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ACKNOWLEDGEMENT
I am grateful to Mr. Shirish for giving us an apportunity to do my project in Tulip IT (P) ltd. In an age where kind words have become a rare commodity, it has been a great experience coming to this branch and complete our project work. I thank Miss Sayali (HR Manager) and the entire staff and training coordinator of limited for extending their co-operation to me during the training. I would love to thank our principal XYZ for his co-operation and his assistance in this project. I express my profound gratitude to Prof. Rachna Kale for his assistance in the project. I am thankful to all those who have guided assisted dictated (Akaash Gupta) and helped me in preparing this project and without whom this project would have been incomplete.

TULIP

WIRELESS ACCESS BASED VPN NETWORK

A service from

Tulip IT Services Ltd

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INDEX
Sr.No. 1. 2. 3. 3a. 4 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. Contents Executive Summary Key Business Challenges Agenda Tulip IT Services Ltd. Research methodology The Network- Tulip connect Network Security MPLS VPN Support for Tulip Network Services Service Levels Network Management and Monitoring Customer Requirements Proposed Solution Investment Summary Questionery and testing of hypothesis Conclusion Page .4 .4 .4 .5 .10 .15 .16 .18 .21 .23 .24 .24 .25 .27

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HYPOTHESIS Tulip IT Services is providing the best management solution for corporate data connectivity, network integration, rural connectivity. Tulip IT Services is major leading company providing wireless connections to companies having multiple
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branches without using fiber. Tulip also giving 24*7 support to there customers.

RESEARCH METHODOLGY
Research:The term Research can be defined as A Scientific and systematic search for pertinent information on a specific topic. A research is a careful investigation or inquiry especially through search for new fat in branch of knowledge. The meaning is defined by various people in several ways. Research is a original contribution to the existing stock of knowledge making for its advancement. It is the pursuit of in short the search for knowledge through objective and systematic method of finding solution to a problem Research.

Review of Related Literature:Review of related literature means researcher should undertake extensive literature survey connected with the problem for this purpose, the abstracting and indexing journals and published or unpublished bibliographies are the first place to go to. Academic journals, conference proceeding, government reports books etc. must be tapped depending on the

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nature of the problem. In this process, it should be remembered that one source would lead to another. The earlier studies, if any, which are similar to the study in hand, should be carefully studies. A good library will be a great help to the researcher at this stage.

Objectives: To find out the companies preference towards services provided by Telecom industries.
To find out the most preferred Telecom segment. To find out the most preferred

options for VPN and MPLS

connections

Sample:Sample is the process of drawing a small representatives number of units from the whole of the universe for the reason of economy in time, resource, and manpower. The vastness of the population, difficulties of conducting people, highly refusal rates, difficulties of ascertaining the universe make sampling the best alternative. The sample size taken by the researcher was 100.

Sampling Method:-

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I have covered some part of the universe, so no sampling method was applied.

Questionnaire:A questionnaire is a device for collecting data from large, diverse and widely scattered group of people. It can be a most useful tool for gathering from respondent. Keeping in mind the objective of study questionnaire are prepared.

Source of Data Collection:The task of data collection begins after a research problem has defined. Researcher should keep in mind two types of data, primary data and secondary data. The primary data as those, which are collected afresh and for the first time, and thus happen to be original in character.

The secondary data, on the other hand, are those which have already been collected by someone else and which have already been passed through the statistical process. Primary data was used in accomplishment of objective of the research.

Statistical Techniques:Percentage method & Techniques of Central Tendency was used by the researcher in the analysis of the data in his research.

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Percentage refers to a special kind of ratio. Percentages are used in making comparisons between two or more series of data. Percentages are used to describe relationship. Percentage can also be used to compare the relative terms, the distribution of two or more series of data. Measures of Central Tendency tell us the point about which items have a tendency to cluster. Such a measure is considered as the most representative figure for the entire mass of data. Measure of Central Tendency is also known as Statistical Average.

AGENDA

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What is Tulip IT Services Co. ? How is Tulip positioned ? What are we selling ?

Why we are better than competition?

Why should customer buy from us ?

