Executive Summary

Issue Title: Meeting Date: Time Required: Attendees:

Update of County Veterans Assistance Fund Policy and Procedures Manual March 7, 2012 30 minutes, 11:10 11:40 a.m. Bert Furuta; Steve Frazier

Action Requested At This Meeting: Adopt the resolution revising the Veterans Assistance Fund Policy and Procedures Manual at the March 7, 2012 Work Study session and affirm the resolution at the Board of County Commissioners March 12, 2012 regular business meeting. Issue: The continued high demand for financial assistance by indigent veterans will deplete the 2012 Veterans Assistance Fund direct financial assistance budget of $261,000 by August or September of 2012. There is a need to modify the Policy and Procedures Manual to more clearly prioritize, define, and limit funds for emergent needs to ensure the most vulnerable veterans have access to services throughout 2012. Background: There continues to be a high need by indigent veterans for financial assistance provided by the veterans assistance fund. In 2011, $357,903 was paid out in direct services which averaged $29,800 per month. In 2012, $32,269 was paid out in assistance and it is anticipated another $30,000 will be paid out in February. The 2012 budget for direct services was established at $261,000 due to a declining fund balance. The $261,000 is contracted to Kitsap Community Resources (KCR) to manage temporary emergency assistance. This estimated expenditure rate and the limited 2012 budget, indicates the funds for direct financial assistance will be depleted by August or September. To ensure the most vulnerable veterans have access to financial assistance throughout the year, veteran service officers, KCR representatives, the Veterans Advisory Board, and Countys Human Services staff reviewed the Veterans Assistance Fund Policy and Procedures Manual and make recommendations that further define emergent needs and to prioritize the use of emergent needs funds as well as further limiting the maximum amount of funds per individual for those needs. In general, the recommendations include limiting applications to emergent needs; lowering the maximum allowed per individual in a 12 month period from $1,200 to $900; limiting some specific services, such as car repair to $500; and eliminating mortgage assistance. Alternatives: 1. Do not revise manual

Financial assistance funds depleted by September 2012 Would not impact 2012 budget but would become effective in 2013.

2. Increase levy rate to $.02 cents per $1,000

Recommendation: Pass Resolution modifying the Policy and Procedures Manual as detailed in Attachment A. Attachments: Attachment A Resolution, Redlined Manual with revisions; Final Policy and Procedures Manual for Assisting Veterans in Need in Kitsap County; 2011 Year End Report; January 2012 Monthly Report

RESOLUTION NO. ______________- 2012

Resolution Revising the Policy and Procedures Manual for Assisting Veterans in Need in Kitsap County
WHEREAS, RCW 73.08 charged the County legislative authority with oversight of the Veterans Assistance Fund. WHEREAS, Chapter 2.92 of the Kitsap County Code, readopted on November 6, 2006, requires Kitsap County Board of Commissioners to approve all policies and procedures in administrating the Veterans Assistance Fund; WHEREAS, the purpose of the Veterans Assistance Fund is to assist indigent veterans with emergent needs; and WHEREAS, the need exists to modify the Policy and Procedures Manual to more clearly identify emergent needs and funding limitations. NOW, THEREFORE, BE IT RESOLVED BY THE KITSAP COUNTY BOARD OF COMMISSIONERS, that the Policy and Procedures Manual for Assisting Veterans in Need in Kitsap County be amended as described in Attachment A, effective March 7, 2012. ADOPTED this ______ day of ___________________________ 2012. BOARD OF COUNTY COMMISSIONERS KITSAP COUNTY, WASHINGTON

_____________________________________ Robert Gelder, Chair

_____________________________________ Josh Brown, Commissioner

_____________________________________ Charlotte Garrido, Commissioner ATTEST:

_____________________________________ Dana Daniels, Clerk of the Board

POLICIES AND PROCEDURES MANUAL FOR ASSISTING VETERANS IN NEED in Kitsap County

Date: December 19, 2011 Approved by Kitsap County Board of Commissioners Resolution No: ________

Revised December 19, 2011

December 19, 2011March 7 , 2012

Table of Contents 1. INTRODUCTION 1.1 Purpose 1.2 Source of Funds 1.3. Kitsap County Veterans Advisory Board 1.4 Contracted Services 1.5 Service Administration ELIGIBILITY 2.1 Use of Veterans Assistance Fund 2.2 Service Requirements 2.3 Documentation of Veterans Status 2.4 Spouses, Domestic Partners and/or Dependent Children 2.5 Family Member 2.6 Income Guidelines 2.6.1 Family/Household Size 2.6.2 Household Income 2.6.3 Deductions 2.7 County Residency 2.8 Unemployed Veterans Work Search Requirement DIRECT EMERGENCY ASSISTANCE 3.1 Overview 3.2 Maximum Allocation 3.3 Method of Payment 3.4 Documentation of Costs 3.5 Rent or MortgageHousing Assistance 3.5.1 Property 3.5.2 Eviction 3.5.3 Shared Dwelling 3.5.4 First Months Rent Assistance 3.5.5 Temporary Lodging Assistance 3.5.6 Mortgage Assistance 3.6 Energy or Utilities Assistance 3.6.1 Utilities Notice 3.6.2 Shared Dwelling 3.7 Food Assistance 3.8 Transportation Assistance 3.8.1 Public Transportation 3.8.2 Transportation Home 3.9 Medical and Prescription Coverage 3.10 Burial Assistance

2.

3.

3.11

3.12 4.

Other Assistance 3.11.1 Auto Repair 3.11.2 Appliances 3.11.3 Clothing Unforeseen Circumstances

VETERAN ORGANIZATIONS/SERVICE OFFICERS 4.1 General 4.2 Certification 4.3 Role of Veteran Service Officer 4.4 Referral to Contract Service Provider 4.5 Reporting SERVICES TROUGH CONTRACTED AGENCY 5.1 Overview 5.2 Eligibility 5.3 Basic Agency Requirements 5.4 Reporting 5.4.1 Disposition Reports 5.4.2 Denied Applications GRIEVANCE/APPEAL PROCESS 6.1 Filing a Grievance or an Appeal 6.2 Responding to a Grievance or an Appeal 6.3 Review and Determination KITSAP COUNTY ROLES AND RESPONSIBILITIES 7.1 Fiscal Management 7.1.1 Monthly Reimbursements 7.1.2 Oversight 7.1.3 Annual Review 7.1.4 Annual Budget 7.1.5 Tracking and Reporting 7.1.6 Financial Statements 7.2 Administrative Assistance 7.2.1 Procurement Process 7.2.2 Contracting 7.2.3 Review 7.2.4 Planning 7.2.5 Evaluations 7.2.6 Veterans Advisory Board Coordinator 7.2.7 Stand Downs and Other Programs

5.

6.

7.

