TRAVEL MANAGEMENT DEPARTMENT

VACATIONAL ENGLISH COURSE I

ELT LECTURER BRAHM DEM ibrahimcigdem@yahoo.com 0533 241 43 99

UNIT ONE : A.) WELCOME TO TURKEY DISCUSSION : Please discuss the following questions with your teacher and your friends. 1. What is the land mass of Turkey? 2. What are the seas, mountains, rivers and climates in / around Turkey? 3. Who is the founder of modern Turkey? and what is his well-known motto? 4. What is the most recent population of Turkey according to the census of 1998? 5. What are the basic resources in Turkey? 6. What international organisations is Turkey the member of? ACTIVITY ONE : Please try to define the underlined vocabularies and structures. WELCOME TO TURKEY Turkey is a paradise of sun, seas, mountains and lakes. Turkey offers the holiday makers a complete change from the routine of everyday life. From April to October, most parts of Turkey have an ideal climate. A visitor can relax on the sandy beaches or enjoy the peace of mountains and lakes in an unspoilt nature. Turkey, with a magnificent past, is a land of historic treasures. It covers thirteen successive civilizations. If a person spends only a little time in Turkey, he only can see something of this great past. There is no doubt that one visit will not be enough, and you will want to come back again and again as you discover one extraordinary place after another. All of them have one thing in common, the friendly and hospitable people of this unique country. GEOGRAPHY Turkey's land mass is 774,.815 sq km. The Istanbul Boaz (The Bosphorus), the Sea of Marmara, and the anakkale Boaz (Dardanelles) divide the European and Asian sides. Anatolia is a high plateau region towards the east and it has the valleys of about fifteen rivers, including the Dicle (Tigris) and the Frat (Euphrates). There are numerous lakes. Some of them are as large as inland seas (such as Lake Van). In the north, the Eastern Black Sea Mountain chain runs parallel to the Black Sea; in the south, the Taurus Mountains sweep down almost to the narrow, fertile coastal plain along the sea coast. Turkey enjoys a variety of climates, changing from the temperate climate of the Black Sea region, to the continental climate of the interior; then, to the Mediterranean climate of the Aegean and Mediterranean coastal regions. The coastline of Turkey's four seas is more than 8333 km long. HISTORY Turkey is called "the cradle of civilization". the tourist will discover exactly what this phrase mean while theyre travelling through this historic land. The world's first town, a neolithic city at atalhyk, dates back to 6,500 BC. From the days of atalhyk up to the present time, Turkey boasts of a rich culture because it has made a lasting impression on modern civilization through the centuries. The heir to many centuries of cultures makes Turkey a paradise of information and cultural wealth. Hattis, Hittites, Phrygians, Urartians, Lycians, Lydians, lonians, Persians, Macedonians, Romans, Byzantines, Seljuks, and Ottomans have all held important places in Turkey's history, and ancient sites and ruins throughout the country give proof to each civilization's unique distinction. Turkey also has a very fascinating recent history. Upon the decline of the Ottoman Empire, a young man named Mustafa Kemal, took the defeat of World War I and turned it into a shining victory by liberating Turkey of all foreign invaders. Mustafa Kemal Ataturk founded the Republic of Turkey on the 29th of October, 1923. He led his country into peace and stability, with a tremendous economic growth and complete modernization. Through decades of change and growth, Turkey still boasts of this success, living by their adopted motto of "Peace at Home, Peace in the World." POPULATION According to a 1990 census, Turkey has 57 million inhabitants and 41 % of the population live in the countryside. The major cities are: Istanbul (7.4 mil); Ankara, the capital (3.2 mil); zmir (2.7 mil); Adana (1.9 mil); Antalya (1.1 mil); and Bursa (1.6 mil). LANGUAGE The Turkish language belongs to the Ural-Altaic group and has an affinity to the Finno - Hungarian languages. Turkish is written in the Latin alphabet and is spoken by some 150 million people around the world. RELIGION 99 % of the Turkish population is Moslem. Turkey is a secular state and guarantees complete freedom of worship to nonMoslems. ECONOMY Tourism: In recent years, Turkey has become a major tourist destination in Europe. With the rapid development of both summer and winter resorts, more and more people from all over the world are able to enjoy the history, culture, and beautiful sites of Turkey.

From swimming in the Mediterranean to skiing in UIudag, Turkey has some thing to offer every tourist. Agriculture: This plays a very important role in the Turkish economy. The main crops are wheat, rice, cotton, tea, tobacco, hazelnuts, and fruit. Sheep are Turkey's most important live-stock, and Turkey is one of the European wool and cotton producers. Southeast Anatolian Project (GAP): GAP is a multi-purpose, integrated development project comprising dams, hydroelectric power plants and irrigation facilities, on the Frat (Euphrates) and Dicle (Tigris) rivers. It will affect agriculture, transportation, education, tourism, health and other sectors. ATATRK DAM is among the first 10 dams in the world. Natural resources: The principal extracted minerals are coal, chrome (an important export), iron, copper, bauxite, marble and sulphur. Industry: Industry is developing rapidly and is directed mainly towards the processing of agricultural products, metallurgy, textiles, and the manufacture of automobiles and agricultural machinery. POLITICAL STRUCTURE The Turkish Republic is based on a secular democratic, pluralist and parliamentary system. Human rights are protected by law and social justice. The National Assembly is elected by popular vote and the nation is governed by the Council of Ministers, headed by the Prime Minister. Turkey is a founding member of OECD, the Black Sea Economic Cooperation Organisation, a member of NATO, the European Council and the European Parliament, and an associate member of the European Union. ACTIVITY TWO: Please prepare at least 15 questions to ask your classmates? ACTIVITY THREE: Please match A column (1-13) with B column (a-l) according to the information given above. A.) 1.The Eastern Black Sea Mountain chain 2.Turkey has become a major tourist destination in Europe 3.Turkey is a paradise of sun, seas, mountains and lakes; 4.The National Assembly 5.The Taurus Mountains 6.Turkey is a land of historic treasures. 7.The Istanbul Boaz (The Bosphorus), the Sea of Marmara and the anakkale Boaz (Dardanelles) 8.Turkey is a paradise of information and cultural wealth and is called"the cradle of civilization" 9.Anatolia has the valleys of about fifteen rivers, 10.The Turkish Republic is a country of 11.Human rights 12.Southeast Anatolian Project 13.Turkey is a secular state B.) Towns, travel and transport ACTIVITY.1. Travelling in the town Exercise 1. Now choose words from the list below to complete the following sentences. advertisemert bridge building site bus stop cafe department store lamp-post litter bin multi-storey car park newspaper vendor park pavement pedestrian crossing parking meter pedestrian precinct pillar box public conveniences road sign subway taxi rank telephone box tower block traffic island traffic lights B.) a. because it has made a lasting impression on modern civilization through the centuries. b. sweep down the fertile coastal plain. c. divide the European and Asian sides. d. including the Dicle (Tigris) and the Frat (Euphrates). e. are protected by law and social justice. f. is a multi-purpose, integrated development project g. secular, democratic, pluralist and parliamentary system. h. a visitor can relax on the sandy beaches or enjoy the peace of mountains and lakes in an unspoilt nature. . and it guarantees complete freedom of worship to nonMoslems. j. runs parallel to the Black Sea. k.because of the rapid development of summer and winter resorts. l. is elected by popular vote.

Exercies 2. Now choose words from the above list to complete the following sentences. 1. The new ____________for the latest breakfast cereal could be seen all over the town. 2. The car had to stop because the ____________ were red. ? Enough to stay here for an hour, anyway. 3. Have you got any coins for the 4. Don't throw your rubbish on the floor! Use the ___________. 5. Harrods is a very famous ___________ in London. 6. The safest way to cross a busy road is to use the ____________. 7. Is there a ____________ around here somewhere? I need to post this letter. 8. If you need to go to the toilet, the____________ are outside the market. 9. He got stuck on the ___________half-way across the road. 10. In some towns, pedestrians can use a ___________to go under a busy road.