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ABOUT US
A Telecom & IT Services Company with the following portfolio MPLS VPN Connectivity across India. Network Integration Data Centers Design, Implementation and Colocation Managed Network Services. 1500 Employees across India. 70% Technical Staff. Revenues of over Rs. 800+ Crores (FY 06). IPO Dec 2005 Rated among top 5 IPOs since 2005 by CNBC. Current valuation in excess of INR 2200 Crores. Currently present in 800 towns and cities with over 1000 POPs. Target to cover every village in India within two years.

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Salient Milestones of Company
Set up Rural Network in Kerala in 2004. Started Urban network Rollout in Early 2005. Currently covers over 800 cities, expanding to 1000 cities by Mar 2008. Awarded Haryana SWAN in Dec. 06. Five Tier 3 Data Centres in Metros Planned, Delhi and Mumbai are operational.

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KEY ATTRIBUTES OF THE NETWORK
NETWORK State of the art MPLS VPN Network across country Resources. 250+ Cisco certified resources (CCNA, CCDA, CCNP, CCSS and CCIE) 100+ Systems and platform certified Engineers. 600+ Wireless specialists. 25+ certified Project managers. NOC 12 NOC's around the country with the ability to manage every element of the network on a 24x7 basis. Currently managing SLA's for over 300 customers running mission critical applications including banking, retail, service provider, financial institutions, media, etc. Well defined, documented and automated processes and escalation procedures. Unique combination of a telecom service provider and a network integrator. Ability to deliver carrier-class experience to enterprises.
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THE TOP PLAYERS (FY 2005-06)
Companies Revenue Market (Rs. Crores) Growth FY FY (in 2004- 2005Share %age) 05 06 466 376 486 304 278 224 2030 4164 540 491 480 505 345 229 2535 5029 15.9 30.6 -1.2 34.5 24.1 2.2 24.9 20.8 10.7 9.8 9.5 8.1 6.9 4.6 50.4 100

1 Datacraft 2 HCL Comnet Wipro 3 Infotech Tulip IT 4 Services HCL 5 Infosystems 6 GTL Others* TOTAL

* Other include HP, IBM, Tata Infotech, Network Solutions, 3D Networks, Ramco, etc.

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TULIP RANKS AMOUNT THE TOP 3 PLAYERS IN CONNECTIVITY

Companies

1 Bharti Airtel Ltd. Reliance 2 Communication 3 Tulip IT Services 4 BSNL 5 TTSL 6 SIFY

Growth (% age) 20 25 100 30 13 8

Data connectivity forms only 2% of the revenue of Airtel and Reliance and for Tulip Data forms only 100%

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KEY VPN CUSTOMERS

Bharti Airtel Ltd. - Countrywide MPLS Project - 700+ Node WAN for Retail connectivity. Reliance Communications L2-MPLS Connectivity - 200+ Node MPLS network connectivity. Reliance Energy Ltd. - 100= MPLS network connectivity. - 200+ Node MPLS network connectivity. India Bulls - -250+ Security and Loan Branches connectivity. ICICI Bank 100+ connects Bajaj Allianz - 250+ Node MPLS network connectivity. IDEA Cellular Ltd. - High Bandwidth 8 MBPS connectivity between all the circles. HDFC Bank Ltd. MPLS and WAN Project. - 200+ Branch NI Project, 100+ branches MPLS connectivity and NOC Management. Dabur - 80+ Node MPLS network connectivity. Safe Express - 150+ Warehouse and Branch connectivity. Tulip Connect MPLS VPN Network providing SLA based services to multiple customers bases on Cisco, Huawei and Tulip components.

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PARTIAL LIST OF PRESTIGIOUS CUSTOMERS

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PARTIAL LIST OF PRESTIGIOUS CUSTOMERS

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WHY TULIP

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KEY ATTRIBUTES
3rd Largest and fastest growing Connectivity company in India Tulip team is over 1500+ strong professionals. Over 100% revenue growth year-on-year. BANDWIDTH SERVICES PROVIDES. MPLS Services Provides. Wireless Extended POP's Wireless on last mile is the KEY USP of Tulip Network. Data Centers.
Key Alliances

CISCO IBM Huawei/3COM FINANCIAL CAPABILITY - Financial Tie ups with top Indian Banks. Proven ability to deliver large projects.

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OPPORTUNITY
India has a limited telecom

infrastructure. Fibre reaches most towns and cities. The problem is the last mile (local loop) Copper is expensive, cumbersome and time consuming. Broadband on DSL typically has a range of 2 to 3 km from telephone exchange. Wireless permits rapid rollout of networks and guaranteed uptimes.

