A RESEARCH REPORT ON INDUSTRIAL RELATIONS IN BHILAI STEEL PLANT

Submitted in partial fulfillment for the requirement of MIT SCHOOL OF BUSINESS M.B.A (Session 2010-2011)

PROJECT GUIDE::P.P.VERMA D.G.M(P-MPS/RECTT./N

SUBMITTED BY TRIPTI PATHAK

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Table of Contents Chapter No. Title Declaration from student Certificate from Company/Organization Certificate from Guide Acknowledgement List of Tables List of Graphs List of Charts List if Abbreviations Executive Summary I 1.1 1.2 1.3 II 2.1 2.2 2.3 2.4 2.5 2.6 2.7 Introduction Company profile Objectives of the study Limitations of Study Research Methodology Primary data Secondary data Sample design Population Sample size Sampling method Method of data collection Page No.

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2.8 III 3.1 IV V VI VII VIII

Instrument for data collection Theoretical Background Data- analysis techniques Data Processing and Analysis Management Lessons Findings Recommendations Conclusions

Bibliography Appendices / Annexure

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DECLARATION I the undersigned solemnly declare that the report of the thesis work entitled INDUSTRIAL RELATIONS is based on my own work carried out during the course of my study under the supervision of Dr.S.K.SHUKLA. I assert that the statements made and conclusions drawn are an outcome of my research work. I further declare that to the best of my knowledge and belief the report does not contain any part of any work which has been submitted for the award of MBA degree certificate in this University or any other University of India or abroad.

NAME: TRIPTI PATHAK Place: Bhilai M.B.A Regd. No. Date:

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STEEL AUTHORITY OF INDIA LIMITED BHILAI STEEL PLANT

CERTIFICATE

This is to certify that the project entitled INDUSTRIAL RELATIONS being submitted by TRIPTI PATHAK for the partial fulfillment of MBA as a student from the MIT SCHOOL OF BUSINESS I for the session 2010-2011 is a bonafide presentation under my guidance and supervision.

I wish her best of luck for a bright future.

P.P.VERMA DGM(P-NW/MPS/RECTT.) Bhilai Steel Plant (C.G.)

CERTIFICATE

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This is to certify that Ms. Tripti Pathak of MAEERs MIT School of Business has successfully completed the project work titled INDUSTRIAL RELATION IN BHILAI STEEL PLANT under the guidance of Prof. Dhrupa Bhatia for partial fulfillment of requirement for the completion of PGDM course as prescribed by the MAEERs MIT School of Business.

This project report is the record of authentic work carried out by her during the period from 02-05-2011 to 25-06-2011 (8 weeks). She has worked under my guidance.

Prof. Dhrupa Bhatia Project Guide (Internal) Date:

Prof. Grp Capt. Dr.D.P.Apte Director Date:

ACKNOWLEDGEMENT

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Guidance, help and encouragement are the essential requirements for successful completion of any project. I owe my gratitude to all those who have helped me in the preparation of this project report. I express my deepest gratitude to my project guide P.P.VERMA, DGM (P-NW/MPS/Rectt.) for his valuable guidance and help in completion of this project. I express my sincere thanks to Mrs. ANURADHA SINGH, Senior Manager (P-RECTT.) and the non-works department for their valuable inputs. I feel obliged to my internal guide Prof. Dhrupa Bhatia for her generous help and support. I express my thanks to Dr. S K Shukla (Sr. Research Coordinator) for coordinating my project work in Bhilai Steel Plant. I also feel obliged to all the respondents, friends and others who have shared their valuable time and opinion, for making significant contribution directly or indirectly in the project.

Executive Summary

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Research Methodology:The methodology which has been adopted in this subject works are as follows: PRIMARY DATA a) Questionnaire:

To know the opinion about the Industrial Relation system in Bhilai Steel Plant (SAIL), questionnaires has been made separately for workers and executives. b) Interviews:

The investigator took interviews of the executives and workers based upon Industrial Relations of B.S.P. SECONDARY DATA c) Records:

The secondary source of getting facts related to project work has been collected from the following: Statistical statement Journals Internet Case Studies Personnel working within the premises of BSP

SAMPLING:Population- the total strength of BSP is 50,000 employees approx. Mostly the labor workforce Sample size- I took a sample of 300 workers in different departments and 30 executives SAMPLING METHOD:Random sampling method is used, so that no biasness is there in the observations. After collecting the data from the chosen sample, I analyzed the data separately for the labor workforce and executives. So that we get a clear picture of how they view the industrial relations of B.S.P

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I analyzed the data in excel sheets and represented them in graphical form such as pie charts, bar charts and tabular format.

INTRODUCTION The relationship between Employer and employee or trade workers is called Industrial Relation. Harmonious relationship is necessary for both employers and employees to

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safeguard the interests of the both the parties of the production. In order to maintain good relationship with the employees, the main functions of every organization should avoid any dispute with them or settle it as early as possible so as to ensure industrial peace and higher productivity. Personnel management is mainly concerned with the human relation in industry because the main theme of personnel management is to get the work done by the human power and it fails in its objectives if good industrial relation is maintained. In other words good Industrial Relation means industrial peace which is necessary for better and higher productions. A man working in a healthy atmosphere can produce more. Within an industry there is a hierarchy among the people. From the very beginning there is always a gap between have and have-nots. In order to bring harmonious relation between the management, workers and workers for the sake of industry as well as for the nation, positive relation within an industry is expected. Therefore the term "INDUSTRIAL RELATION came into limelight. Industrial Relation is a major force which influences the social, political and economic development of a country .Managing industrial relations is a challenging task because it deals with a highly complex, fast developing, ever changing and expanding field. There are certain factors such as composition of working class, work environment, socioeconomic status of the workers and their attitude to work, management's ideology, role of the state, thinking of the community etc which have a considerable bearing on the state of relationship between labor and management. Different labor enactments and judicial decisions playa major role in regulating the employer -employee relationship. It creates an atmosphere in which the human system will operate harmoniously in a coordinated way. Keeping in view the different aspects of industrial relations, an attempt has been made in this project to provide a multi dimensional approach to the subject.

Company profile

STEEL AUTHORITY OF INDIA LIMITED (SAIL)

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Global Steel Scenario & Indian Steel Industry Though iron and steel have been used by man for almost 6000 years, yet the modern form of iron and steel industry came into being only during the 19th century.The growth and development of iron and steel industry in the world until the 2nd world war was comparatively slower. But the industry has grown very rapidly after the 2nd world war.World production of steel, which was only 28.3 million tones (MT) in 1900, rose to 695 MT by 1992. The oil crises of 70s affected the entire economy of the world including steel industry.The position started improving after 1983 and peaked at 780 MT in 1989.World steel production was around 1220 MT in 2009. Historical Background There are evidences that man knew the use of iron since the ancient civilities of Babylon, Mexico, Egypt, China, India, Greece and Rome. Archeological findings in Mesopotamia and Egypt have proved that iron and steel has been in the service of mankind for nearly 16000years.The origin of the methods used by early man for extracting iron from its ores is unknown. In early days the product probably was so relatively soft and unpredictable, that bronze continued to be preferred for many tool and weapons .Eventually iron replace the nonferrous metal for these purposes when man learned how to master the difficult arts of smelting , forging , hardening and tempering iron. Iron, in the beginning was smelted by charcoal made from wood .Later coal was discovered as a great source of heat. Subsequently, it was converted in to coke, which was found to be ideal for smelting of iron. Iron kept its dominant place for 200 or more years after the Saugus works that was the 1st successful iron works in America founded in 1646.With the advance of industrial revolution, iron form the rails for the newly invented a rail road trains. It was also used to amour the sites of fighting ships. About the mid-19th century the new age of steel began with the invention of Bessemer process (1856) making steel available in large quantities at reasonable cost.

