tax records, from 2005.But today, the charity is
weather enterprise, and Carvel needed to generate store traffic throughout rapidly coming to the conclusion that the two people Tom suspected of connected to the Carvel family in name only. No family member sits on its
the year. Again, the ice cream gods intervened. Pieces of crumbled cookies cheating him before his death had become their enemies too. board. Its directors have paid themselves more than $1.3 million in salaries
accidentally fell into a vat of soft ice cream placed in a freezer, and when the As Pamela and Agnes plotted to regain control of the foundation, they got since Tom Carvel’s death, including about $43,000 annually to the
hardened batch was discovered, it led to another innovation: the Carvel ice some help. The New York State attorney general’s office opened an foundation’s president, William Griffin, the multimillionaire chairman of the
cream cake. investigation in 1991. Its findings were shocking: The inquiry discovered Hudson Valley Bank, based in Yonkers, New York. Moreover, the charity
Carvel’s climb might have been even more astounding had he not rejected that the charity paid $55,000 in tuition for Arcadipane’s nephew and two has spent many millions battling for the Carvel fortune. In 1998, it was
an invitation from a milkshake-machine salesman named Ray Kroc to join others and tried to camouflage the spending as grants. The attorney general instrumental in torpedoing a proposed settlement that would have ended all
him in a fledgling California hamburger business named McDonald’s. “Tom also questioned Davis’ and Arcadipane’s roles in the foundation’s sale of litigation and given Agnes $8 million—a fraction of her husband’s estate.
claimed it was his biggest error,” says Thomas Kornacki, a Carvel vice Carvel stock, which reaped a quick $5 million profit for some company The foundation didn’t respond to a request for comment on this; indeed,
president in the 1990s who worked for the company for 23 years. employees, including $300,000 for Arcadipane. officials declined to be interviewed. The charity issued a statement that said,
Tom Carvel had a special knack for promotion—and self-promotion. He In August 1993, the attorney general filed a civil lawsuit seeking the in part, that “Thomas and Agnes Carvel established the foundation and left
sponsored Little Miss Half-Pint contests for young girls and made ouster of Davis and Arcadipane from the foundation and the repayment of the bulk of their estates to it to provide charitable grants to needy children,
franchisees attend an 18-day course he called the Carvel College of Ice nearly $1 million, plus money paid to cover their legal fees. Far from being and the foundation is focusing its energies on fulfilling that mission...rather
Cream Knowledge. His raspy, ad-libbed appearances in the company’s chastened, Davis helped prepare a memo to foundation members warning than responding yet again to Ms. Carvel’s baseless allegations.”
commercials were ridiculed, but they were memorable and sales soared. The that his and Arcadipane’s removal would provide the family “with an And still the litigation continues. The latest chapter, playing itself out in
idea of the C.E.O. as pitchman would catch on and influence other company opportunity to assume control of the foundation.” The memo found its way the Surrogate’s Court stems from a rare, albeit posthumous, victory for
heads, like Frank Perdue and Lee Iacocca. In his ads, Carvel seemed benign, to the Carvels. To Pamela and Agnes, it was a smoking gun. “The Agnes Carvel. In June 2003, five years after she died, a Surrogate’s Court
but in real life, he was no Mister Softee. He battled franchisees all the way foundation took an attitude that the Carvel family should not have any say in judge ruled that she had been denied $7 million in income generated by
to the U.S. Supreme Court, winning the groundbreaking right to require the operation of the Carvel Foundation,” Agnes’ former lawyer Ross says. Tom’s estate during her lifetime. The current trial is about what to do with
them to buy all ingredients and supplies from him, even the napkins. “Davis was behind that.” this money and $3 million in other assets. The foundation is claiming all of
Despite his wealth, Carvel lived simply. He wore polyester suits and Agnes fired off a letter to the foundation. “I am appalled that Mr. Davis it as the final beneficiary named in Tom’s and Agnes’ 1988 wills. [Tom’s
hectored subordinates who didn’t drive modest American cars like he did. views this foundation as his own private charity, where the Carvel family is will surfaced several months after his death.] Agnes’ lawyers argue that
Visitors to the Carvels’ Ardsley home were amazed to find couches to be treated as the enemy,” she wrote. Pamela sent a scalding note to because she was wrongly denied the funds while she lived, her new London
protected by plastic slipcovers. His office was an oversize motel room with Arcadipane: “Obviously, you feel no responsibility nor the slightest twinge executor should decide how the money should be spent.
furnishings that would have gone begging at a lawn sale. Yet T.C., as friends of gratitude” to the man and the company that had “made a secretary into a Pamela also made a play for the funds. After obtaining a $15 million
called him, could be generous; each Christmas, he gave gifts of $10,000 (tax millionaire!” judgment in a London court against her aunt’s estate for money Pamela says
free) to dozens of nieces and nephews. The battle was on. Agnes and Pamela went to court to oust Davis and she spent in caring for Agnes and providing for her legal representation, she
By the late 1980s, however, Carvel’s fortune had become a burden. By Arcadipane as foundation directors and executors of Tom’s estate. The then tried in three separate American courts to collect the money from
then, he was in his eighties. Without children, he wondered what would foundation countersued, accusing Agnes and Pamela of meddling in its
happen to all he had accumulated. After wavering for months, he reluctantly affairs.
COLD page 12
4
Gold-Medal Schmoozer
(Portfolio.com: Business Travel) her. The Mittals showed up at the 2004 Games in their yacht without a place He’s a little guy with big guns and the trophies to prove he knows how to
Submitted at 7/16/2008 3:00:00 AM
to dock. Dizdarevic had to scurry to find them an official Olympic car—to shoot them. At Jet Set’s headquarters, in an old mansion in Somerset
drive in the official Olympic lanes—and a berth for their yacht near the County, New Jersey, a pair of giant elephant tusks frame one end of the
B ack in 2001, Sead Dizdar-evic’s name was inseparable from the Olympic cruise ships that Jet Set had chartered for its guests. main hall; a seven-foot-tall mounted Canadian polar bear stands guard at the
movement—but it wasn’t exactly the association he sought. The smooth- Beijing is more complicated. Though the Mittals want to attend just the other. But Dizdarevic is proudest of the stuffed African lion and leopard that
talking hospitality pitchman had first burst upon the Olympic scene in 1983 first four days of the Games, Dizdarevic recommends that ArcelorMittal adorn his home.
by finagling the right to sell, through a modest travel agency he owned in lock in packages for the entire period to ensure premium access. Jet Set can Beijing is his richest prey ever. It took three years of coddling and cajoling
Staten Island, New York, package tours to thousands of Americans wanting meet their plane at the airport, he says, but the private jet will have to land to reach a sponsorship deal with China’s Olympic leaders. “We had to
to attend the Winter Games in his native Sarajevo, Yugo-slavia. But some under Jet Set’s auspices because, during the Games, Beijing is only educate them,” he says. “At first, the Chinese said, ‘Okay, the price is $500
two decades of Olympic wheeling and dealing later, he was almost laid low accepting the private planes of Olympic officials, heads of state, and official a room, plus tickets.’ We said, ‘You need to talk thousands of room nights,
when he was swept up in a cash-for-favors scandal involving Salt Lake sponsors like Jet Set. For the opening ceremonies, the Mittals will be multiple hotels, 100 percent occupancy, sponsorship rights, staff costs. What
City’s bid to host the 2002 Winter Games. A number of International dropped off at Jet Set’s hospitality suite on the main Olympic Green; if you sell only 60 percent? How do you factor all that in?’ We explained to
Olympic Committee members were forced to resign when it was discovered hostesses will escort them to their seats in the stadium, based on Olympic them, ‘The first and last waves of guests, for the opening and closing
that they had accepted bribes in return for voting to award the Games to Salt protocol. Afterward, they’ll file back to the Jet Set lounge. “It’s mass ceremonies, you can mark up 100 percent. But you can’t mark up the middle
Lake. Two prominent Salt Lake bid officials were indicted for fraud in the confusion, so we’ll need to calm everybody down with a drink,” Dizdarevic wave.’ They thought you could just book the Olympics like a hotel.”
scandal, and one city official intimated, in a memo that ended up in federal says. Dizdarevic worried that Chinese competitors would undercut Jet Set by
court, that Dizdarevic had pretty much put the idea that the Games could be Robbroeckx looks relieved, especially when she hears that Jet Set will selling Olympic packages overseas. So he paid the Beijing organizers to
bought into local Olympic officials’ heads. have plenty of vegetarian food on hand for the Mittals. Dizdarevic requests become the official hospitality operator for China’s domestic market too.
Dizdarevic escaped federal prosecution himself only by agreeing to testify that the family, who lives in London, register for the trip through the Yale The sponsorship deal had to be approved by China’s politburo, Dizdarevic
that he’d assisted in the payoff scheme. He admitted that he’d given School of Management, which is co-sponsoring a leadership conference at says. His key Chinese associate is a functionary named Li Qibin. Li is
$131,000 to the Salt Lake officials—which they used as bribes—hoping his the Games with Jet Set. That should avoid any territorial conflicts, because general manager of China’s largest travel company, government--owned
favors would win him the Games’ contract to broker travel, lodging, and Dizdarevic doesn’t hold Olympic rights to solicit business in Britain. “And C.I.T.S. Beijing, which procured most of Jet Set’s hotels, restaurants,
tickets. Though a judge ultimately threw out the fraud case, Dizdarevic says tell your boss,” Dizdarevic says, “if he wants to do any entertaining in vehicles, and local workers.
his brush with the law scared him straight. London”—at the 2012 Games—“he needs to tell me two years in advance.” To an Italian lunch with Dizdarevic in Beijing, Li brings his English-
Well, straight is a relative term, but there is no doubt that the tawdry Salt The Beijing games dwarf anything Dizdarevic has done before. Jet Set has speaking assistant; Lu Jun, the head of the C.I.T.S. department devoted to
Lake episode, rather than ruining Dizdarevic’s Olympic money machine, sold more than 70,000 packages for Beijing, compared with 20,000 trips for English-speaking clients; Lu’s English-speaking assistant; and Lu’s
rejuvenated and reformed it. Now make the great leap forward to Beijing. the Turin Winter Games in 2006, its previous high. Dizdarevic has plunked assistant’s assistant. None of them speaks English very well. Li, the boss,
Dizdarevic, pluckier than ever at 57, is sipping sugary espresso in the 26th- down roughly $130 million on this year’s Summer Games, including more speaks French.
floor executive lounge of the Sofitel Wanda hotel, the French chain’s luxury than $30 million in sponsorship fees, mostly paid to Beijing’s Olympic Dizdarevic broaches a sensitive subject. “As you know, Jet Set’s guests
flagship in Asia. His Olympic hospitality firm, Jet Set Sports, of Far Hills, organizing committee; $37 million for hotels and meals; $20 million for are special,” he begins. More than 11,000 of them will tour the Great Wall,
New Jersey, owns the rights to 175 rooms in the Sofitel, plus the $20,000-a- management systems and local staff (including a yearlong course to teach Forbidden City, and Temple of Heaven during the Games, and they don’t
night presidential suite, for this month’s Games. local hires Olympic etiquette and how to deftly handle foreign visitors); and like waiting in lines, Dizdarevic explains. “Can we have special entrances
That’s nearly half of the five-star hotel, for 18 days, paid in full. And the $15 million for tickets. He expects revenue of nearly $200 million. Beijing for Olympic-family V.I.P.’s?” he asks.
Sofitel is but one property in Jet Set’s vast portfolio of high-end Beijing could have been even bigger. “I simply stopped selling,” he says. “With so “We’ll try our best,” responds Lu. Unsatisfied, Dizdarevic homes in on the
hotels, making Dizdarevic the must-see man for corporations heading to the much new business, I didn’t want to jeopardize delivery.” young manager, who will oversee 16 C.I.T.S. supervisors assigned to Jet Set
Olympics. Jet Set’s rivals say that his control of the market is unfair and is possibly for the Games. “Is it possible for you to spend a week with us training in the
Still, on a recent swing through Beijing to nail down final arrangements, an illegal monopoly. “Jet Set uses tickets as their choke point for everything U.S.?” Dizdarevic asks Lu.
