Hotels

ITC Hotels, India's premier chain of luxury hotels was launched on October 18, 1975, with the opening of its first hotel - Chola Sheraton in Chennai. Since then the ITC Hotels brand has become synonymous with Indian hospitality. With over 100 hotels in more than 90 destinations, ITC Hotels has set new standards of excellence in the hotel industry in Accommodation, Cuisine, Environment and Guest Safety.

A leader in the premium hospitality segment, ITC Hotels have had the privilege of hosting world leaders, Heads of State and discerning guests from across the world and within.

As one of India's most dynamic hospitality chains, ITC Hotels has set standards for excellence in the hotel industry by pioneering the concept of branded accommodation. The chain has developed three brands of accommodation ITC One', 'Towers' and the 'Executive Club' to differentiate between the needs of various travelers and provide high levels of service.

First to introduce branded cuisine, its restaurants Bukhara, Dakshin and DumPukht are renowned for their delicious and authentic Indian cuisines from the different regions of India. ITC Hotels also showcases international cuisine in its specialty restaurants West View and Pan Asian. ITC Hotels has strategically customized its hotels and appropriately categorized them to fulfill the service and budgetary needs of travellers. With its exclusive strategic tie up with Starwood for its top of the line premium brand the 'Luxury Collection', the group is strengthening its international marketing stance. ITC Hotels was also instrumental in bringing the 'Sheraton' brand to India, with which it enjoyed a three-decade exclusive partnership.
ITC Hotels's

properties are classified under four distinct brands:

ITC Hotels - Luxury Collection

In 2007, ITC Hotels entered a new phase in its collaboration with Starwood Hotels & Resorts. ITC Hotels now has an exclusive tie-up with Starwood in bringing its premium brand, the 'Luxury Collection', to India. These are super deluxe and premium hotels located at strategic business and leisure locations. The nine hotels which are part of this collection are: ITC Maurya in Delhi, ITC Maratha in Mumbai, ITC Sonar in Kolkata, ITC Grand Central in Mumbai, ITC Windsor & ITC Gardenia in Bengaluru, ITC Kakatiya in Hyderabad and ITC Mughal in Agra and ITC Rajputana in Jaipur.

WelcomHotels offer five-star hospitality for the discerning business and leisure traveller. Currently there are three hotels under this brand namely, WelcomHotel Rama International Aurangabad, WelcomHotel Vadodara and WelcomHotel Grand Bay Vishakhapatnam. Two other WelcomHotel Sheratons - Sheraton Park Hotel and Towers, Chennai and Sheraton New Delhi offer warm, comforting services to the global traveller and a chance to connect.

operates mid-market to upscale properties in the first-class, full-service business hotel segment all over India, in major metros, mini metros, state capitals and business towns, promising business and leisure travelers a wide choice of destinations and accommodation. Fortune Hotels currently has hotels operating in Ahmedabad, Chennai, Gurgaon, Indore, Jaipur, Jammu, Jamshedpur, Kolkata, Ludhiana, Madurai, Navi Mumbai, Ooty, Port Blair, Pune, Tirupati, Trivandrum, Vapi, Vijayawada, Vishakhapatnam, Hyderabad, Lavasa, Noida, Manipal, Bengaluru, Mussoorie, Goa, Thane, Gandhinagar and
Fortune Hotels

Mysore while several more hotels are expected to be commissioned soon in other key locations in India.

brings together a chain of palaces, forts, havelis and resorts that offer a unique experience. WelcomHeritage endeavours to preserve ancient royal homes and the historical Indian grandeur and opulence for the future Indian generations. WelcomHeritage provides a fine range of hotel services inside these architectural legacies present in Rajasthan, Madhya Pradesh, Uttarakhand, Himachal Pradesh, Jammu & Kashmir, West Bengal, Karnataka, Tamil Nadu, Punjab, Haryana, Assam, Sikkim, Meghalaya, Arunachal Pradesh, Uttar Pradesh, Maharastra, Kerala, Andhra Pradesh and Puducherry.
WelcomHeritage WelcomEnviron

is ITC Hotels' vision for a green world. It's a multi-faceted programme started in order to propagate environmental causes in the cities where ITC Hotels' hotels are located. With the guiding principle of 'Reduce, Reuse and Recycle', each hotel has its own programme, encompassing local participation, creating awareness among employees and internal conservation.
WelcomEnviron