Indian History Indian history is also replete with references to the usage of iron and steel. Some of the ancient monuments like the famous iron pillar near New Delhi or the Massive beams used at the Sun Temple at Konark bear ample testimony to the technological excellence of the Indian metallurgist. The history of iron in India goes back to ancient era, Our ancient literary sources like Rig-Veda, the Atharva Veda, the Paranas and the other Epics are full of references to the iron and its uses in peace and wars. According to one of the studies, iron has been produced in India for over 3000 years, in the primitive small scale facilities.

Formation of Hindustan Steel Limited When the Government of India decided to enter into the field of iron and steel production, it broadly envisaged not to run the firm as a departmental undertaking. Although initially steel project administration was directly under a Ministry of the Central Government, Hindustan Steel was formed as a Limited Company, with President

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of India owing the shares on behalf of the people of India. Thus Hindustan Steel Limited was set up on January 19, 1954. Formation of Steel Authority of India Limited (SAIL) The Committee of public Undertaking of the 5th lok Sabha was the 1st parliamentary Committee to undertake a significant review of the question of setting up a holding Company for steel. It was 1st considered in the Department of steel in 1971 with the following 2 objectives: Rapid growth of the industrial sector, of the state as a leading agent of the growth process; and Ability of the Government to divert investment into areas which are strategic from the point of view of future development. In this context, it was recognized that the public sector had to be made more efficient in order that it might be able to contribute far more than it had to the common pool of investible surplus in the economy. Further such a holding company could perform a number other important functions like coordination and control of constituent units, planning long term program, introduction of necessary technological changes, setting up of an R & D organization and training of managerial personnel for the public sector as a whole. Based on the above consideration, the proposals to set up a holding company for steel and associated input industry was approved by the Government in January 1972. Accordingly, the formation of steel authority of India Limited was approved by the Government in December, 1972. The company was incorporated in January 24, 1973 with an authorized capital of Rs 2 thousand crore. In 1978 SAIL was restructured as an operating company.

Present Status of SAIL Steel authority of India limited (SAIL) through its 5 integrated steel plants at BHILAI, BOKARO, BURNPUR, DURGAPUR and BHILAI accounts for major steel production capacity of India.3 special steel plants at Bhadravati, Durgapur and Salem produce a wide range of special steels, special alloy steel and stainless steel. MEL, Chandrapur a subsidiary company, is one of the largest producers of bulk Ferro Alloys in the country. It has since been merged with SAIL. Today, SAIL is one of the largest corporate entities, its innate strength lies units technologists and professionals and a trained man power of over 1.17 lakh as on 1.1.2010 including subsidiary .It had a sales turnover of Rs 48,681 cr during 2009-10. .

Steel Authority of India Limited (SAIL) Steel Authority of India Limited (SAIL) is the leading steel-making company in India. It is a fully integrated iron and steel maker, producing both basic and special steels for

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domestic construction, engineering, power, railway, automotive and defense industries and for sale in export markets. Ranked amongst the top ten public sector companies in India in terms of turnover, SAIL manufactures and sells a broad range of steel products, including hot and cold rolled sheets and coils, galvanized sheets, electrical sheets, structurals, railway products, plates, bars and rods, stainless steel and other alloy steels. SAIL produces iron and steel at five integrated plants and three special steel plants, located principally in the eastern and central regions of India and situated close to domestic sources of raw materials, including the Company's iron ore, limestone and dolomite mines. The company has the distinction of being Indias largest producer of iron ore and of having the countrys second largest mines network. SAIL's wide range of long and flat steel products is much in demand in the domestic as well as the international market. This vital responsibility is carried out by SAIL's own Central Marketing Organization (CMO) and the International Trade Division. With technical and managerial expertise and know-how in steel making gained over four decades, SAIL's Consultancy Division (SAILCON) at New Delhi offers services and consultancy to clients world-wide. SAIL has a well-equipped Research and Development Centre for Iron and Steel (RDCIS) at Ranchi which helps to produce quality steel and develop new technologies for the steel Industry. Besides, SAIL has its own in-house Centre for Engineering and Technology (CET), Management Training Institute (MTI) and Safety Organization at Ranchi. Our captive mines are under the control of the Raw Materials Division in Kolkata. Almost all the plants and major units are ISO Certified.

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CEO DIRECTOR SSP CEO, DIR.(PROJECTS) ED (TECH(IA)LEGAL EXE. DIR (OPRAN) CHIEFBSP)(CP)(TECH) DIRECTOR(CIG) VISL DSP & BSP(CMMG) VIGILANCE (FINANCE) (PERSONNEL) CHAIRMAN DIRECTOR ASP SERVICE)

ORGANISATION STRUCTURE OF SAIL

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Major Units

Integrated Steel Plants Bhilai Steel Plant (BSP) in Chhattisgarh

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Durgapur Steel Plant (DSP) in West Bengal Bhilai Steel Plant (BSP) in Orissa Bokaro Steel Plant (BSL) in Jharkhand IISCO Steel Plant (ISP) in West Bengal

Special Steel Plants

Alloy Steels Plants (ASP) in West Bengal Salem Steel Plant (SSP) in Tamil Nadu Visvesvaraya Iron and Steel Plant (VISL) in Karnataka

Subsidiary Maharashtra Electrosmelt Limited (MEL) in Maharashtra

Joint Ventures SAIL has promoted joint ventures in different areas ranging from power plants to ecommerce. NTPC SAIL Power Company Pvt. Ltd: A 50:50 joint venture, it manages the captive power plants at Bhilai, Durgapur and Bhilai with a combined capacity of 314 megawatts (MW).

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Bokaro Power Supply Company Pvt. Limited: This 50:50 joint venture between SAIL and the Damodar Valley Corporation is managing the 302-MW power generation and 1880 tones per hour steam generation facilities at Bokaro Steel Plant.

M junction Services Limited: A joint venture between SAIL and Tata Steel on 50:50 basis, this company promotes e-commerce activities in steel and related areas.

Bhilai JP Cement Limited: SAIL has also incorporated a joint venture company with M/s Jaiprakash Associates Ltd to set up a 2.2 MT cement plant at Bhilai. SAIL has signed an MOU with Manganese Ore India Ltd (MOIL) to set up a joint venture company to produce Ferro-manganese and silica-manganese at Bhilai.

SAIL into the Future Much has happened ever since SAILs Corporate Plan was announced in 2004. Investment plans for the three specialty steel plants have been firmed up. Company has grown in size with the amalgamation of IISCO (now renamed as IISCO Steel Plant). Production targets have been revised from 19 million tones (MT) of steel to about 24 MT. Estimated investments has increased from Rs 25,000 crore to around Rs 40,000 crore. And the time period has been squeezed by two years, bringing the targeted year of completion of major projects from 2012 to 2010.

