Printer Error Codes

Error Code Description

If the error code you're looking for is not in the table below then send an email to support@c9600.co.uk and we wi

001 002 003 004 005 006 007

Machine Check Exception A serious problem has been detected on the CU board DSI Exception When the program has attempted to look up an invalid address ISI Exception When the program has attempted to look up an invalid address Alignment Exception When the program has attempted to look up an invalid address Program Exception The program has attempted to look up an invalid address Floating-point Unavailable Exception The program has attempted to look up an invalid address Instruction Address Breakpoint Exception The program has attempted to look up an invalid address

030

CU Slot1 DIMM RAM Check Error An error has been detected in operation checks on the RAM in slot 1 (or resident RAM on models tha RAM).

030

CU Slot1 DIMM RAM Check Error An error has been detected in operation checks on the RAM in slot 1 (or resident RAM on models tha RAM). CU Slot3 DIMM RAM Check Error An error has been detected in operation checks on the RAM in slot 1 (or resident RAM on mode RAM).

031

032

CU Slot3 DIMM RAM Check Error An error has been detected in operation checks on the RAM in slot 1 (or resident RAM on models tha RAM). RAM Configuration Error RAMs have been mounted in the wrong order Slot1 RAM Spec Error When the RAM mounted in slot 1 does not meet the specification Slot2 RAM Spec Error When the RAM mounted in slot 2 does not meet the specification

034 035 036

035 040 041 050 051 070 090 091 092 093 094 102 103 104 105 106 111 112 113

Slot3 RAM Spec Error When the RAM mounted in slot 3 does not meet the specification CU EEPROM Error An error has been detected in operation checks on the EEPROM mounted on the CU board. CU Flash Error When an error has been detected in operation checks on the flash memory mounted on the CU board. Operator Panel Error When an error has been detected in the LC+D11D driver for the op panel. CU Fan Error The CU cooling fan had stopped or is malfunctioning PS Can't Happen Failure When an error has been detected in the PostScript core Finisher stapler error Seek attention of service person if restarting the printer does not correct the problem Finisher tray elevator motor error Seek attention of service person if restarting the printer does not correct the problem Finisher bin 2 exit belt motor error Seek attention of service person if restarting the printer does not correct the problem Finisher jogging motor error Seek attention of service person if restarting the printer does not correct the problem Finisher main feed motor error Seek attention of service person if restarting the printer does not correct the problem Engine RAM Error When an error has been detected while reading/writing the RAM at power-up Engine SRAM Error When an error has been detected while reading/writing the static RAM at power-up Engine EEPROM Error When an error has been detected while reading/writing the EEPROM at power-up Engine EEPROM Missing Error When the EEPROM is not detected at power-up Engine Control Error When an error has been detected in the engine control logic Illegal Duplex Unit When a duplex unit for a different model has been detected Illegal Tray2 Unit When Tray 2 for a different model has been detected Illegal Tray3 Unit

When Tray 3 for a different model has been detected 114 115 116 120 121 Illegal Tray4 Unit When Tray 4 for a different model has been detected Illegal Tray5 Unit When Tray 5 for a different model has been detected Illegal Finisher Unit When a finisher unit for a different model has been detected PU Board Fan Motor Error When an error has been detected in the PU board cooling fan Power Supply LSI Error When a communication error with high-voltage LSI chip has been detected

122

Power Supply Fan Motor Error When low-voltage PSU thermal error or a malfunction of fuser ventilation fan (PX713 only)/PSU coo detected Humidity Sensor When the sensor has detected abnormal ambient humidity, or when the humidity sensor has not been Temperature Sensor When the sensor has detected abnormal ambient temperature Multi-purpose Tray Home Error When an error has been detected in front feeder homing Sensor Dewed Error When a condensation error has been detected Fuser Unit Fan Error When an error has been detected in the fuser cooling fan LED Head Over Temperature When an overheated LED head has been detected LED Head Missing, Color:Yellow When yellow LED head connection cannot be detected LED Head Missing, Color:Magenta When magenta LED head connection cannot be detected LED Head Missing, Color:Cyan When cyan LED head connection cannot be detected LED Head Missing, Color:Black When black LED head connection cannot be detected Drum Up/Down, Color:Yellow When the yellow drum has been detected in an abnormal position Drum Up/Down, Color:Magenta

123 124 125 126 127 130 131 132 133 134 140 141

When the magenta drum has been detected in an abnormal position 142 150 151 152 153 154 155 160 161 162 163 171 540 541 542 543 Drum Up/Down, Color:Cyan When the cyan drum has been detected in an abnormal position Drum Fuse cut NG, Color:Yellow When yellow drum fuse-cut error has been detected at power-up Drum Fuse cut NG, Color:Magenta When magenta drum fuse-cut error has been detected at power-up Drum Fuse cut NG, Color:Cyan When cyan drum fuse-cut error has been detected at power-up Drum Fuse cut NG, Color:Black When black drum fuse-cut error has been detected at power-up Belt unit Fuse cut NG When belt unit fuse-cut error has been detected at power-up Fuser unit Fuse cut NG When fuser unit fuse-cut error has been detected at power-up Toner Sensor Error, Color:Yellow When yellow toner sensor error has occurred (in factory mode only) Toner Sensor Error, Color:Magenta When magenta toner sensor error has occurred (in factory mode only) Toner Sensor Error, Color:Cyan When cyan toner sensor error has occurred (in factory mode only) Toner Sensor Error, Color:Black When black toner sensor error has occurred (in factory mode only) Upper Thermistor, State:Open When an open circuit has been detected in the heat roller thermistor (low temperature) Toner Sensor Error, Color:Yellow When Yellow toner sensor error has occurred Toner Sensor Error, Color:Magenta When Magenta toner sensor error has occurred Toner Sensor Error, Color:Cyan When Cyan toner sensor error has occurred Toner Sensor Error, Color:Black When Black toner sensor error has occurred

Colour Printers C3100

C3200 | C3200n C3300 | C3400 C3450 | C3600 C5100 | C5200 C5250 | C5300 C5400 | C5450 C5600 | C5650 C5700 | C5750 C5800 | C5850 C5900 | C5950 C710 C8600 | C8800 C810 | C830 C9600 | C9650 C9800 | C9850