PRECAUTIONSFORINSTALLATION/USINGOF

BSNL3G3.6/7.2MbpsUSBDATACARDSUPPLIEDBYM/s.TERACOM
1. If the PC/Laptop is already installed with any Teracom 3G 3.6/7.2 Mbps USB Data card software,unistallitfirst,toavoidmismatch. 2. After unisatllation, connect the 3G 3.6/7.2 Mbps USB Data card in the PC/Laptops USB port. 3. The BSNL 3G 3.6/7.2 Mbps DATA CARD is normally a plug & play device and gets installedautomaticallyinanyWindowsOperatingSystem. 4. If the autorun program does not respond, check whether Plug and Play is in Automatic status in the Startup Type of Services in the Computer Management. Thewaytocheckthestatusisshownbelow: RightclickMyComputer,select Manage SelectServiceandApplications

SelectServices

CheckPlugandPlaystatusfor Automatic

IfPlugandPlayserviceisnotinAutomaticstate,makeitAutomaticasshownbelow:

Ifstilltheautorunprogramdoesnotrespond,selectandruntheSetupfileinthedrive pathasfollows:

SelecttheDriveof3GDataCard

SelectandrunSetupfile

5. The BSNL official/User who handles/uses the data card is advised to wait for the full automaticinstallationprocedureofthedatacardtocomplete.Forexample,thefinal screenforacorrectinstallationlookslikethis:
BSNL3G3.6/7.2MbpsDATACARDCorrectinstallation

If the installation procedure is not complete and if the message A problem occurred during hardware installation. Your new hardware may not work properly, it is advised to uninstallthesoftwareandreinstalluntilthesoftwareofthedatacardisinstalledproperlyas above. 6.FortheuserwhousesLANbasedInternetconnectionalsoasalternateconnection: When the installation is complete, but there is no connection to Internet when using Internet Explorer or any other browser, please check whether the proxy settings of LAN connectionisdisbledasfollows:

7.EnablingAudioDriverofPC:

To enable the Audio Driver of the PC when data card is installed, click the Audio DevicebuttonintheSettingswindowofGUIonce.
AudioDevice

8.WorkingofDatacardinPC/LaptopwithAntivirus: When a PC/Laptop is having Antivirus, ensure that it does not block the Internet traffic.Foreg.,iftheNetworkThreatProtectionisenabledinSymantecEndpointProtection Antivirus,thenitwillblocktheInternetTraffic.Eitherdisablethefeatureordeselectduring customizedinstallation,asdoneforanymeansofInternetconnectivity.
NetworkThreatProtectionif enabled,blockstraffic DisblingNetworkThreat Protection NetworkThreatProtection disabled

9.NewSoftwarePatch: A new software patch is provided to overcome the problem of using both Qualcomm andEricssonchipsetbasedDatacardsinthesamePC/Laptopafresh.

10.Forfurtherclarifications/Technicalqueries: PleasecontactanyofthefollowingTechnicalpersonsofM/s.Teracom: Name Designation ContactNo. Email Sri.Abhishek SeniorEngineer 07503771799, abhisheksrivastavaec@gmail.com Kumar 01203021005 Sri.Suman AssistantManager 09432644789, schakraborty@teracom.in Chakraborthy (Technical) 01203021004 Sri.AnkitJain AssistantManager 07827045274, ankitjain@nextera.in (Technical) 01203021022 PleasefeelfreetocontactanyofthefollowingofficersofCoreGroup,QA: Name Designation ContactNo. Email Smt.MalathiS SDE(TSES),CoreGroup, 09449817080 mkatarki@gmail.com Katarki O/oCGMQA,Bangalore41 Sri.B.Dinakaran JTO(TSES),CoreGroup, 09449834442 dina_75@rediffmail.com O/oCGMQA,Bangalore41 Sri.SanthanuGhosh JTO(TSES),CoreGroup, 09449019815 santanu.bkp@gmail.com O/oCGMQA,Bangalore41