ACTIVITY.2. Travelling by road Now choose a word from the following list to complete the sentences. There may be more than one possible answer. bypass central reservation crash barrier crossroads cycle path diversions flyover grass verge hard shoulder inside lane junction lay-by level crossing middle lane motorway outside lane roundabout service area slip road underpass

1. You enter or leave a motorway by a ___________. 2. A__________ is a space next to a main road where you can park your car out of the way of the other traffic. 3. A___________ is a road that takes traffic round the edge of a town rather than through its centre. 4. A___________ is a special route arranged for traffic when the normal route cannot be used. 5. The __________ is the narrow piece of ground at the side of a road which is usually covered with grass. 6. People whore driving fast cars on motorways try to stay in the ___________ as much as possible. 7. An ___________ is a road which goes underneath another road or a railway line. 8. A ____________ is a place where a road and a railway line cross each other. It is usually protected by gates or a barrier that shuts off the road while a train passes. 9. A __________ is a place where roads join. 10. The ___________ is the area at the side of a motorway where you are allowed to stop if your car has broken down. ACTIVITY.3. Verbs to do with driving Write the missing words in the sentences below. Choose from the following list and make any changes that may be necessary. accelerate brake break down break the speed limit change gear dip ones head lights do a U-turn give way keep to the speed limit overtake park reverse skid stall tow

1. He usually ____________when he's driving. So if the sign says 90, then he never drives at more than 90 kilometres per hour. 2. To __________ means to drive backwards. 3. You usually _______________ to make a car slow down or stop. 4. when driving at night you should always____________when you see a car coming towards you. Otherwise you can blind the driver. 5. This car can ______________ from 0-100 kilometres per hour in under ten seconds. 6. To _______________ a car means to drive past it. 7. If a car ________________ another one, it pulls it along behind it, usually using a rope or a chain. 8. It is always very difficult to _______________ in the High Street, so we usually go to one of the large car parks near the station. 9. One of the most difficult things when learning to drive is to ___________smoothly. That's why many people prefer automatic cars. 10. when a car_____________, it turns round in a half crcle then drives back the way it came. 11. He was fined for _________________. He was doing over 100 kilometres per hour in a built-up area where the limit was 50. 12. In Britain, when you reach a roundabout you should always _________________ to traffic on your right. 13. When a car __________________ the engine stops suddenly, because there is not enough power or speed to keep it going. This can sometimes happen when you first drive a car on a cold, frosty morning. 14. He was late for the meeting because his car______________ just outside Brighton. 15. It is very easy for a car to _______________ and go out of control if the roads are wet or icy. ACTIVITY.4. Travelling by train Read the passage below and supply the missing words. Choose from the following list. One of the words will be used more than once. buffet car carriage catch change compartments departures board inter-city express left-luggage office luggage rack no smoking platform railway station restaurant car return through train ticket collector ticket office tickets timetable train trolley window seat

David Copperfield came to the (1)________________to pick up a suitcase he had left here earlier in the day. Then he went to the (2)___________ and asked for a first-class (3)___________to Ankara. Five minutes later he was checking his stanbul-Ankara (4)___________ to see what time his (5)_____________left. There was one at 12:15 from (6)____________12. He checked his watch. It was 11.55 already. Good, he thought. I can (7)______________that one.

As he walked towards (8)________________12, an old lady stopped him. She was pushing a (9)___________which contained two large suitcases. She asked him if there was a train to Iconia soon. He looked up at the large (10)____________above their heads. He soon found what he was looking for. Yes, theres a train leaving in fifteen minutes from (11)______________6, he said to her. Its an (12)_____________. The old lady thanked him, and David hurried along. The (13)_______________were quite full by the time he reached the (14)______________. He got into the second (15)______________and, after putting his suitcase on a (16)________________, managed to find a (17)______________It was a (18)________________compartment. David was pleased as he was allergic to cigarette smoke. Ten minutes after the train had left the (19)_______________the (20)______________came round to check peoples (21)____________. Is this a (22)________________ ? David asked. No, youll have to (23)______________in Eskiehir. And can you get something to drink on the train? Sorry, sir, theres no (24)___________________or (25)_____________________on this service, Im afraid. Ah well, never mind, David thought to himself. Well soon be in Ankara anyway.

UNIT TWO: A.) GEOGRAPHY REGIONS Anatolia is divided into 7 geographical regions: The Black Sea Region is a mountainous area in the north. This region is approximately 1/6 of Turkeys total land mass. It has a steep and rocky coast and rivers cascade through the gorges of the coastal ranges. As the Northern Anatolian Mountains run parallel to the coastline access inland from the coast is limited to a few narrow valleys, so the coast therefore has always been isolated from inland areas. It is densely wooded, comprising more than one-fourth of Turkeys forested areas. The region is mainly agricultural, corn being the dominant field crop. Tea is grown in the eastern coastal strip, hazelnuts around Giresun and Ordu and tobacco in Samsun and Trabzon. The Marmara Region covers the European part as well as the northwest of the Anatolian plain. It comprises a central plain of rolling terrain surrounded by mountains of moderate height. Although it is the smallest region after Southeastern Anatolia, it has the highest population density. The Marmara region is economically the most developed area of Turkey. Its agriculture is varied, including tobacco, wheat, rice, sunflower, corn, olives, grapes and natural silk. On the straits and coasts of the Marmara Sea fishing is well developed. The Aegean Region extends from the Aegean coast to the inner parts of Western Anatolia. Forest lands and fertile plains carrying the same names as its rivers are dominant. The lowlands of the Aegean and Marmara Regions contain about half of the countrys agricultural wealth in the broad, cultivated valleys, the most important of which are the Izmit Valley, the Bursa Plains and the Plains of Troy. Its wealth rests on the production of several export crops, including tobacco (more than 50% of Turkeys total production), cotton (30% of the total), high-quality grapes suitable for drying, olives (more than 50% of the Turkish output) and figs. The Mediterranean Region is located in the south of Anatolia. The western and central Taurus Mountains suddenly rise up behind the coastline. Forest lands are dominant here like the Aegean and the Black Sea regions. The region has several subregions: the sparsely populated limestone plateaus of Taseli in the middle; the lake district in the west with its continental climate, where grain is grown; and the intensively cultivated, densely populated coastal plains. The coastal areas produce cotton (60 percent of Turkeys output), sesame, citrus fruits (more than 90 percent of the countrys production), early vegetables and bananas. The higher elevations have relatively little arable land; grain and livestock are produced and there is pastoral nomadism among the Yoruks. The Central Anatolia Region is exactly in the middle of Turkey and is less mountainous when compared to the other regions. This region varies in altitude from 600-1,200 m (1,970-3,940 ft) west to east. Steppes are common. Geologically young volcanic features characterize the landscape. For the most part, the region is bare and monotonous and is used for grazing. But overgrazing has caused soil erosion on the plateau and during frequent summer dust storms a fine yellow powder blows across the plains. One-third of Turkeys sheep and three-quarters of its Angora goats are raised there. The Eastern Anatolia Region is Anatolia's largest and highest region. Nearly all of the area has an average altitude of 1,500-2,000 m / 4,920-6,560 ft. Anatolias highest peak Mount Ararat is located in this region. This is the most thinly populated region of the country. Farming is difficult because of the long, severe winters, steep slopes and eroded soil. Grain, chiefly summer wheat and barley, is the dominant crop. In the humid northeast, beef and dairy cattle are raised whilst in the south there are pastoral nomads who raise sheep and goats. The Southeastern Anatolia Region is notable for the uniformity of its landscape. Vast stretches of this region consist only of wild or barren wasteland. Agriculture is confined mainly to irrigated valleys and basins (wheat, rice, vegetables, grapes). Much of the population is nomadic or seminomadic. Turkeys principal oil fields are here. SOILS Anatolia has a variety of soil types. Nearly 40% of the land, including the Black Sea coast and most of the northeast, is covered by red and gray brown podzols and by brown forest soils. The Aegean and Mediterranean coasts are characterized by mountain soils: Brown forest, terra rossa and rendzina. Chestnut and desert soils are found in Central Anatolia. The southeast has rich chernozems and chestnut-type soils. COASTLINES Turkey is surrounded by sea on three sides; the Black Sea in the north, the Mediterranean in the south and the Aegean Sea in the west. In the northwest there is also an important internal sea; the Marmara Sea, between the straits of the Dardanelles and the Bosphorus. The name of The Marmara Sea comes from the Marmara Island which is known for the high grade of marble from its quarries. The Black Sea coastline is 1,595 km / 990 mi long and the Mediterranean is nearly the same: at 1,577 km / 980 miles. Because the mountains reach the sea perpendicularly, the Aegean coastline has many curves and is much longer measuring 2,800 km / 1,740 miles. The Marmara Sea occupies an area of 11,350 km / 4,381 sq miles and the coastline is about 1,000 km / 621 miles long. Salinity of the Seas The Black Sea 1.7% The Marmara Sea 2.2% The Mediterranean Sea3.8% The Aegean Sea 3.8%