Saleable Steel Production Capacity

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SAILS Growth Plan 2010 Much has happened ever since SAILs Corporate Plan was announced in 2004. Investment plans for the three specialty steel plants have been firmed up. Company has grown in size with the amalgamation of IISCO (now renamed as IISCO Steel Plant). Production targets have been revised from 19 million tones (MT) of steel to about 24 MT. Estimated investments has increased from Rs 25,000 crore to around Rs 40,000 crore. And the time period has been squeezed by two years, bringing the targeted year of completion of major projects from 2012 to 2010. Saleable Steel Capacities (MT) PLANT Bhilai Steel Plant Durgapur Steel Plant Bhilai Steel Plant Bokaro Steel Plant IISCO Steel Plant Alloy Steels plant Salem Steel Plant Visvesvaraya Iron & Steel Plant 2010 6.21 2.85 2.90 6.50 2.37 0.43 0.36 0.22

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BRIEF HISTORY OF BHILAI STEEL PLANT A Brief Introduction To Bhilai Steel Plant Bhilai steel plant a symbol of Indo soviet techno economic collaboration ,is one of the first three integrated steel plant set up by Government of India to build up a sound base for the industrial growth of the country, The agreement for setting up the plant with a capacity setting up the plant with a capacity of 1MT of Ingot steel was signed between the govt. of erstwhile U.S.S.R and India on 2nd feb,1955,and after a short period of 4yrs,India entered the main stream of the steel producer with the commissioning of its 1st blast furnace on 4th feb 1959 by the then President of India Dr Rajendra Prasad. Commissioning of all the units of 1MT stage was completed by 1961. In the initial phase the plant had to face many teething problems , mostly unknown to the work force at the time, But by meticulous efforts and team spirit ,these problem where surmounted and the rated capacity production was achieved only within a yr of integrated operation of the plant. Thereafter, the plant was expanded to 2.5MT capacity per yr, and than to 4 MT of crude steel per yr, Bhilai expended its production capacity in two phases 1 st to 2.5MT which

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was completed on sept. 1, 1967 and the 4 MT Stage, which was completed in the yr 1988.All the units of the plant have been laid out in sequential formation according to technological interrelation ship so as to ensure uninterrupted flow of in process material like coke, sinter, molten iron, hot ingot, as well as disposal of metallurgical wastages and slag etc, minimizing the length of various inter plant communications, utilities & services Bhilai has its own captive mines spread over 10929.80 acres. Iron ore from dalli-rajhara group of mines, 85 km south west of bhilai .Lime stone requirements are mate by nandini mines, 20 kms north of bhilai & dolomite comes from hirri in bilaspur district, 135 kms north east of the plant. To meet the future requirements of iron ore, another mining site rowghat, situated about 100 kms south of rajhara, is proposed to be developed as the ore reserve as at rajhara are depleting the plant now consist of 10 coke oven batteries. Six of them are 4.4 MTS tall. The 7 meters tall fully automated batteries NO 9&10 are among the most modern in India. Of Bhilais 7 blast furnaces, there are of 1033 cu.meters capacity each, 3 of 1719 cu.metres and 1 is 2000 cu.metres capacity each, 3 of 1719 cu.metres 1 is 2000 cu.metres capacity. Most of them have been modernized incorporating state-of-the-art technology. Steel is made through twin hearth furnaces in steel melting shop I as well as through LD convertor continuous casting route in SMS II. Steel grades conforming to various national &international specifications are produced in both the melting shops. Production of cleaner steel is ensured by flame enrichment and oxygen blowing in SMS I while secondary refining in vacuum are degassing ensures homogenous steel chemistry in SMS II. Also in SMS II is a 130 T capacity RH degassing unit, installed mainly to remove hydrogen from rail. Annual capacity 1.425 MT cast steel.Steel and ladle furnace to meet present and future requirements of quality steel. Bhilai is capable of providing the cleanest & finest grades of steel. The rolling mill complex consists of the blooming and billet mill, rail and structural mill, merchant mill, wire rod mill and also a most modern plate mill. While input to the BBM and subsequently to merchant mill and wire rod mill comes from the twin hearth furnaces, the rail and structured mill & plate mill roll long and flat products respectively from the continuously cast bloom a slabs only. The total length of rail rolled at Bhilai so far would circumvent the globe more than 4.5 times. To back this up, there is the ore handling, plant, 3 sintering plants- of which 1 is most modern, 2 captive power plants with a generating capacity of 110 MW, 2 oxygen plant, engineering shops, To back this up, there is the Ore Handling Plant, three Sintering Plants - of which one is most modern, two captive Power Plants with a generating capacity of 110MW, two Oxygen Plants, Engineering Shops, Machine Shops and a host of other supporting agencies giving Bhilai a lot of self-sufficiency in fulfilling the rigorous demands of an integrated steel plant. Power Plant No.2 of 74 MW capacity has been divested to a 50:50 SAIL/NTPC joint venture company NSPCL.BSP is the sole manufacturer of rails and producer of the widest and heaviest plates in India. Bhilai specializes in the high strength UTS 90 rails, high tensile and boiler quality plates, TMT bars, and electrode quality wire rods (plain, Electrode quality) in

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5.5,6,7,8,,&10mm, 8, 12 mmTMT. plain and ribbed, and 12 mm plain in coil form.. It is a major exporter of steel products with over 70% of total exports from the Steel Authority of India Limited being from Bhilai.The distinction of being the first integrated steel plant with all major production units and marketable products covered under ISO 9002 Quality Certification belongs to BSP. This includes manufacture of blast furnace coke and coal chemicals, production of hot metal and pig iron, steel making through twin hearth and basic oxygen processes, manufacture of steel slabs and blooms by continuous casting, and production of hot rolled steel blooms, billets and rails, structural, plates, steel sections and wire rods. The plants Quality Assurance System has been awarded ISO 9001:2000 certification. Not content with the Quality Assurance system for production processes, Bhilai has obtained ISO 14001 certification for its Environment Management System and for its Dalli Mines. Besides environment-friendly technology like Coal Dust Injection System in the Blast Furnaces, de-dusting units and electrostatic precipitators in other units, BSP has continued a vigorous a forestation drive, planting trees each year averaging an impressive 1000 trees per day in the steel township and mines. A leader in terms of profitability, productivity and energy conservation, BSP has maintained growth despite recent difficult market conditions. A significant reason for BSps performance is adherence to quality management systems in different fields.: Bhilai has become the first public sector organization to have been awarded all the four certifications of ISO 9001 for quality, ISO 14001 for environmental management system for plant and mines, OHSAS 18000 for safety and health and SA 8000 for social accountability.