Dizdarevic is feeling fleeced. A Sofitel manager is asking $65 a head for they do,” says the president of a sports--management firm, who claims his The invitation, translated into Chinese, whirs around the table. “Really?
buffet breakfasts during the Games, twice the hotel’s normal rate. The company has lost several major clients in recent years because of Not joking?” Lu erupts. “Okay, if my boss says it’s okay.” Across the table,
hotelier is also demanding that Dizdarevic pay extra for the grand ballroom, Dizdarevic’s hold on tickets. “A service monopoly isn’t like a Coke or a the C.I.T.S. chief, himself one of seven Chinese officials whom Dizdarevic
where Jet Set plans to wine and dine hundreds of clients for BHP Billiton, Visa sponsorship,” says this person, who insists on anonymity because he hosted at the Turin Games in 2006, nods his approval.
the Australian mining colossus. Annoyed, Dizdarevic counters with what he fears retribution from Dizdarevic and the U.S. Olympic Committee. “You Li says he became a big supporter of Jet Set while visiting Dizdarevic’s
calls the Jet Set model: a package price for food, drink, and facilities for can always walk across the street and use your Amex card or drink a Pepsi. V.I.P. operation as his guest in Turin. Several foreign travel companies came
7,800 meals, including a “guaranteed” 40 percent profit margin for Sofitel. Not with this deal.” through Beijing seeking Olympic tie-ins, Li says, but Jet Set was the only
“You should capitalize on the Olympics, but that doesn’t mean you have a Even the U.S. Olympic team’s own corporate sponsors must go to Jet Set one to offer yearlong training in English and “how to treat the V.I.P.’s.” Li
license to steal,” he scolds the nattily dressed Frenchman. “Remember, I for tickets—leverage that Dizdarevic uses to sell them full hospitality waves away the question of whether V.I.P.-ism clashes with Communism,
have other options, even for breakfast.” packages, according to an executive who runs the Olympic program for one noting that the Chinese government stands solidly behind the country’s
“For everything,” the young manager demurs, in heavily accented English, corporate sponsor. To illustrate the point, a Jet Set competitor recounts a economic rise. “I never imagined that Chinese could afford washing
“you have options.” conference call earlier this year: It was organized by a Canadian corporation machines and Walkmans. But now many Chinese have them. I have 300
Dizdarevic leaves without a deal, trailed by his son Alan, 25, who runs Jet for several firms vying to manage its guest program at the 2010 Winter employees in my agency, and more than 100 have cars. The government is
Set’s China office. “They’ll learn,” Sead (pronounced Sid) says, driving off Games in Vancouver. During the Q&A, whose participants included giving bonheur for the majority.”
into the smog-filled city, as I tag along for the ride. SportsMark Management Group of Larkspur, California, and Iluka of Li’s firm interviewed 3,000 university students to select 800 for training at
It’s a lesson everyone who wants a piece of the action at the Olympics London, Dizdarevic blurted out, “Where will you get gold-medal-hockey Jet Set Academy as guides and protocol officers. The students are paid to
figures out: It’s Sead Dizdarevic’s world; the rest of us are just guests. Since tickets?” spend three hours a week in the classroom learning about Western culture
Sarajevo, Dizdarevic has perfected the art of what he delicately calls the The answer is, of course, obvious. Dizdarevic has the lion’s share. After a and etiquette and Olympic history, with one overarching goal decreed by
“advanced royalty”—paying off Olympic pooh-bahs for the ultimate service long, knowing pause, the would-be sponsor chuckled and said, “Oh, Sead, Dizdarevic: “To get them to think outside the box,” says Elizabeth
monopoly on the ultimate destination event. For years, “it was almost like an you ask such good questions.” Ganschow, the veteran China hand who runs Jet Set Academy.
under-the-rug deal,” Dizdarevic acknowledges. He was the supreme Technically, each national Olympic committee controls ticket distribution During one evening class, a trainee asks if Westerners have any special
promoter, schmoozing, boozing, and cajoling Olympic organizers and teams in its own country. But in recent years, the U.S.O.C. and the Olympic needs that “Orientals” don’t. “They want downtime, to be left alone,”
from around the globe—including the U.S. Olympic Committee—to secure committees of Canada, Australia, and several European countries have answers Jay Liu, a program manager at Jet Set. Another young woman asks
the best tickets and accommodations, which he bundled at hefty markups for anointed Jet Set as their exclusive hospitality and ticket provider. Elbowed what to say if asked about sensitive topics like Taiwan. First, Liu tells her,
corporations and ultra-affluent clients. This system, energized by aside, other firms say they’ve explored challenging Jet Set’s monopoly in take the guest aside and speak privately. “My answer would be, ‘I think
Dizdarevic’s 1,000-watt salesmanship, a world-class Rolodex, and an U.S. courts but are afraid of saddling the Olympic hierarchy with costly Taiwan’s part of China, like a younger brother. How can part of the family
impeccable record for service, pumped millions of dollars of profits into his antitrust litigation. “The time to strike would have been in 2003” after leave the family?’” Liu says. “Don’t be too detailed. Keep it ambiguous.”
pockets—and into the Olympic coffers of several cash-starved countries. Dizdarevic signed his initial deal with the U.S.O.C., one rival says. “Now Before wrapping up in Beijing, Dizdarevic stops by the Sofitel to see if the
This made Dizdarevic the Games’ indispensable, if unofficial, fixer. he’s too big. There just aren’t a lot of people with the stomach for a fight.” manager has come to his senses. This time, the Jet Set boss tells the
The Salt Lake scandal ended this improvised, quasi-legal system, and Those who do defy Dizdarevic find a tough adversary. Beijing’s most Frenchman that his groups will eat breakfast in the main dining room—a
Dizdarevic no longer carries around bricks of cash and unsigned traveler’s popular luxury hotel, the Grand Hyatt, just two blocks from Tiananmen nightmare scenario for a hotel planning to run at 100 percent occupancy.
checks, which—according to Ante Jedrejcic, Dizdarevic’s former brother-in- Square, negotiated for months with Jet Set back in 2005 over a block of “What if there are no seats?” the manager asks.
law, who worked for him before they fell out in the mid-1990s—he once roughly 100 rooms and suites, says Christopher Koehler, the hotel’s general “People will get up earlier the next time,” Dizdarevic says.
used to acquire the suitcases of tickets earmarked for, say, the Polish or manager. After six months of talks, Dizdarevic walked away. But Koehler A few days later, back in New Jersey, Dizdarevic gets word that the
Bulgarian Olympic team. (Dizdarevic dismisses his former relative as an says he has no regrets. Sofitel has slashed its quote in half for breakfast and is throwing in use of
“exaggerator.”) Nor does he still pad his payroll with the wives, girlfriends, “They’re sharks,” Koehler says. “They came in very early and tried to the ballroom for free. “If I wanted to play a game with him, I could squeeze
and daughters of the powerful men he needed to grease his exclusive access scare us that we wouldn’t fill the hotel for all 18 days.” During the him to death,” Dizdarevic says. “I charge a lot of money too, but I have
to the Olympics. Now he pays millions of dollars in formal sponsorship fees negotiations, Dizdarevic invited Koehler to attend the Turin Games as his never charged anyone three or four times my cost.”
to the Olympic gods, just as Nike, Hilton, and other corporations do. In guest, but the New Jersey native declined. “I didn’t think it was appropriate The Highs and Lows of Attending the Olympics Two ways to go: Jet Set’s
exchange, he gets all the top-tier tickets and hotels he needs, plus a catchy to be in his pocket,” Koeh-ler says. The manager says his hotel will earn corporate packages versus tourist class
title: official hospitality operator of the Olympic Games. more from the Games than what Jet Set had offered. “Why hand over Deluxe Corporate Hospitality Program
But if you think this legally acquired title has quieted controversy around product to somebody else who’s just going to profit from your work?” 18 days for up to 30 people.
Dizdarevic, you’re wrong. Competitors gripe that he’s a concierge gone Koehler asks. 15 rooms or suites at the five-star Sofitel Wanda hotel, Ritz Carlton, or JW
wild—that Jet Set’s monopoly cuts them out and that it may even violate Dizdarevic, for his part, says the Grand Hyatt is slashing prices to fill Marriott.
U.S. antitrust laws. rooms during the Games, just as he predicted it would. He says Jet Set V.I.P. tickets of your choice for each occupant of each room (two events
Dizdarevic seems oblivious to such bad-mouthing—or perhaps, with the recently turned down single rooms going for 50 percent less than what the per day); could include tickets for the opening or closing ceremonies,
Games imminent, he’s too busy to pay much attention. After marching out hotel was asking in 2005. “‘You’re three years too late,’ I told them,” hockey finals, basketball finals, or other premium events.
of the Sofitel, he spends more hours haggling over breakfasts for AT&T and Dizdarevic says. (Koehler counters that he’s comfortable that the Grand For every 15 rooms, one deluxe bus or limousine for transportation to and
Medtronic at Beijing’s Novotel Peace hotel and over lunch menus for Hyatt will earn a healthy profit from the Games.) from the events.
HSBC, Herbalife, and Lehman Brothers (among dozens of others) at the It’s perhaps no paradox that some of Dizdarevic’s corporate clients praise Reserved dining at premium restaurants, including those at Commune by
Commune by the Great Wall Kempinski hotel. His mind is a sponge for him with the same intensity as his detractors criticize him. “Sead really the Great Wall Kempinski hotel
details—rooms, wines, snacks, buses, tickets, distances, even wallpaper. He understands the Olympics. He’s also a great negotiator,” says Deirdre Guided tours of the Great Wall, Forbidden City, and Temple of Heaven.
meets his match in a Kempinski sales director named Adelina Ye, who drags Latour, who runs the Olympic--guest program for General Electric, a Daily breakfast in hotel ballroom.
him clause by clause through their food-and-beverage contract, quibbling worldwide Olympic sponsor. This summer, G.E.’s corporate and business $2 million to $3 million
over such unusual demands as Jet Set’s requirement that the hotel chef order units are sending 2,000 guests to Beijing with Jet Set. “How do you structure Provider: Jet Set Sports,
all raw materials 45 days before the Games. “Believe me, we’ve learned the a day for customers that includes Olympic events, tourist sites, meals, Far Hills, New Jersey
hard way. There are always scarcities,” Dizdarevic tells her. Later, he transportation, drop-offs, signage in multiple languages? Sead gets it done,” A Typical Package for the "Civilian" Traveler
dispatches an aide to find out if Ye will come to work for him. Latour says. Five days’ accommodations at the Tianlun Songhe Hotel.
In traffic between meetings, Dizdarevic works a BlackBerry and answers a Raised in a secular Muslim family north of Sarajevo, Dizdarevic left the Tickets to two Level-1 events and two Level-2 events, like boxing or
Chinese cell phone from the backseat of a black Audi. “Sergei, how are air force academy at age 20 and moved to West Germany to play club rowing (surcharges may apply)
you?” he says ingratiatingly. The caller is Sergei Plastinin, the Russian soccer. In 1972, he went on a shopping junket to New York and stayed. “I Round-trip transportation to and from events.
dairy, fruit juice, and fashion tycoon, who’s inquiring about a luxury suite in thought, What a great country. No one asks my religion,” he says. Following Guided group tour of Beijing’s tourist attractions with English-speaking
the main Olympic stadium. “It’s $650,000,” Dizdarevic tells him without a stint as an airline mechanic in Newark, New Jersey, he opened a travel guides.
flinching, “plus my brokerage fee,” capped at 20 percent by Olympic rules. agency for Yugoslav immigrants on Staten Island. The business Access to the trip provider’s Olympic Green hospitality area with English-
Actually, Jet Set’s corporate packages sold out months ago, but mushroomed, drawing Yugoslavs of every ethnic stripe. “Bosnians were speaking guides and concierges
Dizdarevic, like the scalper he professes not to be, always holds certain considered neutral. We worked with everyone,” Dizdarevic says. It was that Optional upgrades to Level-1 tickets.
“assets” in reserve. In Beijing, he’s husbanding most of the city’s five-star very agency through which Dizdarevic—aided by a check he delivered to Daily breakfast.
presidential suites, a dozen in all. “You sit on them, wait for people to come the right people in what was then Yugoslavia—won the right to become the $6,250 per person
to you,” he tells me. “Usually the richest people come very late. They think travel and ticket agent for the Sarajevo Games, which launched his Olympic Provider: Roadtrips Inc.,
they can get anything.” career. He married a Croatian-American Catholic. They have two sons and a Winnipeg, Manitoba, Canada
One such request pops up hours later, in the lobby of Dizdarevic’s Beijing daughter. Note: Prices are for double occupancy and do not include airfare.—Jessica
hotel. Over tea, Lynn Robbroeckx of ArcelorMittal says she desperately Prosperity and the stress that comes with it have brought him a shock of Liebman
needs eight tickets to the opening ceremonies for her boss, Lakshmi Mittal, white hair and crow’s-feet that nearly engulf his eyes when he laughs, which Related Links
the steel magnate ranked fourth on Forbes’ list of billionaires. “We’ve been is often. Though diminutive, Dizdarevic still moves with athletic grace, Are the Olympics Worth It?
so busy running our steel business, we forgot to take care of this,” which he puts to good use during the occasional ski trips that the demands of Strong Interest in Summer Olympics Spurs Vibrant Ad Sales
Robbroeckx says. The same thing happened in Athens, Dizdarevic reminds his Olympic--concierge life still allow. His real love, though, is hunting: China's Big Drain
In for a Landing
(Portfolio.com: Business Travel) I’d love to give 10-year projections. The shorter ones are harder. It The F.A.A. has been under a lot of pressure lately. What’s your view of
Submitted at 7/16/2008 3:00:00 AM
depends on where fuel prices are, but I think you’ll see fewer airlines. That the agency?
process has already started, with the airlines that have ceased operations. The F.A.A. has a splendid record. There’s no question about that.