As a country surrounded by seas on 3 sides, Turkey has 159 islands most of which are not even known or inhabited. 109 of these islands are in the Aegean Sea, 26 in the Mediterranean, 23 in the Marmara Sea with only one in the Black Sea. LAKES With more than 300 natural and 130 artificial, Turkey is indeed a country of lakes. The total area of the lakes is around 9,250 km / 3,570 sq miles and nearly 50 of them occupy areas larger than 10 km / 3.8 sq miles each. There are also many smaller lakes which are usually not shown on maps. The largest, Lake Van is 3,713 km / 1,433 sq miles and 100 m / 328 ft deep. Some lakes are fed by rivers whilst others form rivers by dispersing their excess water. Lakes which lose water predominantly by evaporation develop a build up of mineral salts which make them saltwater. The freshwater lakes are used for irrigation when their altitudes are higher than the plateaus around them. Lake Beysehir on the Konya plateau is an example of this. The lakes of Anatolia are not similar to each other either in size or formation. They can be divided roughly into 2 categories. Natural lakes a)Tectonic lakes These lakes were formed during the deformation of the earth's crust. More than 20 of the major lakes in Turkey are of the tectonic formation. Because many of the roads or railways pass by these tectonic lakes it is possible to see many of them while traveling around Turkey. b)Crater lakes These volcanic lakes were formed when the bowl-shaped depressions around the orifices of volcanoes were filled with water after the eruptions. Since roads rarely pass through areas of volcanic formation, it is unlikely that many crater lakes of Anatolia are seen. There are many other types of lake formations which are not included here, such as glacier lakes, naturally dammed lakes and so on. More specific information about lakes which might be encountered while touring Turkey is provided in the Places of Interest Section. The selection of lakes mentioned is related to their interest value to tourists as opposed to their size or formation. Dams These were mostly built within the last few decades to obtain energy, to provide irrigation for agriculture, and to provide drinking water to urban areas. The major power plant dams are the Ataturk, Karakaya and Keban on the Euphrates; the Altinkaya and Hirfanli on the Kizilirmak; the Gokcekaya and Sariyar on the Sakarya; the Demirkopru on the Gediz; the Kemer on the Buyuk Menderes and the Oymapinar and Manavgat on the Manavgat. MOUNTAINS Turkey is a country of highlands with an average altitude of 1,130 m / 3,700 ft. 80% of Anatolia is above 500 m / 1,640 ft in height which is much higher when compared to other continents. The average height in Asia is 1050 m / 3,444 ft; in Europe 330 m / 1,082 ft and in Africa 650 m / 2,130 ft. Except for a relatively small segment along the Syrian border, Anatolia is part of the great Alpine-Himalayan mountain belt. Generally, most of the mountain lines in Anatolia lie in the east-west direction. There are two important ranges of mountains in Anatolia: The North Anatolian Mountains along the Black Sea in the north and the Taurus Mountains in the south. Both of them run parallel to the coastline. The North Anatolian Mountains increase in height toward the east, where their highest peak, Kackar Dagi (3,937 m / 12,910 ft), is found. The Taurus Mountains rise to 3,734 m / 12,250 ft in the Aladag Chain. Composed mainly of limestone, there are caves, underground streams and potholes. Anatolia's highest peak is in the east: Agri Dagi (Mount Ararat) 5,165 m / 16,940 ft. RIVERS Throughout history, water has always been a very important element for man in the development of his environment, for agricultural and industrial production, and for transportation. Therefore people prefer to live close to or in areas served by rivers. 520 billion cubic m / 680 billion cubic yards of water (rain, snow, etc.) fall annually in Turkey and 32% of this amount forms rivers. Although this is a very large volume of water, not many of the rivers are very long. They are plentiful in number due to the existence of many hills, ranges of mountains, plateaus and plains in the country. Generally, rivers originate from heights of 1,000-2,000 m / 3,280-6,560 ft and flow into the sea after 700-800 km / 435-500 miles which is a comparatively short distance. Consequently their speed is fast and they carry large amounts of alluviums. These alluviums have contributed to some of the geological formations over the centuries. The harbors of some ancient cities such as Ephesus, Priene or Troy, which once graced shorelines, are present day ruins located a few kilometers inland due to silting up of shores. The lakes of Bafa and Sapanca were once bays before their entrances became closed by alluvium deposits. In spring, especially in April, the rivers carry the maximum amount of water which is muddy in color because it carries a lot of soil. The season in which the minimum water is carried is the autumn, especially September. The majority of the rivers in Anatolia are not navigable, having irregular, shallow beds and seasonal depth changes. Often many rivers are named according to their colors; Kizilirmak (red river), Aksu (white water), Bozcay (gray river), sometimes with the names of places or surrounding things; Degirmendere (mill river), Koprucay (bridge river), or with some adjectives describing the nature of the river; Delicay (crazy river), Cehennemdere (hell river), Ikizdere(twin rivers).

Most Turkish rivers originate within the country's borders, a feature which gives Turkey a strategic power because there is no risk of water limitation by its neighbors. Rivers of Anatolia The Euphrates and Tigris join together in Iraq and flow into the Persian Gulf. Less than half of the Euphrates and one third of the Tigris are within Anatolia today. The Kizilirmak (Halys) is the longest river originating and flowing within the borders of Turkey; 1,355 km / 842 miles. Yesilirmak and Sakarya are the longest rivers after the Kizilirmak, and flow into the Black Sea. The Aras and Kurucay flow beyond Turkeys borders into the Caspian Sea in western Asia. The Susurluk, Biga and Gonen flow into the Marmara Sea. The Gediz, Buyuk Menderes, Kucuk Menderes and Meric flow into the Aegean Sea. The Seyhan, Ceyhan and Goksu flow into the Mediterranean Sea. CLIMATE Because of the geographical formation of the country with mountains that run parallel to the coast, Anatolia is a focal point of contrasting climates. While in coastal areas winters are mild and summers are moderately hot, the inland areas experience extremes of temperature. The hot summers have high daytime temperatures with generally cool nights and the cold winters have limited precipitation with frost occurring on more than 100 days during the year. Average Daytime Temperatures CentigradeFahrenheit January 9 48 February 9 48 March 11 52 April 16 62 May 21 70 June 26 78 July 29 84 August 29 84 September25 76 October 21 70 November15 60 December 11 52 In the Mediterranean, Aegean and Southern Marmara regions, the general Mediterranean climate is dominant; summers are hot and dry, winters are mild and rainy. Frosts are rare and snowfall is almost unknown. On the Northern coast of the Marmara Sea, the temperatures are lower. The Black Sea region, enjoys mild winters and a fair amount of rainfall throughout the year. In Central Anatolia, a typical plateau climate prevails where the summers are hot with minimum precipitation, and winters are cold with heavy and lasting snows. Villages may be isolated by severe snowstorms. Eastern Anatolia is rugged country with higher elevations, a more severe climate and greater precipitation than the central plateau. The climate of this region is most inhospitable. Summers are hot and extremely dry, winters are bitterly cold. Spring and autumn are both subject to sudden hot and cold spells. The rainfall is maximum in the middle and eastern coasts of the Black Sea and the western part of the Mediterranean. It is minimum around Lake Tuz and in Konya Plateau. Except for these areas and the Central Anatolia, the rainfall is average all over Turkey.

B. Holidays and Entertainment ACTIVITY.1 . Places to stay on holiday Write the missing words in the sentences below. Choose from the following: bed and breakfast boarding house campside caravan chalet guest house holiday camp hotel motel self-catering spa youth hostel 1. If you have a tent, You can always stay at a _____________. 2. A ____________ is a place with a spring of mineral water, where people go for their health -usually to try to cure various diseases. 3. In Britain you can stay the night at a ___________ place. This is usually a private home and is fairly cheap. It is sometimes called a _________. 4. The Ritz is a famous _____________ in London. So is the Dorchester. 5. A______________is a large private home where you can pay to stay and have meals. These are very common at seaside resorts. 6. Many people take a _____________ with them on holiday. In many ways, it is like taking your home with you. And the big advantage, of course, is that you can stop and sleep almost where. 7. A ______________ is a place where large numbers of people, especially families, stay. Here, all the food, accommodation and entertainment is included in the price. You usually stay in a wooden building called a _____________ . 8. A________________is specially built for motorists, with a space to park your car next to the rooms. 9. Many young people and those on walking or cycling holidays stay at a _____________. This is usually very basic and cheap, and you often have to sleep in the same room as others. 10.Many people, when they go abroad, stay at a _____________ cottage or flat. Here, they have to do all the cooking themselves. ACTIVITY.2 . Booking a holiday In the following youll find an extract from a dialogue at a travel agency. The lines are mixed up. Put them in the correct order. Some numbers have already been filled in. ---------1 ------3 ------------------------- Amsterdam. - Did you say June 5th? - Right. Now if I could just have some details from you... - Good morning. Can I help you? - Two weeks, if possible. - June 3rd . Yes, we have room. How many of you will there be? - In which month? - No, the 3rd . Its July 5th . - Yes, I'd like to book a coach holiday, please. To Holland. - I see. Well, the one on June 3rd sounds all right. I'll take that. - And where exactly in Holland? - Two weeks? Right. We have trips to Amsterdam on June 3rd , June 18th , July 5th and July 20th . - Just me. - Amsterdam. I see. And for how long? - June or July.

ACTIVITY.3 . Some extracts from holiday brochures Write the missing words in the extracts below. Choose from the following list. Use each word once only. Asia bays beaches breathtaking capital coast cuisine destinations dishes explore holiday-makers markets Mediterranean mountains palm picturesque restaurants scenery scuba diving sightseeing spectacular sunshine trip unspoilt villages

A . MAJORCA The island of Majorca is still one of most popular holiday (1)____________in the (2)___________. It offers a range of __________ from the chain of (4}___________ which run across the west coast to the beautiful sandy (5)___________with a backdrop of spectacular cliffs. Visit the (6)________, Palma, with majestic Bellver Castle and an abundance of shops. In the (7)__________, youll see a combination of ancient and modern on a smaller scale with a plenty of opportunities for watersports or sunbathing. There are numerous, excellent (8)___________serving a wide variety of Spanish cuisine and traditional local (9)____________. Majorca is also famous for its festivals, nightlife and Mallorquin dancing. B . LANZAROTE Lanzarote, lying only 100 kilometres off the (10)____________of Africa, boasts an excellent (11)___________record and a (12)________ volcanic landscape and huge, equally dramatic stretches of fine sandy beaches. (13)__________the green shuttered, white-washed villages that nestle amongst looming lunar rock formations and waving (14)_________trees, and don't miss a (15)____________to Fire Mountain, the island's live volcano. Fortunately for the many (16)__________that visit the island, Lanzarote has much more to offer than just natural beauty. Watersport enthusiasts can enjoy windsurfing and (17)___________. You can purchase many duty free goods in the shops and sample the local (18)___________at one of the island's many restaurants. A hire car is an easy way to explore Lanzarote's (19)__________, sleepy villages. C . TURKEY Stretching from Europe to (20)_________and the Middle East, Turkey, with its mixture of Eastern and European influences, is one of the most exotic and (21)__________places you can visit. The scenery is (22)__________with mountains sweeping down to silver beaches, and hundreds of little (23)_________are dotted along the coast. Turkey's (24)___________are a bargain hunter's dream with their cheap leather goods, brass items and of course Turkish carpets. The local food is marvellous and cheap, with numerous restaurants for you to sample. (25)___________enthusiasts won't be disappointed either -historical monuments stand as superb reminders of a bygone age, with Ephesus one of the country's ancient treasures. ACTIVITY.4 . Other useful holiday words Write the missing words in the sentences below. Choose from the following: Balcony foreign currency phrase-book beauty spot guidebook resort brochures holiday-makers sunbathing cruise itinerary view excursion package tour visa