Rail and Structural Mill:Rail and Structural Mill of Bhilai Steel Plant, SAIL is the worlds largest Producer of rails with an installed capacity to produce 500 000 tons of rails and250 000 tons of structurals. Bhilai is also the sole supplier of the countrys longest rail tracks of 260 metres. The length of rails produced so far since inception is sufficient to encircle the globe more than 8 times. The major profiles produced in the mill are:1. RAILS a. IRS 52 Kg/m b. UIC 60 c. Thick Web Asymmetric Rail Zu1-60 2. HEAVY BEAMS a. 600 * 210 * 12mm b. 500 * 180 * 10.2 mm c. 450 * 150 * 9.4 mm d. 400 * 140 * 8.9 mm 4. ANGLES a. 200 * 200 * 20/16 mm b. 150 * 150 * 20/16 mm

5. CRANE RAILS a. CR 120 b. CR 100 c. CR 80

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e. 350 * 140 * 7.5 mm f. 250 * 125 * 6.9 mm 3. CHANNELS a. 400 * 100 * 8.8 mm b. 300 * 90 * 7.6 mm c. 250 * 82 * 7.6 mm The steel grades produced in these products are: IRS T-12/ 96 Grade 880 (90 UTS) Cu Mo corrosion resistant rails High Conductivity Metro Rails High YS/UTS Vanadium Micro-alloyed Rails Copper-Chromium alloyed High strength Rails Heavy Structurals: IS 2062 Grade A & B SAILMA 300,350,410(with & without Hi)

6. CROSSING SLEEPERS

Merchant Mill:The "350 mm" Merchant mill is a semi continuous high capacity mill designed to roll 500,000 tones of finished products per year as per present market demand. Main products are :Rounds Bars 28,32,36,40,50,53,56,60,63 & 67 mm dia; TMT bars of 28, 32,36, 40 and 45 mm are also being rolled. Angles 50x50, 65x65, 75x75, 80x80 and 90x90 mm leg lengths and thickness ranging from 5 to 10 mm.Channels 100x50, 75x40 mm.

COKE OVEN BATTERIES: Description Total length of oven Total height of oven Useful height Battery (1-8) 14,080 mm 4300 mm 4000 mm Battery9&10 16,000 mm 7000 mm 6700 mm

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No. of ovens Width on Pusher side Width on Coke side Average Width Useful volume Coal Charge per oven (on dry basis) Chimney height

65 382 mm 432 mm 407 mm 21.6 Q.M. 16.4 Tonne

67 385 mm 485 mm 410 mm 41.6 Q.M. 30.0 Tonne

100 M

120 M

Plate Mill:Capacity 9, 50,000 tonnes

Plates thickness - 8-120 mm Width Length - 1500-3270 mm - 5 12.5 M

The modern plate mill rolls out heavy and medium plates, as well as those for the pipe manufacturers. Plates of wide varity in any required size, and strength, chemical and physical properties can be produced here. It has capacity to produced high pressure, boiler quality and high tensile steel. Ship building creates, conforming to Lloyds specifications, and pressures vessals boiler plates, conforming to various ASTM, ASME, standards, have with stood the challenges of nature and time. Some of the unique features of the mill are on line finishing facilities and off line normalizing facilities. BHILAI has the widest plate mill in the country and it uses continuously caste slabs as input. Liquid steel produces under control conditions in the LD converters is rinsed with argon gas to homogenize the composition as well as to remove non-metallic inclusion before continuous casting so as to ensure the production of high quality feed stock for the plate

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mill. As per customer requirement or specification , plates are normalize in a roller hearth normalizing furnace. CAPTIVE MINES :Iron Ore - Dalli-rajhara iron ore complex, 80 kms from bhilai Lime Stone NANDANI mines 23 kms from BHILAI DOLOMITES- hirri mines 150 kms from BHilai

BSP ORGANISATIONAL OBJECTIVES: To encage customer satisfaction through: Improvement in productivity and product quality. Skill enhancement of our people by competence commitment and culturebuilding. Production as per customer requirements. Achieving continual improvement in productivity, quality and salability of our products. PRODUCT PROFILE: Bhilai Steel Plant (BSP) has mainly three types of products:1. 2. 3. Semis Product Long Products Flat Products

BSP is one of the major producers of long steel products in India. The current product mix of BSP comprises Plates, Rails, Heavy Structurals, beams, channels, merchant products, bars, rods and light structurals, wire rods and semis, like blooms and billets.

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Presently, the long products constitute about 74% and flat products about 26% of the saleable steel produced at BSP. PRODUCT MIX OF BSP:Rail & Structural Mill Products

(Capacity - 7,50,000 T )

Rails channels Angles beams Crossing Sleeper. Bhilai is the sole supplier of the country's longest rail tracks of 260 meters.

Bhilai Rails Largest producer and leading rail maker of the world. Four and a half decades of experience in rail making. Produced over 15 million tones of rails; 2.7 lakh km in length. Indian Railways- Worlds second largest rail company moves exclusively on Bhilai rails. Bhilai rails are subjected to worlds highest traffic density and axle loads. Rails exported to 10 countries with exports to South Korea, New Zealand, Argentina, Turkey, Iran, Egypt, Ghana, Bangladesh and Malaysia. Technological Superiority Capability to produce as rolled lengths of 80 meter and welded panels up to 260 meters High degree of Straightness due to worlds most advanced and Laser straightness measurement based end straightening machine. World class tested rails; Laser straightness measurement, Ultrasonic and eddy current testing machines Computerized Rail Tracking system for collection and storage of all process and testing related data of each rail.

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MAJOR BSP PRODUCTS & THEIR END APPLICATION Product End Use Light Structurals Capital Goods, Fabrication, TLT, Construction Wagon/Coach Building, Points & Crossing Forgings Wire Rods Construction, Wire Drawing, Electrode Manufacturing. Fastners Rails Rail Lines Heavy Structurals Fabrication, TLT, Construction, Wagons/ Coach Builders Plates Construction, Fabrication, Capital Goods, Pipe Makers, Boiler/Pressure Vessel, Sluice Gates, Heavy Machinery, Ship Building ,Coal Chem icals :Road Making, Industrial Use, Fertilisers,etc ,Coal Chemicals include : Ammonium Sulphate; Sulphuric Acid; Benzene; Toluene; Xylene; Solvent Naphtha; Heavy oil ; Anthracene oil & pitch; Sodium phenolate, Dephenolised Oil, etc. MILESTONES IN BHILAI STEEL PLANTS JOURNEY Date Event February 2, 1955 Signing of Indo-Soviet Agreement. February 4, 1959 Blast Furnace 1 comm issioned.

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February 22, 1961 1 MT Plant com pleted. September 1, 1967 2.5 MT expansion completed. March 17, 1976 Cumulative production of 25 MT Steel. March 29, 1983 Hot Trial of 3600 m m Plate Mill. July 1984 Hot Trial of Converter and Continuous Casting. September 12, 1986 First Twin Hearth commissioned. August 30, 1987 Blast Furnace 7 blown in. November 5, 1996 CO Battery 10 commissioned. February 4, 2002 SP-3 Dedicated to the Nation. June 27, 2004 Long Rail Project Commissioned. May 2005 Cumulative Saleable Steel production surpasses 100 MT mark. March 2006 steel plant to surpass 5 MT annual Crude Steel production. February 4, 2008 Golden Jubilee Year of Commencement of Production begins.

HIGHLIGHTS: 2010-11 BHILAI STEEL PLANT

1.

Production of main items: The capacity utilisation for Hot Metal, Crude Steel and Saleable Steel production was 121.4 %, 135.8% and 144.8% respectively. Unit: Million T Item Hot Metal Crude Steel Saleable Steel 2009-10 5.37 5.11 4.37 2010-11 5.71 5.33 4.57 % Rated Capacity 121.4 # 135.8 144.8

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Record production of 5.71 million tonnes of Hot Metal, exceeding previous best of 5.39 million tonnes in 2008-09 and registering a growth of 6.3% over the previous year.

