Joshua Rodriguez

8801 W. 85th St Justice, IL 60458 Home: 708-839-0958 Cell: 708-268-6916 joshua.p.rodriguez@live.com

Customer Service and Staffing Specialist

Key Skills

Award-Winning Customer Service Bilingual Sales Experience Teaching Experience

Management Experience Technical/User Support Complaint Handling Reports & Documentation

Professional Experience
Onsite Manager STAFFING NETWORK, Lemont, IL February 2011-January 2012

Career Snapshot

Over six years of experience in retail and teaching. Expert in customer care/communications, problem solving, and relationship building. Extensive computer knowledge and fluent in both English and Spanish.

Computer Skills
Expert in: Microsoft Office Avionte Quickbooks Networking Repair Intermediate in: Photoshop Dreamweaver

Managed over 150 employees as an onsite manager for a national distribution warehouse company in both Elwood and Bolingbrook, as well as a plastics factory in Chicago. Under my management, accounts experienced 40% growth to over $5 million annually and our services were requested at a third location in Bensenville. Recruited potential candidates through resume sourcing, phone screens, in-person interviews, and job fairs throughout Will County. Worked with client to maintain fully successful operation levels while alleviating workforce problems. Maintained daily logs which included a recap, scorecard, roster, payroll, attendance, and recruiting results. Provided on-call service to client to ensure that any issues were resolved in an effective, timely fashion. Ran orientations and coaching sessions for all employees. Music Teacher SELF-EMPLOYED May 2005-Present Currently teach saxophone, piano, voice, and clarinet lessons throughout the south Chicagoland area. Taught at St. Paul Lutheran Academy as a long term substitute teacher. Served as an assistant director for the Providence Catholic High School Marching Band. Helped school achieve their first ever 1st place at a competition.

Honors

Retail Experience
GAMESTOP Chicago Ridge, IL

Drum Major at Saint Xavier University in 2010. Duties included running rehearsals, directing the band during football games, and writing the marching drill. Saint Xavier University Band Leadership in 2009 and 2010. Rated a store-best 9.79 out of 10 in customer experience surveys in 2010.

Game Advisor, 2007 to 2011

MUSICOLOGY Indian Head Park, IL OLD NAVY Chicago, IL

Teacher and Office Manager, 2008 to 2009 Sales Associate, 2007

JIMMY JOHNS Burbank, IL

Sandwich Maker and Delivery, 2006 to 2007 Provided telephone and face-to-face customer service/support in busy retail and food outlets. Manager experience includes managing day-to-day operations such as payroll, scheduling, and billing using Quickbooks.

Education
Saint Xavier University -- Chicago, IL Bachelor of Music in Saxophone Performance, 2010