W hen Herb Kelleher started Southwest Airlines in 1967, he was a pariah, a Consolidation is something that a number of carriers think is a way to Commercial airline travel has never been safer, and it’s grown steadily safer
chain-smoking, Wild Turkey-swilling lawyer-entrepreneur who tried to salvation. I’m not sure it is, as far as fuel prices are concerned, which is the over the past four or five years, so the end result has been superb, absolutely
undercut his established competitors. The airline was in legal limbo for four primary issue. The Delta-Northwest merger is well on its way. They have to superb. I think reform of the air-traffic-control system is the major issue
years because of disputes over flight routes before its first plane was allowed jump the regulatory hurdles, and then, of course, you have to work like facing the F.A.A. as a whole. It’s an antiquated system, and a lot of the
to take off. Four decades later, Kelleher’s upstart airline is now the country’s crazy to make sure it actually works out the way you had planned. difficulties that we were talking about earlier for the airlines would go away
largest in terms of market capitalization and has posted a profit for 35 Which carriers are the most vul-nerable to going under? if you had a modernized system that was more efficient. I’m hopeful that
straight years. It’s the only major U.S. carrier making money right now, I never get into that. I don’t want to be a party to a run on the bank. we’ll make steady progress toward the adoption of next-gen, as they call
even as smaller airlines fold at a rate of about one a month and legacy One of your last official duties as chairman was to testify before Congress it—an air-traffic-control system that will be G.P.S.-oriented.
carriers, stuck with record-setting fuel prices, stagger toward bankruptcy. about the fine that Southwest had to pay over safety inspections. Some What has prevented that from hap-pening so far?
This spring, at age 77, Kelleher retired as Southwest’s chairman and planes were flown after their official F.A.A. inspection dates. What’s your You’re stepping on a sore toe right now, because I became an apostle of
scaled back his responsibilities to an advisory role, a position he’ll hold for take on that incident? that in 1993, and here we are 15 years later and we haven’t made a lot of
five years. It’s a good time for him to ease up. The airline business is going We reported ourselves to the F.A.A.—that we inadvertently and progress. Backpackers are using G.P.S. to find out where they are in the
through a difficult period, and Southwest was recently hit with a $10.2 unintentionally missed these inspections, and the principal inspector said, woods. Truckers are using G.P.S. to find out which routes they should take
million fine because it had flown planes after their required inspection dates. You’ve got 10 days to do it. There may have been a technical issue, but to their destinations. Buses are using it. Private aircraft are using it. Let me
But Kelleher leaves Southwest in excellent shape compared with its peers. there was never a safety issue. And there were never any planes that placed see, who are the only ones who don’t have G.P.S.? Commercial airlines.
With a $10 billion market cap and ample cash reserves, it’s poised to passengers at risk. I don’t mean to demean it, but in a sense it was a question Isn’t that astounding? You have to be a visionary and say, “We don’t need
solidify its -position as the low-fare airline. of filing the wrong form, so to speak. Boeing said flying the planes was this today, but we’re going to need it very badly 10 or 15 years from now.”
Condé Nast Portfolio reporter Matthew Malone met Kelleher at okay, and a former lead investigator for the National Transportation Safety Airlines need it, but the government has to take the steps to set it up.
Southwest’s Dallas headquarters, where the executive, a longtime three-pack Board said it was okay. There was no threat. If you stop to think about it, we’re really a little slice of salami in a
-a-day smoker, elbowed up to a silver ashtray the size of a turkey platter. Would you do anything differently? governmental sandwich. The F.A.A. tells us what we can do with the
Kelleher has never cared much about appearances, and he’s certainly not The appropriate route would have been to go and get an alternative means airplane, right? You can’t push back from the gate, can’t taxi, can’t take off
changing now. During the 90-minute interview, he smoked four Merits, of compliance from the F.A.A., and I’m quite sure that they would have without the F.A.A. telling you. Our passengers on the ground are processed
kissed a Southwest intern on the cheek, and jokingly picked his nose. He granted it. That’s what I regret, that we didn’t do that. by the Transportation -Security Administration. And guess who owns the
also talked about the foolishness of mergers, the state of the Federal That whole issue became political pretty quickly, and in the middle of it, airports. Governmental bodies. That’s why we have so little control over our
Aviation Administration, and why February is the worst damn month of the you scrapped plans to outsource some of Southwest’s maintenance to an destiny. Don’t misunderstand me—all of those things are needed. But it
year. operation in El Salvador. Why the change? would be interesting if you said that all department stores are now going to
Between the lackluster economy and soaring fuel prices, some say that It was a question of timing. We didn’t say that we would never do it. We have X-ray machines. You’re going to have to take your shoes off, your coat
things are downright apocalyptic for airlines these days. Is the business just said we’re not going do it now, because we don’t need to add a layer of off, before you get into Macy’s. That might cut back on their patronage just
model simply one that doesn’t work anymore? complications with respect to a new maintainer. Outsourcing is a word that a little bit.
It’s very difficult to make it work when oil is at $130, $135 a barrel. covers a multitude of different concepts, and you have to realize a lot of the Is there a particular day or incident from Southwest’s history that you
Southwest has been protected from many of the difficulties of this time: Our talk about it is really a product of union activity, where they’d like to keep remember most fondly?
fuel hedges saved us $727 million last year alone. But our revenues are the work in the United States. From a safety standpoint, it’s perfectly safe. For sheer drama, I would have to say that after litigating for four years in
down as a consequence of higher fuel costs, and I think our principal Now that you’re stepping down, how much interaction will you have with 31 different courts and administrative agencies, the arrival of our first
advantage at Southwest and in this milieu is the fact that we’re so strong the company? airplane was a pretty dramatic event. I burst into tears when I kissed it on the
financially. We have the lowest cost in the industry per available seat mile, Really, what I am here is C.E.O. Gary Kelly’s servant. He is a superb chief nose and then went around and stuck my head in the engine, at which point a
the strongest balance sheet, the most equity of any carrier, so we’ve always executive officer, and I would anticipate that he would ask me from time to mechanic grabbed me and said that if the thrust reverser went off, it would
been fit for whatever exigency confronted us. We’ve always been very time to get involved in some special projects. The dustup with the F.A.A. is decapitate me. I said, “You know? I really don’t give a damn.”
conservative and made sure that we’re ready for the bad times, because they an illustration. I really serve at his beck and call. What’s the worst investment you ever made?
always come. Is there some innovation that you think could help save this industry? Gee, there are so many, it’s hard to pick out one. Enron, I guess. I must
The last major round of restructurings, after 9/11, allowed the legacy Something on the horizon that you look at with great interest? say, I didn’t pick Enron. It was a money manager.
carriers to cut into Southwest’s cost advantage. More restructurings and Well, no. I don’t think there’s any silver bullet. I think the carriers in the So choose one: the cigarettes or the Wild Turkey.
bankruptcies are on the way. Will that make the company more vulnerable? present circumstances are doing exactly what they need to do in order to Ha! It would be the cigarettes, and I’ll tell you why: I stop drinking Wild
No. As a matter of fact, I think our competitive advantage is widening. survive. For the first time in my memory, they’re very busy reducing Turkey for a month every year in February, but I could never stop smoking
The other carriers are increasing fares and adding fees so quickly that I think capacity, which of course will provide fewer seats. That saves fuel, and for a month. I’m an addict. I acknowledge it.
that we’re regaining our low-cost-fare advantage. There’s another factor: I you’re able to raise fares, I think, fairly substantially. Fewer and fewer Why February?
refer to Chapter 11 as the washateria—you go to the washateria, and you people will be flying, and in a sense that’s a sad thing for me. A lot of the I was afraid you were gonna ask that. It’s the shortest month. [Laughter]
wash out all your sins and get a fresh start. Once you’ve been through it, American public will be deprived of the opportunity to fly. But I think the About 20 years ago, a doctor told me, “As much as you drink on a regular
your opportunities are narrowly constricted with respect to restructuring, carriers have to do it. They don’t have any alternative. basis, I think it’d be great for your liver if you took a month off.” So I said
because you’ve already terminated your benefit pension plans, you’ve got a How much will fares go up during the next 12 months? okay—February. I hate leap years! Despise them.
reduced lease rate on your airplanes, you’ve gotten better financial terms The latest figures I saw, through April or May 2008, was that average Related Links
from your lenders, and it’s very hard to come up with substantial savings the fares had gone up 4.8 percent already this year. And with reductions in The Safe (but Scary) Skies
next time around. capacity, I wouldn’t be surprised if average fares went up by another 5 or 6 Flying Solo
If you had a crystal ball, what would it reveal about where the -industry percent this year. I’m not talking about Southwest, by the way, just the Flying on Empty
will be a year from now? legacy carriers.
Danny Schechter: Homeowners "March" $101,800 in February 2003. Countrywide waived five-eighths of a point, or
about $625. Senate rules bar members and staff from knowingly accepting
gifts of more than $100; gifts include loans on terms not available to the
general public.
Against Foreclosure Jones acknowledges being told that he was in the V.I.P. program. But he
says his interest rate was average or slightly higher and that he's shocked to
learn of his discount. "I thought I was just getting great service," he says. "I
By webmaster@huffingtonpost.com (Business on With personal financial data in place, backed by bank statements,
didn't know there was a shaving of points."
HuffingtonPost.com) mortgage paper and pay stubs, they proposed affordable "solutions" to
mortgage servicers and banks. These call for cutting interest rates and Former Fannie Mae vice president Robert Sanborn refinanced several
Submitted at 7/22/2008 9:34:54 AM
restructuring the mortgages at fixed rate for 30 years. NACA negotiators times through the V.I.P. program. In 2004, for instance, Countrywide
NACA's 5 Day DC Event Offers Help, And A Way Forward emailed the proposals to the finance companies and then advocated for their waived three-quarters of a point, or about $2,600, on Sanborn's $345,000
WASHINGTON JULY 20: Forty-five years ago this summer I spent a day new members. refinance of his Provincetown, Massachusetts, vacation home, according to
Marching on Washington. Everyone remembers it as just four words of the Soon, emails started coming back from lenders with letters accepting some a company document.
many uttered by Dr. Martin Luther King: "I have a dream." After that march of the proposals. I spoke to some ectstatic homeowners who were leaving Sanborn, who worked on risk management and loan servicing in the Dallas
for justice (and jobs), the organizers led by Bayard Rustin returned to the after a frustrating day of waiting for new deal that would allow them to save office, left Fannie Mae in 2007 and is now a real estate broker. He said he
Statler Hilton Hotel, now the Capital Hilton, which was the event's money and their homes. learned about the V.I.P. program through Countrywide contacts, and saw
headquarters. Dr. King was there, and Malcolm X even dropped by for a Officials from some banks and agencies dropped by and marveled over nothing wrong with using it.
press conference of his own to warn that non-violence was unlikely to lead this well organized, business like and passionate first of a kind event. It "My understanding is that it was simply a centralized service for people in
to change. clearly showed the enormity of the foreclosure crisis and the anger among so the mortgage industry to accelerate the process," he says. He said that
It was August 28, l963, a day which is still memorialized in the hotel's many homeowners who feel victimized by the subprime ponzi scheme. It Countrywide gave him "the best competitive rates" and "maybe they waived
lobby. I was a civil rights worker then, and a small fry organizer of that also showed that there is a solution within reach if lenders are willing to a fee here or there." But, he said, he did not receive any "deep discounts."
historic mobilization. That night, I crashed in a hotel room rented for SNCC, compromise. NACA may take it on the road. "I would not call three-quarters of a point a deep discount," Sanborn added.
the Student Non-violent Coordinating Committee. These people--old and young, some with children, others in wheel chairs. "Loan brokers all over the place have the authority to waive discount points.
Within five years, violence would claim the lives of both Malcolm and came from as far away as Ohio, North Carolina and Florida. They were It's not unusual."
Martin, and today, Dr. King's children are, sadly, suing each other in part dignified and quiet, perhaps also frightened. Many told me they have had Sanborn said he knows Mozilo, but that Countrywide's co-founder didn't
over how best to monetize his legacy. trouble sleeping because of worries about whether they could keep their refer him to the V.I.P. program. Mozilo did personally arrange a refinancing
Today, I am back in that very same hotel, although the name Hilton is families together. for another former Fannie Mae executive: Franklin Raines, its chief
better known now for the antics of Baron Hilton's granddaughter Paris. Over The event did rate some press attention, but, as is often the case, drug executive from 1999 to 2004.
this past weekend, the hotel, just a few blocks from the White House, was related murders they night before were, predictably, of more interest to most On June 9, 2003, the same day Raines applied for a nearly $1 million loan,
once again playing host to a human rights battle, this time the fight against local TV outlets. The CBS Evening News and Fox News showed up. a Countrywide receptionist took a message from Raines' assistant: "Per
foreclosures. (Afterwards, the Fox cameraman told me he was coming back with his own Angelo, Frank needs to refi." A Countrywide manager then instructed
America's largest and most militant homeownership organization, NACA, mortgage documents.) Feinberg by email to take one discount point, or nearly $10,000, off the loan
The Neighborhood Assistance Corporation hired out the grand hotel for five A Washington Post columnist had praised the event the day before it and not to charge "junk" fees.
days, and brought 460 staffers from 38 offices to Washington for a five day happened, writing, "The Neighborhood Assistance Corporation of America Former Fannie Mae chief executive James Johnson, a close friend of
event to demonstrate that their approach to stopping foreclosures is superior is doing something that should have been done a long time ago. Mozilo, also was given special treatment. As has been previously reported,
to everything that is being done elsewhere or proposed in Congress. They Homeowners won't have to wait weeks for a callback from their loan Johnson received more than $7 million in V.I.P. loans.
reference "the dream" too, 45 years ago activists wanted to claim it. Today servicers. They won't have to fret and fuss -- and in some cases cuss -- to get Related Links
they fight to save it. a mortgage servicing company to listen to their pleas to save their homes Angelo's Many 'Friends'
NACA believes that making mortgages affordable is the only way to from foreclosure." The Myth of the Walk Aways
stabilize at-risk homeowners. They call on banks to restructure mortgages, But when the event unfolded, exceeding organizer's expectations, the Post The Fed Turns Up the Tap
lower interest rates and replace adjustable mortgages and ARMS with low did not bother to send a reporter. The newspaper is right next door to the
fixed rates for the long term.