Record production of 5.33 million tonnes of Total Crude Steel, surpassing the previous best of 5.18 million tonnes in 2008-09 and registering a growth of 4.3 % over the previous year.

Record production of 4.57 MT of Saleable Steel, surpassing the previous best of 4.49 T achieved in 08-09 and registering a growth of 4.5 % over previous year.

Achieved: Highest ever Labour Productivity at 326.0 T/Man/Year against the previous best of 309.1 T/Man/Year in 09-10.

1.

New Products developed : To meet the customers demand and to increase the market share, BSP has fulfilled its plan to develop one product each month. A total of 12 new products were developed in the financial year 2010-11.
1. High Tensile thicker plates (100mm) in Normalized condition with Sub-

zero Impact toughness & Ultra-sonic soundness : High Tensile plates have

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been developed in Normalised condition for thicker gauge (100mm) plates with sub-zero Impact to toughness & Ultrasonic soundness. The heats were routed through secondary refining units for control of Sulphide inclusions and lowering of harmful dissolved gases. All plates were subjected to Sandwich cooling after rolling to ensure internal soundness as per ASTM A578 Level B. The plates have been used for construction of Sluice gate for Hydel power project in Uttaranchal.
2. HT plates in grade 450E with improved toughness and corrosion resistance

for steel superstructure of rail-cum-road Bridge: Corrosion resistant steel plates with high tensile strength have been produced in grade 450E for the Ganga Bridge Project of Indian Railways. The steel has been alloyed with Copper, Niobium & Vanadium to achieve the required properties like corrosion resistance, high tensile strength and impact toughness and routed through secondary refining units to improve overall steel cleanliness. The plates shall be used for the construction of steel superstructure of the two rail-cum-road bridges being built over the river Ganges at Patna & Munger.
3. 45E1 Grade R260 Rails in Euronorm Specification (EN 13674-4) for Sri

Lanka Export: Rails in 45E1 section and R260 Grade have been made as per Euronorm specification EN 13674-4. Special roll pass designing was done for rolling of these 45Kg/metre rail section, which is much smaller than the normal 52Kg/metre or 60Kg/metre sections being regularly rolled for Indian Railways. During testing, rails pertaining to these orders were checked for the depth of decarburization along the rail head through superficial hardness testing, as stipulated in the Euronorm specification.
4. 85mm thick E410 grade plate with UT & impact toughness for

earthmoving equipment: M/s BEML needed high strength 85mm thick plates for their heavy duty earth-moving equipment. To cater to the requirements of the key customer, Bhilai Steel Plant developed the E410 grade plate in the required thickness. The chemistry of the steel was suitably modified with micro-alloying elements to ensure attainment of the high strength together with the high impact toughness in such thicker gauge plates. The heat was extensively degassed and Sulphur was reduced to levels less than 0.010% to guarantee Ultrasonic soundness of the 85mm thick plates.
5. 120mm thick normalized ASTM A36 plates with ultrasonic testing: For the

first time, Bhilai Steel Plant has produced normalized plates in 120mm thickness in ASTM A36 quality. During steel-making, the heats were routed through secondary refining units to ensure cleanliness, especially with respect to Sulphur and dissolved gas contents. The plates have been supplied to M/s BHEL, Ranipet, for construction of auxiliary structure of high capacity boilers.

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6. 120mm thick normalized Boiler Quality plates with ultrasonic testing :

Thicker gauge Boiler Quality plates in IS 2002 Gr.II have been developed in 120mm thickness for M/s BHEL, Haridwar, for use in the Turbine pedestal of 500MW Thermal Power Plant. During steelmaking, the heats have been treated with synthetic slag for reducing the detrimental sulphide inclusions. Moreover, the heats were routed through Degassing units to remove the harmful dissolved gases. After rolling, the plates were subjected to sandwich cooling to enhance the ultrasonic soundness, and further, to normalizing heat treatment to enhance the mechanical properties.
7. Cr-Mo alloyed creep resistant steel casting for Sinter pallets: Sinter pallets

in Sintering Plant were cracking prematurely, leading to unwarranted breakdown and thus, hampering productivity. After studying the problem, CrMo alloyed creep resistant steel casting was suggested in place of the original nodular graphite cast iron material. Heats were made in Electric Arc Furnace of the Foundry Shop and the castings, after fettling and finishing, were supplied to the Sintering Plant for use in the high-temperature application.
8. Killed quality Structurals with low temperature impact toughness: For

construction of the superstructure of the rail-cum-road bridges of Ganga Bridge Project, Patna/Munger, Killed quality structurals (Channel 400) requiring low temperature impact toughness were developed through the ingot route. To minimize the formation of shrinkage cavities in the ingots and, thus, ensure internal soundness of the structurals, the special process of Bottom Pouring was adopted during ingot teeming. The heavy structurals were dispatched to M/s East Central Railway after conducting piece-by-piece testing and inspection, so as to ensure that the best quality steel is used for this mega project of national importance.
9. High Strength Micro-alloyed Pressure Vessel quality steel plates in 120mm

thickness with Ultrasonic soundness & Sub-zero impact toughness: Pressure vessel quality steel plates in thicker gauge (120mm thickness) have been made for the first time for application requiring guaranteed ultrasonic soundness and sub-zero impact toughness. The steel has been extensively degassed in RH Degasser and, further, micro-alloyed with Nb / V to ensure the requisite quality characteristics. The heavy steel plates have been supplied to M/s BHPV for construction of Pressure Vessels for storage of Nitrogen at high pressure.
10. High Strength Hull Structural steel plates with dual certification (ABS &

DNV) for export: Steel plates have been developed in high tensile ship building quality in grade AH/EH 36. During steel making, the heats were routed through secondary refining and the steel was made with low Sulphur content (< 0.010%). Special care were taken while rolling the plates (thickness up to 38mm), which are used for manufacturing the hull of ocean-going ships. After

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successful testing and inspection in presence of ABS & DNV inspectors, the plates have been exported against requirement from M/s Thyssen, Germany.
11. High Strength 100mm thick Pressure Vessel quality SA537Cl-1 plates with

ultrasonic soundness: For the first time in its history, BSP has made Pressure Vessel quality SA537Cl.1 steel plates in 100mm thickness. The high impact strength required at sub-zero temperature for this grade of steel could be successfully achieved by suitably modifying the chemical composition and rolling parameters. Moreover, extensive de-gassing during steel making process and sandwich cooling of plates after hot rolling helped in achieving ultrasonic soundness of such thicker gauge plates. These plates are going to be used in Hydel Power projects.
12. Forming quality steel plates for Earth-moving equipments:

Forming quality steel plates have been developed in high tensile grades specifically for the manufacturing of Earth-moving equipments. The chemical composition of the steel has been optimized for achieving higher strength levels and, at the same time, minimizing the incidence of cracking/tearing during fabrication at the customers end. During processing, heats were routed through secondary refining and the plates were control cooled to achieve the requisite properties.

