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Manual Billing
In the early days of DOT, the Commercial/ Billing/ Accounting activities were conducted manually. Billing was simple. There was a flat rate per call. Just send an Invoice and collect payment;
Computerization of Billing
By and by, Billing activities got computerized. The Calcutta Telephones computerized their billing operations in 1964; In the 1980s, an early version of the TBL package was being used in many places; The Trichur package, a character based application with a Billing server and dumb terminals came up in the early nineties, as billing operations grew more complex.
Growing Complexities
Many repetitive activities like feeding Commercial data into Trichur system at the end of the day or transporting /mailing the same to the Trichur system made life very inconvenient; Gradually the Commercial/TRA activities grew more complex: Many CSCs were established to collect payments, accept New Phone Connections(NPC), requests, issue duplicate bills, generate Demand Notes, etc. Expansion of Network became inevitable; The need for a GUI-based, WAN supported-Integrated application was felt to meet the complex operations.
Advent of Dotsoft
In early 1998, Dotsoft, an in-house package was deployed at Guntur in AP. Dotsoft is an integrated telecom database system comprising commercial, billing, accounting, fault repair service and directory enquiry services. All requests on the CSCs flow to the Commercial or TRA sections as the case may be.
Multi-SSA Dotsoft
SSA-2 SSA-1
SSA-3 SSA-n
DB
Nodal SSA
Diagram showing central database at Nodal SSA to which all SSAs are connected and are partitioned by Virtual Private Database (VPD). A Central Server, central man-power resources and a highly reduced number of Oracle licenses, resulted into higher economy.
SATARA
Telephone Bhawan
NASHIK
PARBHANI
LEGEND
Category A Router Category B Router Category C Router Category D router
E1/
PCM
ISDN Network
Dial Up
Server 24 Port Switch 12 Port Switch G.703 to V.35 Converter 8 Port HUB Dial Up Modem User Terminal 2Mb LL Link Dial Up link ISDN BRI ISDN PRI E1/R2 UTP Uplink LAN Extender Existing 32 port RAS MM Fiber Link
PR I
PC
RLU -1 to 9
RLU -1 to 4
RAIGAD
Burrabazar Exchange
Dialup Network
Dial Up
LATUR
PCM
Nashik
ISDN Network
PC PC RLU 1 to 4
RLU 1 to 5
ISDN Network
Dialup Network
Dial Up
RATNAGIRI
PC PC RLU 1 to 15
DHULE
NANDED
AM (N) /COs Office
PCM
ISDN Network
PCM
ISDN Network
Dial Up
PCM
ISDN Network
SMP
PC
CND
RLU -1 to 5
RLU -1 to 5
CND Comml
PC PC RLU -1 to 17
RLU -1 to 5
ILDO Billing
Utilizing the infrastructure of IOBAS, ILDO Billing was started in Dec 06 One single invoice for BSNL covering all ILDO switches WTR is the Bill Issuing Authority Limited tender floated among the ASPs of IOBAS for finalizing the Primary ASP Primary ASP coordinates with other ASPs and generates the I/C Invoice and the O/G Statement M/s. Tech Mahindra is the Primary ASP
ILDO Billing
Presently Telecom Italia Sparkle (TIS) is the only one Foreign Carrier (FC) using Bharat - Lanka Cable System; The I/C invoice and the O/G statement for TIS is being issued by IOBAS within time; About 20 Million O/G Minutes per month and about 78,175 I/C Minutes were billed for Feb07; US $ 1.322 Million is the O/G amount for Feb07; US $ 3,815 is the I/C Bill for Feb07;
Billing
Financials
Lock Box Collections
Usage Re-rater
RAP
LBX COM
Communication
MCAP
CAP
Accumulator and Rater
BIP
Bill Preparer
BIF
Bill Formatter
BID
Bill Dispatcher
EFT
COL
JNL
Journals
MPS
TOP TAP3
Output Processor
GL System / Journals External payments EBPP System ECS(DD) / RBI Credit Cards Invoice Printing Receipt Printing
Kenan/OM Kenan/BP
Architecture of Kenan/BP
Network Elements
ICB
Mediation Provisioning
B&CCS
Network Elements
To CSR
PSTN Switch
E1
Aggregation/Central Router Cisco 7500
To LEs
E1
PSTN Switch
To SSAs E1
Dial-up/ISDN
RAS Cisco AS5350
IBM Compatible
Internet
RAS Cisco AS5350 Internet Rtr Internet Rtr Cisco 7609 Cisco 7609
Pedge 1841
Pedge 1841
E1 To SSAs
NIB-2 Network
Pedge 1841
I Eth Swt-I Cisco 6509
E3/STM-3
Firewall
Backbone Rtr Cisco 7609
Pedge 1841
NIDS
E3/STM-3
Firewall
Firewall Firewall
NIDS
Data Center
E3/STM-1
Backbone Router
Backbone Router
Mediation System
E3/STM-1
SSA
Edge Rtr Edge Rtr
Edge Rtr
E1
E1 Aggregation Router E1
Call Received
LE Router
Call Made
Call Completed
Local Exchange
PSTN Swt.
NOC (DR)
X.25 over IP
X.25
PSTN Switch
PSTN Switch
CDR Collectors
Ser ia li n l k
Se ri a l lin k
PSTN Switch
PSTN Switch
in k E1 l
Backbone Router (Cisco 7609) GigE Backbone Router (Cisco 7609) E3 / STM1 link
10/100 Ethernet Data Center Router (Cisco 7513) Data Center Router (Cisco 7513)
PSTN Switch
X.25 or IP
CRM
Order Fulfillment to Billing Customer Call to Problem Resolution Marketing Campaign to Order Capture Integration with Order management, billing, CTI and IVRS, Provisioning systems and with all customer related subsystems Integration with Complaint Handling system Workflow Customer service through call centre, E-Mail, SMS, FAX, Web Self Care(WSC), letter
AAA
Self Care
Payments
Content
Billing
Report Generation
Customer Care
Rating
Mediation
Inventory
Customer Care
Provisioning
DATABASE
Network
Current Scenario
Today
Separate Service Networks
Services
PSTN/ISDN
PLMN
The Convergence and requirement of fast deployment of new services at less cost .gives birth to NGN OR NEXT GENERATION NETWORKS
Internet
Workstation
Workstation
NGN Concept
Customer
OSS OSS OSS OSS OSS Mobile NB Voice WAN Private Data Internet Video
Customer OSS
MPLS Core
Services Edge Multi-service Aggregation Deep Access
Today
Each service has its own network
Migrate
No service interaction
Multiple customer profiles
of service provision and network; Can separate network billing with Service billing; Supports multi-party billing; Unrestricted access by users to different service providers;
I skate to where the puck is going to be, not to where it has been. -Wayne Gretzky
thanks!
schatterji@bsnl.co.in