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TULIP FIBRE PLAYERS

Seven Fibre Players.

Some one is some where. With Wireless Tulip is every where.

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ABILITY TO DELIVER CARRIER CLASS EXPERIENCE

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OPPORTUNITY
India has a limited telecom

infrastructure. Fibre reaches most towns and cities. The problem is the last mile (local loop) Copper is expensive, cumbersome and time consuming. Broadband on DSL typically has a range of 2 to 3 km from telephone exchange. Wireless permits rapid rollout of networks and guaranteed uptimes.

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THE NETWORK
MPLS upto every POP. Last mile connectivity based on LOS and NLOS wireless. Last mile bandwidth from 32K to any amount required. QOS and Bandwidth on demand. Licensed band in Major cities, Unlicensed in Rural and small towns. Max latency 70 ms.

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NETWORK DESIGN

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INTER-CITY CONNECTIVITY

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Each Base Station Radio has a capacity of 4 MBPS Shared. 2. Supports upto 126 subscribers. Inter-city bandwidth starts at 2 MPBS shared and can go upto multiple GBPS

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TYPICAL PROPOSED NETWORK FOR THE CUSTOMER

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NETWORK MANAGEMENT (NOC)

Entire network managed from main NOCs in Delhi and Mumbai. 10 Regional NOCs in major regions. Every element manageable from anywhere. 24 x 7 Management Services.

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VALUE TO THE CUSTOMER

Immediate Connectivity. Bandwidth from 32k to GBs. Very high uptime. Connectivity anywhere. Not limited by infrastructure presence. Voice, data and video. Managed data services. Complete security. Bandwidth on Demand.

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TULIP LEADS THE RACE

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Executive Summary
Enterprise Networks are evolving, as Banks and Enterprises must expand Service offerings and deliver state-of-art solutions quickly in order to maintain their competitive advantage. For doing so they need to build Secured, Scalable and Reliable Network infrastructure.

Key Business Challenges

Enterprise Hybrid Network with high availability has become the vital infrastructure component in todays organization. Almost all processes in the organization are automated today with more and more number of computers being put on the network. With such increase in Networked computers it becomes necessary to have right infrastructure with high availability. A System outage can cause a serious business damage leading to customer dissatisfaction and revenue loss.

Corporate Introductions
TULIP IT Services Ltd is an ISO 9001:2000 certified, INR 273 Crore Company and is a major player in the field of providing IT infrastructure solutions and services for multi-location enterprises. It provides End-toEnd IT Infrastructure Solutions that includes Connectivity Solutions like Intra City connectivity based on Wired (and Wireless products (Radios: Point-to-Point and Point-to-Multi-Point). It also provides Inter-City solutions based on leased lines.

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Tulip also provides high end Facility Management Services for complete outsourcing of IT services for large, multi-location enterprises. Today we are one of the leading Systems Integrators in the country. Tulip is currently ranked as the 4th Network Integrator by Voice & largest and fastest growing Data (The Business of

Communications, June 2005. We represent most big names in the industry like Cisco Systems, Witcom, Airspan, Audio Codes Proxim, Expand (Accelerator) and IBM among many others. Tulip has a very strong Wide Area networking team providing Enterprise Network Consultancy, Design, Implementation, Maintenance and Support Services. We take these up on a turnkey basis, including liaison with DOT for WPC and obtaining of licenses in a very short time frame. We are Select Premier Partners of Cisco Systems and have often been awarded for being the Largest Reseller Countrywide. We are extremely strong in Routing and Switches and this forms the basis of our technical strengths. Our business is based on our own employees and no sub-contracting of services is involved. We have presence in 35 cities with our Head Office in New Delhi, regional offices in Mumbai, and Chennai and support offices in 34 other cities.
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STRENGTHS OF TULIP Existing strengths of Tulip which enable it to stand out amongst its competitors are: Year 2004 -05 is going to witness a major surge in demand for high speed data connectivity. The ideal way of providing this is over wireless in the local loop. While competitors have expertise in network integration, they are dependent on third parties for provision and maintenance of wireless connectivity where required. On the other hand, Tulip has complete in house wireless expertise which gives it a distinct advantage when it comes to addressing this demand. Tulip has over the years set up offices in 28 cities across India. With very minimal effort and investment, these offices can be converted into bases or centers, from where connectivity needs of customers in different regions around them will be met. Availability of qualified wireless engineers in the market is extremely limited. Tulip trains its own wireless engineers and has a large pool of trained Mast climbers. In addition to look after the network needs of any solution, it has two CCIEs and 65 CCNA/CCNP certified engineers

