Вы находитесь на странице: 1из 3

Highly skilled Sr. Field Service Engineer with 14 years experience.

Qualifications Summary:
Quality focused IT professional with 14 years of experience as system technician and software/hardware support specialist. Administering, supporting, troubleshooting and maintaining of computer hardware for international law firm with 12 offices and 1400+ employees. Maintaining a stellar reputation for quality and efficiency in customer satisfaction, communication, and problem resolution. Proven ability to create and deliver solutions that meet objectives tied to business and technology performance and standards while working with a wide range of platforms and in a fast-paced environment.

Professional Experience:
2004 - PRESENT: SomeWhere LLP CertainCity, CA

Sr. Field Service Engineer IV Administering, maintaining, supporting and troubleshooting 400+ workstations including desktop units, notebooks, laptops, monitors, Blackberries, local and networked printers, network and other communication devices associated with all desktop hardware. Promoted from Field Service Engineer III to IV within 4 months of being hired. Resolving 100% of over 4,500 second level help desk support calls in six years. Following-up and analyzing 250+ service level agreements. Completing all aspects of new workstation preparation on over 1,400 desktops and laptops including setup and imaging workstations using Ghost software and Altiris. Includes data migration and quality assurance testing on all.

1999 2004: SOMEPLACE ELSE LLP Somecity, CA

Field Service Engineer III Providing assistance, support and problem resolution to user community of over 700 employees in 5 offices including support-related training and assistance of Firm supported hardware and software. Maintaining good working knowledge and usability of over 11 models of Dell PCs, 8 models of Dell laptops, and 7 Blackberry cell phone models. Designing and maintaining inventory database created in Access to store inventory of hardware and software for 700+ user workstations using an Access Database. Coordinating and acquiring and managing over 50 outsourced repair services. Administering and operating audio, video and presentation equipment for 5 offices.

1994 - 1999: SOMEWHERE ELSE LLP AnotherPlace, CA

Desktop Support Specialist Troubleshooting, diagnosing and resolving issues with PC and laptop configurations, network connectivity, printers and peripherals and providing second level support. Providing support to over 800 end-users and successfully troubleshooting issues for all models of laptops and desktops. Completing all aspects of new workstation preparation including setting up and imaging workstations using Ghost software. Performing data migration and

Warren D. Emore

Page 1 of 3

777-777-7777

WDEmore@gmail.com

WARREN D. EMORE
Technical Skills Certification quality assurance testing. Education

Core Competencies:

New & Emerging Technology Systems & Network Upgrades Network Connectivity Issues Supervisory \ Management Skills Telecom\Video Conference Support All Windows Platforms

Testing & Troubleshooting Blackberry Admin\Support User Training & Support Skills Application Administration Systems Integration/Migration Problem Identification/Analysis

Hardware:

DELL PCs (GX1, GX110, GX150, GX240, GX260, GX270, GX280, GX620 GX745, GX755 & GX760) DELL Laptops (L400, C400, C600, C610, D600, D610 D620 & D630) Gateway Compaq All models of computers All Blackberry models (Ex: 6200, 7230, 7290, 8700, 8800, The Curve & The Pearl) IPhones All Android phones

Software:

Excel Word PowerPoint Windows Citrix Windows Avaya Access

Elite Enterprise Summation Blaze IPMaster WordPerfect Hummingbird DM Blackberry Manager Ghost 8.0 Altiris

Certification:

A+ Certification

Education:

Acertain College: 2008 Present ABC High School, Someplace, CA

Warren D. Emore

Page 2 of 3

777-777-7777

WDEmore@gmail.com

WARREN D. EMORE
Technical Skills Certification Education

Warren D. Emore

Page 3 of 3

Вам также может понравиться