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March 2012
Distinguishing Ourselves
A message from Peter F. Hunt, Chairman & CEO
Over the last five issues of HUNT Since 1911, my articles have focused on the five attributes that separate the successful from the notso-successful real estate agents. Just to remind you, successful real estate agents distinguish themselves by 1) constantly seeking to educate and train themselves; 2) knowing the value of good customer relations; 3) investing in their careers; 4) anticipating market trends; 5) building their book of business. This is far from an all-inclusive list, but it does represent what I have found to be consistent among the elite of our industry. It is my dream that every HUNT agent can rightfully claim to be part of this superior group. Our Company sees these five behaviors of the industrys best as a mutual effort and a true reflection of the very real partnership that exists between our agents and the company. This partnership is an integral part of our Mission as we seek to develop truly successful, highly productive sales professionals that can stand toe-to-toe with any professional. Along these lines, the Company is busy distinguishing ourselves as the experts on everything real estate. How can and will this be accomplished? By providing regular updates on internal activities at our Company; Through accurate market data presented and interpreted for our agents and customers;
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Remember the MLS Book? That Sears & Roebuck-type catalogue with all the information about current listings? And, the hot sheets received every 48 hours with the latest updates to the book? Now that was speedy information delivery! Years ago, REALTORS were in fear of the elimination of the MLS Book - because we fear change. The book was eliminated because our consumers were granted access to all the listing information on the Internet. Our fear was that the Internet would replace the REALTOR, keeper of the secret book of listed properties. How would we ever be able to attract buyers and secure their loyalty if we were no longer the Gatekeepers of Information? Fast-forward to the 21st Century. The Internet has not been the demise of the REALTOR - quite the opposite. NAR tells us that over 85% of buyers today not only use a REALTOR, but they actually find us on the Internet! Consumers wanted access to the information, and our industry changed to give it to them. And were still here! Fast forward again, to right now: What does the new Mobile buyer, who is accustomed to using the Internet for information, want? This is an important question we need to address. Because change IS inevitable (except, maybe, from a vending machine.) You cant go anywhere today without seeing some-
Once again ... we are so glad Network Title is available to save a deal!
The ability to have ultra short title exams done in super super quick fashion has again enabled a deal that otherwise would not have been possible. We need to close in 2 weeks for an unexpected cash buyer on a sale and Network has again delivered in a few dayswhen other Title Companies would have taken way way longer to do. HUNT agents that just let the attorney pick a title company other than Network may be OK in general when the need is minimal ... but Network always the best price & superb service is absolutely the only 100% dependable choice in a time crunch. If the seller's lawyer had picked another company ... forget about it ... deal would not have happened! Feel free to pass this on to our fellow HUNT agents, who may not fully realize what an extraordinary advantage exists for them when using our own Network Title. This is the 3rd deal you have made possible when others title companies just could not or would notdeliver. Thanks again Michelle,
Managing Exceptions
A message from Jack Manley, Chief Operating Officer This being my first written correspondence to the entire company, I want to thank Peter for the opportunity to be part of this great company, and all of you who have been so open minded and helpful with our change initiatives thus far. I value your trust, understand change is oftentimes uncomfortable, and look forward to managing exceptions together. Personally, I will consider my efforts as Chief Operating Officer at HUNT a success when my efforts are focused entirely on strategic issues in pursuit of our Mission, particularly our commitment to provide "the highest quality of service available in the markets we serve". To do this we will improve every aspect of this company and provide the best working environment for our employees and agents. Day by day, we will then be effectively managing exceptions, as opposed to jumping from crisis to crisis. Most issues which may then arise will often simply resolve themselves. By establishing efficient policies, procedures and practices, all of our efforts become easier, and our victories become more numerous and collectively much greater. During my first four months at HUNT, we have begun a number of major initiatives, all of which are well on their way to success. Among these initiatives is the establishment of a finance and accounting group committed to excellence. If you visit our Administration you will see some new faces among our veteran group who together are in the final stages of a full accounting systems conversion which will become the essential backbone our group needs to provide a platform for the efficient, consistent delivery of accurate, timely reporting and analysis. Once the conversion is completed, our finance group will be managing exceptions. Another major initiative is the restructuring of the technological backbone of the company. In addition to our own IT group led by VP and CTO Carlos Pegado, we have contracted with an exceptional group of professionals ("EMCS") to assist in all Regions with our entire system of connectivity, including our phone system, our hardware and software. We have established a long-term plan consistent with our technology Vision and are now in the process of implementing the details of that plan. In time, we will see significant benefits in the context of a more efficient system, thus allowing each of us the ability to more easily manage exceptions. Over the next several months, I will be updating you on these and other initiatives now or soon to be underway. Thank you for the opportunity to work with you as we together build an operating system that will be the envy of the industry.
