PAF-Karachi Institute of Economics & Technology

Course Title: Business Process Reengineering

Semester: Instructor: Fahad Ahmed Class ID:

Email: ahmed.fahad@gmail.com Sign ature

Course Objective: This

Lab Requirement Y/ N

Topic covered Y/ N

Session Date

Topics to be Covered

Introduction to MIS (2)

Introduction to Databases (2)

5 6

Introduction to ERPs (2) Comparison between MIS & ERP The Crisis that will not go away - The Wealth of a Nations (Adam Smith) - The 3 forces - Process Perspective Introduction to Business Processes & BPR

MM / OHP Requiremnt (MM/OHP)

Quiz / Assn Taken Qz/As

Sessions

- Basic Concepts - What is a Business Process? - What is BPR? - Why BPR? Hourly 1

10

Reengineering - The Path to Change - Readiness Analysis - Phases of BPR - The 3 cases (IBM Credit, Ford Motors, Kodak) Re-thinking Business Processes - Recurring Themes in BPR

11

12

Papers & Articles - Reengineering Work: Dont Automate, Obliterate - Ford Motors: Supply Chain Strategy Papers & Articles - Fix the Process, not the Problem - Apple Inc. The Hunt for Reengineering Opportunities - Object of Reengineering - Process Map The Hunt for Reengineering Opportunities - Choosing the right processes - Understanding the processes - Walmart/ P&G Example - Benchmarking Process Mapping - Student Projects Hourly 2 The New World of Work - Changes in Work Units, Jobs, Roles, Job Preparation, Focus of Performance Measures and Compensation, Advancement Criteria, Values, Managers, Organization Structures, Executives The Enabling Role Of Information Technology Thinking - Inductive The Enabling Role Of Information Technology - Role of ERPs in BPR

13

14

15

16 17

18

19

20

21

Papers & Articles - Breaking the functional mind-set in Process Organizations - The Limits of Benchmarking

22

Who will Reengineer? - Key Roles (Leader, Process Owner, Reengineering Team, Steering Committee, Reengineering Czar) The Experience of Process Redesign - Guidelines & Techniques

23

24 25 26

Embarking on Reengineering - Case of Action - Vision Statement Hourly 3 Succeeding at Reengineering - Knowing the Rules - Mistakes to avoid What is Business Process Management - Origins of BPM - Process Management Cycle What is Business Process Management - Process Enablers - Organizational Capabilities - EPM as a Management Tool and BPMS Papers & Articles - The Process Audit Papers & Articles - Leading Change - Why Transformation efforts fail - Accelerating Corporate Transformations FINAL

27

28

29

30

Text Book: 1 2

Re-engineering the corporation - Hammer, Michael and Champy, James Process Innovation: Reengineering Work Through Information Technology Davenport, Thomas H.

Reference Book/ Matetial: 1 2 3 4 Business Restructuring Carla Zilka

Process Improvement Rasmussen, Eichorn, Barak, Prince Process Improvement in Practice Dyba, Dingsoyr, Moe Essentials of Business Processes and Information Systems Magal, Word
Articles & Papers

1 2 3 4 5 6 7 8 9

Reengineering Work: Dont Automate, Obliterate Ford Motors: Supply Chain Strategy Fix the Process, not the Problem Apple Inc. Breaking the functional mind-set in Process Organizations The Limits of Benchmarking The Process Audit Leading Change - Why Transformation efforts fail Accelerating Corporate Transformations
Final Examination Hourly Exams (Best 2 out of 3) Quiz / Class Participation Assignment Project 40 30 5 5 20