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Aim: To implement the basics and in-depth knowledge about TQM. It enables the students to take up the responsibility to manage it according to various Principles.
Objectives: To understand the Total Quality Management concept and principles and the various tools available to achieve Total Quality Management. To understand the statistical approach for quality control. To create an awareness about the ISO and QS certification process and its need for the industries. Text Book(s): 1. Dale H.Besterfiled, et al., Total Quality Management, Pearson Education, Inc. 2003. (Indian reprint 2004). ISBN 81-297-0260-6. Reference Book(s): 1. James R.Evans & William M.Lidsay, The Management and Control of Quality, (5th Edition), South-Western (Thomson Learning), 2002 (ISBN 0-324-06680-5). 2. Feigenbaum.A.V. Total Quality Management, McGraw-Hill, 1991. 3. Oakland.J.S. Total Quality Management Butterworth Hcinemann Ltd., Oxford. 1989. 4. Narayana V. and Sreenivasan, N.S. Quality Management Concepts and Tasks, New Age International 1996. 5. Zeiri. Total Quality Management for Engineers Wood Head Publishers, 1991. Sl. No. 1 T / R* Book T Book No. 1
Date
Period
Unit I
Page(s) 1
Signature of Faculty 1
Signature of HOD
Sl. No.
Date
Period
Unit
Topic(s) Dimensions of Quality, Quality Planning, Quality costs Analysis Techniques for Quality Costs Basic concepts of Total Quality Management Historical Review, Principles of TQM, Leadership Concepts, Role of Senior Management, Quality Council Quality Statements, Strategic Planning Deming Philosophy, Barriers to TQM Implementatio n REVISION TEST
T / R* Book
Book No.
Page(s)
3-5
6-10
15-23
16,17
27-51
9 10 11
I II II
T T T
1 1 1
Customer satisfaction
Signature of Faculty 2
Signature of HOD
Sl. No.
Date
Period
Unit
Topic(s)
T / R* Book
Book No.
Page(s)
12
II
Customer Perception of Quality, Customer Complaints. Service Quality, Customer Retention Employee Involvement Motivation, Empowerment, Teams, Recognition and Reward Performance Appraisal, Benefits Continuous Process Improvement Juran Trilogy, PDSA Cycle, 5S Kaizen, Supplier Partnership Partnering, sourcing, Supplier Selection Supplier Rating, Relationship Development
99-103
13
II
104-107
14
II
109-145
15
II
250-257
16
II
258-280
17
II
281-327
18
II
19
II
20
II
337-347
21
II
348-380
Signature of Faculty 3
Signature of HOD
Sl. No.
Date
Period
Unit
Topic(s)
T / R* Book
Book No.
Page(s)
22
II
385-400
23 24
II II
T T
1 1
401-405 405-460
25
III
465-486
26
III
487-506
27
III
28
III
Web,T
327-337 506-517
29
III
30 31
III III
T T
1 1
517-540 541-548
32
IV
549-568
33
IV
569-577
Signature of Faculty 4
Signature of HOD
Sl. No. 34
Date
Period
Unit IV
Topic(s) Benefits, Taguchi Quality Loss Function Total Productive Maintenance (TPM} Concept, Improvement Needs, FMEA Stages of FMEA. Revision Test Need for ISO 9000 and Other Quality Systems ISO 9000:2000 Quality System Elements, Implementation of Quality System, Documentation Quality Auditing, TS 16949, ISO 14000 Concept, Requirements and Benefits. Revision Test Overall syllabus Revision
T / R* Book T
Book No. 1
Page(s) 579-589
35
IV
590- 617
36
IV
622-650
37 38 39
IV IV V
655-684
40
701-709
41
710-729
42
Web
Notes
43 44 45 46
V V V
Web
Notes
Signature of Faculty 5
Signature of HOD