To make its point, and serve the community, NACA publicized an offer of
free counseling and advice for homeowners that included creating modified
hotel. Only z few of the media outlets contacted bothered to show up.
Early next week, NACA will encourage its homeowners to descend on
Congress to "encourage" their Senators and Representatives to press bankers
10 Ways To Change The
and restructured loan proposals and aggressively persuading lenders to
accept them.
to restructure constituent's loans. While congress debates bailouts, NACA
saves homes.
World
A solicitation was made in radio ads and through direct mail. People with Early next week, NACA will encourage its homeowners to descend on (The Huffington Post | Full News Feed)
mortgage problems were advised to make appointments on the NACA.com Congress to "encourage" their Senators and They may be more successful
Submitted at 7/22/2008 9:48:01 AM
website and bring their mortgage documents with them. The event was a big with bankers who know that getting some payment is better than none, than
and audacious gamble by NACA's feisty CEO Bruce Marks. with posturing members of Congress who seem paralyzed when it comes to Like ripples circling outward in a pond, individual acts of kindness, taken
Something amazing happened. Some homeowners started arriving at 6:30 helping people in need. together, can have world-changing effects. We asked Beliefnet users to
AM. Soon lines stretched around the block. It was a march of the We Don't Last week, Bill Moyers featured journalist William Greider who describe the most profound act of kindness they ever experienced, witnessed
Want To Be Homeless, "wearing their troubles on their faces," as one discussed, as Graig Gingold reports, "the abject failure of the politicians in --or did for another person. We've gathered some of the most moving ones
NACA staffer later observed. A million families face foreclosure this year DC to do what was called for to protect the public from the predatory to inspire us all to do a little something more.
and many are trying to do something before their lives go on the auction lenders." Helping a Homeless Person
block. The statistics are hard to wrap your head around; a parade of real He cites as evidence a headline from the Washington Post: "Figures in The one act of kindness that always touches my heart (whether I do it or I
people can't be ignored. Both Campaigns Have Deep Ties to Mortgage Giants" see it) is when someone helps out the homeless. I'm not talking about giving
By day's end, thousands of homeowners had trekked through the NACA The battle lines are being joined, NACA, a modern day David is taking on money to them either. I'm talking about picking them up and taking them to
process which included an orientation, the scanning of their documents into the mortgage Goliath---and, so far, making progress Hopefully the bloggers, a shelter, giving them food instead of money on the train...or even talking to
the organization's proprietary mortgage software and then one on one gathered in their own convention in Austin Texas, and other activists, will someone homeless.
counseling in a ballroom which had been transformed into a vast arena of take notice and realize there is more to politics than electoral contests. What most people don't understand about the homeless is that they have
small tables, each with a HUD certified counselor and a computer. The News Dissector Danny Schechter made the film In Debt We Trust and has their pride. A lot of them don't want help. But all of them want to be heard.
counselors help the homeowners assess the affordability of their mortgages just finished a new book investigating the crisis, Plunder to be published by They want to feel like a human being and sometimes just talking to a
and the prospects of their losing their homes. They then draft sustainable Cosimo. Comments to dissector@mediachannel.org homeless person makes a world of difference. I have been witness to a man
budgets and a plan. that would talk to a homeless man for a year...just small talk...but that was
enough for the homeless person to be inspired to get up and get himself
together.
8
Déjà Vu Skies particularly preparatory or enlightening. And the longer oil prices remain in
triple digits, the less the lessons of the 1990 to 1995 period seem revelatory.
But I can offer several watch-your-back tips for the next several months on
(Portfolio.com: Business Travel) highly regarded Midwest Airlines. (Kimberly-Clark has moved to Dallas; the road.
Submitted at 6/23/2008 9:00:00 PM
Midwest is now based in Milwaukee.) Companies all over the country are Confirm Your Flights
griping about lousy service in markets where their travelers need to go, so If you've booked travel for any time after Labor Day, make sure your
T hirty years of plopping myself down in seat 2B has made me older, there's always a chance one of them will step up. And watch the U.S. skies flights are still on the schedule. Airlines have dropped routes without notice
balder, and fatter, but I have gained a lot of perspective too. So take it from for the ultimate vanity airline: Kingfisher, named after the well-known all summer, but the big tranche of cancellations begins on September 2.
this weary, wizened road warrior: Despite all the announced service Indian lager. Vijay Mallya, the bombastic boss of India's United Breweries, Overnight, most carriers will shrink their schedules 5 to 15 percent . Even if
cutbacks, commercial air travel is merely changing. The sky isn't falling and plans to bring Kingfisher's lavish in-flight service and crimson-colored your airline will still fly on your route, it may have cut frequencies, so check
"the system" itself isn't collapsing. aircraft to the San Francisco-Bangalore route later this year. that it has "protected" you on another flight and remembered to match up
This period of oil-fired chaos actually looks a lot like the travel landscape The Return of Charter Airlines your onward connections.
after Iraq invaded Kuwait in 1990. Then as now, airlines weren't ready for Charter airlines have largely disappeared in the United States in the 30 Avoid Smaller Airports
the oil shock and they panicked, shedding routes, grounding aircraft, and years since deregulation, but they continue to be a potent force in many The airlines are weeding out service to smaller airports, partially because
slashing in-flight service. Then as now, business-travel demand pancaked, other developed nations. If oil prices stay in the triple digits, charters will they bring the least traffic into their hubs and also because the routes are
companies kept their people chained to their desks, and travel and make a comeback here too. That's because charter flights are perfect flown with inefficient regional jets. If possible, book flights from the closest
entertainment expenditures plummeted. vehicles for vacation fliers. They run only when they are needed and are hub instead.
I don't know exactly what's going to happen next. But past is prologue in usually sold as part of a package that includes lodging and car rentals. Expect Less Help
the air-travel world, and I'm willing to make a few educated guesses about Spared of the need to advertise and market heavily and fly on profitless days As they scramble to cut costs, airlines are thinning their already depleted
what we'll soon see. when traffic is light, charter operators can make money on routes where ranks of front-line airport employees. That'll mean longer waits to check in,
Subsidized Air Travel traditional scheduled carriers struggle. check bags, and load passengers and luggage onto planes. Carriers are also
The nation's top travel destinations, Las Vegas and Orlando, depend on a Rallying Regionals chopping mechanic jobs, so there will be more delays and cancellations for
high volume of relatively low-priced flights to keep the tourists and The bigger-is-better mentality of the nation's post-deregulation legacy mechanical reasons. And wherever they had staffed flights above the
conventioneers coming. But both cities take a hit whenever the airlines cut carriers flies in the face of economic realities: There are very few economics federally mandated minimums, they are reducing the number of flight
back. This time around, US Airways is slicing its Vegas hub in half, and of scale in the airline business. The legacy airlines have grown in the last 30 attendants. That means even less in-flight service.
Delta Air Lines is dropping service to Orlando from more than a dozen years by absorbing or merging with smaller, regional competitors. They Have a Plan B—and a Plan C
cities. often promptly begin to gush cash on the same routes where the regionals Although wags now openly speculate on the survival odds of one carrier or
The solution? Casino resorts and tourist attractions may subsidize airlines were neatly profitable. another—Midwest, Frontier (already operating in Chapter 11), US Airways,
to keep flying passengers into town. Or they'll help fund startups whose sole So logic—the words logic and airlines rarely appear in the same Sun Country and Spirit seem to be popular picks in death pools—I wouldn't
mission is to fly into Las Vegas or Orlando. In the late 1990s, for instance, sentence—dictates that city-specific and regional airlines make a comeback. assume any carrier will fold. Or survive. Know your options for every flight
several Las Vegas casinos helped launch National Airlines. It flew for a few As the legacy carriers contract, they'll vacate markets that could be you book. And carry your Plan B and Plan C with you in case your carrier
years, until the other carriers beefed up their Sin City service. And Disney profitable for smaller, more focused startup airlines. After all, old-timers still folds while you're on the way to the airport. Seriously.
has frequently toyed with the idea of launching its own airline or going into pine for Air Atlanta and New York Air, airlines that reflected the needs and Drain Your Mileage Programs
a branded partnership with an existing carrier. Don't be shocked if you see sensibilities of their hometowns. Californians still carry the torch for the Finally, stop "banking" frequent-flier miles. If you've got enough miles to
Air Disney shuttling fliers into Orlando in the years to come. state's beloved AirCal and Pacific Southwest, both of which disappeared in claim an award, use them now. The value of miles is depreciating even
New Airlines With Old Names mergers. And everyone misses Piedmont Airlines, a stylish midsize carrier faster thanks to the route cutbacks and new fees imposed when you redeem
The established airlines are shedding planes by the dozen, and some of the that flew profitably until it was gobbled up by the company now known as an award. Besides, if your airline collapses, there's no guarantee that another
aircraft may be serviceable for fledgling carriers with lower costs. Surprising US Airways. carrier will step in and honor unused miles.
as it may seem, startup funding may be available too. "There's always a One final thought: Some business travelers, especially those whose The Fine Print…
hotshot with a business plan and an investment banker who thinks he's frequent flying is on relatively short routes, will never return to the sky. Midwest Airlines, the Milwaukee-based boutique carrier, is the latest to
smarter than the room," explains one investor I know who's made some They'll outfit their cars with some of the comforts of home and office, grit slash its operations. It announced on Sunday that it would contract its overall
money funding airline startups over the years. their teeth at the price of gasoline, and drive wherever they need to go. It'll capacity by upward of 40 percent. By September, it will have grounded
One quick way to get attention for a new airline with no track record: Use take longer, of course, but they'll travel on their own schedule and will feel about a third of its aircraft and cut a dozen cities off its route map.
a familiar name. Over the years, there have been three airlines named virtuous for having abandoned the indignities of airlines, airports, and Related Links
Braniff, three named National, and two called Midway. I've lost track of the security-checkpoint shakedowns. Why Airline Mergers Don't Fly
number of times the Pan Am and Eastern names have been revived. Even The Fine Print… Flying on Empty
blip-on-the-radar airlines sometimes have valuable brand names. Silverjet, J.D. Power has released its 2008 airline ratings. Not surprisingly, JetBlue Deals Taxi for Takeoff
which folded in May after just 16 months in the air, is attracting potential Airways fared best. Tied for worst: Northwest Airlines and United Airlines.
rescuers. Related Links
Vanity Flights Join the ClubBut Which Club?
Decades ago, Kimberly-Clark executives were infuriated by the lack of The Skies Open Overseas
flights to its hometown of Appleton, Wisconsin. It eventually launched its Why US Airline Service is So Bad
own air service, derisively called Air Kleenex, but it morphed into the
Karls Kitchen A conviction, which is probable, will send Khodorkovsky and his partner
away to prison for another 10 to 15 years, if not more. Many I spoke to are
betting that he won’t ever make it out, because they expect him to be sent to
a more remote work camp. Amsterdam’s team is hoping a favorable ruling
(Portfolio.com: Executives) be aware of them—a "don't ask, don't ask policy," you might call it. Readers
may again be tempted to scoff at our decision, but when you are running a from the European Court could place unbearable pressure on Putin’s
Submitted at 7/17/2008 9:00:00 PM
ruthlessly efficient, just-in-time supply chain and accounting for it all with a handpicked successor, President Dmitri Medvedev, thus forcing him to
T itans of industry may deal in billions of dollars, thousands of employees, sloppy mental ledger, you really can't afford to get bogged down in legalese. rethink things. In other words, Khodorkovsky’s saga is likely to continue for
and dozens of class-action lawsuits, but that doesn't mean their issues are The executives at Exxon who allowed a relapsed alcoholic to pilot a 200,000 some time.
that different from those of the common man. While my wife and I were -ton oil tanker through the Prince William Sound in 1989 probably know This is especially true given the way things are going for Russia. The
doing a gut renovation of my loft apartment in downtown Manhattan, I took what we're talking about. Kremlin remains strong, with much public support. Economic growth is up
note of several familiar business issues we encountered and kept track of our However, since our loft is situated in a cooperative apartment building and almost 8 percent, and there is a broadening middle class that is content with
own attempts to wrestle with some of the same problems that continue to our fellow shareholders had deeply held beliefs (stated in building by-laws) the transition away from the dreary bandit days. The country is now the
vex America's C.E.O.'s—namely: procurement, accounting, dealing with about what should be allowed in their building, we were very quickly forced world’s largest exporter of natural gas and second-largest oil exporter after
regulators, and hiring the right people. into compliance with a host of regulations regarding such things as electrical Saudi Arabia. Russia is on a roll. Even with inflation creeping up, as long as
1. Supply-Chain Management load, Jacuzzi power, interior soundproofing, and grout-density the petrodollars keep pouring in, the Kremlin will continue to have wealth to
We opted to go with an ultraefficient, just-in-time delivery system for our specifications. The resulting delays have been both costly and catalyzing of spread around and few, in the short term, are likely to wonder about the
fixtures, appliances, and kitchen-countertop stone, recalling that Japanese certain process inefficiencies. Who knows? Had we been more compliance- fairness of Khodor-kovsky’s being locked away in Siberia.
