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Role Profile

Job Description
Job Title Directorate or Region Location of post Reports to Purpose of job:
To support British Council Examinations Services in order to meet country strategic objectives and its growing examinations business in Bangladesh. The main focus of this post is administration, promotion of IELTS exams and customer care. Examinations Services Officer ( IELTS ) SA Dhaka Head of IELTS Exams

Department/Country Pay Band Duration of job

Bangladesh J Indefinite

Context and environment: (e.g. dept description, region description, organogram)

The job holder will work with the IELTS team of 8 members in Dhaka Bangladesh. The IELTS exams operation in Bangladesh is one of largest exams operations in the SA region. We expand and defend our IELTS exams market share by working together as a team as we have competitors in the local IELTS market. The job holder will assist the other IELTS team members in the conduct of exams in professional manner by maintaining all EQS (exams quality standards) standards. The person will deliver a wide range of financial services including registration, cash collection, recording financial transactions and other exams records. The person will work directly under the supervision on Head of IELTS exams operation.

Accountabilities, responsibilities and main duties: (including people management and finance) Accountabilities:

To ensure that all payments of markers, invigilators, examiners are settled on time following the agreed time schedule. To ensure that the IELTS marking (listening reading scripts, writing scripts and oral tests) are conducted on time meeting all EQS standards To manage the TRF (test report form) printout to be despatched abroad for candidates

To conduct all IELTS exams in compliance with the global EQS (exams quality standards) standards and exams boards regulations. To run all exams administration following the set deadlines accurately To provide best customer services from exams counter (information, guidance, handle equerries) in a professional manner.
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Resourcing team November 2010

To meet all EQS standards in delivering agreed services to IELTS candidates. To keep the IELTS test records ( speaking record sheet, jagged result record, writing scripts, speaking records ) updated in the secured storage at all times. To generate specific reports for IELTS test administrator on jagged results for each test session To process the payment of markers, invigilators, examiners, and other service provider and exams boards and follow up to ensure the payment is made accurately according to the agreed schedules. To check financial records and reconcile all transactions on a monthly basis and to report any discrepancies or issues in the financial reports / cash receipts to Head of IELTS exams immediately. To adhere the British Council policy in collection and handling of cash payments To take additional responsibilities as assigned by Head of IELTS exams

Main Duties To assist with IELTS exams administration and the delivery of exams To deal with markers, invigilators and examiners payments To manage the TRF (test report form) prints and TRF despatch To deal with IELTS marking sessions at test centres

Key relationships: (include internal and external)

To maintain professional relationship with team members, other BC colleagues and the externals customers ( IELTS markers, examiners, invigilator, candidates and other stake holders)

Other important features or requirements of the job (e.g. travel, unsocial/evening hours, restrictions on employment etc)
Frequent weekend work during peak examination periods, frequent off-site work, occasional very early mornings, occasional travel. Where applicable, this will be compensated with TOIL. Must adhere strictly to exam security and administration requirements. Possible regular travel within Bangladesh

Please specify any Local Bangladeshi passport/visa and/or nationality requirement. Please indicate if any security Reference is required or legal checks are required for this role.

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Resourcing team November 2010

Person Specification
Essential Behaviours Creating Shared Purpose (Essential) Working Together (More demanding) Being Accountable (More demanding) Making it Happen (More demanding) Desirable Assessment stage


Skills and Knowledge

Excellent written and spoken communication skills in English Computer skills (Level 1 except e-learning)

Knowledge about Short listing, Written test UK education & Interview and examinations
Financial Planning and Management (Level 1 receipts process: invoiced and non-invoiced, payment process, monitoring and reporting.)


Prior experience of examinations administration

Short listing & Interview


First degree or equivalent.

Short listing

Submitted by


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Resourcing team November 2010

Guidance on Preparing a Role Profile

(a) Job Description Complete the job description section of the role profile Purpose of job What is the overall aim of the job? Why does it exist? (One or two sentences are usually enough for this). Context and Environment what does the department do? Which region does the job sit in? Are there any particular challenges or attractions of the region or area? Is it part of a team, if so how big is the team and where does the job fit? Who does it report to? (An organogram is helpful here) Accountabilities, Responsibilities and Main Duties Accountabilities - results for which the post holder is held accountable not necessarily tasks they perform themselves. More senior roles often have more accountabilities as they deliver results through others. Responsibilities what actions or tasks is the job holder responsible for? e.g. management or administration of finances, managing people, delivering or contributing to organisational targets, delivering own or others work to agreed standards Main Duties the main specific duties that job holder has to do in order to meet the responsibilities e.g. project planning, budget planning, event co-ordination, teacher recruitment. This is not meant to be an exhaustive list of all the tasks in a job, just the main ones. If there are one or two duties which form the major part of the job e.g. reconciliation of payments for a finance role it is helpful to indicate what percentage of the job these activities take up. Key Relationships What people or organisations (internal and / or external) does the job holder have to interact with or influence and to what level? For example an Events Co-ordinator might have to maintain relationships with venue providers and participants externally and managers and PAs internally. Other important features or requirements of the job are there significant or unusual demands which are essential to the job e.g. unsocial / evening hours, international travel etc? Please be as specific as possible on these and only include those which are essential.

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Resourcing team November 2010

(b) Person Specification Complete the person specification section. As part of the role profile, it is used for recruitment purposes only. It sets out the selection criteria used for short listing and interview i.e. nature and level of the skill, knowledge and behaviour which will be assessed. These criteria are classed as either essential or desirable. Essential criteria are always used in assessment. Desirable ones are used to enable selection for interview where more than five candidates meet the essential criteria. Candidates who have declared a disability and who meet the essential criteria are always interviewed. To increase opportunity while minimising bureaucracy and the amount of work for applicants and recruiting managers, no more than eight criteria should be listed as essential under the headings of behaviours, skills & knowledge and experience. We recommend that a maximum of four desirable criteria can be added. Behaviours - Select required behaviours suggest no more than four - from the Dictionary (link attached) which you propose to use as part of the selection criteria. In each case specify the behaviour and the level. Skills and Knowledge Select required skill and level from Generic Skills Dictionary (link attached). Guidance is no more than two - for example project and contract management, financial planning and management. Specify any additional knowledge requirement (this may be not always be applicable) for example, knowledge of employment law. Experience What is the minimum experience (work or otherwise) which is required or desirable for the job for example, leading a dispersed team, implementing a new system or policy, working in the public / private sector. Qualifications - Please list the minimum qualifications or equivalent required for this role. Sometimes the "equivalent" could be practical experience or a local qualification or other similar accreditation. Qualifications should only be listed as essential if absolutely necessary for the job.

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Resourcing team November 2010