ITC Green Centre

The ITC Green Centre in Gurgaon, the headquarters of ITC's Hotels Business is the physical expression of this commitment to sustainability - Ecological, Social and Economic. This building is one of the world's largest green buildings with space of over 170,000 square feet and the first non-commercial complex in the country to be awarded the United States Green Building Council-Leadership in Energy and Environmental Design's (USGBC-LEED) platinum rating - the highest in the order. At ITC Green Centre, energy consumption has been reduced significantly through design integration. The building has been designed to maximize the effect of natural light during daytime, largely eliminating the need for artificial ones. At the same time, the window glass, while allowing light inside, does not allow heat. This not only keeps the office cool from inside during the day, but also decreases the load on air-conditioners. Again, there is minimum exterior lighting to limit night sky pollution. The water consumption has dropped by 40 per cent and, with a water re-cycling plant, the building is now a zero water discharge building.
Hillary Clinton's visit to ITC Green Centre ITC Hotels - Empowering Differently-abled people

has established that if provided with an opportunity to work and become self-sufficient, people who are differently abled can significantly contribute to the workplace, families and the community. ITC Hotels has taken a positive step in this direction by employing people who are differently abled across its hotels. ITC Hotels believes that everyone should be treated with sensitivity and empathy. The models it has created have been effective and have succeeded in sensitising other employees to the needs of those differently-abled. Keeping in mind their specific skills, over 100 differently abled have been employed in diverse functions like housekeeping, teleworking, bakery and as musicians. Special badges for the visually impaired, whistles for hearing impaired employees to use in an emergency and sign language classes for the staff to communicate with them are just a few examples of how ITC Hotels has created an atmosphere of sensitivity and caring. ITC Hotels has also published a booklet aimed at sharing experiences with the rest of the corporate world and laying down a step-by-step guide to demystify the perceived complexities around employing persons with disabilities. Please click on the following link to download the booklet:
ITC Hotels

ITC Hotels Disability Handbook for Industry Awards ITC Hotels' strategy of benchmarking against international standards has won its hotels many laurels.

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ITC Gardenia, Bengaluru is the first Indian Hotel and world's largest, to get the LEED Platinum rating - the highest green building certification globally. ITC Hotels was named the Best Premier Hotel Brand at the Galileo-Express TravelWorld Awards 2008 & 2006. ITC WelcomHeritage won the Best Heritage Hotel Brand award in 2006.

ITC Maurya, New Delhi received the award for 'Best Luxury Hotel' at the Star Hospitality Awards 2007-08 and the NATIONAL TOURISM AWARD 2007 for 'Best Eco-Friendly Hotel' from Ministry of Tourism. WelcomHotel Sheraton New Delhi won the Golden peacock Award 2008 for Environment Management. It was also conferred the '6th Annual Greentech Safety Award' in the Service Sector for the year 2006. The NCPEDP-Shell Helen Keller Award 2008, 2007 and 2006 to ITC Hotels for the vision, policies and practices demonstrating the belief in equal rights and gainful employment for persons with disabilities. The National Tourism Award 2007-08 to ITC Grand Central, Mumbai for the best private public enterprise providing facilities for physically challenged guests at the hotel. WelcomHotel, Delhi won the same under the category - Best Eco-Friendly Hotel in 2004-05.

The PATA Gold Award 2005 in the Corporate Environmental category for the WelcomEnviron initiatives of ITC Hotels.