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The Changing Market Scenarios
Telecom market. Telecom Market scene the world over is changing: Government monopoly is giving way to privatization in a big way. Circuit switched technology is giving way to packet switched Fixed wire line communications are giving way to mobile and fixed wireless communications Organizations are getting networked with IP (Internet Protocol) becoming the order of the day Day is not far when user groups would get networked From a user perspective, data is becoming the primary mode and voice, secondary From a service providers perspective, data is emerging as the primary earner and voice secondary. However most service providers have invested heavily in voice infrastructure instead of data infrastructure. The day is not far when voice shall become free. Video, multi media and content will be the catalyst for growth and earning Internet bubble and Software boom drew manpower away from hardcore telecom, Resulting in an acute shortage of telecom manpower and in particular of wireless expertise the world over Software development and manufacture is getting more and more competitive and hard to sell Telecom hardware manufacture is looking up Security solutions are getting extremely secure and cost effective.
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Services Offered by Service Providers
Cellular and CDMA Operators. Similar connectivity can be provided by Cell phone companies using GPRS and by CDMA companies like Reliance etc. However this experiment has not been successful as the quality of connectivity provided by them is of extremely poor quality and unstable. As a result, the existing customers are extremely keen to change over from them. VSATs. This has been a good medium for providing connectivity initially where the bandwidth requirement was low and in remote areas. However it suffers from some serious drawbacks: High initial cost. Need for rooftop space. High latency. High Recurring charges. Leased Lines. These are expensive and unreliable. Also the minimum bandwidth available on them is 64k or 2 MBPS. The initial cost is high and due to its low reliability, backup medium needs to be provided at a high additional cost. NLD Operators. Now some large NLD players have entered the market and the prices of this bandwidth in bulk has dropped substantially. However the Access is provided by service providers like BSNL, MTNL and private Basic operators using leased lines but the uptime and throughput is very poor and the costs are very high.

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The Solution: Tulip Connect
Inter City Delhi Mumbai Calcutta

Internet

Tulip is setting up a countrywide network in around 100 cities. Intercity connectivity is based on leased circuits, primarily on fiber taken from different service providers. The presence of multiple agencies providing bandwidth like Powergrid Corporation, Railtel, GAIL etc, ensures that the network is reliable.

Intra-city This is where the challenge lies. Most organisations offering bandwidth do so on leased lines that are terrestrial links. Tulip intends to provide this using Point to Multi-Point (PMP) wireless. This kind of wireless is not only inexpensive in capital costs but is also very cost effective in terms of recurring costs payable to the DOT as it is very efficient in spectrum. The main advantage of course being a High Uptime of 99.5%.

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A typical intra City network would include a number of base stations that are installed on top of buildings. Each base station would be capable of distributing four or eight MB of bandwidth to upto 126 subscribers or remotes. Even by pure mathematical distribution, it would be possible to give 31K to each subscriber, provided everyone is drawing at the same time. However, everybody does not use band width at the same time. Therefore, it would normally be possible to give bandwidth between 1 MBPS to 16K to different users as per their requirement.

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Line of Sight (LOS) and Non Line of Sight (NLOS Radios communicate to each other through Microwave radio waves that travel similar to light. They therefore need that both the radios that are communicating to each other be visible to each other. For this purpose, in order to compensate for the curvature of the earth and the buildings / trees etc, we need to construct high towers on top of buildings so that these radios can communicate with each other. There are however, some radios that can communicate to each other for short distances, even if there is no line of sight, using reflected waves, quite similar to Cellular phones. In this case, we need to install the base station at a height but all remotes upto a distance of two to three kilometers can be installed at window sill height or at a height. This provides a major advantage where the customers do not have roof top space or else would need to pay exorbitant rentals for roof rights to construct towers. Connected to this is Near line of Sight. At most places, we can connect an antenna / Radio on a pole at a small height. In this kind of a scenario, we can get ranges of upto five kilometers. However for long distances upto 25 kilometers and above, we would need to construct towers or install radios on top of buildings so that LOS is available. Most of our connectivity will be non-line of sight. Thus a city like Bombay has 34 Base Stations, Delhi would have 42, Pune has 12 and Calcutta has 28.
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Network Security Tulip's network solution for customer will have adequate safeguards to ensure that non-authorized access, tapping and sniffing of data on the WAN is not possible. Tulip will have the following provisions related to security on its network:
a)