References: RCW 73.08 Veterans Assistance, Kitsap County Ordinance Title 2 Administration and Personnel, Chapter 2.92 Veterans Assistance

POLICIES AND PROCEDURES MANUAL FOR VETERANS ASSISTANCE PROGRAM 1. INTRODUCTION 1.1 Purpose: Kitsap County has over 37,000 veterans of the Army, Marines, Navy, Air Force, Coast Guard and Merchant Marine who have faithfully served their country. Kitsap County recognizes and honors their service and is dedicated to helping veterans and their families who may be experiencing difficulties. The overarching goal is to assist all veterans-in-need back into mainstream society by ensuring they understand all the programs available to them. The priority is helping veterans with emergent basic needs. Emergent needs are generally limited to basic needs to survive, such as housing, heat, medicine and food. Needs secondary to those necessary for life are important, but might not necessarily be addressed by the Veterans Assistance Fund. veterans assistance fund. The Veterans Assistance Fund should not be viewed as a veteran benefit or entitlement program. This document has been developed to provide guidance in assisting all veterans in need and direction for the use of the Kitsap County Veterans Assistance Fund (VAF). The VAF was developed to provide assistance to indigent veterans and their dependent families. The fund was developed in accordance with Revised Code of Washington (RCW) 73.08 and Kitsap County Ordinance Title 2 Administration and Personnel, Chapter 2.92 Veterans Assistance. Assistance from the fund can be provided through contracted vendors. Contracting for the use of the VAF is the responsibility of Kitsap County through the Department of Personnel and Human Services with the advice of the Veterans Advisory Board. Kitsap County Board of Commissioners has statutory oversight for the use and expenditures of the fund. 1.2 Source of Funds: Washington state law and the Kitsap County code have established the Veterans Assistance Fund as a steady source of tax dollars to be utilized for the needs of indigent veterans and their families. A portion of property tax collected in Kitsap County is earmarked for the VAF. Kitsap County Veterans Advisory Board: The Kitsap County Veterans Advisory Board (VAB) is an advisory group appointed by the Kitsap County Board of Commissioners to serve the veterans of Kitsap County. The VAB is made up of veterans from the community at large and representatives from congressionally chartered veterans organizations within Kitsap County. Contracted Services: If contract services are needed, the County, with the advice of the VAB, selects contracted organizations through the Countys procurement process

1.3

1.4

completed at least once every three years. The County is responsible for all contracts issued through this process. 1.5 Service Administration: Eligible veterans may receive assistance through contracted agencies/individuals/organizations. Assistance must be provided to needy individuals without discrimination. Agencies/individuals/organizations agree to comply with all applicable federal, state, and local laws, regulations, rules, and ordinances relating to nondiscrimination. Two types of services are provided:

Direct emergency assistance Ongoing support and assistance through contracted agencies/organizations/ individuals that provide community services to indigent people. 2. ELIGIBILITY 2.1 Use of Veterans Assistance Fund: Eligibility is required for any service provided through the VAF. Eligibility for use of the VAF is determined by contracted agency/organizations/individuals or the department of personnel & human services. Service Requirements: "Veteran" includes all persons qualified under RCW 73.08.005. Documentation of Veterans Status: Documentation includes DD-214, VA Statement of Service (SOS), or if discharged prior to 1950, a Certificate of Discharge. The Veterans Service Officer or agency staff will assist the veteran in completing a request to receive a certified copy of their DD-214 as necessary. Spouses, Domestic Partners and/or Dependent Children: Spouses, domestic partners and/or dependent children of deceased veterans may apply for any/all benefits. Spouses must not have remarried and dependent children must not have reached their 18th birthday (or 23rd birthday if they are a full-time student). Family Member: A family member of a veteran is defined as a spouse, domestic partner, veterans minor and/or dependent children, widow or widower. Income Guidelines: The applicants net family household income for the last 30 90 days must equal or fall below 150% of current federal poverty rate published by the U .S. Department of Health and Human Services at time of application. 2.6.1 Family/Household Size: The applicants household size includes the veteran and/or his or her legal dependents. See Section 2.4 and 2.5 Family Income: Family net income equals monthly net income after deductions. Applicants must provide proof of all household income. Eligibility cannot be determined until all required documentation is received and substantiated. Documentation that appears to be altered will not be accepted. Applicants who claim no income must provide statements that verify no receipt of benefits. If the client claims no source of income and has maintained a residence for six or more months,
5

2.2 2.3

2.4

2.5

2.6

2.6.2

2.6.2.1

2.6.2.1.1

household income will be calculated at 100% of monthly rental obligation.

2.6.3

Deductions: Deductible expenses incurred in the past 30 90 days will be deducted from from the applicants household income. The following deductions
will be taken from the income from the following sources which are taxed at the time of payout: Earned income 20% Retirement income 10% Unemployment benefit income 10% Medicare deduction from social security Actual payments for child support and spouse maintenance will be deducted from the payer's income for purposes of income determination. Verification must include: o Either a court support order, or written declaration by both parties when no court order exists; and Documentation of actual payments made during the period considered to determine eligibility (for example, canceled checks, a collateral statement from spouse or child's guardian, pay stub deductions).

These expenses include those that support the health, the dependents, and the /or the education of a veteran:

Garnishments: Garnishments include deductions from the IRS, bankruptcy proceedings, or benefit overpayments. Required documentation may include check stubs. Payment of child and spousal support: Support payments include delinquent support payments. Required documentation may include cancelled checks, bank statement with proper documentation, check stubs, print-out from DSHS support enforcement. Medical expenses: Medical expenses include, but are not limited to medical or dental procedures, doctor visit co-pays, durable medical equipment (e.g. cane, crutches, walker, wheelchair), dental equipment (e.g. dentures), optical equipment (e.g. glasses), insurance premiums, and prescription costs. [Note: Pharmacies will provide a statement, free of charge, stating the amount paid for prescriptions in the previous 30 days.] Required documentation may include copies of paid receipts, a letter from the medical provider. Educational expenses: Educational expenses include, but are not limited to tuition and schoolbooks. Clients will be required to provide proof of enrollment in school. Proof may include a copy of the class schedule, official school records, official student ID, or a letter from the school showing the persons enrollment. Required documentation may include copies of paid receipts from the school for tuition, receipts from bookseller.
6

Daycare expenses: Daycare expenses include licensed daycare facilities and kindercare. Clients that receive a subsidy from DSHS for childcare will be required to provide a letter from DSHS that shows the monthly co-pay. Required documentation may include: copies of paid childcare receipts, a letter from the daycare provider stating the clients name, the name of the child, and the amount paid. Legal expenses: Legal expenses include, but are not limited to court fees and lawyer fees. Clients will be required to provide proof of legal involvement of the veteran or veterans dependent, which may include court papers, letter from the legal agency. Required documentation may include copies of paid receipts, a letter from the legal agency stating the veterans or dependents name and the amount paid. 2.7 County Residency: Applicants must have resided in Kitsap County for at least 30 90 days at the date of application. Documentation may include, but is not limited to, Washington Drivers License, ID card, utility or other bills, copies of applications for public assistance, rental agreements, and bank statements. Unemployed Veterans Work Search Requirement: Unemployed veterans who are able to work and have not been determined by the state and/or federal government to be fully disabled and unemployable, must be registered with the Veterans Job Service Section at a local WorkSource office, or with a contractor approved by the Olympic Workforce Development Council, and have applied for unemployment compensation. Exceptions to this paragraph include one or more of the following: Enrolled in a Workforce Investment Act training program or other accredited educational institutions. Currently collecting Unemployment Insurance Collecting Social Security Temporarily disabled for 30 days or longer (documented by a physician)