AWARDS AND ACCOLADES: Several awards were won by Bhilai Steel Plant and its employees during the year. Some of the prestigious awards received are:

Bhilai Steel Plant was adjudged winner of The Prime Ministers Trophy for the best integrated Steel Plant in the country for two years in succession for the financial years 2006-07 and 2007-08. The plant has achieved the unique

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distinction of having won the trophy 9 times out of a total of 16 times that it has been awarded. BSP has won the Greentech Environment Excellence Platinum Award for the year 2010 in Metal & Mining sector. The award was instituted by Greentech Foundation, New Delhi. The platinum award is the highest in its category. This award has been given to Bhilai for its outstanding contribution in implementing pollution control technologies & environment conservation measures in various spheres of its activities in the assessment year 2009-10 in December 2010. Coke Oven department and Environment Management Department of BSP has been awarded Ispat Suraksha Puraskar for 2007 and 2008 and Ispat Paryavaran Puraskar for 2008-09 respectively by Joint Committee on Safety, Health & Environment in Steel Industry (JCSSI) in July 2010. Bhilai Steel Plant bagged the prestigious Golden Peacock National Quality Award 2011 conferred by Institute of Directors on 28th January, 2011. BSP has been awarded the Greentech Safety Gold Award 2010 for its performance on the safety front and reduction in accidents in recent years. The award was given away by Greentech Foundation, New Delhi at a function organised in Goa on 24th May 2010. Ministry of Labour & Employment, Govt. of India announced National Safety Award for 2008 for all types of industries of India, based on achievements in safety by the industries. 7 departments of Bhilai Steel Plant have won the prize on the parameters like Longest Accident Free Period and Less Severity Rate. These shops are RMP-1, RMP-2, RTRS, Forge & Steel Structural Shop, Machine Shop-2, Machine Shop-3 and Reclamation Shop. BSP has been awarded the Golden Peacock Eco-Innovation Award 2010 instituted by World Environment Foundation. BSP won this award for its project of replacing horizontal fired burner in its sinter plant 2 with curtain flame ignition system in all four burners. The project has resulted in energy savings to tune of 20%. Importantly, the project has enabled reduction in carbon dioxide emissions to the tune of 16,000 T/year on account of less gas being burnt. BSP has been awarded the prestigious HR Excellence Award by the Greentech Foundation. The award was presented at a function during the HR Conference at Goa on 17th Sept 2010. The conference was attended by senior officers of public and private sector organisations and senior functionaries of government departments. BSP has won the Golden Peacock Award for Corporate Social Responsibility for Year 2010. The award instituted by World Council for Corporate Governance and Institute of Directors, New Delhi was given away at the 5th Global Conference on CSR held in Lisbon, Portugal from 23 to 25th Sept 2010. The annual CII-ITC Sustainability Awards are given out to recognise and reward excellence in economic, environmental and social performance. Seventeen winners were recognised in different categories of the Awards. The Certificate of Commendation for Significant Achievement for Independent

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Unit was given to - L&T-ECC Division, SRF Ltd-Chemical Division, SAILBhilai and NTPC-Dadri. Shri V K Arora, ED I/c, BSP has been honoured as one of the Eminent Engineering Personality of the Country by the Indian Institute of Engineers at the Industrial Engineering Congress held at Kochi, Kerala on 17th Dec 2010. PMs Shram Awards for 2009 15 employees in three groups have been awarded the prestigious Shram Vir and Shram Shree Award for Year 2009. Vishwakarma Puraskar for 2009 - A total of 36 employees in seven groups have been awarded the Vishwakarma Rashtriya Puraskar for 2009. Chairmans Trophy for Young Managers- three young executives of BSP won the Chairmans Trophy for Young Managers 2009-10. This is the 3rd time that managers from BSP have won this trophy.

Bhilai Steel Plant has excelled in all walks of life, be it technology, quality, environment or socio-culture, some of the prestigious awards bugged by BSP are as follows. Prime minister Trophy for best integrated steel plant in India Won seven times science its inception in the year1992-93, 1993-94, 1995-96, 1996-97, 1997-98, 2003-04 and 2004-05.

National energy conservation award in the integrated steel sector won for 1994, 1996, 1998 & 1999.

IIM National Quality awards winners in ferrous category during 1995-96, 199798 and 1999-2000. BIS Rajiv Gandhi National Quality award won twice in recent years. IOD Golden Peacock National Quality Award won thrice in recent year. INSAAN Award for employee suggestions six times in last Seven year. SAIL paryawaran Award for all the six times (this ward was given from 1992-93 til 1997-98), for best environmentally managed Integrated Steel Plant. Several Paryawaran Awards have been also been won by captive mines and SMS-1 of BSP.

Indo- German Green Tech. Environment Excellent Award for the year 1999-2000. Lal Bahadur shastri Memorial Award for the year 2000-01 for Best Pollution Control Implementation Gold Award. Dalli mines have bagged National Safety Award for a record seven times.

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National Award for best pay rolls the year 1999-2000 for outstanding social work won by Bhilai savings group in public sector for 1999-2000 and thrice earlier as best Sanchayika Award.

Washeshari Devi Bhatia memorial Charitable Trust Award for Mahila Samaj.

Steel ministers Trophy for the longest accident free period during 1995 -96 in the integrated steel plant category.

BTI adjudged the best Training Establishment in northern zone by all India Regional Council several times. Prime Ministers Shram Awards since inception of the award(1985)- Total 25 won as follows: Shram Ratan Shram Bhushan Shram vir Shram Shri Vishwakarma Rastriya puruskar Arjun Award

: 08 : 09 : 04 : 04 : 188 : 02

Apart from above, numbers individual group awards have been won time by BSP employees at National level in the field of Quality Circles, Management , Metallurgy, Sport & Cultural Activities etc.

Bhilai Rail universally certified RDSO, Indian Railways RITES Ltd ISO: 9001- 2000 certificate by LRQA (Lloyds Register Quality Assurance) ISO 14000 certified by BIS Crown Agents, London General Superintendence Company, Geneva Lloyds Register of Shipping

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Robert W Hunt & Company Overseas Merchandise Inspection Company, Tokyo Egyptians Railway inspection Team.

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LITERATURE REVIEW

According to TEAD and METCALFE:-

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"Industrial Relation are the composite result of the attitudes approaches of employers and employees towards each other with regard to planning, supervision, direction and coordination of the activities of an organization with a minimum of human efforts and frictions with an animating spirit of cooperation and with proper regard for the genuine well being of all members of the organization. According to DALE YODER:-

"Industrial Relation is a whole field of relationship that exists because of the necessary collaboration of employees in the employment process of an industry ." According to ALLAN FLANDER:-

"The subject of industrial relations deals with certain regulated or institutionalized relationships in industry ." According to Professor CLEGG:-

"Industrial Relations are the rules governing employment together with the ways in which the rules are made and changed and their interpretation and administration." From the above definitions we find Industrial Relations as:i) The term stood for manpower of the enterprise i.e. the employee employer relationship in an industry . ii) Later on the relations get created at different levels of the organization by the diverse, complex composite needs, aspirations, attitudes and approaches among the participants. iii) The parties actively associated with any industrial relation are the workers, the management, the organizations of workers and managements, and the State. iv) It denotes all types of inter - group and intra -group relations within industry, both formal as well as informal.