ITC Sonar, Kolkata has been declared as one of the best hotels in the world by the Association of British Travel Agents (ABTA) in the April 2004 issue of its magazine 'Business & Travel'. ABTA also rated Dublin amongst the top 20 bars and Bukhara the best restaurant in Asia and the finest Indian restaurant in the world. ITC Maurya, New Delhi is the only hotel in India, to have won the British Safety Council's 'Sword of Honour' thrice. ITC Maurya, New Delhi is also India's first hotel to be accorded the ISO 14001 certification for its Environment Management Systems. Eight more ITC Hotels

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followed in quick succession: ITC Windsor, Bengaluru; ITC Kakatiya, Hyderabad; ITC Mughal, Agra; ITC Rajputana, Jaipur; MyFortune, Chennai; Sheraton Park Hotel and Towers, Chennai, ITC Maratha, Mumbai and ITC Sonar, Kolkata. ITC Maurya won the Golden Peacock Innovation Management Award in 2008. It is the first hotel in India to be awarded the Golden Peacock Environment Management Award for 2001 by the World Environment Foundation. It won this award again in 2004. ITC Maurya has been awarded certificate for Excellence in Food Safety Standard from Starwood Asia Pacific Hotels & Resorts in 2008.

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ITC Maratha at Mumbai was declared to be the Best Luxury Hotel of the Year 2002, by the Federation of Hotel and Restaurant Associations of India. ITC Mughal at Agra was Asia's first winner of the Aga Khan Award for Architecture. ITC Mughal was conferred the Greentech Silver Award for safety and Environment in 2008. The prestigious 'Golden Fork Award', was also bestowed, by the International Food and Wine Writers Guild, to Bukhara and Dum Pukht restaurants at ITC Maurya. Bukhara at ITC Maurya in New Delhi has been declared the Best Indian Restaurant in the world by 'The Restaurant Magazine', UK. It has also been voted the Best Restaurant in Asia and is the only Indian restaurant to feature in the list of 50 Best Restaurants in the World for five years since 2002. ITC Maurya has won Awards for the Best Whisky Restaurant (DumPukht) and the Best Whisky Bar (Golf Bar) in India. Icons of Whisky, the most prestigious Whisky Awards in the World was launched in India for the first time at ITC Maurya in the year 2008. Kaya Kalp - The Royal Spa at ITC Mughal Agra, launched in May 2008, has been rated the 'World's Best City Spa', by Tatler. It is the only winner from India in 2008 and finds a place, in the prestigious Tatler Spa Guide for 2008 - featuring 101 of the best spas of the world. ITC Maurya and ITC Mughal have both won the 'Green Hotelier Awards'. ITC Maurya has also won the International Hotels & Restaurants Association (IH & RA) environmental award twice. ITC Grand central received the Federation of Hotel & Restaurant Association of India 'Environment Champion Hotel of the Year' in 2008. ITC Maurya won this award in 2002 and 1997 and ITC Mughal, Agra, in 2003.

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Fortune Hotels won the Hospitality India Award for the year 2008 in the category of the Best First Class Hotel Chain for the second time since 2006. Bay Island at Port Blair, Andaman, was presented 'The Tourism For Tomorrow' award by British Airways in 1993.

Links to Press Releases :Government of India honours ITC Hotels with Best Employer National Award for Empowerment of Persons with Disabilities ITC Hotels adjudged 'People's Choice - Most Trusted Hotel Brand' ITC Hotels becomes the greenest luxury hotel chain in the world ITC's Hotel Royal Gardenia becomes the world's largest LEED Platinum rated Green Hotel -- first Hotel in India to achieve this recognition ITC-Welcomgroup tops the Hewitt Best Employer in Asia (Hospitality) Study ITC Sonar Bangla first hotel in the world to get carbon credits for energy conservation initiatives ITC Limited & Starwood join hands for luxury collection in India ITC Board approves the scheme for merger of ITC Hotels and Ansal Hotels with ITC Bukhara : Now, The Pride of Asia Links to Press Reports :ITC plans to set up luxury hotel in Sri Lanka
The Hindu

