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Site Title: Operations Management, fourth edition Book's Title: Operations Management Book's Slack Author: Location on Home > Student Resources > Chapter Site: 1: Operations management > Multiplechoice questions Date/Time February 2, 2012 at 8:45 AM Submitted: (UTC/GMT)

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Summary of Results
38% Correct of 8 items:
3 correct: 5 incorrect: More information about scoring 38% 63%

1.

Which of the following functions is not a core function of an organisation? Your Answer: The operations function Correct Answer: The accounting and finance function No this is a core function

2.

Most operations produce a mixture of both products and services. Which of the following businesses is closest to producing pure services? Your Answer: Counsellor/therapist Correct this is the closest to a pure service

3.

Operations can be classified according to their volume and variety of production as well as the degree of variation and visibility. Which of the following operations would be classified as high volume, low variety? Your Answer: A fast food restaurant Correct, although there may be some variety the essence of the operation is for high volume and low variety.

4.

Which of the following activities is not a direct responsibility of operations management? Your Answer: Determining the exact mix of products and services that customers will want Correct, although this is an indirect responsibility of operations management the direct responsibility lies with the marketing function.

5.

Operations can be classified according to the degree of variation in demand and visibility of the operation as well as their volume and variety of production. Which of the following operations would be classified as high variation and high visibility? Your Answer: A carpenter Correct Answer: A family doctor No, visibility could be quite low and variation will probably be around medium.

6.

Which of the following would not normally be considered a general characteristic of a service? Your Answer: Low contact services can often be made more efficient than high contact services Correct Answer: Production and consumption can always be spatially separated

7.

Which of the following would not be normally considered as a key feature of Operations Management? Your Answer: Operations researches mathematical techniques for optimising processes Correct Answer: Operations is the part of an organisation which creates wealth through the management of the transformation process

8.

Which of the following is the least likely decision to be made by Operations Managers? Your Answer: Selecting the location and layout of a facility Correct Answer: Deciding which market areas to manufacture products for