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OBJECTIVES OF INDUSTRIAL RELATION :Apart from the primary objective of bringing about sound and healthy relations between employers and employees, Industrial Relation aims at:A. To safeguard the interest of labor and management by securing the highest level of mutual understanding and good-will among all those sections in the industry which participate in the process of production. B. To avoid industrial conflict or strife and develop harmonious relations, which are an essential factor in the productivity of workers and the industrial progress of a country. C. To raise productivity to a higher level in an era of full employment by lessening the tendency to high turnover and frequency absenteeism. D. To establish and nurse the growth of an Industrial Democracy based on labor partnership in the sharing of profits and of managerial decisions, so that ban individuals personality may grow its full stature for the benefit of the industry and of the country as well. E. To eliminate, as far as is possible and practicable, strikes, lockouts and gheraos by providing reasonable wages, improved living and working conditions, said fringe benefits. F. To establish government control of such plants and units as are running at a loss or in which productions has to be regulated in the public interest. G. Improvements in the economic conditions of workers in the existing state of industrial managements and political government. H. Control exercised by the state over industrial undertaking with a view to regulating production and promoting harmonious industrial relations. I. Socializations or rationalization of industries by making he state itself a major employer

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J.

Vesting of a proprietary interest of the workers in the industries in which they are employed.

COMPONENTS OF INDUSTRIAL SYSTEM:I) PARTICIPANTS: The participants in the industrial relations sphere are composed of duly recognized representatives of the parties interacting in several roles within the system. It includes a. Employee Relation - It includes the complex relationship among the employees. b. Labour Relation - It includes the relationship between management and Trade Workers. c. Public Relation - It includes the relationship of industry with the entire community as a whole. 2) ISSUES: The power interactions of the participants in a workplace create industrial relation issues. These issues and the consequences of power interactions find their expression in a web of rules governing the behaviour of the parties at a workplace. : 3) STRUCTURE: The structure consists of all forms of institutionalised behaviour in a system. The structure may include collective procedures, grievance settlement practices etc. legal enactments relevant to power interactions may also be considered to be a part of the structure. 4) BOUNDARIES: In systems analysis, it is possible to find an issue which one participant is totally indifferent to resolving while, at the same time, the other participant is highly concerned about resolution of the same. These issues may serve to delimit systems boundaries. ASPECTS OF INDUSTRIAL RELATION

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The main aspects of Industrial Relations are:i. ii. Labor Relations, i.e. relations between workers and management. Employer-employees employees. iii. iv. v. vi. vii. Group relations, i.e. relations between various groups of workmen. Community or Public relations, i.e. relations between industry and society. Promotions and development of healthy labor-managements relations. Maintenance of industrial peace and avoidance of industrial strife Development of true industrial democracy. relations, i.e. relations between management and

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FEATURES OF INDUSTRIAL RELATION A few notable features pertaining to Industrial Relations are as under: 1. Industrial Relation do not emerge in vacuum they are born of employment relationship in an industrial setting. Without the existence of the two parties, i.e. labor and management, this relationship cannot exist. It is the industry, which provides the environment for industrial relations. 2. Industrial Relation are characterized by both conflict and co-operations. This is the basis of adverse relationship. So the focus of Industrial Relations in on the study of the attitudes, relationships, practices and procedure developed by the contending parties to resolve or at least minimize conflicts. 3. As the labor and management do not operate in isolations but are parts of large system, so the study of Industrial Relation also includes vital environment issues like technology of the workplace, country's socio-economic and political environment, nation's labor policy, attitude of trade workerss workers and employers. 4. Industrial Relation also involve the study of conditions conductive to the labor, managements co-operations as well as the practices and procedures required to elicit the desired co-operation from both the parties. 5. Industrial Relations also study the laws, rules regulations agreements, awards of courts, customs and traditions, as well as policy framework laid down by the governments for eliciting co-operations between labor and management. Besides this, it makes an in-depth analysis of the interference patterns of the executive and judiciary in the regulations of labor-managements relations.

RESEARCH METHODOLOGY

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There are various methodologies in order to complete this project. The methodology which has been adopted in this subject works are as follows: a) Questionnaire :

To know the opinion about the Industrial Relation system in Bhilai Steel Plant (SAIL), questionnaires has been made for executives, workerss -representative and workers separately. This was supplied to 50 executives, workers representatives and 200 workers. b) Records :

The secondary source of getting facts related to project work has been collected from the following: Statistical statement Journals Internet

BSP Panorama Personnel working within the premises of BSP

c)

Observations :

The investigator observed the mental and physical involved of both the management and worker in connection of industrial relation with various departments of the plant. d) Interviews :

The investigator took interviews of the executives, workers representatives and workers based upon Industrial Relations of R.S.P.

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IMPORTANCE OF THE STUDY: The importance of this study is:i) To find out the internal industrial relation system between the management, the worker and workers. ii) iii) To find out the causes which makes industrial relations positive or negative. To find out the industrial peace and harmony that is going on within the premises of R.S.P. iv) To find out the facilities given to the worker which motivate the workers to sacrifice their blood and sweat for increasing the productivity. v) To find out the ways to help in building the positive industrial relations for workers and management for development of the interest of R.S.P. as well as the interest of nation.

DATA INTERPRETATION AND ANALYSIS

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1.

How is your relation with the management? Question Good 32 64 Bad 18 36

Number of Respondents Percentage

Chart 1

Interpretation From the above chart it is clear that 70 percent of the workers have good relations with the management where as rest 30 percent of the employees do not have such good relation.

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2.

Are you satisfied with your salary? Question Yes 42 84 No 08 16

Number of Respondents Percentage

Chart 2

Interpretation Most of the workers are well satisfied with the salary being provided to them but rest 16 percent are not satisfied.

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3.

Are you satisfied with the mass contact programme held in BSP? Question Yes 35 70 No 15 30

Number of Respondents Percentage

Chart 3

Interpretation Most of the workers are of the opinion that they are well satisfied with the interaction programme held between the MD and the workers and rest 30 percent are not satisfied with the mass contact exercise being conducted at BSP.

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4.

How are the services provided towards medical and health facilities? Question Yes 13 26 No 18 36 Average 17 34 Bad 2 4

Number of Respondents Percentage

Chart 4

Interpretation This chart clearly shows that most percentages of workers are satisfied with the services provided by BSP but only a little percentage of workers are not satisfied.

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5.

Are you satisfied with training provided by the safety departments Question Yes 39 78 No 11 22

Number of Respondents Percentage

Chart 5

Interpretation About 78 percent of the workers believe that they are satisfied with the training provided by the safety departments and rest 22 percent are not satisfied.

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6.

Do you feel workers participation in management is a healthy provision for bringing harmonious relationship in the industry? Question To Great Extent 13 26 To some Extent 18 36 Not at all 17 34

Number of Respondents Percentage

Chart 6 Interpretation Most of the workers feel their participation in management develop healthier relation with the management and a small percentage doesnt think so.

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7.

Do you feel having good relationship with the management the efficiency of worker is increased Question To Great Extent 13 26 To some Extent 18 36 Not at all 17 34

Number of Respondents Percentage

Chart 7 Interpretation About 68 percent of workers believe that their efficiency is increased by having good relationship with the management

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8.