1. A ________ is a holiday which includes travel, hotels, meals, etc. It is usually planned and people travel in fairly large groups. 2. I like to come back from my holidays with a good suntan, so I usually spend most of the day __________ on the beach. 3. Before deciding where to go on holiday, we always read lots of different ___________ which we get from our local travel agency. for my trip to France next week. 4. I'm just going to the bank to get some 5. In the winter, her parents always spent two weeks at a ski __________ in Austria. 6. When they booked in at the hotel, they asked for a room with a ____________ of the beach and a _________ they could sit out on in the evenings. 7. If you don't speak the language in the country you're visiting, it's a good idea to take a __________ with you. 8. In the summer, Brighton, Hastings and Eastbourne are always full of_____________ - both British and foreign. 9. When she visited Florida, she stayed in Orlando and went on an __________ to the Kennedy Space Centre. 10. You still need to apply for a ____________ to visit certain foreign countries. 11. A____________ is a place known for the beauty of its scenery. 12. An __________ is a plan of a journey, which includes the route, places to visit, and so on. 13. Before we visit a new place, we usually buy a ____________ get to know something about the place and to be able to plan our trip better. 14. I'd love to go on a world ____________ . Unfortunately, I don't think I ever will because I get seasick very easily.

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UNIT THREE : A.) ANATOLIA THROUGHOUT THE AGES Palaeolithic and Mesolithic Ages During these ages between 600000-8000 B.C. and also named as the Old Stone Age and the Middle Stone Age, man survived by gathering and they Middle Stone Age, man survived by gathering and they made tools and weapons of stone. Important finds related to this period are in the settlement centers in Karain, Kadiini, Okuzini, Beldibi and Belbasi in Antalya region and in Sehremuz near Adiyaman, in Duluk near Gaziantep. Neolithic Age The distinguishing characteristic of this age between 8000-5000 B.C. is the start of production, farming and animal husbandry. Man in this age, left the caves and began to live in stone and mudbrick dwellings. The most important finds related to the Neolithic Age in Anatolia are in Catalhoyuk. Chalcolithic Age In this age covering the years between 5000-3000 B.C., man started to make pottery of baked clay and to decorate the ceramics. This is understood from the excavation finds in settlement centers such as Hacilar, Can Hasan, Yumuktepe, Gozlukule, Beycesultan, Alisar, Alacahoyuk. Relations with Mesopotamia developed by way of the rivers Tigris and Euphrates. Early Bronze Age The people who lived in Anatolia between 3000-2000 B.C. acquired the knowledge to produce bronze by combining copper and tin, and they started to produce weapons, pots and pans and ornaments from this alloy. The most important finds of this period are in Troy and Alacahoyuk. During this era when the pottery wheel was put into use, the Anatolian man learned to make statuettes of baked clay, marble, alabaster, bronze and gold with both religious and decorative purposes. Middle and Late Bronze Ages This age covering the period between 2000-1200 B.C. is the era when trading was prevalent and the first written records were made in Anatolia. The trade relations with various Mesopotamian states and especially with Assyria, caused cultural and artistic interaction and as the result of this interaction an Anatolian style with characteristics of its own was created. The political power dominating this age was the Hittite Emire. The typical characteristics of the age can be understood from the excavation finds in Bogazkoy-Hattusa in Central Anatolia, and the ceramics found in Troy, Western Anatolia prove the relations with the Mycenaean civilisation. Late Hittite City States Small kingdoms who were the inheritors of the Hittite Empire between 1200-700 B.C. carried on the Hittite tradition for a while. However, this tradition gradually lost its own characteristics and began to take new forms under the influence of the Aramaean's who moved into the region, the Assyrians in the south, the Phrygians in the west and the Urartians in the east. The Urartian Kingdom The Urartian Kingdom (900-600 B.C. which established a developed civilisation on the area between the lakes of Van, Urmiye, Gokcegol and Cildir, on the one hand left many documents written in cuneiform and hieroglyph and on the other hand they contributed a great deal to the Near Eastern art in architecture and engineering fields. The Urartians who knew how to make use of natural forces by constructing dams and water channels, also made a great development in the field of metallurgy. The Phrygian Kingdom During the Phrygian Kingdom (700-550 B.C.) founded in the area between the northern Kizilirmak and Sakarya rivers, woodworks, ceramic production and the objects made both for daily use and for artistic purposes showed a great development. The capital of the Phrygian Kingdom was Gordian, their chief goddess was Kybele and their most famous king was Midas. The Lydian Kingdom The most important historical characteristic of the Lydian Kingdom which was founded in Western Anatolia (700-550 B.C. was the coining of the first metal coin in the world. Ionian City States The settlement centers founded in Western Anatolia since 3000-2000 B.C. carried on relations with the Aegean world on one hand and Anatolia on the other. The resulting cultural and artistic interaction created the Orientalising style during the 8th and 7th centuries B.C. This development, influenced the art of the following Archaic and Classical ages. The Persian Period and Graeco-Persian Style After the Lydian Kingdom was defeated by the Persian king Cyrus, Anatolia came under the control of the Persians. The most important works remaining from this period which lasted between 546-334 B.C. are the famous Royal Road and the Halicarnassus Mausoleum.

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The Hellenistic Period This period which started by the defeat of Persian dominance by Alexander the Great lasted between 330-30 B.C. A major part of Anatolia came under the power of Pergamon after Alexander's death. Pergamon contributed a great deal to the world history of culture and art in the field of sculpture and by using parchment as a writing material. The Roman Period When the last king of Pergamon bequeathed his kingdom to Rome, Anatolia came under the sovereignty of Rome. In the beginning of this era which laster between 30 B.C.-330 A.D. the influence of the Hellenistic style preserved its being in the Anatolian art and culture. Although the influence of Roman art and culture was later imposed, the traditional culture nevertheless survived and regional characteristics in art developed. The most important cultural and artistic centers of the period were Aphrodisian and Perge. The Byzantine Period The Byzantine era which lasted for nearly a thousand years between 330-1453 A.D. was greatly influenced by the former civilisation accumulation. When regional characteristics were combined with the influences of Christianity, new styles were created. Istanbul renowned worldwide as a cultural and artistic center, played an important role in turning over the art of the archaic ages to the medieval age. The Byzantine architecture which reached its summit with Hagia Sofia, gave its most beautiful examples with fortresses, water archways and cisterns, bridges and places. The Byzantine era also witnessed great developments in sculpture, mosaic, gilding and ornaments. Seljuk Period This period which started by Alpaslan's victory (the nephew of Seljuk Bey, founder of the Seljuk dynasty) in 1071, laster until 1300 A.D. After the collapse of the Great Seljuk Empire in 1157, the Anatolian Seljuks centred their state in Konya. This state which had its most glorious period during Sultan Alaaddin Keykubat's reign, gained supremacy over Anatolia. Roads, bridges, caravanserais were built during this period. The Seljuks, while having close links with Persian maintained their own art and culture brought from Central Asia by the Turkish migrations. They created the Turkish-Islamic culture by the synthesis, of the Anatolian cultural accumulation and other cultural influences. The mosques, medreses, baths formed the finest examples of the period in architecture. Developments in various fields of art was so great as to influence the following ages. One of the greatest contributions of the Seljuks to the Anatoian civilisation was the introduction of knottedcarpet making. The Ottoman Period This period which lasted between 1299-1923, is the era when not only Anatolia but also the land on the European side was attached to the Ottoman Empire. The Ottoman art based on the Turkish-Islamic and Anatolian artistic synthesis created during the Seljuk period, developed further under the direction of the palace by adopting the new techniques of the age and created a characteristic Ottoman style. However, the Westernisation trend of the 18th century, gave way to the Western influence and consequently the traditional Ottoman art gradually lost its impact. The Ottomans, besides all the other fields of art also proved their superiority in architecture by mosques, tombs, medreses, libraries, covered bazaars, baths, places, caravanserais, kiosks, mansions, aqueducts and bridges. The most famous architect of the Ottoman period was Sinan and the finest example of his work is the Selimiye Mosque in Edirne

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B.) HOTEL DEPARTMENTS AND POSITIONS Discussion .A. Discuss the following posts with your instructor. In your opinion, what are the responsibilities for each position? The Front Office: The Rooms Division Manager The Front Office Manager The Assistant Front Office Manager The Shift Manager The Receptionist The Reservationist The Reservations Supervisor The Reservations Clerk The Night Auditor Uniform Services: The Concierge The Assistant Concierge The Head Cashier The Cashier The Switcboard Operator The Telephonist The Bell Captain The Night Porter The Bellboy The Bellhop The Bellman The Pageboy The Doorman The Lift Operator Discussion .B. Discuss the following The Types Of The Rooms vocabularies with your instructor. a single a double room a twin room a triple room a closet room a studio room adjoining rooms adjacent rooms connecting room a junior suite a standard suite a royal suite a presidential suite a de luxe suite Exercise 1. Match the following terms and their definitions. A. a single room 1.A room with one / more beds that can be folded away in a closet. B. a double room 2.Rooms beside each other without a connecting door. C. a twin room 3.Family rooms with two bedrooms with a connecting door. D. a triple room 4.A room with a couch that can be converted into a bed. E. a closet room 5.Rooms beside each other with no connecting door between. F. a studio room 6.A room with only one bed. G. adjoining rooms 7.A room with two seperate beds. H. adjacent rooms 8.A large room with one sngl+one dbl or three sngl beds I . connecting room 9.A room with one large French bed.