Dec 04, 2011 Oct 13, 2011 Jul 19, 2011 Dec 24, 2009 Apr 09, 2009 May 04, 2007 Apr 12, 2007 Aug 25, 2004 Apr 28, 2004

Jan 24, 2012 Jan 12, 2012 Jan 03, 2012 Sep 11, 2011 Sep 04, 2011 July 20, 2011 July 20, 2011 July 20, 2011 July 19, 2011 July 18, 2011

ITC Hotels to focus on premium luxury segment

The Hindu Business Line

WelcomHotel Sheraton Rajputana is now ITC Rajputana

The Pioneer

Green lantern of hospitality

The New Indian Express

Hotels cash in on green tips

The Financial Express

ITC hotels conferred LEED Platinum rating

Hindustan Times

ITC luxury hotels 'greenest'

The Hindu

ITC Sonar receives LEED Platinum certification

The Times of India

ITC Hotels rated as 'greenest luxury hotel chain in the world'

Financial Chronicle

Land is the biggest constraint to growth

MINT

ITC Maurya launches PURE rooms

The Hindu

July 09, 2011 July 07, 2011 May 26, 2011 May 08, 2011 May 07, 2011 May 05, 2011 Feb 14, 2011 Jan 12, 2011 Jan 11, 2011 Jan 03, 2011 Nov 08, 2010 Jul 23, 2010 June 13, 2010 June 08, 2010 May 16, 2010 May 07, 2010 May 05, 2010 Apr 28, 2010 Dec 17, 2009 Nov 27, 2009 Oct 21, 2009

ITC will invest $2bn in hotel biz

The Times of India

ITC to invest Rs 120 cr in Fortune hotels; mulls re-branding

The Financial Express

Luxury with a green touch

The Hindu

ITC Royal Gardenia - Green Hospitality

DNA

'Pure Room' offer is latest luxury hotel attraction

Business Standard

Changing Fortunes
Businessworld

ITC's 600-room Chennai hotel to open doors by end 2011

The Hindu Business Line

ITC-Welcomgroup to invest $2 b to double room inventory

The Hindu Business Line

ITC arm opening hotel in Mysore soon

The Hindu Business Line

Maurya accords 'bridal' welcome to the Obamas

Times News Network

ITC sees expansion in hotels, consumer goods

MINT

A man of method
Business India

'We are open to global opportunities'

The Economic Times

ITC to focus on super luxury properties

Business Standard

Green gathering
The Hindu Business Line

Anar, the King of fruits here

The Hindu Business Line

ITC Sonar first hotel to earn carbon credits

Times of India

ITC's Gardenia weaves in art, architecture and the urban language

Economic Times

Green buildings rapidly evolving as best design standard

The Economic Times

'Eco-logical' hospitality: The Royal Gardenia

The Hindu Business Line

Red beacon for green technology

Business Standard

Aug 14, 2009 April 14, 2009 April 11, 2009 April 18, 2009 April 05, 2009 Mar 18, 2009 Dec 28, 2008 Apr 01, 2008 Mar 09, 2008 Jan 10, 2008 Jan 06, 2008 Dec 28, 2007 Mar 05, 2006 Feb 22, 2006 Feb 17, 2006 Feb 02, 2006

ITC-WelcomGroup provides employment to 215 PwD

TravelBiz.com

'We are moving in the direction of owning more hotels'