2.8

3. DIRECT EMERGENCY ASSISTANCE 3.1 Overview: The goal is to help veterans and their families with emergent needs. Kitsap County uses local chapters of nationally recognized veterans organizations and a contracted community agency to provide service. Veterans who do not qualify for VAF assistance are directed towards other resources provided by the contractor and other programs that help the indigent. Regardless if the veteran does or does not meet VAF criteria, the contractor is charged with assisting all veterans respectfully and in a timely manner, Funds can be used only when other resources have been exhausted. Emergent needs are generally limited to basic needs to survive, such as housing, heat, medicine and food. Needs secondary to those necessary for life are important, but might not necessarily be addressed by the Veterans Assistance Fund. veterans assistance fund. The Veterans Assistance Fund should not be viewed as a veteran benefit or entitlement program.

3.2

Maximum Allocation: Maximum financial benefit for direct emergency assistance for an indigent veteran or family member will not exceed, $1,200 900 of total aggregate services during a twelve month period for all assistance under Chapter 3 and all of its subsections. Eligible applicants cannot receive the same service more than once during a 12 month period. For example, assistance for rent can only be received once during the 12 month period; however, the applicant can apply for other services during the same time frame. An individual veteran or family member cannot receive funding for direct emergency assistance more than two years in a row. Burial and cremation services do not apply to the restrictions in this paragraph. Method of Payment: Emergency assistance is provided through a check payable directly to vendors/landlords/service agencies on behalf of the veteran. Checks are issued at the time eligibility is confirmed. Documentation of Costs: Costs may be documented by invoice, purchase order, receipt or bill. Rent Housing or Mortgage Assistance: The purpose of this paragraph is to ensure the veteran has shelter for at least 30 days (excluding 3.5.5) after the date of application review by the contractor. 3.5.1 3.5.2 Property: Veteran must have a written rental agreement or prove ownership. Eviction: Veteran must show proof of eminent danger of eviction including but not limited to a foreclosure notice late or delinquent payment letter, eviction notice or notice to vacate. Assistance under this paragraph will not exceed $500 per 12 month period. Shared Dwelling: In the case of veteran sharing a dwelling with another person (not immediate family as described in Section 2.5) the rental amount will be prorated by the number of people living in the house. First Months Rent Assistance: Veteran may receive first-last-months rent and deposit, or a portion there of, funding to move into housing. Temporary Lodging Assistance: If no shelter beds are available, applicants may receive up to five days temporary lodging. Applicants must be homeless and too ill to stay in the elements; or a new enrollee in a transitional or permanent housing program waiting for placement. Transitional/permanent housing enrollees must be referred by the agency offering the housing placement. A veteran may receive up to ten days temporary lodging per threemonth period. Mortgage Assistance: Veteran may receive mortgage assistance or insurance assistance if lack of insurance jeopardizes the loss of the veterans home.

3.3

3.4

3.5

3.5.3

3.5.4

3.5.5

3.5.6

3.6

Energy or Utilities Assistance: Veteran may receive funding, not exceeding $500 per 12 month period, to be used for payments for heating, electricity, telephone, water or sewer, 3.6.1 Utilities Notice: Veteran must demonstrate the that he or she is in eminent danger of losing utility or energy source. Telephone assistance is only for basic

service. Long distance calls, call waiting, voice mail, or other types of extra services are not eligible for assistance. 3.6.2 Shared Dwelling: In the case of veteran sharing a dwelling with other adults (not immediate family as described in Section 2.5) the utilities assistance costs will be prorated by the number of adults living in the house.

3.7

Food Assistance: A single veteran may receive up to $100 per month, not exceeding $500 per 12 month period; a family with children may receive more based on need and circumstances. Food also includes toiletries. Alcohol and tobacco products are excluded. Transportation Assistance: Veteran may receive up to $75 per month per 12 month period to be used for transportation assistance for appointments for medical or treatment services, social services (SSI, SSDI, DSHS) or job interviews. 3.8.1 Public Transportation: If the veteran does not own a vehicle or vehicle is inoperable, One monthly bus passes may be issued per 12 month period. Transportation Home. If veteran is seeking assistance to travel to his or her home state or city where his parents or relatives reside; and they are willing to accept the veteran if he or she returns, the veteran may receive up to $300 for public transportation to the nearest town or city. Veteran must be able to demonstrate that he or she is homeless and unable to pay for his or her transportation.

3.8

3.8.2.

3.9

Medical and Prescription Coverage: Veteran may receive may receive up to $500 funding to be used for emergency medical or dental needs, or doctor ordered medication. Prescription must be in veterans name with a price quote from a licensed pharmacy.

3.10 Burial Assistance: Families or friends of qualified veterans may receive $500 to assist with the costs of burial or cremation of the veteran. The Veterans Fund can only be used to supplement the cost of the burial, if all other resources have been exhausted. 3.11 Other Assistance: Veteran may receive other assistance not covered under the above sections. 3.11.1 Auto Repair: Repair or parts necessary for the veteran to seek work, attend medical appointments, or maintain employment. Limited to not more than $500 per 12 month period. Veteran must prove ownership and have valid insurance for at least 30 days. Appliances: Purchase of necessary appliances or repair thereto (refrigerators, furnaces, ranges etc.). Veteran must provide ownership documentation of appliances. Clothing: Purchase of occupation-required clothing necessary for a veteran to become or remain employed. Veteran must prove emergent need. Driver license or state approved identification card: Appropriate documents. Funds may be used to pay for document fees and postage to obtain primary, supporting, or alternative documents required by the Washington
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3.11.2

3.11.3

3.11.4

Department of Licensing to prove identity of a veteran for obtaining a Washington state identification card or Washington state driver license. 3.11.4.a. Suspended driver license: If the veteran has a suspended Washington state drivers license due to inability to pay fines, funds may be used to pay enrollment fee, not more than $200, in a structured, legitimate program to restore the veterans driver license. Funds may not be used to pay any fines, insurance fees, collection agency fees, or other costs.

3.11.5

Occupational certification: Funds may be used to pay for occupation certification test fees and/or occupation license fees for otherwise qualified applicants. Veteran must prove emergent need. Union dues: Funds may be used to pay for delinquent union dues for otherwise qualified applicants if applicant can prove assistance guarantees employment.