carmakers ran Detroit off the road with this approach in the '80s and '90s. minded, perhaps we would have hot water in our unit by now. On one of the last occasions that I meet with Amsterdam, I mention all of
But we encountered unforeseen implementation issues, as it turned out that 4. Management this and ask if he ever thinks of giving up. “I don’t see it as an option,” he
nothing was delivered on time—ever. On this crucial issue, my wife and I elected to manage on a consensus says. He gave the oligarch his word, and he’s invested unbelievable amounts
In particular, our Italian bathtub maker did not seem to understand the basis, allowing important decisions to be delayed or forgotten about and of time helping his Russian colleagues, who will not be able to reclaim their
brilliance of our just-in-time plan, or even wish to communicate with us at then hastily resolved by my wife at the job site at the last minute. This lives until the matter is resolved. “This case is more than just a lawsuit,” he
all once we placed our order and paid our deposit. After waiting a month, we system consistently resulted in late, ill-informed, and badly thought-through goes on. “If Yukos is allowed to fade into history without justice being done,
ended up buying a completely different bathtub from a different supplier, orders that tended to backfire, bringing on later, even worse choices (the it will significantly retard Russia’s ability to become a rule-of-law state.”
which also has not yet arrived. Phil Knight faced a similar supply-chain consensus approach seems to have worked much better for Google's Eric He pauses, then adds, “Fact of the matter is, Khodorkovsky was the
mishap in 2001 based on a flawed new "planning system," forcing Nike to Schmidt, Sergey Brin, and Larry Page). beginning—and the most important piece of this thieving virus that has
take a $100 million revenue hit that year. The full budget impact of our own More specifically, there was a complete breakdown in horizontal, vertical, taken over Russia. And the only way to stop the -virus is to go to the root,
planning system has yet to be calculated. lateral, peripheral, and even collateral communication between all parties on and Yukos is the root.” In this way, the story is bigger than just one man and
2. Accounting the management team, leaving the downstream managers like the architect, one oil company. “It is not only about Yukos and Mikhail Khodorkovsky,”
We elected to do the accounting for our project with an unconventional the contractor, and various subcontractors to make decisions on their own. Amsterdam says. “It’s now about saving Russia.”
"zero-entry bookkeeping" system (no annoying spreadsheets). The more These field-level orders often resulted in costly order changes that our zero- Related Links
quantitatively inclined among you might scoff at our simplistic method, but entry system did not account for and that the management team discovered Putin's Power Grab
what it lacks in transparency is more than made up for in ease of when we found out a creditor who hadn't been paid on time was threatening Putin Reacts to 'Time' POY Pick
implementation. to take out a lien on our property. Boris Yeltsin, Capitalist
However, flaws in the system became apparent when checks to suppliers 5. Staffing
started bouncing, indicating that the zero-entry method had failed to alert us Our human-resources strategy was to approach the best in their fields, and
to the fact that our capital reserve had reached zero. The resulting run-up in when they turned out to be prohibitively expensive, hire anyone willing to
credit-card debt has created some valuation complications, such as, how do do the job at our price point. The resulting head-count issues caused Daily Show Asks Elderly Jewish Voters About
you price a project when the cost of capital has reached 24.5 percent a considerable delay in the project. Middle management itself was often
month? unavailable and seemed completely uninterested in manpower issues—that
Obama (VIDEO)
While few of America's C.E.O.'s have been bold enough to implement the is, when we were actually able to reach them on the phone. Staffing (The Huffington Post | Full News Feed)
zero-entry method, quite a few, notably Enron's Jeff Skilling and C.U.C.'s continues to be an area for improvement, and we intend to bring this up with
Submitted at 7/22/2008 9:48:04 AM
Walter Forbes, have tried the related fake-entry bookkeeping system, with our contractor when and if we ever see him again.
results similar to our own. Related Links Daily Show correspondent Wyatt Cenac travels to South Florida to find out
3. Regulatory Issues Detroit Shoots Itself in the Foot on Fuel Efficiency if Barack Obama can win the elderly Jewish vote.
My wife and I felt that the various regulatory issues regarding our project Detroit: Automakers Back to Business. But What Business? [WATCH]
would best be dealt with by pretending they did not exist or claiming to not Showing New Colors
Facebook Creeps Me Out Live continues its 33-year legacy of tossing a whoopee cushion beneath
anyone--from pol to pundit--who dares to sit in the political hot-seat.
While it's tempting to dismiss the comic relief as an inconsequential
(Portfolio.com: Careers) colleague’s house,’ someone you work with might ask, ‘Why am I not at sideshow targeted at casual viewers looking for an easy laugh, new data
Submitted at 7/16/2008 3:00:00 AM
that barbecue?’’’ reveal that political satire has become increasingly relevant to the 2008 vote,
The ease with which Facebook can be used to broadcast your whereabouts and that its audience is a pretty savvy group.
Bill Gates doesn’t get a lot of credit these days for being a visionary. But adds a particularly disturbing dimension for executives who would surround A year-long study by the Project for Excellence in Journalism reports that
when it comes to his relationship with Facebook, he may still be a step themselves with security in real life but are lulled into complacency by 16% of Americans regularly watch Comedy Central's late-night follies, and
ahead of the rest of us. The Sun, a British tabloid, reported this year that Facebook’s tidy veneer. Last year, the British military sent a directive to its that The Daily Show in particular "not only assumes, but even requires"
Gates had quit his half-hour-a-day Facebook habit, partly because he was army units to avoid revealing their service connections online—“Be viewers to be hip to the headlines.
getting more than 8,000 “friend” requests daily but also because he was particularly careful if you are on Facebook, MySpace, or Friends "We concluded that the show is much funnier if you know the news,"
finding “weird fan sites about him.”(View a slideshow of several "weird fan Reunited”—fearing that, yes, Al Qaeda could use them to track prey. Your project director Tom Rosenstiel told me. "They're playing to the
sites.") A Microsoft representative confirms that the boss has gone cold business competitors might not be terrorists per se, but Facebook can be cognoscenti, and the jokes are designed to make you think more about the
turkey but wouldn’t disclose whether Gates knew of a Facebook group useful for anyone trying to poach your M.V.P.’s. stories."
called “Would you have sex with Bill Gates for half of his money?” Even social-networking evangelists are legitimately nervous about To be sure, satire is as old as politics itself, and today's voters are expected
Actually, it’s a wonder that Gates was on Facebook in the first place Facebook, given its fiasco last fall with Beacon, an advertising engine that to toggle easily between reading a sober op-ed about a campaign and
(Microsoft’s $240 million investment in it notwithstanding). Bill Gates automatically announced users’ activities on other sites—revealing their watching a faux-news analyst squirt seltzer down the candidates' pants. Yet
obviously doesn’t need to schmooze on Facebook. And neither do you, purchases, for example—without the users’ necessarily realizing that their the new study suggests a growing conscientiousness among younger
despite the pressure you’ve doubtless felt to join it ( because, y’know, every click was being chronicled. Facebook apologized, but that sort of Americans, a demographic too often dismissed as uninformed and apathetic.
everyone is on Facebook). Perhaps you’re like Ben Rosen, who co-founded unwitting dissemination of potentially sensitive information has And a lot of these voters, notes Rosensteil, are angry about the news media.
venture-capital fund Sevin Rosen, which has bankrolled such companies as strengthened the market for Connect-Beam, a consultancy that sets up secure "Many young people are dissatisfied with the way news is delivered," he
Electronic Arts and Compaq (which he once led as C.E.O.). Rosen is hardly social networks for the corporate intranets of Fortune 500 companies. says, "so journalists are often as much a target of the satire as the stories
averse to sharing personal information online; he says his blog, “-Companies like Honeywell,” says Puneet Gupta, ConnectBeam’s C.E.O., themselves. When the youth see flaws in the traditional media, they tune in
BenRosen.com, has become a small social network of sorts. But he has yet “could not take a chance to put their information on someone else’s to The Daily Show. One complements the other."
to use his Facebook account. “I’m trying to figure out the utility for me,” he cloud”—meaning on the servers of a social-networking site the company And who can blame viewers for wanting a little cavorting with their
says. doesn’t control. reporting? After all, what sounds more fun: combing through a dense and
Or perhaps, like Gates, you just find Facebook a little…creepy. But Facebook’s ick factor in the executive suite might have as much to do distressing story about, say, Fox News' efforts to foment distrust of Barack
Businesspeople often claim to use Facebook for vague “market research” with its shiny, happy world of “friendship” as with security. “There’s almost Obama, or watching The Daily Show's "Baracknophobia" segment, a biting
purposes or to satisfy idle curiosity. But the social norms of social an inverse relationship between seriousness and how much you participate rehash of the bash-fest, pitch-perfectly subtitled "An Irrational Fear of
networking are still in flux, making privacy a real issue, says internet- in social networking,” says -ReputationDefender’s Fertik, laughing. That Hope?"
marketing writer David Weinberger. “Younger people violate older people’s basically nails it: Facebook is simply unserious—particularly given how it Satire on the Internet has also played a significant role in attracting
idea of proper behavior when it comes to privacy,” he says. prompts hard-driving business executives to regress into adolescent younger voters to the electoral process. Thanks to the exploding wave of
“It’s kind of eerie how much information is available about you on a social vernacular. “Poking” people, requesting “friends,” writing on someone’s clever mash-ups and parodies on sites like YouTube and The Onion News
network,” says Michael Fertik, C.E.O. of online-privacy service “wall”: It’s cute when you’re in high school or college. But in a corporate Network, web-hoppers have grown accustomed to campaign news laced
-Reputation-Defender, “and how many conclusions, tentative or otherwise, environment, it sounds disingenuous and downright silly. with joy-buzzer high jinks. In fact, embroidering headlines with punch lines
can be made so handily, fairly or unfairly, based on that information.” Fertik Ultimately, Facebook candy-coats the true nature of business relationships. may be driving potential voters to pick up their morning papers, if only to
estimates that all 55 of his employees use Facebook, and although he And it will rot your teeth.Related Links watch Stewart and company tear it to shreds that night.
doesn’t, he’s unsettled by the all-consuming, constant-update M.O. it Facebook Page? Or Exhibit A in Court? Poorly executed satire, however, is another story. Last week's New Yorker
encourages. “I’ve seen a lot of quiet, passive-aggressive resentments and MySpace and Friends Need to Make Money. And Fast. cover depicting Barack and Michelle Obama as terrorists was intended as
rumors that come from people just knowing that much about your business,” Meebo and Facebook Chat wry commentary, but landed with a thud as racist and unfunny. Ditto John
he says. “If you’re updating people, like, ‘I’m at a barbecue at my McCain's joke about "killing Iranians" with cigarettes, which led (real)
satirist Andy Borowitz to whip off a column titled, "McCain Issues Top Ten
Aspen City Guide Funniest Ways to Kill Iranians." Message to McCain: Leave the gags to the
pros.
Still, as we move toward the conventions, I hope the laughs keep coming,
as the nation's comedy contingent continues to enlighten, even as it
(Portfolio.com: Business Travel) owner Michael Goldberg and former Secretary of State Madeleine Albright.
Find a Meeting of the Minds: The place to find festival speakers is entertains.
Submitted at 6/25/2008 9:00:00 PM
(appropriately) at Plato's bar and restaurant, right on the Institute campus. Then again, we're talking fish in a barrel here. As Will Rogers once noted,
I t's no longer Aspen's best-kept secret. Visitors have discovered what Not only does it have the best views of the Roaring Fork Valley, but you're "There's no trick to being a humorist when you have the whole government
locals have always known—though the town's average temperature is 75 bound to run into Mort Zuckerman or Institute head Walter Isaacson working for you."
degrees, summertime is really hot. entertaining anyone from Colin Powell (a regular) to Katie Couric to Justice ***
More than 50 years of cultural events, from the nine-week Aspen Music Stephen Breyer. This essay ran in USA Today on July 22, 2008.
Festival to Dance Aspen, have encouraged C.E.O.'s such as Michael Eisner Party: The Crown family, which owns the Aspen Skiing Company among Bruce Kluger is the co-author, with David Slavin, of the new satricial
and Les Wexner to build homes here. But perhaps no warm-weather many other things, throws an annual Fourth of July party that is absolutely biography, Young Dick Cheney: Great American.
happening is as much of a draw as the 4-year-old Aspen Ideas Festival, an the place to be. At the top of Aspen Mountain, you'll find former United
offshoot of the Aspen Institute, which has been a gathering place for world
leaders since 1949. This year the weeklong meeting of the minds takes place
from June 30 to July 6. More than 250 speakers are expected, including
Airlines C.E.O. Gerald Greenwald and journalist and Harvard professor
David Gergen mixing with local waiters and a wide variety of socialite
types. If you can't snag an invite, try Belly Up (also owned by Michael
Let's Not Make a Deal
Supreme Court justices, actors, generals, scientists, and leading journalists. Goldberg), a nightclub that during the Ideas Festival hosts seminars instead (Portfolio.com: Executives)
Tickets sell out a year in advance. But the size of the town (one square of rock bands. On a given night it might be Arlen Specter, Andrea Mitchell, Submitted at 7/16/2008 3:00:00 AM
mile) means it's easy to run into speakers in the grocery store, a local shop, or Thomas Friedman.
or a favorite restaurant. Here's where to: Go Local: Aspen's Fourth of July parade is quirky, funny, and sometimes Biopic
Park the Plane: Aspen's Sardy Field is small, but it rates as one of the out of control. Consider the year there was a golden retriever march and After Brown’s death in 2006, Imagine Entertainment (which produced A
busiest airfields in the state. The "Aspen Air Force"—corporations such as someone threw a bucket of balls into the fray. Each year, Leonard Lauder, Beautiful Mind) hoped to make a biopic directed by Spike Lee. Drafts of the
General Mills, PepsiAmericas, Whirlpool, Johnson & Johnson, and Hilton president of Estée Lauder, and his family show up dressed in red, white, and script were circulated, but the project is on hold until the family settles its
Hotels—all use the private-aviation section of the airport, along with Bill blue. For outdoor recreation, hop a bike. The year Lance Armstrong came to conflicts.