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C. ) DIALOGUE ON ROOM RESERVATION Read the following dialogue carefully and try to find the answers of following questions: Q 1. Who is calling Smirna Ephesus Hotel ? Why? Q 2. How many people will stay at the hotel with Bruce? When? Q 3. How much is a triple room at Smirna Ephesus Hotel? -The telephone ringsReception: Smirna Ephesus Hotel, May I help you? Guest : Erm..Hi, sir, Howre you doing? Reception: Hi, sir. How can I help you? Guest : Erm...Id like to make a room reservation, please. Reception: OK,sir...When is the reservation for, please? Guest : I need a triple room from the 3rd of July Saturday to the 7th . Reception: I see. Please hold on a minute, sir, I got to check it out. Yes sir, We have vacancy for then. For whom is the reservation, please? Guest : oh.. its for myself, for my wife and for our daughter? Reception: May I have your name, sir? Guest : This is Captain McCormic. Bruce McCormic from ncirlik AFB in Adana. Reception: Im so sorry,sir but I unfortunately couldnt get your name, Could you please spell your name,sir? Guest : Oh,sure!...M-C-C-O-R-M-I-C...McCormic. Reception: And your first name, please? Guest : B-R-U-C-E...Bruce... Reception: OK, sir..A triple room...from the 3rd of July Saturday to the 7th For four nights...for Mr.McCormic and his family. Your reservation is confirmed, sir. Guest : Oh,That sounds good! Would oyu mind if I ask for your special room rates for the USAF Staff? Reception: Not at all,sir! Normally our Individual Rates are 75 USD Per Person in a Triple Room on HB bases;however, we have VIP Rates for USAF Staff.Its 35 USD PP in DBL Room including breakfast and dinner and % 50 discount for the kids between 6-12 years of age. Guest : Thats very good. Reception: May I also please have your telephone number, sir? Guest : Sure!...Ill give you my telefax number. Reception: Oh..thisll be better so I can fax you the confirmation voucher as well. Guest : My phone numbers 0322.316 68 68...Clear? Reception: 0322.316 68 68...Is that right? Guest : Exactly, sir...You were very helpful, thanks alot for your all help. Reception: Its my pleasure to have helped you, sir! Thanks for calling us first. ACTIVITY 1. DEFINING THE UNDERLINED EXPRESSIONS Please define the underlined words or expressions in the dialogue ACTIVITY 2. COMPREHENSION QUESTIONS : Answer the following questions 1.Who is calling? 2.Where is he calling from? 3.Why is he calling the hotel? 4.What is his occupation? 5.Who is answering the phone? 6.What type of room does he want to reserve? 7.Who will he stay at the hotel with? 8.Could he reserve any rooms at the hotel? 9.When will he check in the hotel? 10.How long will they stay at the hotel? 11.How much is per person in a triple room? How much will he pay in total? 12.What is his phone number?

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ACTIVITY 3. BUILD UP YOUR OWN DIALOGUE Receptionist: The Istanbul Hilton. May I help you? Secretary : I would like to reserve a single room. Receptionist: Excuse me. Did you say___________ a closet room a studio room a double room three twin rooms adjoining rooms adjacent rooos a triple room a suite a junior suite a standard suite a royal suite a presidential suite a de luxe suite Secretary : No.I said a single room. Receptionist: When for,madam? Secretary : From the________________. 22nd to the 28th of November 1st to the 9th of December 2nd of January to the 18th of February 4th of March to the 22nd of April 5th of April to the 11th of May 13th of June to the 2nd of July 24th of August to the 29th of September Receptionist: Did you say from the ______________? Secretary : Yes That's correct. Receptionist: For whom is the reservation, please? Secretary : The reservation is for____________. Mrs. Glenn James Mr. and Mrs. Levis Mr. Mick Andrews Miss Cath Burkley Mr. and Mrs. Wheeler Mr. Ivan McQueen Mrs Betty Turner Miss Cynthia land Receptionist: Do you spell the family name _________? Secretary : Yes. That's right. Receptionist: I have contirmed the reservation. Thank you very much for calling. Secretary : Thanks for your concern. Goodbye! Receptionist: Good-by. ACTIVITY 4. TELLING THE DATES Review by using the following dates with your pair. Example: Receptionist: When for, sir? Guest : From the 2nd of December for eight days. Receptionist: Did you say from ______________________? first of July.......................four days third of August.................f ive days fifth of May..................... six days twelfth of April................ nine days twenty-first of March....... ten days twenty-second of May...... two weeks twenty-sixth of June......... twelve days thirty-first of October ...... eight days Guest : Yes, I did.

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ACTIVITY 5. TELLING THE TIME OF ARRIVAL Receptionist: Could you tell me your time of arrival? At what time will you arrive? At what time will MR. & MRS. WHEELER arrive? Mr. Adams he Miss Buckley She they Secretary : At two o'clock in the morning. At three o'clock in the afternoon. At twelve noon. At eleven o'clock in the morning. ACTIVITY 6. TELLING THE TELEPHONE NUMBERS Receptionist:Could you give me your telephone number? Is there a telephone number where we can reach you? Secretary :Yes. It is 7-6-3-9-2-4-4 (double four) 8-9-5-7-6-6-6 (triple six)

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UNIT FOUR : A.) A SUITE RESERVATION DIALOGUE : BOOKING A SUITE Read the dialogue below and and try to find out answers of the following questions: Q 1. Who calls the hotel? Why? Q 2. What does an executive suite have? Q 3. How much are the suites per night? Receptionist : Reception. May I help you? Guest : Hi! I would actually like to book a suite from June 7rd to June 17th. Receptionist : Would you want a standard, a superior, a de luxe, an executive or a presidential suite? Guest : I dont exactly know What a standard suite is. Receptionist : Standard Suites in our hotel have a single room with a sitting-room and a bathroom. Guest : Do they have kitchenettes? Receptionist : No, not actually. We have kitchenettes in our superior suites. Guest : I suppose your de luxe suites are a little bit bigger. Receptionist : Oh!yes. The de luxe suites also come with a very nice bar. Guest : If I booked an executive suite, what in general would I get? Receptionist : The executive suites have a very attractive entrance hall, a charming dining-room for six, a breath taking Jacuzzi in the bathroom, a fax machine in the bedroom plus a CD player together with a selection of popular and classical music. Guest : How much is an executive suite per night in US dollars? Receptionist : It is only $ 150 per night,sir. Guest : And how much are the presidential suites? Receptionist : They are $ 200 per night. Guest : What extras will I get with a presidential suite? Receptionist : First of all, our presidential suites are very exclusively decorated. All the furniture is Ottoman style. Guest : The presidential suites must be very large and fascinating then! Receptionist : Exactly, sir. A presidential suite has an upstairs and a downstairs on the top two best floors of the hotel. There is a really beautiful view of the city center. Guest : How many rooms are there in the presidential suite? Receptionist : Upstairs, there are two large double bedrooms plus a large bathroom with Jacuzzi. Downstairs, you will find a dining-room, a large sitting-room and a fully equipped kitchen. There is also a bathroom that your guests may use. Guest : Oh!, It sounds quite interesting and extraordinary. Receptionist : Shall I book a presidential suite for you, sir? Guest : Maybe later, because I'll talk to my wife first and call you back later, ok? Receptionist : Ok. Sir. Thank you for calling us. Guest : You are welcome. It was so exiting to have such a talk with you. Good-bye. ACTIVITY ONE : DEFINING THE UNDERLINED VOCABULARIES Please define the underlined vocabularies and find out the synonyms of the underlined expressions. ACTIVIYT TWO : COMPREHENSION QUESTIONS Answer the following questions given below. 1. Do you know who is calling the hotel? 2. Why did s/he call? 3. What type of room does s/he want to reserve? 4. For how long does s/he want to reserve the room? From when until when? 5. What kind of differences does a Standard Suite have compare to a Superior Suite? 6. What are the differences between an Executive Suite and a Superior Suite? 7. How much does an Executive Suite cost per night? 8. What other fascilities does a Royal Suite have? 9. What type of suite did the caller book? 10. What kind of suite would you book if you were her/him?