3.11.6

3.12 Unforeseen Circumstances: If an applicant is in need of assistance in an area not covered under Chapter 3, the contractor may forward the request directly to the VAB Coordinator for review and approval per Section 7.2.6. 4. VETERAN ORGANIZATIONS/VETERAN SERVICE OFFICER (VSO) 4.1 General: Local chapters of nationally recognized veteran organizations and their volunteer veteran service officer are natural conduits of information about assisting veterans. They will be considered the first (but not the only) point of contact for any veteran seeking assistance. Certification: Every August, local veteran organizations must register with the Veterans Advisory Board by written letter. The letter must include the names of VSOs and the times and days of the week that VSOs will be available to assist veterans. The certification letter should be sent to: Veterans Assistance Program c/o Kitsap County Department of Personal and Human Services Veterans Program Coordinator 614 Division Street, MS-23 Port Orchard, WA 98366 4.3 Role of Veteran Service Officer: The VSO shall assist all veterans applying for assistance. Assistance includes helping the veteran or family member complete appropriate forms, compiling information and required documentation, regardless if the individual does or does not meet the requirements for financial assistance from the VAF. The VSO must be sponsored by a local chapter of a nationally recognized veterans organization. Referral to Contract Service Provider: When the application packet is completed, the VSO shall refer the veteran and the application to the nearest office of the contract service provider. Reporting: The contract service provider shall inform VSOs of determination and outcomes of applicants, including those who do not qualify for VAF assistance but may have entered, or not entered, programs funded by other sources.
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4.2

4.4

4.5

4.6

Rental Assistance for Local Posts or Chapters: Qualified posts or chapters under RCW 73.04.080 in Kitsap County may request meeting hall rent support up to $360 per year or $30 per month. Payments may be billed quarterly.

5. SERVICES THROUGH CONTRACTED AGENCY 5.1 Overview: Kitsap County utilizes contracts with area agencies to provide assistance to eligible veterans. Eligibility: Agency staff will insure that a veteran meets the eligibility criteria outlined in Chapter 2. Basic Agency Requirements: A contracted agency must have the following: Washington State Tax Registration Number Employer Identification Number/Social Security Number Business License Proof of professional/general liability and employee fidelity insurance Process to conduct criminal background checks on staff who have contact with the public Proof that agencys facility/program location is American Disabilities Act compliant Provide for security of veterans information Policies and procedures approved and adopted by the agency's board of directors A copy of the most recent financial statement, audit, or review (including the management letter from a Certified Public Accountant) or alternately, if the agency does not receive an annual audit or review, the most recent financial statements for the agency Information on ability to repay any disallowed costs A list of all members on organizations governing board A copy of the agencys bylaws The primary employee providing service to veterans shall also be a veteran. Demonstrate access to other resources that would be available to all veterans including those who do not meet the criteria for VAF assistance Grievance procedure to handle veteran complaints 5.4 Reporting: The contracted agency shall maintain all records for each veteran who applies for services. Information shall include name, social security number, address along with address of service, type and amount of service and other information as described by contract. 5.4.1 Disposition Reports: The contractor will provide individual reports as described under Section 4.5 reporting and a monthly disposition summary report on all applicants to the Advisory Board and VSOs. 5.4.2 Denied Applications: Veterans or family members whose application to the VAF is denied will be informed of the decision in writing by the contractor. The correspondence will include the reason(s) why the application was denied, and the appeal process. 6. GREIVANCE /APPEAL PROCESS

5.2

5.3

11

6.1

Filing a Grievance or an Appeal: The contractor will have an in-house grievance or appeal procedure for veterans. If the issue is not resolved internally, the veteran can file a written grievance or appeal to the Veterans Advisory Board Coordinator: Veterans Advisory Board Coordinator c/o Kitsap County Department of Personal and Human Services 614 Division Street, MS-23 Port Orchard, WA 98366

6.2

Responding to a Grievance or an Appeal: The Veterans Advisory Board Coordinator generally will acknowledge receipt of the correspondence within three business days by writing to the veteran. Review and Determination: The grievance or appeal generally will be reviewed and determined within 30 calendar days of receipt. A written determination will be mailed to the veteran.

6.3

7. KITSAP COUNTY ROLES AND RESPONSIBILITIES 7.1 Fiscal Management: Department of Personnel and Human Services acts as the fiscal agent for the Veterans Advisory Board and provides the following assistance per county policy and procedures: 7.1.1 Monthly Reimbursements: Process monthly reimbursements to the contracted agencies, for the cost of assistance provided to the veterans. Oversight: Provide oversight to ensure accountability of funds, including audits as described in service provider contract. Annual Review: Work with the County Auditors Office to schedule and perform an annual review of the Veterans Assistance Fund. Annual Budget: Develop an annual budget, and process budget adjustments through the Supplemental Appropriation hearing process if necessary. Tracking and Reporting: Compile revenue and expenditure tracking and reporting; perform internal auditing of vouchers and other expenses for compliance with state law and fiscal agency policies and procedures. Financial Statements: Provide fiscal information to the Veterans Advisory Board, as requested, but at a minimum provide quarterly and annual financial reports.

7.1.2

7.1.3

7.1.4

7.1.5

7.1.6

7.2 Administrative Assistance: The County Department of Personnel and Human Services provides administrative assistance to the Veterans Advisory Board, including the following: 7.2.1 Procurement Process: Prepare Requests for Proposals for the Veterans Assistance Fund, following the Countys procurement procedures. Ensure that all documentation is on file with the Countys Purchasing Department. Assist with developing proposal rating sheets.
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7.2.2

Contracting: Prepare contracts, reviewed by the Veterans Advisory Board, that allocate funds to assistance organizations awarded contracts through the Countys procurement process. Review: Review contractor performance following the Countys risk assessment process. Ensure oversight, documentation, and audits of organizations that make assistance determinations and process costs charged to the Veterans Assistance Fund. Review includes ensuring that direct service providers have standard performance practices in accordance with county code, state and federal laws. Planning: Assist the Veterans Advisory Board with its planning process and coordination with federal, state and local agencies and related organizations. Evaluations: Assist the Veterans Advisory Board with evaluations regarding the effectiveness of programs. Veterans Advisory Board Coordinator: The coordinator is a department of personnel and human services employee. The coordinator will provide staff support to the board, which can include recording meeting minutes, arranging facilities for meetings, and providing other services that fall within the realm of a county advisory board. The coordinator will also serve as administrative reviewer of grievances from applicants; review and approve applications not covered under Chapter 3, and oversee contracts with outside agencies. Stand Downs and Other Programs: The Department of Personnel and Human Services will be responsible for coordinating the Countys involvement in producing and executing Stand Downs and other programs with the intent of providing or improving services to indigent veterans.

7.2.3

7.2.4

7.2.5

7.2.6

7.2.7

13

POLICIES AND PROCEDURES MANUAL FOR ASSISTING VETERANS IN NEED in KITSAP COUNTY

Approved by Kitsap County Board of Commissioners Resolution No: ___-2012

Revised March 7, 2012

Table of Contents 1. INTRODUCTION 1.1 1.2 1.3. 1.4 1.5 2. Purpose Source of Funds Kitsap County Veterans Advisory Board Contracted Services Service Administration

ELIGIBILITY 2.1 2.2 2.3 2.4 2.5 2.6 Use of Veterans Assistance Fund Service Requirements Documentation of Veterans Status Spouses, Domestic Partners and/or Dependent Children Family Member Income Guidelines 2.6.1 Family/Household Size 2.6.2 Household Income 2.6.3 Deductions County Residency Unemployed Veterans Work Search Requirement

2.7 2.8 3.