Physical Security: We will implement stringent measures to restrict

unauthorized entry to our POPs. All the employees will be given proximity cards, so only authentic users, can enter the NOCs. Some of the major NOC's also will have CCTV Surveillance. All camera views will be recorded 24 hours/day. There will be a password policy in place.
b)

Network Security: The security features of the Tulip VPN network

are

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CUG network: This network will be completely managed by

Tulip and totally insulated from Internet by the means of firewalls implemented at all the Tulip POPs. Access to this network is managed by the policies implemented by Tulip at the firewalls and access will be given to only the closed user group within this network.

Separate Address Space: The address space on the Tulip VPN network will be separate from the Internet address space ensuring a logical separation between the public network and Tulip VPN network.

Regular audit, security checks and upgrades: Regular

security audits, port scans, vulnerability assessment, penetration and hacking tests will be carried out on this network to keep the network secure against the latest threats and vulnerabilities.

Ingress and outgress filtering is done at edge components to filter viruses, prevent DOS and DDOS attacks and prevent all other kinds of known vulnerabilities.

MPLS VPNs from Tulip Tulip's network will, subsequently support both Layer 3 and Layer 2 tunneling methods such as IPsec and MPLS for creation of VPNs. IPsec tunnels are CPE based, and the tunnels originate at one customer site, and are terminated at the other end. MPLS is a network based tunneling method that labels, categorizes and monitors each packet as it traverses the network. Because MPLS is an overlay protocol it can operate on top of the IP protocol in the same network without interference. MPLS will not replace IP in Tulip's network rather it will be enabled as a complementary service.
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MPLS VPNs: When a customer packet comes to the edge router (Label Edge Router) on Tulip's MPLS enabled network, the packet is encapsulated and tagged with a label (also called MPLS shim header, and is 32 bits long), which is removed only when the packet exits Tulip's network. As the packet travels through Tulip's network, the routers in the core (Label Switch Routers) switch, rather than route the packets, there by greatly reducing latency in the network. The path between the Label Edge Router (LER) and a Label Switch Router (LSR) is called a Label Switch Path (LSP). MPLS allows for the creation of LSPs, which are predetermined paths (not necessarily lowest cost paths) through the network. The key benefit to customers is an ability to place their critical traffic on pre- defined LSPs, while letting their less critical traffic traverses the network using regular IP routes.

From a customer perspective, MPLS VPNs enable network routing to be simplified. For example, rather than having to manage routing over a complex virtual backbone composed of many PVCs, an MPLS VPN user can generally employ Tulip's backbone as the default route in communicating with all of the other VPN sites. The use of MPLS for VPNs provides an attractive alternative to both Frame Relay /ATM PVC- based of VPNs and IP sec tunneling to interconnect routers at customer sites. The MPLS VPN model supports "any-to-any" communication between VPN sites without requiring a full mesh.

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Key customer benefits from MPLS VPNs are:
Scalability: MPLS VPNs scale easily to thousands of users and sites

since they do not involve site-to-site peering.

Traffic Engineering (also known as "Explicit Routing" or

"Constraint Based Routing"): In MPLS traffic engineering, factors such as bandwidth requirements, media requirements, and the priority of one traffic flow versus another can be taken into account by Tulip in delivering desired network performance to customers. These capabilities enable us to control traffic flow, reduce congestion, make the best use of network resources, and set up explicit paths to carry the traffic. From a customer perspective, this translates into an optimal use of their bandwidth.
Security: MPLS VPNs use a technique called route distinguishers to

provide traffic- separation between VPNs of different customers. These are assigned automatically where the VPN is provisioned, and are unique for a given customer. MPLS VPNs are considered to be as secure as Frame Relay.