Clinton, Rupert Murdoch, and many more. Commercial planes also fly into the festival, he led a group of attendees on a ride up Independence Pass. Museum
Aspen, but direct flights from cities other than Denver are few. Former Harvard president Larry Summers likes to sit on the lawn outside the Graceland, James Brown style? The singer’s children had considered
Rest Your Head: Ideas Festival speakers generally stay at the Aspen music tent for a Sunday afternoon concert during the Aspen Music Festival. turning his 62-acre estate in Beech Island, South -Carolina, into a museum.
Meadows Resort, a Herbert Bayer-designed, Bauhaus-style hotel located on Buy Cashmere and Cowboy Boots: Prada, Dior, Gucci—they all have So far, the property, assessed at less than $1 million, sits unoccupied and has
the Institute campus. If you can't get one of its 98 suites, try the Little Nell, Aspen outposts. Cashmere and frocks are found at the tiny boutiques of leaking pipes.
Aspen's only five-star hotel; it has regular shuttles to the Institute, less than a Nuages and Distractions, patronized by celebs such as Goldie Hawn. Slot Machines
mile away. The St. Regis is another hotel at which to see and be seen, Everyone shows up at sports store Performance Ski, even in summer, when This summer, casinogoers can play the Godfather of Soul video slot
particularly for those who can pay. If you can't, try the 35-room Annabelle owner Lee Keating brings out sexy bikinis and surf lines. Queen Noor machine. The deal with Global Gaming Group could bring in about
Inn (formerly the Christmas Inn) right on Main Street, completely recently picked up a pair of cowboy boots at western shop Kemo Sabe. For $500,000 a year for the estate.
remodeled in 2005. the real bling, join Paula Zahn in picking up a pearl necklace by local Reality TV
Dine Alfresco: Dining outside in summer is a good way to increase your jeweler Susan Walker at Cindy Griem Fine Jewels. Think American Idol with soul music. In -January, investors proposed
visibility. Forget about privacy on favorite patios such as the one at Cache Related Links projects worth six figures or more, including a reality-TV show, Who Will
Cache, a hugely popular French bistro. Just next door, Campo de Fiori draws Government-Sponsored Trust Funds Be the Next Godfather of Soul? But the trustees of the estate never
a beautiful crowd who pick at fish and authentic pastas. Or try Bill Clinton's Is No News Really Good News? responded to the pitch.
favorite sushi spot, Matsuhisa, where he's often found holding court with Deficit, Schmeficit Golf Course
Terry Cox, an Atlanta businessman, offered to buy the singer’s property—
Icahn On Yahoo's Board Makes Microsoft Deal More Likely (VIDEO) intellectual and physical—for up to $100 million. His plans with Brown’s
grandson Forlando included ideas for a satellite-radio show, a restaurant,
By webmaster@huffingtonpost.com (Business on Icahn with three seats on the Yahoo board of directors, Citi analyst Mark and a golf course.
HuffingtonPost.com) Mahaney thinks that Microsoft may have a better chance at completing a Related Links
deal to buy part of -- or all of -- Yahoo. Summertime Slump
Submitted at 7/22/2008 5:39:42 AM
WATCH: Breaking News: Hillary Hearts 'American Idol'
Now that Yahoo has given in and supplied "shareholder activist" Carl Jordin Sparks of 'American Idol' Fame to Sing Anthem at Super Bowl
11
The Mansion Family Bank Reduces Dividend — Go Back 4 Squares and Pay $20 (Parker Bros)
How desparate are major banking institutions to preserve capital? Let’s put
it this way: 19 financial-services firms in the S&P 500 have reduced their
(Portfolio.com: Executives) people are reluctant to drop their prices by more than 10 percent to find a dividends in 2008, and the total dollar value of those dividend reductions
Submitted at 7/16/2008 3:00:00 AM
buyer. So the market is frozen. exceeds the additional dividends from the 165 companies that have boosted
What about real estate as an investment? Is this a good time to hunt for dividends in 2008.
W hen the housing market was booming, nobody benefited more than Bob bargains?
Toll, C.E.O. of Toll Brothers and creator of the McMansion. Sales of Toll Wachovia Corp. and Regions Financial Corp. became the latest in the
Real estate has been a pretty great investment over the past 200 years. If financial-services sector to slash their dividends in an effort to horde as
Brothers’ trademark homes topped $6 billion at the peak of the market, you look at things from farther away than 10 feet, buying a home has created
making the company the largest luxury-home builder in the country. Now, much cash as possible. Shares of both firms are down sharply on the session,
most of the wealth for families in the U.S. But this is like advising people on with Wachovia losing 4.9% and Regions off by 14%.
with the homebuilding industry suffering, Toll acknowledges that we’re in whether they should jump into the stock market. When the market is down,
uncharted territory. Here, he shares strategies for navigating it. All told, the 19 companies that have cut dividends in 2008 in this sector
people are reluctant to do it. Over a longer period of time, the market can have lopped off $14.4 billion in dividend income from the S&P 500,
You’ve been quoted as saying that the housing business is in a depression. usually be counted on to go back up 10 percent. But people get scared. And
Do you still think that? according to Howard Silverblatt, index analyst at Standard & Poor’s. The
they’re scared right now. 165 companies that have boosted dividends are adding in $13.4 billion. “
Yes, things are real tough. It’s tough to sell. It’s easy to buy, but nobody Which real estate markets will turn around first?
wants to. The lack of confidence in the market is greater than it was in 1981, There’s no precedent for this,” says Mr. Silverblatt.
Everybody thinks Phoenix is down-and-out and will be for a long time to Overall, there have been 23 dividend cuts in 2008, which includes cuts
greater than it was in 1990. And 1974 was perhaps as bad, but it was for a come. I don’t think so. Florida is also counted out. But that will also turn
shorter period of time. made by Altria Group in its reorganization. By contrast, just 12 companies
around faster than people expect. cut dividends since 2002, and a number of those were financial-services
How will we know when a turnaround is coming? And the laggards?
Every week, we track new-home sales in the 300-plus communities we sell issues who reduced their payout at the end of 2007, when the credit crunch
Las Vegas. It’s been over-the-top. first erupted.
from. We have been pretty much sticking with the same number in traffic What about Barack Obama impresses you?
and deposits. If we continue with that, we might be willing to say we’ve “ This has been the worst quarter of the last 18 years,” says Mr. Silverblatt,
We need some excitement to get things moving again. Obama is an who also notes that small-cap and mid-cap stocks are expected to show more
reached the bottom now. The demand is there. When we do everything we exciting candidate. If he can excite people enough that they would again
can—run a special, work the phones—we can sometimes make it happen. reductions in dividends. “A lot of issues have been a little late on declaring
view the cup as half full as opposed to half empty, then you would have their dividend, which is not a positive sign.”
But that’s not terribly meaningful. If you stay at the bottom, it doesn’t feel some restoration of confidence in the homebuilding industry.
good. It’s hard to make a guy feel good if he’s stuck in the mud up to his Regions dropped its quarterly dividend to 10 cents a share from 38 cents a
Stocks, real estate, gas prices—got a question for Condé Nast Portfolio’s share, while Wachovia lowered its rate to five cents from 37.5 cents. Mr.
neck, even though it’s not getting any worse. overqualified advisers? Email experts@portfolio.com.
Would you buy a house right now if you were in the market? Silverblatt notes that Bank of America Inc. has made a habit of late of
Related Links declaring its annual dividend on the fourth Wednesday in July (a few days
Actually, new-home prices are moving up. If you’re waiting for another 10 After the Bust
percent drop in new-home prices, you may have missed your chance. after second-quarter earnings are released), so tomorrow might be a day to
Housing Grousing watch for that news. The bank has increased its dividend 30 years in a row,
The problem is that people are having a hard time selling their old homes Housing Head Fake
in order to move into other ones. It isn’t that there are no buyers. It’s that and is the second-largest dividend payer behind General Electric Co.
Secondary Sources: Test Taking, Pay and Microsoft reported revenue of $15.8 billion, an 18% increase from one
year ago, and net income of $4.3 billion, up 42% from a year-ago quarter
that included one-time charges. The company narrowly missed analysts’
income projections and issued lower-than-expected earnings guidance,
GSEs sending share prices down 6% in after-hours trading.
Dissecting the numbers, Microsoft was helped by strong demand for PCs
overseas. Revenue for the division responsible for the Windows operating
(WSJ.com: Real Time Economics) exams.”
Sideways Pay: Bloomberg’s Vivien Lou Chen looks at income growth. system grew 15% from the year-ago quarter, a nice rebound from last
Submitted at 7/21/2008 11:18:00 AM
“The current U.S. economic expansion is the first in 60 years that may end quarter, when slow operating-system sales triggered questions about the
A roundup of economic news from around the Web. before many Americans have recovered from the last slowdown. Annual success of Vista, the most recent version of Windows. Given all the bashing
Test Taking, Wealth and Gender: On VoxEU, Evren Örs, Frédéric family incomes adjusted for inflation have grown just 0.8% since the end of Vista gets, it’s nice to see that Microsoft increased the amount it spent on
Palomino and Eloïc Peyrache look at the gender gap among high-income 2001. … ‘The world has seen, over the past 20 years, an increase in the sales and marketing for the operating system by 22% from last year.
earners, and use entrance exam data to suggest that part of the explanation supply of labor,’ said Robert Solow, a winner of the Nobel Prize in One area that stood out from Microsoft’s earnings report is the online
may lie in the way people react to competitive pressure. Their study looked economics who’s now at the Massachusetts Institute of Technology. ‘When services business, which is a financial black hole. The group responsible for
at about 5,750 students who took entrance exams over three years for you have a big increase like that, the wages of the person in the middle are online advertising and other Internet-based services boosted its revenue 24%
admission to the HEC School of Management in Paris, a top business school likely to be held down.’ ” to $838 million from the year-ago quarter, but still managed to lose $488
and a ticket to a high-paying job. On average, men perform slightly better Enron Analogy: James Surowiecki looks at the status of Fannie Mae and million, more than twice as much as last year.
than women in both the written and oral exams despite evidence the female Freddie Mac in the New Yorker. “The G.S.E.s are curious, because there’s Which takes us to Google. The search giant’s income, while up 35% from
candidates were stronger, based on earlier tests and classwork. Also, male no obvious reason for them to exist in the form they do: instead of creating the year-ago quarter was significantly lower than analysts expected – this,
performance had greater variance (more at high and low end), while female private companies to do all these jobs, the government could just do them despite revenue of $5.37 billion, up 39% from last year. The most alarming
candidates’ performance was more concentrated around the median. The itself. In fact, that’s how Fannie Mae got started, back in 1938: originally, it trend is that the rate of growth for paid clicks, Google’s chief revenue
authors write that the results suggest “competitive pressure generated by was a government agency endowed with the authority to buy mortgages, in source, is slowing year-to-year. Paid clicks were down on a quarter-to-
relative performance evaluations has a different impact on men than on the hope that this would expand the supply of credit to homeowners. It quarter basis.
women. This provides an alternative (albeit, by no means exclusive) wasn’t until 1968 that Fannie was privatized. … The main reason for the Most businesses would kill to have results like Google’s. But in this weird
explanation for under-representation of women in top management change was surprisingly mundane: accounting. At the time, Lyndon Johnson Web 2.0 world we live in, 35% income growth sent the company’s shares
positions, if one takes the perspective that these positions are the rewards of was concerned about the effect of the Vietnam War on the federal budget. were down 8% after hours.
performances in a series of competitive tournaments during one’s Making Fannie Mae private moved its liabilities off the government’s books, We realize we’re just adding our voice to the chorus here, but given
professional career, as opposed to pass/fail type of evaluation processes. … even if, as the recent crisis made clear, the U.S. was still responsible for Microsoft’s struggles turn a profit from search and Google’s announcing
Finally, if the structure of the selection process indeed impacts performance those debts. It was a bit like what Enron did thirty years later, when it used results that make it look like a real company and not the U.S. Mint, maybe
differently across genders, then the under-representation of women may start ’special-purpose entities’ to move liabilities off its balance sheet.” it’s time we stopped thinking about search as Internet equivalent of an ATM.
as early as the professional schools that select students based on competitive -Ben Worthen
A Network for the 21st Century newspapers that the euro-zone economy would “trough” in the second and
third quarters before staging a progressive recovery. Mr. Trichet had
previously maintained that the “trough” would come in the second quarter.