DIRECT EMERGENCY ASSISTANCE 3.1 3.2 3.3 3.4 3.5 Overview Maximum Allocation Method of Payment Documentation of Costs Housing Assistance 3.5.1 Property 3.5.2 Eviction 3.5.3 Shared Dwelling 3.5.4 First Months Rent Assistance 3.5.5 Temporary Lodging Assistance Energy or Utilities Assistance 3.6.1 Utilities Notice 3.6.2 Shared Dwelling Food Assistance Transportation Assistance 3.8.1 Public Transportation 3.8.2 Transportation Home Medical and Prescription Coverage Burial Assistance Other Assistance 3.11.1 Auto Repair 3.11.2 Appliances 3.11.3 Clothing Unforeseen Circumstances

3.6

3.7 3.8

3.9 3.10 3.11

3.12

Revised March 7, 2012

4.

VETERAN ORGANIZATIONS/SERVICE OFFICERS 4.1 4.2 4.3 4.4 4.5 General Certification Role of Veteran Service Officer Referral to Contract Service Provider Reporting

5.

SERVICES TROUGH CONTRACTED AGENCY 5.1 5.2 5.3 5.4 Overview Eligibility Basic Agency Requirements Reporting 5.4.1 Disposition Reports 5.4.2 Denied Applications

6.

GRIEVANCE/APPEAL PROCESS 6.1 6.2 6.3 Filing a Grievance or an Appeal Responding to a Grievance or an Appeal Review and Determination

7.

KITSAP COUNTY ROLES AND RESPONSIBILITIES 7.1 Fiscal Management 7.1.1 Monthly Reimbursements 7.1.2 Oversight 7.1.3 Annual Review 7.1.4 Annual Budget 7.1.5 Tracking and Reporting 7.1.6 Financial Statements Administrative Assistance 7.2.1 Procurement Process 7.2.2 Contracting 7.2.3 Review 7.2.4 Planning 7.2.5 Evaluations 7.2.6 Veterans Advisory Board Coordinator 7.2.7 Stand Downs and Other Programs

7.2

References: RCW 73.08 Veterans Assistance, Kitsap County Ordinance Title 2 Administration and Personnel, Chapter 2.92 Veterans Assistance
Revised March 7, 2012

POLICIES AND PROCEDURES MANUAL FOR VETERANS ASSISTANCE PROGRAM 1. INTRODUCTION 1.1 Purpose: Kitsap County has over 37,000 veterans of the Army, Marines, Navy, Air Force, Coast Guard and Merchant Marine who have faithfully served their country. Kitsap County recognizes and honors their service and is dedicated to helping veterans and their families who may be experiencing difficulties. The overarching goal is to assist all veterans-in-need back into mainstream society by ensuring they understand all the programs available to them. The priority is helping veterans with emergent basic needs. Emergent needs are generally limited to basic needs to survive, such as housing, heat, medicine and food. Needs secondary to those necessary for life are important, but might not necessarily be addressed by the Veterans Assistance Fund (VAF). The Veterans Assistance Fund should not be viewed as a veteran benefit or entitlement program. This document has been developed to provide guidance in assisting all veterans in need and direction for the use of the Kitsap County Veterans Assistance Fund (VAF). The VAF was developed to provide assistance to indigent veterans and their dependent families. The fund was developed in accordance with Revised Code of Washington (RCW) 73.08 and Kitsap County Ordinance Title 2 Administration and Personnel, Chapter 2.92 Veterans Assistance. Assistance from the fund can be provided through contracted vendors. Contracting for the use of the VAF is the responsibility of Kitsap County through the Department of Personnel and Human Services with the advice of the Veterans Advisory Board (VAB). Kitsap County Board of Commissioners has statutory oversight for the use and expenditures of the fund. 1.2 Source of Funds: Washington state law and the Kitsap County code have established the Veterans Assistance Fund as a steady source of tax dollars to be utilized for the needs of indigent veterans and their families. A portion of property tax collected in Kitsap County is earmarked for the VAF. Kitsap County Veterans Advisory Board: The Kitsap County Veterans Advisory Board (VAB) is an advisory group appointed by the Kitsap County Board of Commissioners to serve the veterans of Kitsap County. The VAB is made up of veterans from the community at large and representatives from congressionally chartered veterans organizations within Kitsap County. Contracted Services: If contract services are needed, the County, with the advice of the VAB, selects contracted organizations through the Countys procurement process completed at least once every three years. The County is responsible for all contracts issued through this process.
4

1.3

1.4

Revised March 7, 2012

1.5

Service Administration: Eligible veterans may receive assistance through contracted agencies/individuals/organizations. Assistance must be provided to needy individuals without discrimination. Agencies/individuals/organizations agree to comply with all applicable federal, state, and local laws, regulations, rules, and ordinances relating to nondiscrimination. Two types of services are provided: Direct emergency assistance. Ongoing support and assistance through contracted agencies/organizations/ individuals that provide community services to indigent people.

2. ELIGIBILITY 2.1 Use of Veterans Assistance Fund: Eligibility is required for any service provided through the VAF. Eligibility for use of the VAF is determined by contracted agency/organizations/individuals or the department of personnel & human services. Service Requirements: "Veteran" includes all persons qualified under RCW 73.08.005. Documentation of Veterans Status: Documentation includes DD-214, VA Statement of Service (SOS), or if discharged prior to 1950, a Certificate of Discharge. The Veterans Service Officer or agency staff will assist the veteran in completing a request to receive a copy of their DD-214 as necessary. Spouses, Domestic Partners and/or Dependent Children: Spouses, domestic partners and/or dependent children of deceased veterans may apply for any/all benefits. Spouses must not have remarried and dependent children must not have reached their 18th birthday (or 23rd birthday if they are a full-time student). Family Member: A family member of a veteran is defined as a spouse, domestic partner, veterans minor and/or dependent children, widow or widower.

2.2 2.3

2.4

2.5

2.6 Income Guidelines: The applicants net family household income for the last 90 days must equal or fall below 150% of current federal poverty rate published by the U.S. Department of Health and Human Services at time of application. 2.6.1 Family/Household Size: The applicants household size includes the veteran and/or his or her legal dependents. See Section 2.4 and 2.5. Family Income: Family net income equals monthly net income after deductions. Applicants must provide proof of all household income. Eligibility cannot be determined until all required documentation is received and substantiated. Documentation that appears to be altered will not be accepted. Applicants who claim no income must provide statements that verify no receipt of benefits. If the client claims no source of income and has maintained a residence for six or more months, household income will be calculated at 100% of monthly rental obligation.