Are you satisfied with your salary? Question Yes 45 90 No 5 10

Number of Respondents Percentage

Chart 8

Interpretation 90 percent of the workers believe that they are satisfied with the salary provided to them by BSP.

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9.

How is the incentive bonus scheme working in the plant? Question Very Good 7 14 Good 33 66 Average 8 16 Poor 2 4

Number of Respondents Percentage

Chart 9 Interpretation About 66 percent of workers are in the opinion that the incentive bonus scheme working in the plant is good.

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10.

How do you feel about the existing grievance handling system? Question Very Good 10 20 Good 20 40 Average 15 30 Poor 5 10

Number of Respondents Percentage

Chart 10 Interpretation About only 60 percent of the workers feel that the existing grievance handling system in BSP is good.

QUESTIONNAIRE FOR MANAGEMENT

1.

Do you feel good relationship amongst the employees in BSP? Question Good Bad

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Number of Respondents Percentage

43 86

7 14

Chart 1

Interpretation About 86 percentage of management believe that good relationship exist among the employees of BSP

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2.

Does good relations affect achievement in your organization Question Yes 42 84 No 08 16

Number of Respondents Percentage

Chart 2

Interpretation Most of the workers are well satisfied with the salary being provided to them but rest 16 percent are not satisfied.

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3.

Do you feel by good relationship the efficiency of worker is increased? Question Yes 43 86 No 7 14

Number of Respondents Percentage

Chart 3

Interpretation About 86 percent of employees are of the opinion that by creating good relationship the efficiency of worker is increased.

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4.

According to you, how is the relationship between workers and management in BSP? Question Number of Respondents Percentage Good 33 66 Average 14 28 Poor 3 6

Chart 4

Interpretation It is clear from the above chart that about 66 percent of employees believe that the relationship between workers and management is good.

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5.

How is the relationship between management and workers Question Good 25 50 Average 20 40 Poor 5 10

Number of Respondents Percentage

Chart 5

Interpretation From the above it is clear that 50 percent of employees feel that the relationship between management and workers is good. Another 40 percent of employees feel that the relationship is average.

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6.

Is the management able to satisfy the workers in BSP? Question Almost 18 36 To some Extent 29 58 Not at all 3 6

Number of Respondents Percentage

Chart 6 Interpretation From the above chart it is justified that most of the workers are well satisfied with the management in BSP.

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7.

Are you getting satisfaction out of your job? Question To Great Extent 37 74 To some Extent 11 22 Not at all 2 4

Number of Respondents Percentage

Chart 7 Interpretation About 74 percent of employees are satisfied with their job to a great extent and 22 percent of employees are satisfied with their job to small extent.

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8.

Do you think there is over employment in BSP? Question To Great Extent 2 4 To some Extent 8 16 Not at all 40 80

Number of Respondents Percentage

Chart 8

Interpretation About 80 percent of employees are of opinion that there is no over employment.

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9.

Do you feel workers participation in management is a healthy provision for bringing harmonious relationship within Industry? Question Yes 46 92 No 4 8

Number of Respondents Percentage

Chart 9 Interpretation It is clear from above that about 92 percent of employees believe that worker participation in management is a healthy provision for bringing harmonious relationship within an industry.

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10.

Do you discuss with the workers and take their suggestions to solve the problems and other matters? Question Yes 34 68 Sometimes 14 28 No 2 4

Number of Respondents Percentage

Chart 10 Interpretation Out of 50 respondents about 34 respondent have discussion with the workers related any problem or their suggestion, rest 14 sometimes have discussion at the time of their need.

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11.

Do you think that workers of BSP are getting great benefits in relation to management? Question Yes 39 78 No 11 22

Number of Respondents Percentage

Chart 11 Interpretation About 78 percent of employees of BSP believe that they are getting benefits in relation to the management

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12.

Do you have a good understanding of this organizations goals and objectives Question Yes 43 86 No 7 14

Number of Respondents Percentage

Chart 12 Interpretation About 86 percent of the employees feel that they have a good understanding of this organizations goals and objectives.

FINDINGS

EEFFCTS OF POOR INDSTRIAL RELATIONS

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Poor Industrial Relation produces highly disquieting effects on the economic life of the country. We may enumerate the ill-effects of poor Industrial Relations as under: 1. Multiplier effects: Modern industry and for that matter modern economy are interdependent. Hence although the direct loss caused due to industrial conflict in any one plant may not be very great, the total loss caused due to its multipliers effect on the total economy is always very great. 2. Fall in normal tempo: poor Industrial Relations adversely affect the normal tempo of work so that work far below the optimum level. Costs build up. Absenteeism and labor turnover increase. Plants discipline breaks down and both the quality and quality of production suffer . 3. Resistance of change: Dynamic industrial situation calls for change more or less continuously. Methods have to be improved. Economics have to be introduced. New products have to be designed, produced and put in the market. Each of these tasks involves a whole chain of changes and this is resisted bitterly if these are industrial conflict. 4. Frustration and social cost: every man comes to the work place not only to earn a living. He wants to satisfy his social and egoistic needs also. When he finds difficulty in satisfying these needs he feels frustrated. Poor Industrial Relations take a heavy toll in terms of human frustration. They reduce cordiality and aggravate social tension.

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PROBLEMS OF INDUSTRIAL RELATION: Due to surplus of manpower in Bhilai Steel Plant labour productivity could not be achieved at the desired level which creates some problems in Industrial Relation situation of BSP. A good number of employees had been recruited earlier are not fit for that posts in which they are in now so they are unable to understand the practical scenario, which become an obstacle in Industrial Relation of BSP . A VIEW FROM WORKERS AND MANAGEMENT We have conducted an interview through questionnaire method and collected some information regarding suggestions to improve healthier Industrial Relation in BSP from workers and management as well. Workers suggest that: There should be awareness programmes to be organized by the management in respect of the benefits of good relationship and better future.

Management suggests that: There should be proper co-operation between management and workers. Workers should help the management in decision making process so that the Industrial Relation situation and productivity of Bhilai Steel Plant is better possible.

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RECOMMENDATIONS

Both management and labors should develop constructive attitudes towards each

other .

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 All basic policies and procedures relating to Industrial Relation should be clear to

everybody in the organization and to the workers. The personnel manager must make certain that line people will understand and agree with these policies.
The personnel manager should remove any distrust by convincing the workers of

the company's integrity and his own sincerity and honesty. Suspicious, rumors and doubts should all be put to rest. Some awareness programmes should be arranged so as to avoid the ignorance of illiterate workers. Both the management and workers should shoulder their responsibilities properly in order to minimize burden over a few mass. The grievances of workers should be taken into consideration individually to free them from mental anguish and allow them to work without any hesitation. Workers should be given chances to show their creativity and talent before management and must be rewarded for that. The management should give fair and prompt decision to the workers so that they don't favour to knock the doors of court of law. The workers must also be co-operative to their management and help them in achieving the profit of the company.

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BIBLIOGRAPHY

During my summer training period I have collected the required informations from the following people and website: 1. 2. 3. 4. 5. Mr. Amulya Priyadshi , Senior Manager, Personnel- Industrial Relations Mrs- A.A Lal, Senior Manager,Personnel- Non-Works Mr. S. K. Shrivastava, Manager, Personnel- MPS www.sail.org www.google.com

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