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ACTIVITY THREE : BUILD UP YOUR OWN DIALOGUE If you were the receptionist of this hotel, how different would you answer the callers questions? Receptionist : ........................................................................ Guest : Hi! I would actually like to book a suite from June 7rd to June 17th. Receptionist : ....................................................................... Guest : I dont exactly know What a standard suite is. Receptionist : ....................................................................... Guest : Do they have kitchenettes? Receptionist : ....................................................................... Guest : I suppose your de luxe suites are a little bit bigger. Receptionist : ....................................................................... Guest : If I booked an executive suite, what in general would I get? Receptionist : ....................................................................... Guest : How much is an executive suite per night in US dollars? Receptionist : ......................................................................... Guest : And how much are the presidential suites? Receptionist : ......................................................................... Guest : What extras will I get with a presidential suite? Receptionist : ........................................................................ Guest : The presidential suites must be very large and fascinating then! Receptionist : ....................................................................... Guest : How many rooms are there in the presidential suite? Receptionist : ....................................................................... Guest : Oh!, It sounds quite interesting and extraordinary. Receptionist : ...................................................................... Guest : Maybe later because I'll talk to my wife first and call you back later, ok? Receptionist : ...................................................................... Guest : You are welcome. It was so exiting to have such a talk with you. Good-bye.

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B.) FILLING IN THE REGISTRATION FORM ABefore reading the dialogue about filling in a registration form, please discuss the following questions with your friends and instructor: Q 1. What is a registration form? Q 2. Why do we generally use it? Q 3. What type of information does it ask from a guest? Receptionist: Good morning, sir. How could I be in help of you? Guest : Hi!, I had a booking for today. My name is Albert Einstein. -The receptionist checks his reservation chart and answers to the guest.Receptionist: Yes, Mr. Einstein, you seem to have booked a de luxe suite from 5th to the 9th of February. Guest : Youre right. Receptionist: Could you please fill out this registration form, Mr. Einstein? Guest : Could you please help me? I forgot my glasses in the taxi, you know. (The receptionist shows the guest where to write the ID information step by step.) Receptionist: Please write your surname, first name and father's name on the first line, Mr. Einstein.. Guest : Right here? Receptionist: Yes, sir. Guest : Okay...I did it. Receptionist: Alright!...Now, you need to write your home or permanent address on the second line. Guest : Okidox... Receptionist: Now, youll need to put down the name of your company or business address on the third line, sir. Guest : OK, I finished. Receptionist: On the line after that, you are asked to put down your profession and nationality, Mr. Einstein. Guest : Alrighty...I finished it, too... Receptionist: On the next line, you'll have to write down the number of your passport, place of issue and validity or expiry date. Guest : Here is my passport. Would you please read the needed information for me from the passport? Receptionist: The number of your passport is B491666734. It was issued in Boston , The USA; and is valid until June 19th 2004. Guest : Thanks alot. Receptionist: On the coming line you must put down the number of your visa, place of issue and expiry date. Guest : Oh! My Lord! Your government really requires a lot of information more than needed. Receptionist: That's,unfortunately, true. I am teribly sorry for this inconvenience, however we have to follow government regulations. Guest : Sure, You have to. I understand that. Receptionist: Well, Mr. Einstein, the number of your visa is 74620, it was issued in Moscow, Russia, as you must know, and it is valid until the 30th of May. Guest : Right, I've written it all down. Receptionist: And now, we'll write down the date and place of birth as well as gender. Guest : Ok,sir. Receptionist: Now, on the last two lines, please put down where you are coming from, your date of arrival in Turkey, date of departure and next destination, please. Guest : Right, I finished. Receptionist: Please now, sign at the bottom, sir. Guest : Could you check just to make sure that I have filled out all correctly? Receptionist: Of course, sir. Could you also tell me how you will be settling your account? Guest : By credit card.... Visa. Receptionist: Thank you, sir. I just need to tick it off...Your room nunber is one- five-one-one , Mr.Einstein. The bellboy will show you the way up. Guest : Thank you very much for every thing, sir. Receptionist: Youre welcome,sir.

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ACTIVITY ONE : DEFINING THE UNDERLINED VOCABULARIES Please define the underlined vocabularies and find out the synonyms of the underlined expressions. ACTIVITY TWO : BUILD UP YOUR OWN DIALOGUE Please build up your own dialogue by filling out the gaps in the speeches of the guest and the receptionist. FILLING OUT THE REGISTRATION FORM Receptionist: Good morning, sir. ....................(help)...? Guest : Hi!, I ........................(reservation). My name is..................... -The receptionist checks his reservation chart and answers to the guest.Receptionist: Yes, Mr/s.........................( book) a ................suite from ..... to the ......... of ........... Guest : Youre right. Receptionist: ........................(fill out) (registration form), Mr/s................? Guest : .....................(help)? I forgot my glasses in the taxi, you know. (The receptionist shows the guest where to write the ID information step by step.) Receptionist: .....................(surname / first name/ father's name Guest : Right here? Receptionist: Yes, sir. Guest : Okay................... Receptionist: Alright!...Now, .....................................(home or permanent address). Guest : Okidox... Receptionist: .............................................................(name of your company or business address). Guest : OK, ....................... Receptionist: ...............................................................(profession and nationality). Guest : Alrighty...I finished it, too... Receptionist: ............................................................................(the number of passport, place of issue and validity or expiry date). Guest : Here is my passport,....................................................? Receptionist: The number of your passport is........................... It was issued in ..................., ............., and is valid until .................... Guest : Thanks alot. Receptionist: .........................................................(the number of visa, place of issue and expiry date). Guest : Oh!....................! Receptionist: That's,unfortunately, true. I am teribly sorry for this inconvenience, however we have to follow government regulations. Guest : Sure, You have to. I understand that. Receptionist: Well, Mr/s..............., the number of visa is ............, it was issued in............,............., as you must know, and it is valid until the ..............of............... Guest : Right, I've written it all down. Receptionist: And now, ..............................(the date and place of birth / gender). Guest : Ok,sir. Receptionist: On the last two lines, ...........................................................................(date of arrival / date of departure / next destination). Guest : Right, I finished. Receptionist: Please now, sign at the bottom, sir...........................................(The way of payment) ? Guest : By .................... Receptionist: Thank you, sir. I just need to tick it off...Your room nunber is ....................., Mr/s........... The bellboy will show you the way up. Guest : Thank you very much for every thing, sir. Receptionist: Youre welcome,sir.

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UNIT FIVE : A.) THE BELLBOY SHOWS MR. EINSTEIN HIS ROOM Before reading the dialogue about duty of a bellboy, please discuss the following questions with your friends and instructor: Q 1. What does a bellboy do in general? Q 2. What type of information does he give to a guest? The receptionist hands the bellboy the guest's key card. The bellboy goes to the lift and presses button. when they arrive at the room 1511, the bellboy unlocks the door and takes a quick look in the room to make sure the room is ready. He turns on the lights and shows the guest in... Bellboy : Here is your room, sir. Guest : Oh good! I see that every thing is well organised. Bellboy : Here is your telephone (beside the bed). Next to it is our directory of services if you should need anything. We have 24 hour room service. This is the room service menu. And here is your radio... Guest : Do you have a wake-up service? Bellboy : This is a clock radio with alarm. You can set it for the time you want to wake up and you can also leave a note to wake up service by dialing 1. Guest : I see. Bellboy : And this is the remote control for your television set. Guest : How many channels are there? Bellboy : The first five channels are Turkish stations. However you can get CNN on channel 6 and BBC on channel 7 for international news in English. Guest : Good. Id really like to keep up with the daily news. Bellboy : And this is your air conditioning unit. You should set the temperature like this. Guest : I see how it works. Bellboy : You can open and close the balcony door like this. It just slides back and forth. Here you can make your own tea and coffee. Guest : Good. I need a cup of coffee. Bellboy : All you need to do is to fill the pot with water and turn it on. And this is the mini-bar. Just check off what you take. Guest : What about laundry? I have a lot of dirty clothes. Bellboy : Just put your laundry in your laundry hag and put the PICK UP MY LAUNDRY sign on your doorknob. Guest : Right. Bellboy : Your safe is down here. You will just need to use your key card to open it up. The bathroom is through this door. May I be of further service? Guest : Yes. I have some suits which are wrinkled. They need pressing. Bellboy : I will contact the valet service. They will come by in a minute to pick them up. Guest : That's very kind of you. Bellboy : You can lock and unlock the door like this Guest : I see. Bellboy : Please do not hesitate to telephone if you need any further services,sir. Guest : Thank you very much. Bellboy : Youre welcome, sir. ACTIVITY ONE : DEFINING THE UNDERLINED VOCABULARIES Please define the underlined vocabularies and find out the synonyms of the underlined expressions. ACTIVITY TWO : BUILD UP YOUR OWN DIALOGUE Please build up your own dialogue by filling out the gaps in the speeches of the guest and the receptionist. Bellboy : Here is your room, sir. Guest : ................! ...................(organised). Bellboy : ..................................... (telephone / beside the bed). ..................(directory of services). .....................(the room service menu) And..................................(radio). Guest : .....................................(a wake-up service) ? Bellboy : ..........................(a clock radio with alarm).................................................(leave a note to wake up service by dialing 1). Guest : I see. Bellboy : .......................................................(the remote control ). Guest : ......................................................? Bellboy : The first ...............channels are ..............stations.....................(CNN on .............and BBC on ..................) Guest : ............................(keep up with). Bellboy : And .........................(air conditioning unit).