2.6.2

2.6.2.1

2.6.2.1.1

Revised March 7, 2012

2.6.3

Deductions: Deductible expenses incurred in the past 90 days will be deducted from the applicants household income. The following deductions
will be taken from the income from the following sources which are taxed at the time of payout: Earned income 20%. Retirement income 10%. Unemployment benefit income 10%. Medicare deduction from social security. Actual payments for child support and spouse maintenance will be deducted from the payer's income for purposes of income determination. Verification must include: Either a court support order, or written declaration by both parties when no court order exists; and Documentation of actual payments made during the period considered to determine eligibility (for example, canceled checks, a collateral statement from spouse or child's guardian, pay stub deductions).

2.7

County Residency: Applicants must have resided in Kitsap County for at least 90 days at the date of application. Documentation may include, but is not limited to, Washington Drivers License, ID card, utility or other bills, copies of applications for public assistance, rental agreements, and bank statements. Unemployed Veterans Work Search Requirement: Unemployed veterans who are able to work and have not been determined by the state and/or federal government to be fully disabled and unemployable, must be registered with the Veterans Job Service Section at a local WorkSource office, or with a contractor approved by the Olympic Workforce Development Council, and have applied for unemployment compensation. Exceptions to this paragraph include one or more of the following: Enrolled in a Workforce Investment Act training program or other accredited educational institutions. Currently collecting Unemployment Insurance Collecting Social Security Temporarily disabled for 30 days or longer (documented by a physician)

2.8

3. DIRECT EMERGENCY ASSISTANCE 3.1 Overview: The goal is to help veterans and their families with emergent needs. Kitsap County uses local chapters of nationally recognized veterans organizations and a contracted community agency to provide service. Veterans who do not qualify for VAF assistance are directed towards other resources provided by the contractor and other programs that help the indigent. Regardless if the veteran does or does not meet VAF criteria, the contractor is charged with assisting all veterans respectfully and in a timely manner,

Revised March 7, 2012

Funds can be used only when other resources have been exhausted. Emergent needs are generally limited to basic needs to survive, such as housing, heat, medicine and food. Needs secondary to those necessary for life are important, but might not necessarily be addressed by the Veterans Assistance Fund. The Veterans Assistance Fund should not be viewed as a veterans benefit or entitlement program. 3.2 Maximum Allocation: Maximum financial benefit for direct emergency assistance for an indigent veteran or family member will not exceed $900 of total aggregate services during a twelve month period for all assistance under Chapter 3 and all of its subsections. Eligible applicants cannot receive the same service more than once during a 12 month period. For example, assistance for rent can only be received once during the 12 month period; however, the applicant can apply for other services during the same time frame. An individual veteran or family member cannot receive funding for direct emergency assistance more than two years in a row. Burial and cremation services do not apply to the restrictions in this paragraph. Method of Payment: Emergency assistance is provided through a check payable directly to vendors/landlords/service agencies on behalf of the veteran. Checks are issued at the time eligibility is confirmed. Documentation of Costs: Costs may be documented by invoice, purchase order, receipt or bill. Housing Assistance: The purpose of this paragraph is to ensure the veteran has shelter for at least 30 days (excluding 3.5.5) after the date of application review by the contractor. 3.5.1 3.5.2 Property: Veteran must have a written rental agreement. Eviction: Veteran must show proof of eminent danger of eviction including but not limited to a late or delinquent payment letter, eviction notice or notice to vacate. Assistance under this paragraph will not exceed $500 per 12 month period. Shared Dwelling: In the case of veteran sharing a dwelling with another person (not immediate family as described in Section 2.5) the rental amount will be prorated by the number of people living in the house. First Months Rent Assistance: Veteran may receive first-last-months rent and deposit, or a portion there of, funding to move into housing. Temporary Lodging Assistance: If no shelter beds are available, applicants may receive up to five days temporary lodging. Applicants must be homeless and too ill to stay in the elements; or a new enrollee in a transitional or permanent housing program waiting for placement. Transitional/permanent housing enrollees must be referred by the agency offering the housing placement.

3.3

3.4

3.5

3.5.3

3.5.4

3.5.5

Revised March 7, 2012

3.6

Energy or Utilities Assistance: Veteran may receive funding, not exceeding $500 per 12 month period, to be used for payments for heating, electricity, telephone, water or sewer. 3.6.1 Utilities Notice: Veteran must demonstrate that he or she is in eminent danger of losing utility or energy source. Telephone assistance is only for basic service. Long distance calls, call waiting, voice mail, or other types of extra services are not eligible for assistance. Shared Dwelling: In the case of veteran sharing a dwelling with other adults (not immediate family as described in Section 2.5), the utilities assistance costs will be prorated by the number of adults living in the house.

3.6.2

3.7

Food Assistance: A single veteran may receive up to $100 per month, not exceeding $500 per 12 month period; a family with children may receive more based on need and circumstances. Food also includes toiletries. Alcohol and tobacco products are excluded. Transportation Assistance: Veteran may receive up to $75 per 12 month period to be used for transportation assistance for appointments for medical or treatment services, social services (SSI, SSDI, DSHS) or job interviews. 3.8.1 Public Transportation: If the veteran does not own a vehicle or vehicle is inoperable, One monthly bus pass may be issued per 12 month period. Transportation Home. If veteran is seeking assistance to travel to his or her home state or city where his parents or relatives reside; and they are willing to accept the veteran if he or she returns, the veteran may receive up to $300 for public transportation to the nearest town or city. Veteran must be able to demonstrate that he or she is homeless and unable to pay for his or her transportation.

3.8

3.8.2.

3.9

Medical and Prescription Coverage: Veteran may receive up to $500 to be used for emergency medical or dental needs, or doctor ordered medication. Prescription must be in veterans name with a price quote from a licensed pharmacy.

3.10 Burial Assistance: Families or friends of qualified veterans may receive $500 to assist with the costs of burial or cremation of the veteran. The Veterans Fund can only be used to supplement the cost of the burial, if all other resources have been exhausted. 3.11 Other Assistance: Veteran may receive other assistance not covered under the above sections. 3.11.1 Auto Repair: Repair or parts necessary for the veteran to seek work, attend medical appointments, or maintain employment. Limited to not more than $500 per 12 month period. Veteran must prove ownership and have valid insurance for at least 30 days. Appliances: Purchase of necessary appliances or repair thereto (refrigerators, furnaces, ranges etc.). Veteran must provide ownership documentation of appliances.

3.11.2

Revised March 7, 2012

3.11.3

Clothing: Purchase of occupation-required clothing necessary for a veteran to become or remain employed. Veteran must prove emergent need. Driver license or state approved identification card: Appropriate documents. Funds may be used to pay for document fees and postage to obtain primary, supporting, or alternative documents required by the Washington Department of Licensing to prove identity of a veteran for obtaining a Washington state identification card or Washington State driver license. 3.11.4.a Suspended driver license: If the veteran has a suspended Washington state drivers license due to inability to pay fines, funds may be used to pay enrollment fee, not more than $200, in a structured, legitimate program to restore the veterans driver license. Funds may not be used to pay any fines, insurance fees, collection agency fees, or other costs.