Class of Service: MPLS supports the marking of each packet with a

Differentiated Services Code Point (DSCP) thereby enabling techniques such as packet classification, congestion avoidance and management. From a customer perspective, this translates into having control of your traffic as it travels through Tulip's network. By assigning priorities, you can ensure that your mission critical traffic always gets through first. Support for Tulips Network Services

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Process for 24x7 support. Tulip will have a 24x7-support helpdesk at Bombay, which can be reached by local telephone, mail, and fax or on Internet chat. The central helpdesk also monitors the customer networks round- the-clock and opens a trouble ticket on the system on detection of any failure. They also follow-up for corrective action and keep customers informed of the failure. All the Network Operation Centers (NOC) of Tulip are manned 24x7 by experienced staff and they can be reached locally for support. They in turn will capture all trouble tickets on the system to ensure that all tickets are booked on the same system. Problem Management. Tulip will use a web-based tool from Computer Associates (CA Unicentre). Any associate can report any problems related to operations, for which action will be taken immediately. This is intended to provide a one-stop solution for all the operations related problems faced by the associates. A 24 X 7 helpdesk is operational which follows up the reported problem with the concerned technical person/team. This web-based solution gives real-time operational and performance status information that helps the NOC management in tracking all network-related performance/fault-monitoring issues. Automated escalation feature is built in the system through which all the problems, which are not resolved within a specified time frame, are escalated to senior management. Problems are also classified based on the criticality and impact of the problem and a different escalation chart is followed for each type of problem.

The system also presents a detailed analysis of the problems entered by: Problem Type
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Resolution Time Total number of problems and trend analysis All these reports help in RCA (Root Cause Analysis) and eliminating recurring problems.

Customer Call Handling Process The customer needs to enter into the TULIP support site to submit After entering into the site, he/she can enter the problem. Once the problem is submitted, a case -id will be generated and displayed for future reference. When help desk enters into the site, it can view all the cases submitted to the help desk. This desk will take the responsibility of assigning, escalating, and reassigning 'cases. Help desk can assign cases to either a team of members or an individual. When support team enters into the site, it can view cases submitted to it and not all cases submitted to other support teams.

his/her case (problem).

Unique Features of CA Unicentre Cases can be escalated automatically, if there is no progressive action Cases can be closed automatically, if help desk comes to know that the problem is fully solved by the support team.

taken place

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After the auto closure, if the help desk comes to know that the case is not fully solved, then the case can be reverted back from the status CLOSE to IN PROGRESS. Cases can escalate in a sequential order according to the priority of Escalated cases will be popped up as soon as the respective associate the case and the service type of the case. logs into the Info desk Site.

Reports Generated From CA Unicentre System o o o o o o o o o o o 1. Reports can be generated on parameters such as: Problem-id Reported Data. Solved Date Type Assigned To. Status New Cases. Assigned Cases In Progress Request for Closure (RFC). Closed.

Escalation Matrix Resolution Time: The resolution time will be on best effort basis. Tulip will put the best efforts to resolve the problem or to provide alternative arrangement
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2. Priority Priority 1: Priority 2: Priority 3: The whole network is down affecting all users. A part of the network is having problem. The problem will have less impact on the day-today work and can be scheduled for a manually agreed timeframe.

Response Time NBD Next Business day SBD-Second Business day

4.

For Priority 1 problems, Tulip will make a best effort to have a telephonic response time within 30 minuets.

Service levels Tulip will enter in to a comprehensive service level agreement with its customers and continuously monitor and report service level indicator. Following are the parameters for the SLA agreement. Packet Loss Tulip's target objective for packet loss across the Tulip backbone (backbone meaning in-country links) is two percent (2%) on an average for hourly samples of one thousand (1000) Cisco-style pings of sixty-four (64) bytes each, measured over a twenty-four (24) hour period.

Packet loss is measured by sending at least one thousand (1000) Cisco-style pings of sixty-four (64) bytes each during each hour of the measured twenty-

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four (24) hour period across the link on which the circuit will have been provisioned.