(WSJ.com: Business Technology) other beginning with an M and of course the Big G company. He urges “These comments continue to suggest that the next set of ECB staff
Submitted at 7/18/2008 2:27:00 AM
politicians, consumers and, yes, journalists to not look at the phenomenal projections will feature further downward revisions,” Nick Matthews at
growth and popularity of such companies as a fad or even a bubble. Instead, Barclays Capital said. Barclays expects the revisions, due September 4, to
Two years ago, when France Telecom decided to form a unit to co-produce see them as the initial rain droplets of a great downpour. come in at 1.6% for this year, and 1.3% for 2009. Such forecasts would still
movies in Europe, industry insiders were left in a quandary as to why one of “I did not write this book to make a profit or to be regarded as a writer,” be more optmistic than those of many private-sector economists, who
France’s largest telecommunication providers would make such a move. A Lombard tells us. “It’s a tool to show what’s happened in the past, what’s believe the euro-zone could be heading for a hard landing and perhaps a
phone company getting into film? happening now and the impact these events may have on the future.” recession.
The move was part of an ambitious plan to differentiate the He says no longer will consumers just consume media and But ECB policymakers Tuesday also stressed persistent inflation
communications company from the phalanx of competitors that had arisen in communication. It’s now an exchange where consumers now have much pressures. With euro-zone inflation at 4% in June, more than double the
France. And while some may consider France Telecom’s increased activity more of a say in what it is they’re interacting with and watching, making bank’s preferred range, the ECB raised its key rate by 25 basis points to
in media, distributing music, movies, games and television as a tough bet, demands on those who provide those services. As a result of the changes, 4.25% earlier this month.
Didier Lombard, France Telecom’s chief executive and chairman, believes Mr. Lombard says a company of France Telecom’s size, with its 200,000 Mr. Bini Smaghi said that the July increase has already produced a
it’s the only way for the company to survive. employees, needs a clear directive on how it tackles the brave new world. So “visible benefit” on inflation expectations. But he also said that with
To further push his strategy and quash any misunderstanding of his ideas he also considers the book a guide for how the French telecommunications inflation at more than double the bank’s preferred range, the ECB’s key
about the changes underway in telecom, Lombard has authored a new book . company will negotiate the new terrain. 4.25% rate “can’t plausibly be called restrictive,” suggesting policy makers
He made an appearance Thursday at Café De La Presse in San Francisco to “I’m probably the only telecommunications chief executive to lay out his remain focused on keeping high commodity and food prices from pushing
autograph the book for well wishers and chat with the Biz Tech Blog. The strategies in a book for the public to see,” says Lombard. up domestic prices including wages.–Monica Houston-Waesch
book, entitled The Second Life of Networks, is an attempt to chart the All proceeds from The Second Life of Networks will be donated to the
evolution of the telecommunications industry and its acceleration over the
last five years, due mostly to the explosion of the Internet.
In describing the new dynamics at play and its effects on
non-profit Orange Foundation.
Bobby White and Lee Gomes
France Telecom Ad
Thrift Oversight Chief Wants
telecommunication companies, Lombard partially examines the impact of
the usual Web 2.0 companies – the one whose name starts with an F, the
Uploaded by thomevincent More Loss Provisions, Fewer
TV Stakeouts
A Few Banks Rediscover Making Money the (WSJ.com: Real Time Economics)
U.S. thrifts may have set aside a record amount to cover expected losses
from loans during the first three months of 2008, but the industry’s regulator
(WSJ.com: MarketBeat) there was little stock movement on Tuesday last week when the move was is urging them to do more.
Submitted at 7/21/2008 2:14:00 AM
first disclosed. Traders have instead keyed in on earnings reports that John Reich (Photo: OTS)
highlighted net interest margin as a key driver of growth. “All institutions must be proactive in provisioning for loan losses and
Geoffrey Rogow of Dow Jones Newswires has this report on net interest BB&T Corp. posted better-than-expected earnings Thursday and its shares building sufficient loan loss reserves,” Office of Thrift Supervision Director
margin. rose 13% on the day. For the quarter, net interest margin was 3.65%. Wells John Reich said in a speech at a banking industry conference in Orlando,
The simple practice of lending money at a higher rate than it costs to Fargo& Co. posted a 23 basis point gain from the first quarter and its shares Fla.
borrow is helping some banks move past the credit crisis, while others rose 33%. And Monday morning, Bank of America Inc.’s net interest yield Reich also used his speech to decry the media coverage — particularly on
continue to struggle under a mountain of complex securities. climbed while the company also reported higher income from service TV — and market rumors that he said have “stoked public fears” about the
The Federal Reserve’s steady lowering of the federal-funds target has been charges, both showing that though it may be providing fewer loans, it is health of the banking system.
blamed for bloating the credit market with excess liquidity and driving gaining more money from the loans it is able to underwrite. “Seemingly oblivious to the fact that they could drive otherwise healthy
inflation. But as lending standards tightened and asset-backed deals dried However, central bankers could easily shift gears and once again begin banks to fail and push troubled institutions away from potential solutions
up, banks’ net interest margins (the difference between its cost to borrow raising rates and dampen net interest margin growth. Moreover, gains in net toward ruin, TV reporters staked out banks on these rogue lists, interviewed
and cost of lending) increased, allowing them to make a better profit through interest margin can’t save every financial firm. Financial-services firms and customers and stoked public fears. In a time when consumer confidence is
traditional lending. broker-dealers continue to post massive write-downs on their debt portfolios already flagging and the general public is skittish and understandably
For the banks with strong-enough balance sheets to withstand the and regional banks, lenders and thrifts, which are most likely to be able to concerned about what their financial futures will hold, this behavior goes
downturn in credit and the economy, an increase in margin rates drives take advantage of stronger net margins, are often speculated to be the next beyond irresponsible,” Reich said. “It’s reprehensible.”
earnings growth. “People say the whole business is on its deathbed, and it’s area to fall under pressure of the yearlong credit squeeze. The OTS recently had to shutter IndyMac Bancorp Inc., which had $32
not true — banks can rebuild themselves by earning more on what they’re “There are certainly haves and have-nots. Some of these banks have billion in assets.
lending, which the early evidence is showing,” said Bill Stone, senior vice cancer. You may be giving them eyeglasses to fix their sight, but they still Reich kept up the refrain from federal banking regulators that banks must
president for PNC Wealth Management. have cancer,” said Mark Sunshine, president of West Palm Beach, Fla.- do more to deal with problem assets, particularly mortgage loans. He urged
While the government’s decision to curb short-selling in 19 securities has based commercial lender First Capital. banks to increase loan-servicing staff numbers, set specific standards for
been widely credited as giving a lift to financials in the last few sessions, modifying a loan or selling a house at a discount, and appropriately account
for troubled loans.
Is the World Finally Ready for Online Stock The nation’s thrifts, which have traditionally focused on mortgage lending,
reported a first-quarter loss of $617 million, compared with net income of
$3.61 billion in the first quarter of 2007. The OTS said that thrifts set aside
an industry-record $7.6 billion in loan loss provisions during the first quarter
Trading? of 2008, up from $3.5 billion and $5.5 billion, res pectively, in the third and
fourth quarters of 2007.
Reich also specifically urged the Securities and Exchange Commission to
(WSJ.com: Business Technology) then to visit Web sites—let alone trade stocks—from mobile phones. At the
time, people were just getting comfortable buying things from Web sites “aggressively pursue” any rumors that are being spread with the intention of
Submitted at 7/22/2008 12:01:00 PM
accessed through their personal computers. The mobile Web was slow, manipulating a stock price.– Michael R. Crittenden
During the dot-com bubble, businesses raced to develop Web sites that expensive and ugly in comparison.
could be accessed via mobile phones, the idea being that life without the
ability to trade stocks from the back of a taxi wasn’t worth living. We all
Now, phones have bigger screens and sometimes come with service
contracts that include unlimited Internet access. The cost of developing the
Paulson’s Sunday Talk
know how that turned out. But despite the earlier failures, Web software for software is also substantially cheaper and less complicated than it was back (WSJ.com: Real Time Economics)
cellphones is now a hot topic. in 2000, making it a lower-risk bet for businesses. “Two or three years ago, Submitted at 7/20/2008 12:03:00 PM
Or you could just use your BlackBerry this wouldn’t have worked,” says Framke.
E*Trade is one of the businesses hoping that the mobile Web is about to There’s ample evidence that the mobile Web is gaining traction: In the U.S. Treasury Secretary Henry Paulson said Sunday it will take months for
take off in a big way. The online bank and brokerage firm this month U.S., 16% of cellphone owners routinely access the Internet from phones, the economy to recover from high energy prices, declining property values
launched software that allows people who use Research In Motion’s according to Nielsen, while 57% use some kind of nonvoice service, such as and financial market woes. Paulson
BlackBerry device to—you guessed it—trade stocks from their phones. sending text messages. The ability to access the Internet is a key selling Appearing on CBS’s “Face the Nation,” Paulson said: “We’re going
E*Trade won’t disclose how many people use the service but did say that point for many new phones. For example, Apple recently launched an online through a challenging time with our economy. We’re going to be in a period
both the number of visitors and the number of trades has doubled from 12 store dedicated to distributing software for its iPhone and bases its ad of slow growth for a while…I think it’s going to be months that we’re
months ago, when E*Trade had more primitive mobile-trading software, campaign for the phone around the idea that people want Internet access working our way through this period.”
according to Greg Framke, the company’s chief information officer. wherever they are. Paulson also said he is optimistic Congress will pass an administration
Framke says the software that E*Trade developed for the BlackBerry Businesses are paying attention: Forrester Research reports that the proposal concerning Fannie Mae and Freddie Mac that would allow the
made sense because the stereotypical BlackBerry owner—a young, affluent, number of inquiries it received from businesses and service providers government to rescue the two federally-chartered mortgage giants.
always-connected professional— is the online bank’s target demographic. wanting to talk about the mobile Web jumped 40% last year. He said he is “very optimistic we’re going get what we need from
Framke believes that despite the hype back in 2000, people weren’t ready -Ben Worthen Congress. Congress understands how important these institutions are.”
A Closer Look at Troubled Job Picture for jobs. “This is the biggest miss in a long time,” Splinter says.
This not a case where lower wages abroad are the primary factor. But
other countries–Germany is the best-known example–offer a range of
Teens incentives that subsidize installation of solar panels and aid companies that
make them. Even some Indian panel makers have set up their first factories
in Germany, says Mark Pinto, an Applied senior vice president and chief
technology officer. By contrast, the U.S. research and development tax
(WSJ.com: Real Time Economics) indicate a problem in the teenage job market. He said higher minimum wage
requirements may be leading employers to favor older workers or that the credit expired at the end of December, and a renewable energy tax credit
Submitted at 7/21/2008 3:57:00 AM
U.S. is in a recession. “We’ve seen in the past that the teenage that could help spur solar panel installations is bogged down in Congress.
Teens can have a tough time finding work, but this summer’s weak job unemployment rate has followed the national rate, and now we have a There are reasons to think the situation should improve. Solar-panel
market means more time pounding the hot pavement, particularly for divergence,” he said. “That’s big.” factories should become profitable, even without incentives, Splinter says.
younger job-seekers. Renee Ward, founder of the teen job search Web site Teens4hire.org, said And the panels, being fairly large, are not that convenient to ship great
Almost one in four 16- and 17-year-olds can’t find work, and the some companies have set higher age requirements for jobs. “They feel that, distances. After all, notes Joe Pon, an Applied corporate affairs spokesman,
Northeastern University Center for Labor Market Studies says this summer’s by that time, people have a better understanding of customer service,” she making the solar panels is much like making sheets of glass. “Glass factories
teen employment rate could reach a post-war low. That could mean tougher said. are all over the world, they are not all in Taiwan,” he says.
times later: “Less work experience today leads to less work experience The lackluster economy is helping to shrink the job market, including -Don Clark
tomorrow and lower earnings down the road,” a study by the center says. positions at retailers that hire many teenagers. The retail industry has lost
The overall teenager unemployment rate declined to 18.1% in June from
18.7% in May. The unemployment rate for older teens fell to 15.6% from
17.5%, but the rate for younger teens rose to 23.3% from 21.2%. That
difference is more than twice the 60-year average of 3.3 percentage points.
194,000 jobs since March 2007. At the same time, labor laws may make it
harder for younger teens to find work. The Fair Labor Standards Act
requires teens under 18 work “non-hazardous” jobs. Some say that could
prohibit them from jobs that require the use of box cutters to open shipments
Bank Analyst Sued by
Overall, the U.S. unemployment rate held at 5.5% in June, after rising
sharply in May.
Howard Rosen, an economist with the Peterson Institute for International
at retail stores and lawn-products with chemicals qualify as hazardous.–
Christina M. Wright Bank
Economics, said while teenage labor data are volatile, the figures could (WSJ.com: MarketBeat)
Submitted at 7/21/2008 2:44:00 AM
Life of the Party Some companies, when confronted with negative share activity and analyst
commentary, rail against short-sellers and the like. Others go ahead and sue
analysts, which is what BankAtlantic did today against Richard Bove.
(Portfolio.com: Careers) Memorial Park in Los Angeles. Richard Bove of Ladenburg Thalmann.
Submitted at 7/16/2008 3:00:00 AM
Eva Marie Saint read a statement from longtime client Paul Newman, who One week ago today Mr. Bove, of Ladenburg Thalmann, released a wide-
praised Cowan for bringing an “uncommon dignity” to his work. Among the ranging report titled “Who Is Next,” which assessed the possibility of further
T rue, he was buried with a cell phone in his hand. But despite that modern mourners, more than one person remarked, were the ghosts of those whose troubles for financial institutions based on various metrics, including non-
touch, Warren Cowan’s death, at 87, signaled the end of an era. press Cowan had finessed, among them Lucille Ball, Gary Cooper, Judy performing assets to total outstanding loans, and non-performing assets to
If celebrity is a commodity in Hollywood, then Cowan was one of its Garland, Cary Grant, and Frank Sinatra. capital. BankAtlantic sued Mr. Bove for this analysis, asking for damages
pioneer traders. ( View slideshow.) Cowan invented the modern Oscar campaign in 1944 by leaking a story related to defamation and negligence.