3.11.4

3.11.5

Occupational certification: Funds may be used to pay for occupation certification test fees and/or occupation license fees for otherwise qualified applicants. Veteran must prove emergent need. Union dues: Funds may be used to pay for delinquent union dues for otherwise qualified applicants if applicant can prove assistance guarantees employment.

3.11.6

3.12 Unforeseen Circumstances: If an applicant is in need of assistance in an area not covered under Chapter 3, the contractor may forward the request directly to the VAB Coordinator for review and approval per Section 7.2.6. 4. VETERAN ORGANIZATIONS/VETERAN SERVICE OFFICER (VSO) 4.1 General: Local chapters of nationally recognized veteran organizations and their volunteer veteran service officer are natural conduits of information about assisting veterans. They will be considered the first (but not the only) point of contact for any veteran seeking assistance. Certification: Every August, local veteran organizations must register with the Veterans Advisory Board by written letter. The letter must include the names of VSOs and the times and days of the week that VSOs will be available to assist veterans. The certification letter should be sent to: Veterans Assistance Program c/o Kitsap County Department of Personal and Human Services Veterans Program Coordinator 614 Division Street, MS-23 Port Orchard, WA 98366 4.3 Role of Veteran Service Officer: The VSO shall assist all veterans applying for assistance. Assistance includes helping the veteran or family member complete appropriate forms, compiling information and required documentation, regardless if the individual does or does not meet the requirements for financial assistance from the VAF. The VSO must be sponsored by a local chapter of a nationally recognized veterans organization.

4.2

Revised March 7, 2012

4.4

Referral to Contract Service Provider: When the application packet is completed, the VSO shall refer the veteran and the application to the nearest office of the contract service provider. Reporting: The contract service provider shall inform the VSOs of determination and outcomes of applicants, including those who do not qualify for VAF assistance but may have entered, or not entered, programs funded by other sources. Rental Assistance for Local Posts or Chapters: Qualified posts or chapters under RCW 73.04.080 in Kitsap County may request meeting hall rent support up to $360 per year or $30 per month. Payments may be billed quarterly.

4.5

4.6

5. SERVICES THROUGH CONTRACTED AGENCY 5.1 Overview: Kitsap County utilizes contracts with area agencies to provide assistance to eligible veterans. Eligibility: Agency staff will insure that a veteran meets the eligibility criteria outlined in Chapter 2. Basic Agency Requirements: A contracted agency must have the following: Washington State Tax Registration Number. Employer Identification Number/Social Security Number. Business License. Proof of professional/general liability and employee fidelity insurance. Process to conduct criminal background checks on staff that have contact with the public. Proof that agencys facility/program location is American Disabilities Act compliant. Provide for security of veterans information. Policies and procedures approved and adopted by the agency's board of directors. A copy of the most recent financial statement, audit, or review (including the management letter from a Certified Public Accountant) or alternately, if the agency does not receive an annual audit or review, the most recent financial statements for the agency. Information on ability to repay any disallowed costs. A list of all members on organizations governing board. A copy of the agencys bylaws. The primary employee providing service to veterans shall also be a veteran. Demonstrate access to other resources that would be available to all veterans including those who do not meet the criteria for VAF assistance. Grievance procedure to handle veteran complaints. 5.4 Reporting: The contracted agency shall maintain all records for each veteran who applies for services. Information shall include name, social security number, address along with address of service, type and amount of service and other information as described by contract. 5.4.1 Disposition Reports: The contractor will provide individual reports as described under Section 4.5 reporting and a monthly disposition summary report on all applicants to the Advisory Board and VSOs.

5.2

5.3

Revised March 7, 2012

10

5.4.2 Denied Applications: Veterans or family members whose application to the VAF is denied will be informed of the decision in writing by the contractor. The correspondence will include the reason(s) why the application was denied, and the appeal process. 6. GREIVANCE /APPEAL PROCESS 6.1 Filing a Grievance or an Appeal: The contractor will have an in-house grievance or appeal procedure for veterans. If the issue is not resolved internally, the veteran can file a written grievance or appeal to the Veterans Advisory Board Coordinator: Veterans Advisory Board Coordinator c/o Kitsap County Department of Personal and Human Services 614 Division Street, MS-23 Port Orchard, WA 98366 6.2 Responding to a Grievance or an Appeal: The Veterans Advisory Board Coordinator generally will acknowledge receipt of the correspondence within three business days by writing to the veteran. Review and Determination: The grievance or appeal generally will be reviewed and determined within 30 calendar days of receipt. A written determination will be mailed to the veteran.

6.3

7. KITSAP COUNTY ROLES AND RESPONSIBILITIES 7.1 Fiscal Management: Department of Personnel and Human Services acts as the fiscal agent for the Veterans Advisory Board and provides the following assistance per county policy and procedures: 7.1.1 Monthly Reimbursements: Process monthly reimbursements to the contracted agencies, for the cost of assistance provided to the veterans. Oversight: Provide oversight to ensure accountability of funds, including audits as described in service provider contract. Annual Review: Work with the County Auditors Office to schedule and perform an annual review of the Veterans Assistance Fund. Annual Budget: Develop an annual budget, and process budget adjustments through the Supplemental Appropriation hearing process if necessary. Tracking and Reporting: Compile revenue and expenditure tracking and reporting; perform internal auditing of vouchers and other expenses for compliance with state law and fiscal agency policies and procedures. Financial Statements: Provide fiscal information to the Veterans Advisory Board, as requested, but at a minimum provide quarterly and annual financial reports.

7.1.2

7.1.3

7.1.4

7.1.5

7.1.6

7.2 Administrative Assistance: The County Department of Personnel and Human Services provides administrative assistance to the Veterans Advisory Board, including the following:
Revised March 7, 2012

11

7.2.1

Procurement Process: Prepare Requests for Proposals for the Veterans Assistance Fund, following the Countys procurement procedures. Ensure that all documentation is on file with the Countys Purchasing Department. Assist with developing proposal rating sheets. Contracting: Prepare contracts, reviewed by the Veterans Advisory Board, that allocate funds to assistance organizations awarded contracts through the Countys procurement process. Review: Review contractor performance following the Countys risk assessment process. Ensure oversight, documentation, and audits of organizations that make assistance determinations and process costs charged to the Veterans Assistance Fund. Review includes ensuring that direct service providers have standard performance practices in accordance with county code, state and federal laws. Planning: Assist the Veterans Advisory Board with its planning process and coordination with federal, state and local agencies and related organizations. Evaluations: Assist the Veterans Advisory Board with evaluations regarding the effectiveness of programs. Veterans Advisory Board Coordinator: The coordinator is a department of personnel and human services employee. The coordinator will provide staff support to the board, which can include recording meeting minutes, arranging facilities for meetings, and providing other services that fall within the realm of a county advisory board. The coordinator will also serve as administrative reviewer of grievances from applicants; review and approve applications not covered under Chapter 3, and oversee contracts with outside agencies. Stand Downs and Other Programs: The Department of Personnel and Human Services will be responsible for coordinating the Countys involvement in producing and executing Stand Downs and other programs with the intent of providing or improving services to indigent veterans.