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Guest : ............................................... Bellboy : ................................(open and close). Guest : ....................(a cup of tea). Bellboy : ............................(fill the pot with water). .........................(the mini-bar). Guest : ............................(laundry)? Bellboy : ..............................................................(PICK UP MY LAUNDRY sign) Guest : Right. Bellboy : ...............................(safe / key card) Guest : .............................................(suit/ wrinkled / press). Bellboy : ........................................(contact / the valet service). Guest : That's very kind of you. Bellboy :You can lock and unlock the door like this Guest : I see. Bellboy : Please do not hesitate to telephone if you need any further services,sir. Guest : Thank you very much. Bellboy : Youre welcome, sir. ACTIVITY THREE : TYPES OF GUESTS Here are some vocabularies that you should know. Please discuss them with your friends and instructor. * A "chance customer" is a guest who makes his booking at the front desk--not by fax, telex, telephone or letter. Such a guest is called a "walk-in." * A guest who never arrives is called a no-show. * A guest who fails to sleep in his room is a "sleepout.." * A guest who joins another guest already in the hotel is a "joiner." * A guest who leaves without paying is a "walk-away guest" or "skipper." B.) CHANCE ARRIVALS When you get a chance arrival or customer, it may be the policy of your hotel to ask for payment in advance for one or two days if the guest is paying in cash. If the guest prefers to pay by credit card, hotel policy may require that you obtain an imprint of his credit card with the guest's signature on it. - A guest walks up to the front desk to take his key. Receptionist: Good evening, Mr. Martin. Guest : Good evening. Six eight please. Receptionist: (The receptionist hands the guest his key.) By the way, Mr. Martin, following hotel policy you will need to settle your account as it has reached the limit. Asking a guest to settle his account calls for good social skills. Make sure that the guest isunediately understands you are talking about the hotel policy and not about him personally. no not be challenging or suspicious - Use a soft tone of voice and polite words. It is a good idea to use the guest's family name in order to personalize the conversation. C.) A MISTAKE IN RESERVATIONS Receptionist: Good evening, sir. May I help you? Guest : Yes. I reserved a single room. Receptionist: Name please!? Guest : Showers Kim Showers. Receptionist : (The receptionist checks the rack.) I am sorry, Mr.Showers. I do not have any record of your reservation. Do you have a confirmation? Guest : Yes; Here it is. (The guest hands the receptionist a fax message form.) Receptionist : I see... I am terribly sorry, Mr. Showers. This is entirely our fault. However, We are completely full now. I will have to find you a room in another hotel. Guest : Oh no! Receptionist : It should not take long, sir. Please take a seat. I'll be'right back with you. D.) GUESTS WHO ARRIVE LATE When taking down reservations, you may want to ask for theguest's time of arrival. For guests coming on international

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flights, you may want to ask about the guest's flight number (time of arrival etc.). In this way you can check with the airline if the guest is delayed. At any rate, unless a reservation is guaranteed, rooms can be sold to other guests after a certain time -usually 6 p.m. If the guest arrives after 6 pm. the dialog might go something like this: Receptionist : Good evening, sir. May I help you? Guest : Yes. I reserved a double room. Receptionist : Your name, please? Guest : Patrick Down. (The receptionist checks for the guest's reservation.) Receptionist : I an terribly sorry, Mr. Down. Because of Your late arrival we no longer have a reservation for you; however, I have made a reservation for you at the Holiday Inn Hotel nevertheless. Guest : You don't have any rooms at all? Receptionist : I am afraid that we are fully booked. The Holiday Inn is equally good and not far away. Tomorrow, we will give you one of our suites at no extra cost. Guest : That's very kind of you. Receptionist : Please take a seat, Mr. Down. I will arrange the transportation. E.) CHECKING OUT LATE - A guest walks up to the front desk.Receptionist: Good morning, Mrs. Carter. How can I help you? Guest : I'm flying to Hongkong at ten tonight, so I'd like to keep the room until this evening, if possible. Will I have to pay extra? Receptionist : We usually ask our guests to pay fifty percent more; however, the hotel is not full now. We will not ask you to pay anything. Guest : That's very kind of you. Receptionist : I am glad that I could be of service, Mrs. Carter.

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UNIT SIX : A.) CHECKING IN A TOUR GROUP - A tour group approaches the front Reception : Good evening, ladies and gentlemen. Are you from National Tlours? Group : Yes, we are. Reception : Can we check in now? Group : Yes, there's no problem. Reception : Please take a seat in the lobby. It will only take a minute. (The receptionist wishes to see the tour group leader before distributing keys; however, the leader has not yet appeared. The receptionist does not know why.) - A moment later the tour group leader shows up... Reception : Nice to see you again, Mr. James. (The receptionist knows the tour group leader well.) Leader : Hi! We have a big group tonight -fiftyone. (The tour leader presents his list of guests to the recepflonist.) Receptionist : Hmmmmm.... It all seems in order. You'll need three triples, ten doubles and twenty-two singles. Leader : Right. No changes. Receptionist : The barbeque this evening and breakfast tomorrow morning are included. Leader : The breakfast is a buffet, right? Receptionist : Yes, it's a buffet. Lunch will be extra if you want it. Leader : we'll be visiting Ephesus, so we'll have lunch there in the banquet hall. Receptionist : Fair enough. Leader : Is the sports center included in the price of the rooms? Receptionist : Yes. There's no extra charge. Leader : Very goed. Receptionist : By the way, please remind everyone in your group that all extras should be paid for individually. Leader : Right. I'll remind them. Receptionist :We'll give out the keys now. Everything is ready. B.) A ROOM CHANGE When asking to change rooms, make complaints such as the following. Say, the room is... too small filthy too sunny too damp too cold too hot or say, for example, the shower does not work, the sink always stops up, there is no electricity, you cannot open the window, you do not like the color of the cappet, the room has a funny smell, you want a non-smoking floor, you want a double bed, not a single bed, the mattress is uncomfortable or makes too much noise, the television does not work, there is no hot water, etc. Receptionist : Reception. May I help you? Guest : Yes. This is George Simon in 307. The room we are in is too noisy. I'd like to change rooms. Receptionist : Would you hold on a moment, please? I'll check which rooms are vacant... Are you still on the line, Mr. Simon? Guest :Yes, I'm still on the line.

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Receptionist : I can propose 337 which is very quiet. It has a lovely view of the garden. Guest :I'd rather be on the first floor. My wife does not like being up so high. Receptionist : I amterribly sorry, Mr. Simon. All the rooms on the first floor are occupied due to the fact that we are now in high season. Guest : That's too bad. Receptionist : Could I propose 207? It has a spectacular view of the swimming pool. Guest : Could I see 207 first? Receptionist : Certainly, sir. I will send the bellboy to your room with the key. Guest : Thank you very much. Receptionist : If you like 207 Mr. Simon, the bellboy can transfer your luggage immediately. Guest : That would be very helpful. Goodbye. C.) KEY CARDS 1. Before reading the dialogue about a key card , please define the underlined vocabularies and try to find out the synonyms of the underlined expressions. 2. Please discuss the following questions with your friends and instructor: Q 1. What is a key card? Q 2. What type of information does it give to a guest? Q 3. Why do you give a new guest a key card? Fresh Receptionist: When checking in a quest, what information should I give about the hotel fascilities in order to sell services? Shift Manager : We always give a new guest a key card. - The shift manager shows the fresh receptionist a key card. The fresh receptionist opens the key card.Fresh Receptionist: I see that it has a map of Istanbul with the location of the hotel. What questions does a guest usually ask when you give him / her a key card? Shift Manager : S/he asks about shopping, church services, the location of mosques, etc. S/he will find most of the information in the key card. Fresh Receptionist: And what about selling our services? Shift Manager : It's all here. There's full information about the business center, health club, our French gourmet restaurant, the multi-function conference room, etc. Fresh Receptionist: How should I present the key card to the guest? Shift Manager : Simply tell the guest : This is your key card, sir. It has full information about the services of our hotel. It also has a small map showing the location of the hotel and places of interest in the city. For security reasons, we ask all new guests to present their key card when requesting their room keys." Fresh Receptionist: That's easy to remember. Shift Manager : Yes, but sometimes a guest will ask a question that is very difficult and you may not know the answer. Never say, " I don't know. " Refer the guest to me or tell him/her, "Just a moment. I'll try to find the answer for you." We always help a quest if humanly possible.