Rochester
Charles F. Hunt, Director of Corporate Relations, has recently taken on the role of General Manager for our Columbus Division. Our company was founded on the belief that superior customer service, innovative tools and the best trained agents in the business are what savvy buyers and sellers are looking for, and having lasted 101 years so far proves that we were right. Rochester in particular is an area of growth opportunity for us, and I am looking forward helping build this region even further while ensuring that our leadership team, staff and agents have everything they need to serve this important marketplace better than any company in the area. - Charlie Hunt
United Way Success: With the help of the Buffalo Regions hard working and dedicated Broker Consultants, Agents and Staff, we were able to raise over $35,000 for this important cause! Thank you to all who got involved you emulate our companys mission of always giving back to the communities we serve! Thank you to agents and staff from the following departments for your contributions! Head Office: Administration, Accounting, Relocation, Customer Support Center, Marketing and IT HUNT Mortgage & HUNT Commercial Offices: Orchard Park, Williamsville Village, Hamburg, Williamsville-Clarence, KenTon, The Met, Lancaster, and Amherst
Capital District
The greater Glens Falls region is off to a stellar start for 2012, with lots of office activity. In a comparison between 2010 and 2011, there were key indicators that change was in the air. At first glance, 2011 did not fare well against 2010 as we actually saw fewer sales and a modest5% increase in sale price as well as median price. The real indicators of change were the drop in active listings and our absorption rate dropping from 19 months to 12, making it a somewhat weaker buyers market. This resulted in a surge of realism finally reaching the listed sellers, enabling them to either lower their price or get out of the market! January 2012 statistics in our region show a 28% increase in inventory and a 50% increase in sales so far. Our agents can feel the momentum! Our own Jen Ball, our leading performer in the Glens Falls office, has doubled her volume this year as well as doubling her transactions. She has been leading the way with a great winning attitude and sets the benchmark for the office. In other Capital news, Joe Woutersz, Broker Consultant for the S. Glans Falls office, was recently appointed President of the Warren County MLS. In this position, Joe will be assisting the Warren County Board in examining current policy and coordinating improvements within the MLS with the goal of assisting the board's agents with technological advancements. Other duties will be guiding the board and its 600 members through the maze of internet issues facing all real estate brokerages today. Congratulations Joe! This just in Forbes' annual list of Best Cities for Jobs ranked the Albany-Schenectady area fourth on the list of 100 top metropolitan areas!
Welcome to HUNT!
We would like to welcome the following agents from across the company: Wendy Naylon from Amherst, Virginia Fiero from Brighton-Pittsford, Kathleen Brotz from Lancaster, Nick Banta and Susan McNamara from Liverpool, Annie Yensan from Lockport, Amanda Hernandez, Patrick Ireland and Jamal Jamali from Tempe, Nancy Reynolds and Andrew Cieslilca from West Seneca, Jason Doxbeck from Wheatfield, and Bradley Marshall from Williamsville Village.
We would also like to welcome Todd Aichinger to HUNT. Todd will be working out of the East Aurora Branch. Todd was previously with Coldwell Banker for about 3 years. Welcome to the team Todd! HUNT would also like to welcome Ben Gernatt to the Hamburg Office. Ben works for both sellers and buyers and specializes in single family homes, multi-family, commercial, and vacant land as well. He trained at Cusack Center for Professional Development and received his real estate license in 2008. Please give Ben Gernatt a warm welcome!
It is hard to believe that any company would be in a position to turn away business, but apparently this is happening in the mortgage industry. Recently an article was published by American Banker, stating that Bank of America is telling some customers it could take up to 60 days to get their initial phone call returned. This is due to the high volume of calls they are receiving from customers who are interested in the Home Affordable Refinance Program (HARP). As we all know, a lot can happen in 60 days with regards to interest rates.
90 Pearce Ave. Tonawanda, New York 14150 Phone: (716) 505-1140 franksservices.com
300 Woodward Avenue Kenmore, New York 14217 Phone: 716.876.6067 Fax: 716.876.3385
Barbara Baker - Williamsville-Clarence Michael Burke - Williamsville-Clarence Bonnie Clement - Williamsville Village Sarah Collins - Liverpool The Crocker Team - Camillus Meghan Dabulweicz - Dewitt John Denniston - Perinton Sharon Frisicaro - Williamsville-Clarence Steve Frisicaro - Williamsville-Clarence Elizabeth Gaulin - Manlius James Hoffman - Williamsville-Clarence Amy Mayfield - Williamsville-Clarence Jean Nicholas - Liverpool Autumn Starr - Liverpool Joseph Trifilo - Williamsville Village Sandi Van Camp - Canandaigua
For more information on these vendors and to search all of the services available through The Realty Club, visit us at huntrealestate.com.
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