Financial Express

ITC - Welcomgroup among 5 best employers

Outlook Business

The Greenhouse Effect

Hindustan Times

WelcomHeritage plans to pick up stake in group property

Financial Express

A building that brings credit to India

thehindu.com

ITC Maurya: Mastering water conservation

Hospitalitybizindia.com

ITC unveils Asia's largest spa in Agra

Economictimes.com

ITC Grand Central aims for zero waste generation

hospitalitybizindia.com

'Today, I can contribute...I'm no longer a burden on my family'

expressindia.com

Fortune plans hotel in Kolkata

The Statesman

VVIP guest leaves an impression

The Statesman

ITC Fortune chain flags off new hotel

Business Standard

Maurya prepares to host Bush

The Asian Age

Agra hotel to open after 40 years

Business Standard

ITC plans to add 9 hotels for India tourism; Singapore and London also get a look
International Herald Tribune

Jan 11, 2006

Darjeeling's Central hotel turns 100

Business Standard

May 05, 2005 May 05, 2005 Apr 26, 2005

'Fortune' keeps smiling on queen of hills

Hindustan Times

ITC hotel turns 100

Business Standard

Key Ratios of ITC

2002 Summarised Financials (Rs. Crores) Equity Networth Average Capital Employed NTO EBITDA EBIT PAT* 248 4414

2003

2004

2005

2006

2007

2008

2009

2010

2011

248 5366

248 6410

249 7896

376 9061

376

377

377

382

774

10437 12058 13735 14064 15953

4614

5190

6082

7568

9012

10308 11964 13798 14868 15906

5059 2046 1847 1190

5866 2323 2086 1371

6470 2585 2344 1593

7639 3028 2716 1837

9791 3613 3281 2280

12164 13948 15612 18153 21168 4293 3930 2700 5015 4576 3120 5393 4844 3264 6689 6080 4061 7972 7316 4988

2002 Key Ratios Net Worth Per Share (Rs.) ** Debt Equity Ratio Return on Equity* (%) NTO /Avg.Capital Employed (x) Return on Avg Capital Employed (%) EV/EBITDA (x)

2003

2004

2005

2006

2007

2008

2009

2010

2011

6.0

7.2

8.6

10.6

12.1

13.9

16.0

18.2

18.4

20.6

0.06:1 0.02:1 0.02:1 0.03:1 0.01:1 0.02:1 0.02:1 0.01:1 0.01:1 0.01:1 29.9 28.0 27.1 25.7 26.9 27.7 27.7 25.3 29.2 33.2

1.1

1.1

1.1

1.0

1.1

1.2

1.2

1.1

1.2

1.3

40.0

40.2

38.5

35.9

36.4

38.1

38.3

35.1

40.9

46.0

8.5

6.3 11.4

9.2 16.2

10.1 18.2

19.3 32.1

12.5 20.9

15.0 24.9

12.4 21.4

14.2 24.7

16.9 28.2

Price Earnings Ratio* (x) 14.5 Earnings Per Share* (Rs.) ** Cash Earnings Per Share* (Rs.) ** EBIT / NTO (%) EBITDA / NTO (%) EBIT / Interest (x)

1.6

1.8

2.1

2.5

3.0

3.6

4.1

4.3

5.3

6.4

2.0

2.1

2.5

2.9

3.4

4.3

4.8

5.5

6.0

7.3

36.5 40.4 27.6

35.6 39.6 69.9

36.2 40.0 94.5

35.5 39.6 64.0

33.5 36.9

32.3 35.3

32.8 36.0

31.0 34.5

33.5 36.8

34.6 37.7 152.0

275.0 1195.1 992.7 264.4 93.9

* Computed before exceptional items ** Previous Year figures has been reworked due to Split of Equity Shares to Re1.00 each and issue of Bonus Shares in the ratio 1:2 and issue of bonus shares in the ratio 1:1 in 2010-11

Note: NTO - Net Turnover EV - Closing Market Capitalisation at BSE + Loan Funds - Cash & Short term Surplus EBITDA - Earnings before interest, tax, depretiation & amortisation EBIT - Earnings before interest & tax Cash Earning Per Share - (Net Profit +Deferred Tax + Depreciation)/No. of Shares Return on Equity - Net Profit /Average Net Worth Return on Capital Employed - PBIT/Average Capital Employed PE ratio based on year end closing prices