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UNIT SEVEN : A.) A GUEST MOVES TOWARDS THE FRONT DESK WITH A COMPLAINT - A guest walks up to the front desk... Receptionist : Good afternoon, sir. How can I help you? Guest : I'm afraid I have a complaint. There is the smell of paint in my room. It seems that the bathroom was recently repainted and it is giving me a headache. Receptionist : I as terribly sorry, sir. I will take imediate action. Could you tell me your room number, please? Guest : I'm in 889. (The receptionist tapes 889 on the computer and reads the guest's name : Mr. Roswick. He also checks which rooms are still vacant.) Receptionist : Well, Mr. Roswick, I can propose 347 which has a very nice view of the sea. Would you rather be on the top flor? Guest : I'd like a view of all of Antalya. Receptionist : I am terribly sorry, Mr. Roswick. All the rooms on the top floor are being refurnished; however, 746 has an excellent view of the downtown area. Guest : The seventh floor would be fine, but I'd like to check out 746 before I move. Receptionist : Of course, Mr. Roswick. I'll send a bellboy up with you. He can help you move your things if you like. Guest : That's very kind of you. Receptionist : Please let me know if there is anything else I can do for you Mr. Roswick. (The receptionist calls over a bellboy, giyes him the key to 746 and asks him to accompany Mr. Roswick to inspect the room.) B.) CHECKING OUT When checking out a guest, it is very important to note down and take immediate action on complaints that the guest may have. Tell the guest, "I hope you enjoyed your stay, sir." If the guest has a cooplaint, make a note of it in front of the cuest and tell the guest what action you will take. You may want to reassure the guest by saying, "we will do everything possible to make sure that it does not have again." Also, check to see if the guest will need further reservations at your hotel or at another branch of the same chain. Receptionist : Good morning, sir. May I help you? Guest : Yes, I'd like to check out now. Receptionist : May I know your room number, sir? Guest : I'm in 507. (The guest hands his key over to the receptionist.) Receptionist : Excuse me, Mr. Jones. Did you have any extras? (Did you order breakfast, use the minibar or make any phone calls this morning?) Guest : No, I didn't. Receptionist : I hope you enjoyed your stay, sir. Guest : Yes, I did, but my carpet has a funny smell. I think that the guest before me spilled someething on it. Receptionist : I do apologize, sir. I am making a note of it... (The receptionist starts writing a note in front of the guest.) . . and I will make sure that it does not happen again. Guest : You shoold do something about the smell. It was rather unpleasant. Receptionist : I will have housekeeping do something about it immediately. By the way, Mr. Jones, will you be staying with us again? Guest : Yes! Ill be back on March 3rd for three days. Receptionist : May I make an advanced booking for you? Guest : Yes. Ill need a double room this time. My wife will be coming with me. Receptionist : I see that you will be going to stanbul today. Would you like me to make reservations for you at the Istanbul Sheraton? Guest : I already have reservations, but you could confirm them for me. Receptionist : Ill take care of it right now, Mr. Jones. Shall I send the bellboy up for your bags? Guest : Yes, please. Receptionist : Your bill is ready, Mr. Jones. Would you care to step over to the cashier to pay? Guest : Where is the cashier? Receptionist : It's just over to your left. (The receptionist motions with her hand.)

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C.) EXCHANGING MONEY Cashier : May I help you, sir? Guest : Yes, I'd like to exchange one hundred US dollars. What is the exchange rate? Cashier : Eight thousand two hundred and forty lira to the dollar. Guest : Very good. (The guest takes out a hundred dollar bill and hands it to the cashier.) Cashier : Thank you, sir. Please fill out this form. Guest : Right. (The guest takes the form and fills in : His nationality, passport nunber, date and full name and then signs with his signature.) Here you are... Cashier : Very good, sir. (The cashier begins to count as she hands one bill at a time to the guest.) Cashier : That's one, two, three, four, five, six, seven, eight hundred thousand and ten, twenty plus four Turkish lira. Guest : Thank you very much, miss. Cashier : Thank you, sir. D.) ACCEPTING CREDIT CARDS This is how people pay their bills: with a personal check, with a credit card, with minor hard currency (dollars, francs, marks, pounds, yen, etc.), with cash or by signing. Personal checks can be drawn on local or foreign banks; however, it is unlikely that your hotel will accept checks that can be drawn on foreign banks. Many businesses will not accept local or personal checks. Another type of check which is much more acceptable is called a traveler's check which may be in French or Swiss Francs, American or Canadian dollars, Euro, pounds, sterling, etc Travelers' checks are as good as money because each check is for a set amount, say 100, the amount the traveler paid for the check. cards are also accepted by first class hotels because the credit card company is responsible for refunding the hotel while the guest is responsible for refunding the credit card company. One problem may be that you as a cashier may not be allowed to accept foreign currency or travelers' checks in which case you will have to advise the guest to go to the exchange counter or to the bank before paying his bill. Cashier : Good afternoon, sir. How can I help you? Guest : Good afternoon. I am checking out. I'd like to pay my bill with a credit card. Do you accept Visa? Cashier : Yes, sir. Your name and room number, please? Guest : Robert Newheart in 307. (The cashier pulls out the guestes folio.) Cashier : I have your bill here, Mr. Newheart. (The cashier shows the guest his bill.) It comes to 2,345,000 TL. (The guest takes a quick look at the bill.) Guest : That's about what I expected. (The guest hadds over his credit card and the cashier checks over its validity, etc. Using her credit card imprinter, the cashier then makes copies of the information on the guest's credit card: name, credit card number, validity dates and number of years the guest has been a credit card holder. The cashier then makes sure the carbon copies of the information are clear and easy to read.) Cashier : Will you sign here, Mr. Newheart? (The cashier hands the quest his credit card. At the same time, the cashier gives the quest the copies of the information from his credit card to sign. On these copies the cashier has filled in the amount owed to the hotel.) Guest : I am sorry. I do not have a ball point pen. Cashier : Use mine, sir. (The guest signs the copies and hands them back to the cashier.) Cashier : This is your copy, sir. (The cashier hands a slip to the guest for the quest's future reference.) Guest : Here is your ballpoint pen. Cashier : I hope you enjoyed your stay, sir. Guest : Yes, I did. Good-bye. Cashier : we hope to see you again soon, Mr. Newheart.

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UNIT EIGHT : A.) A BABYSITTER Receptionist : Good afternoon, madam. Row can I help you? Guest : I'm Mrs. Kathy Jenkins in two-one-two. I need a babysitter for tonight. (The receptionist begins taking notes.) Receptionist : At what time will you need a babysitter? Guest : From eight until eleven. Receptionist : And how old are the children? Guest : My little girl is two years old and the boy is three. Receptionist : At what time would you like the babysitter to come to your room? Guest : Just before eight. Receptionist : I will arrange everything with housekeeping. Guest : Thank you very much. Receptionist : Is there anything special that you would like the babysitter to do, Mrs. Jenkins? Guest : The babysitter should just give them some milk and put them in bed. Receptionist : Very well. Guest : The little girl still wears Pampers (diapers or nappies). I'll leave some on the bed. Receptionist : Is there anything else we should know, Mrs. Jenkins? Guest : No. I think that's about everything. Receptionist : I all telephone housekeeping right now. Guest : Thank you very much. B.) EXPLAINING WHERE THINGS ARE Guest : Where is/are the How do you get to the ____________ Can you give me directions to the

nearest mosque closest pharmacy (drugstore, chemist's shop) hospital or clinic) largest department store in town nearest (petrol, service) station taxi stand cinema theatre Chinese (French, etc.) restaurant bus terminal closest (Catholic, Protestant) church museum airport railway station highway that leads to Istanbul (Izmir, etc.) Roman (Greek, Byzantine, Ottoman) ruins closest bank post office nearest tourist agency Air France (British Airways) Office dentist

Receptionist :

RIGHT LEFT Let me show you on the map... (USE YOUR LOCAL CITY MAP.) It is near____________ It is not far from ____________ It is on __________ Street (Road, Avenue, highway). It is on the corner of __________Street (Road, Avenue, highway) and _________ Street (Road, Avenue, highway). It is just off__________Street (Road, Avenue, Highway).

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 C.) RENTING A CAR

Take__________Street (Road, Avenue, Highway) to__________ and turn left (right). You will find ___________ (the place you are looking for) on the __________. Just go out of the building and go left (right). The (place you are looking for) is/are ___________ meters down the__________ street (road, avenue, highway on your left (right). It is right here on the map__________ about _________ (meters) away. It is here...two (three, etc.) blocks down the street on the left (Right). It's just before the _________ (bridge, etc.). You can't miss it. It is ___________ (in front of, behind, beside, to the left of, to the right of) __________ (the TV tower, etc. Go to the end of the street and turn left (or right). Go down the street until you see__________ (a traffic light, etc.) and turn right (or left).

Concierge : Good morning, sir. May I help you? Guest : Yes. I'd like to rent a car. Concierge : Would you like to rent a car with or without a chauffeur, sir? Guest : I don't have my license, so Ill have to have a chauffeur. Concierge : By the day, it will cost 500,000. Plus 2,400 per kilometer driven. Guest : Is there anything else I should know? Concierge : Yes, sir. Gasoline (petrol) is included in our rates. Also, the estimated charge is payable in advance. And of course a final adjustment will be made later. Guest : And what kind of car will I get for this price? Concierge : A Mercedes 300 or else BMW 626... You could also consider a Mercedes 500 at 1,500,000 m per day. Guest : Please arrange a Mercedes 300 for me immediately. Please tell the driver that we want to go to the beach first. My wife and the children want to take a swim. Concierge : Right, sir. I think I can have a car ready in twenty minutes. Guest : Great! Concierge : Could you please give me your name and room number? Guest : I'm John Harper in 722. Concierge : Thank you, Mr. Harper. I will speak to the driver right away.

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