7.2.2

7.2.3

7.2.4

7.2.5

7.2.6

7.2.7

Revised March 7, 2012

12

Kitsap County Veterans Assistance Program Summary of direct emergency assistance during 2011 Jan-11 Feb-11 Mar-11 Apr-11 May-11 Jun-11 Jul-11 10,926 $ 14,758 $ 18,787 $ 10,330 $ 21,090 $ 19,903 $ 8,210 $ 1,200 $ 1,200 $ 621 $ 1,200 $ 2,400 $ 1,200 $ 1,219 $ 436 $ 350 $ 7,357 $ 9,329 $ 8,391 $ 9,331 $ 5,139 $ 7,299 $ 3,514 $ $ 38 $ 260 $ 150 $ 452 $ $ 37 $ 39 $ 100 $ 28 726 $ 261 $
299 432 385 88 1,997 275 197 500 1,084 2,715 526 1,900 $ $ $ $ $ $ $ $ $ 116 147 420 225 500 478 1,107 870 1,822 $ $ 149 403

Rent Mortgage Hotel PSE Natural Gas Propane Heating Oil Wood for Heat/ Pellets Waste Management Water Sewer Phone Medical Dental Clothing Burial Bus Pass Auto Repair Gasoline Food Driver's License/ID Union Dues Occupation Certification TOTALS 2011Value of Referrals to KCR Programs YTD: $ 2011 Applications 2011 New clients
2010 Applications 2010 New Applicants 2009 Applications 2009 New Applicants

$ $
$ $

Aug-11 18,296 3,361 1,075 5,063 148 162 122 761 310 908 1,000 620 500 75 3,570 1,191 2,048

$ $ $ $ $ $ $ $ $ $ $ $ $

$ $ $ $ 291 $ 1,911 $ 605 $

178 $ 365 $ 1,156 $ 90 $ $ $ $ $ $

$ 187 $ 4,140 $ 250 $ 268 $ 500 $ 348 $ 2,400 $ 687 $ 1,527 $ 20

48 $ 67 $ 1,099 $ 78 $ 197 $ 1,830 $ 2,432 $ 1,400 $ 365 $ 500 250 2,483 1,245 1,720 $ $ 125 $ $ 1,188 $ $ 1,671 $ $ 1,534 $

$ $

$ $ $ $

250 1,798 1,020 1,852

$ $ $ $

275 1,377 1,043 1,851

Sep-11 Oct-11 Nov-11 Dec-11 $ 15,257 $ 15,800 $ 12,091 $ 3,527 $ 1,200 $ 1,923 $ 1,200 $ 107 $ 4,792 $ 2,088 $ 2,209 $ 2,107 $ 188 $ 322 $ 62 $ 25 $ 486 $ 1,175 $ 325 $ 228 $ 434 $ 112 $ 48 $ 949 $ 977 $ 227 $ 63 $ 597 $ 1,012 $ 40 $ 1,562 $ 862 $ 1,895 $ 114 $ 311 $ 1,049 $ 96 $ 97 $ 500 $ 125 $ 50 $ 100 $ 25 $ 1,614 $ 1,872 $ 5,911 $ 1,226 $ 882 $ 364 $ 75 $ 2,025 $ 1,955 $ 874

Total 2011 $ 168,975 $ 15,505 $ 3,187 $ 66,619 $ 1,620 $ 715 $ 2,325 $ 1,286 $ 1,027 $ 4,158 $ 2,006 $ 3,586 $ 18,899 $ 5,286 $ 561 $ 3,000 $ 3,185 $ 26,035 $ 10,800 $ 19,108 $ 20 $ $ $357,903 $244,001

$31,826

$31,271

$38,755

$28,688

$35,660

$38,335

$21,003

$39,210

$31,320

$28,323

$26,220

$7,292

$136,175
67 23 76

2011 Value of Referrals outside of KCR YTD: $ $107,826 81 26 47 11 70 26 74 27 55 20 48 22 73 23 80 26 61 26 76 26 64 15 68 30 59 15 54 15 55 22 83 30 60 24 57 22

Combined value of refferals YTD:

27 61 20 55 23

81 28 63 27 55 17

69 22 63 16 62 22

64 28 52 11 53 20

19 13 77 29 58 30

822 288
746 246 694 283

70 32 52 23

Veterans Assistance Fund Monthly Report January 2012

Total Applicants: 69 Total # of new applicants: 16 Applications Accepted: 64 Applications denied: 5 Total Payout - $32,269.33 Total Payouts by Category: Rent - $13,887.80 Mortgage - $1,200 PSE - $7,219.56 Natural Gas - $687.04 Propane - $493.15 Water - $398.79 Waste Management - $58.77 Phone - $20.02 Medical - $757.86 Dental - $51 Burial - $500 Auto Repair - $4,841.91 Bus Pass - $75 Gasoline - $466.39 Food - $1,612.04 Of those that were served out of the Assistance Fund some were given information on other KCR programs as well KCR $ value of referrals - $4,280 KCR $ value of referrals YTD (January 2012 Present) - $4,280 Applications Denied: 5 4 individuals denied due to being overincome (1 was returning client) 1 individual denied due to discharge Of those Veterans denied some were referred to other programs: 2 individuals unable to refer due to such high income 1 individual referred to Energy Dept. at KCR and Scheduled Feb. appt. 1 individual scheduled February appointment for VAF 1 individual referred to DSHS/ Salvation Army and St Vincent de Paul Of those Veterans served out of the assistance fund all were referred to other programs and given resources outside of KCR as well: USDA Section 504 (Rural Development Home Repair loan/grant) Navy/Marine Corps Relief Society Building 9 / WDVA Veterans Homeless Prevention Program Parenting Classes/resources Childcare Resources Salvation Army/St Vincent De Paul/DSHS/Fishline Counseling Resources Food Banks/free meal sites American Financial Solutions Red Cross of Bremerton CLEAR (legal resources) 211 Resource Line Employment resources No individual was denied without referrals. $ Value of referrals - $6,421 $ Value of referrals YTD (January 2012 Present) - $6,421 Please note, many times I will refer an individual but never find out the outcome of that referral so this figure is not properly represented. This figure represents referrals I know the outcome of. Total YTD Caseload: 1 Current Caseload: 1 Closed Caseload: 0 Total YTD applications received: 69 Total YTD applications accepted: 64 Total YTD applications denied: 5 Total YTD New Clients: 16 Total YTD clients served: 64 January Application Breakdown (New applicants only): DAV #5 8 applications (2 denied) Building 9 4 applications (1 denied) VFW 2669 1 application AL 245 2 applications Helpline House 1 application (1 denied) Respectfully submitted by Garry Hughes, vet representative, KCR