Rogers & Cowan, the company that he and Henry Rogers started in 1950, about Mildred Pierce’s “promising” Academy Award chances when the film “ The problem is that, while Bove’s report purports to consider which
remains one of the powerhouse imagemaking outfits in town. (It was bought was just three weeks into shooting. “If we don’t have anything to publicize, banks might fail, he failed to examine the health of the banks and thrifts in
in 1987 by Shandwick, which is now a subsidiary of the Interpublic Group let’s create it,” he once famously said. Cowan founded his last firm, Warren his report,” they write. “Instead, he only examined holding company data
of companies.) Cowan & Associates, in 1994. He learned he had melanoma only three which, in at least our case, is meaningless information. This is simply
Cowan’s life spanned the rise of the celebrity publicist. Every powerful weeks before he died, and the tireless P.R. man spent part of his final day shocking.”
flack in town started out at his firm: Pat Kingsley was his secretary; Alan with his staff gathered around him: He wanted to make sure everything was Mr. Bove noted in a later commentary that BankAtlantic had disputed his
Nierob and Paul Bloch—who were among the pallbearers at his ready for an event honoring Wayne Newton.Related Links figures, noting that the holding company had purchased $100 million in non-
funeral—fetched his coffee. Idle Chatter: Actors' Strike, 'Arrested Development,' more performing assets from the bank. He didn’t give in entirely, saying investors
The consummate Hollywood P.R. man, who in recent years had Peeking Under the Table could “either choose the numbers for the holding company as published, or
announced other passings (most recently Joey Bishop’s) to the world, Hollywood Ending: Guilty use the number provided for the underlying bank.”
received his sendoff at a standing-room-only service in May at Mount Sinai The bank still isn’t thrilled, saying in a release that the method —
comparing non-performing loans at the bank with the total capital of the
Buggy Software is Your Fault, Too holding company — is misleading. “The problem we face is that the
indisputable facts are now buried in the sensational headlines Bove and
Ladenburg have falsely created— and, for whatever reason, have refused to
(WSJ.com: Business Technology) can’t take many of the shortcuts they’re used to. Schmidt says that writing retract,” they wrote.
Submitted at 7/21/2008 6:00:00 AM
software with security in mind from the outset is the tech equivalent of An assistant at Mr. Bove’s office said he was unable to comment, on the
building a house without flammable materials. advice of counsel. A Ladenburg spokesman said that “ we’ll defend
Hackers’ preferred method of breaking into businesses these days is But it’s one thing for a business to insist that software developed internally ourselves against this meritless lawsuit.”
exploiting flaws in Web browsers, word-processing documents and other is done so with security in mind. It’s another to make sure that the software
software. The reason these applications are vulnerable to attack: No one
wants the responsibility for making sure this software is secure.
To write better code
it purchases is vulnerability-free. That’s where businesses - and individuals -
have really dropped the ball. “A lot of people think that it’s someone else’s
job,” Schmidt tells us. The result is that no one ever checks most software
Jeremy Haft: Olympic
The man pointing the finger at, well, everybody is Howard Schmidt, a
security consultant who used to be the top-ranking cyber-security official in
George W. Bush’s Whitehouse. Schmidt spoke to the Business Technology
for flaws.
Making sure that software is secure from the ground up will become
increasingly important as people store more information and install more
Security and the Media
Blog while waiting in line to get the software on his iPhone upgraded - software on mobile devices like the iPhone Schmidt was waiting to upgrade. (The Huffington Post Full Blog Feed)
although he called us on his BlackBerry. Schmidt offers this reminder: Just because a piece of software was Submitted at 7/22/2008 10:04:50 AM
The problem, according to Schmidt, is that the people who oversee distributed through Apple’s App Store, don’t assume that it is vulnerability
software development focus on finishing projects on time and under budget. free. Two city buses exploded Monday morning in southwest China during the
It’s not that security is incompatible with coding cheaply and fast, but it -Ben Worthen rush hour. The authorities think they can tamp down on such violent protest
does make development a little more complicated, because programmers during the Olympics, but they've got another thing coming.
Even with a staggering 100,000 police officers deployed on the streets to
“Wi-Fi Squatting” a Crime – By the Victim keep order for the Games (that's twice the size of NYC's police force, twice
the size of the Italian standing army!) -- they won't be able to prevent every
single act of civil disobedience and violence.
Nor will they be able to choreograph the media coverage of these events.
(WSJ.com: Business Technology) network that a squatter used to illegally download rap songs is responsible
for the crime – even though he proved that he wasn’t the one who stole the Much to NBC's chagrin, the Chinese authorities are curtailing the hours
Submitted at 7/18/2008 5:13:00 AM
files, TechDirt reports. (Here’s the news story in the original German and when press can film in Tiananmen Square, and they'll try to censor the
It’s a federal offense in the U.S. to use someone else’s unsecured wireless Google’s translation.) dominant television narrative. But they won't be able to prohibit 24/7
network for illicit purposes. It’s a crime in Germany, too – committed by the Most of this blog’s readers compared Wi-Fi squatting to listening to music coverage via the Internet of protests as they happen on the ground.
network owner. blasting through an open window or getting sprayed by the mist from a As the authorities learned from the Sichuan earthquake, sometimes the
Is this a way to send an enemy to jail? sprinkler that’s spilling onto that sidewalk. A few thought that it should be a public's need for information can supersede the government's ability to
We’ve always thought that so-called Wi-Fi squatting was largely a crime, arguing leaving an unlocked bicycle on the sidewalk doesn’t give a control it. Information cascades across digital networks like water flowing
victimless crime. We’ve done it, and, based on the comments our previous passerby the right to take it. No one suggested that the person committing over a dyke. Sticking fingers in that dyke can't stop the flow.
posts on the topic received, so have most of this blog’s readers. The FBI has the crime was the network owner. Hopefully, the inevitable bad pres coverage will lead to greater openness
told us that it isn’t a federal offense to squat, as long as the squatter doesn’t Nonetheless, the German court said that network owners are responsible and more press freedom, not less. Regardless, the authorities are in for a
use the connection to do anything illegal. Wi-Fi squatting is against the law for securing their networks — and can be held liable if they don’t (Although rude awakening.
in some states, however: A few unlucky folks have been arrested for TechDirt points out that a different German court ruled just before this one
checking email or surfing the Web while parked in a car outside a coffee that another network owner wasn’t responsible for the behavior of squatters
shop or library. in a similar case.)
But a court in Germany ruled that the owner of an unsecured Wi-Fi -Ben Worthen
Despite Earnings, Help their phone in order to access related content on their mobile internet
browser. That's all and fine and dandy we suppose, but how on Earth do you
(WSJ.com: MarketBeat) convince busy citizens to stop by and have a look at an otherwise
So much for boosting stocks on earnings news that isn’t as bad as expected.
uninteresting flat-panel?
[Image courtesy of NEC] Read| Permalink| Email this| Comments
Resilience A number of earnings reports out following Monday’s close and today’s
open are indeed, bad as expected — or worse — and it looks set to take a Kohlberg Kravis IPO: If It
(WSJ.com: MarketBeat)
toll on the market.
Shares of Apple Inc. were down 9.8%, as this once-Teflon stock continues Happens, It'll Be A More
to struggle after hitting an all-time high at the end of 2007. Peter
Submitted at 7/22/2008 11:32:00 AM Oppenheimer, Apple’s chief financial officer, said he expects the company’s Diversified Firm
Certainly, there are plenty of bearish factors for motivated sellers to hang gross profit margin to decline in the coming quarter.
onto, but the market is displaying unexpected resilience as the morning Other technology names that reported earnings overnight are struggling, By webmaster@huffingtonpost.com (Business on
wanes. such as Texas Instruments Inc., down 13% in premarket action after the HuffingtonPost.com)
Underpinning the rally, of course, is another decline in oil prices, but chipmaker said net income fell due to sluggish sales of wireless-handset Submitted at 7/22/2008 5:50:24 AM
outside of the usual beneficiaries of such news (the transports), the bounce is chips. Sandisk Corp. dropped 19% after it had its ratings cut by Citigroup
analysts. Kohlberg Kravis Roberts on Monday said it had hired William Sonneborn
curious. Technology shares are reasonably firm despite a poor outlook from to further develop its asset management business, in a move that The
Apple Inc. and disappointing results from Texas Instruments Corp., and The financials were not providing solace. Wachovia shares fell 6.7% and
American Express Co. was off by 10% after both reported disappointing Financial Times speculated may be an effort to diversify ahead of a possible
financials are outperforming the market, disregarding the losses from initial public offering.
Wachovia Corp. and a number of regional banks. earnings.
The Financial Times noted that the fees that assets under management
“I think everybody is interested — I don’t want to say excited — about generate could be more attractive to public investors, as they tend to be more
finding a bottom in the financials, but I don’t think we’re at that point,” says
Stephen Carl, head trader at Williams Capital. “If some are alluding to it, I Ford To Drastically Shift predictable that business of buying and selling companies. Whatever the
reason, K.K.R.'s public offering appears to be on hold for the time being.
think they’re forcing it.”
Analysts suggest that the rally reflects a desire by investors to find points
of resistance in the near-future. They’re seeking clarity on how far such a
Production Away From SUVs Go to the blog here
-OR-
Watch Lewis Black's "rant" against K.K.R. from earlier this year
rally can run after stocks declined dramatically through the first two weeks By webmaster@huffingtonpost.com (Business on
of July. “ The market is showing that it believes that the low was real, and so HuffingtonPost.com)
this is a test if you want to call it that,” says Marc Pado, U.S. market Submitted at 7/21/2008 9:00:49 PM
strategist at Cantor Fitzgerald.
He adds that the market has a “ways to go” before finding true resistance The Ford Motor Company, which devoted itself for nearly 20 years to
levels, which he puts at about 11800 on the Dow industrials. “If we get up putting millions of Americans into big pickup trucks and sport-utility
there, people are going to get cautious again.” vehicles, is about to drastically alter its focus to building more small cars.
The struggling automaker, reacting to what it sees as a rapid and
Technology Is Boring. And permanent shift in consumer tastes brought on by high gas prices, plans to
unveil its new direction on Thursday, when it will report quarterly earnings.
Among the changes, Ford is expected to announce that it will convert three
That’s Good. of its North American assembly plants from trucks to cars, according to
people familiar with the plans.
(WSJ.com: MarketBeat) And as part of the huge bet it is placing on the future direction of the
troubled American auto industry, Ford will realign factories to manufacture
Submitted at 7/21/2008 12:15:00 PM more fuel-efficient engines and produce six of its next European car models
One of the larger technology bellwethers reports earnings after the close — for the United States market.
Apple Inc. Others have already released their news, including Google Inc.,
Microsoft Corp., and International Business Machines. And strategists at
Merrill Lynch have noticed so far that if there’s any one sector that can be
considered boring and predictable in today’s market, it’s technology.
Transistors on paper become a
Technology, according to Brian Belski, U.S. sector strategist at Merrill, is
“exhibiting the lowest standard deviation of earnings growth over the past
five years of any sector within the S&P 500.” Basically, that means that this
reality
sector has experienced less volatility in its earnings from quarter-to-quarter
(Engadget)
and year-to-year, unlike the financials, which now have all the dependability Submitted at 7/22/2008 9:51:00 AM
of Lotto tickets. Filed under: Misc. Gadgets Check it, nerds. A team over at the
He notes that between the end of 2007 and July 17, the overall growth rate Universidade Nova de Lisboa has reportedly figured out a way to use paper
for the S&P 500 declined by 18 percentage points — but expectations for (yes, paper) as an interstrate component of a Field Effect Transistor (FET).
tech fell by just 9 percentage points. In testing, the group "fabricated the devices on both sides of the paper
sheet," thus causing the paper to act as the "electric insulator and as the
Happy Endings...For Her?! substrate" simultaneously. Remarkably, results showed that performance
actually rivaled that of best-in-class oxide thin film transistors, giving
One Woman Gives It A Whirl revived hope for the realm of disposable devices like paper displays, labels,
intelligent packaging, tracking tags, etc. The findings are scheduled to be
published this September, after which we're sure any firms interested in
(The Huffington Post | Full News Feed) taking this stuff commercial will be putting their best foot forward.
Submitted at 7/22/2008 9:50:00 AM [Via Scientific Blogging] Read| Permalink| Email this| Comments
Luckily, any "rules" restricting female sexuality are dying as fast as Sex
and the City repeats can slay them, and it was only a matter of time before
women embraced the notion that "quick releases" aren't just for men. And
with competition among spas getting ever more intense, customers are
starting to demand more than just Enya and free herbal tea with their
Shiatsu, according to massage therapists. "It's such a well-known thing for
guys, and women are finally getting more comfortable asking for it," said
Anna, a self-described "massage healer" who has worked at several upscale
spas and performed happy endings on female customers. (Names have been
changed to protect the less-than-innocent.) "Women are finally getting
comfortable with the idea that it's ok to feel erotic in what's already a really
erotic setting."