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(b) identification of generational and cultural issues that impact communication styles; (c) identification of strategies for improving communication among patients, family members, and other healthcare providers; (d) an examination of behavioral characteristics associated with the cycle of aggression and violence; (e) discussion regarding proper interventions for de-escalation; and (f) practice of specific evasion techniques and proper patient containment measures
managing the situation supports a self-efficacy for the nurse. Feelings of success promote a change in behavior and have the potential to impact personal attitudes and morale, and provide a sense of satisfaction in meeting patient needs with care and compassion. Satisfaction with personal performance is significant for perceived job satisfaction.
Advanced Emergency Nursing Journal July/September 2008 Volume 30 Number 3 Pages 252 268 http://www.nursingcenter.com/library/JournalArticle.asp?Article_ID=812225