Latency Latency MeasurementRound trip delay will be measured by computing the average round trip delay for one thousand (1000) Cisco-style pings of sixty-four (64) bytes each (Cisco-style pings are only sent subsequent to an acknowledgment being received for the previous ping). Latency ObjectivesThe latency between any two backbone routers on the Tulip network (backbone Network being defined as the router to which all the inter-city backbone links of Tulip is terminated) will be less than 150 milli-seconds at any given point of time. Availability Tulip Internet Backbone Network Availability The target availability objective for the IP connections in to Tulip's IP network in the country is ninety-nine percent (99.0%) per month (excluding unavailability due to scheduled maintenance). The availability figure applies to TULIP-controlled routers and IP backbone facilities and also to customer access circuits. Availability of subscribed bandwidth Tulip's network is engineered to provide our customers with the bandwidth they have subscribed for. Whenever our backbone links reach a 70%
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utilization threshold, they are upgraded/augmented with additional backbone links. Tulip's above-mentioned targets for packet loss and latency translate to our assurance that WAN bandwidth on Tulip's backbone will be available to customer as subscribed. Ensuring that service levels are met: The efficient performance of the network should translate into meeting the business requirements of the customers. Tulip collects and presents reports ensuring that the customers of Tulip can objectively measure the performance of their services. Last mile commitments Tulip will provide last mile commitments of 99.5% for locations connecting on wireless. Network Management and Monitoring Tulip has a 24x7 support central helpdesk at Bombay, which monitors the Customer WAN round-the-clock and open a trouble ticket on our trouble management system on detection of any failure. This helpdesk will also follow-up for corrective action and keep Customer informed of progress in resolving the failure. This service will be event based. This service is part of Tulip's standard service offering and is provided at no additional charge.

Tulip can also offer the following poll based network management and monitoring services to Customer, for remote management. The remote monitoring of the network would be done by a highly trained, experienced team based out of Tulip's office in Bombay. The following services can be

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provided as an option to Customer at an additional charge. Customer can opt for these services based on number of devices and links monitored. Downtime/Uptime analysis Customer WAN links will be monitored for their up/down status, and based on this monitoring availability reports will be generated for downtime/uptime analysis. The reports can be sorted media-wise. Application utilization Application level bandwidth utilization will be monitored and reported for Customer's Cisco routers Trend analysis Graphical trend analysis reports will be provided for parameters such as link utilization, router utilization, etc. Router utilization and threshold monitoring Tulip would be able to monitor and report on the following parameters for Customer routers: Router utilization and threshold monitoring Tulip would be able to monitor and report on the following parameters for customer routers: CPU utilization Memory utilization Disk utilization Cache utilization

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Traffic Load Packet loss Response time

Customer Requirements:
Influx Mart requires Tulip IT Services Ltd. to provide connectivity for their branches. The objective is to have an economical mode of connectivity option with very high availability, especially in the remote areas of the country where wired connectivity infrastructure is not adequate enough to meet the expectations of the Customer.

Proposed Solution:
Tulip IT Services Ltd. will provide Connectivity on Demand Service with committed end-to-end bandwidth and high uptime (in excess of 99%) for connectivity for companies.

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1.

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Part I
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These questi

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a. b. c. d. How man 10 50 100 or more 500 or more

2. Are you using different kinds of services that are based On radio frequency? a. yes b. no c. other 3. Which department is handling your functions related the data? a. marketing b. Human resources c. MIS 4. By which way your branches of company manages their routine work related to EDP department? a. wireless connection b. VPN network c. MPLS network 5. a. b. c. Which type of system do you use in wireless connections? private network public network IP network

6. On which factor the bandwidth or radio frequency of your company depends? a. Number of computers b. Type of data c. Number of branches
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PART II (Demographic Information): 1. Name: 2. Address 3. Age: 5. Income:

4. Gender: 6. Contact No.

Date

Signature

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Testing of Hypothesis:
The hypothesis made by myself above service provide by Tulip IT Services are up to the level of big organization are correct and wireless connections are helpful for large organization .

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Conclusion

Findings
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1. Wireless connections is the new concept that arises due to the vast spreading of the corporates. 2. Over 65 % of large organization having there branches are using fiber connection .10 to 15% of companies use broadband connection 3. So there are large scope for wireless connections that is cost efficient solution for companies.

Limitations:
1. using of wirless connection depends upon the number of branches 2. Using of wireless connections requires permission of higher management so it takes more duration for implementation.

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Suggestions:
It clearly conclude that use of different services for corporate data connectivity , network integration depends upon the philosophy of company. Wireless connections provides security for data connectivity . and cost efficient solution for those companies who has many branches and large amount of data transfer.

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BIBLIOGRAPHY & WEBLIOGARPHY
Books Kothari, C.R., Research Methodology, New Delhi

Kotler Philip, Marketing Management, Published by Pearson Education (Singapore) Pvt. Ltd.

Magazines Business today Internet Google .com

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