MICHAEL R.

FARST
669 Wild Rose Lane San Dimas, California 91773 626-391-1553 timemaster1724@aol.com

Summary
Dedicated and technically skilled business professional with a versatile administrative support skill set developed through experience as a store manager and secretary. Excel in resolving employer challenges with innovative solutions, systems and process improvements proven to increase efficiency, customer satisfaction and the bottom line. Offer advanced computer skills in MS Office Suite and other applications/systems. Twenty years experience in customer relations including management, career pathing, dealing with complaints and training new customer relations representatives.

Key Skills
Office Management Teambuilding & Supervision Staff Development & Training Policies & Procedures Manuals Report & Document Preparation Spreadsheet & Database Creation Accounts Payable/Receivable Bookkeeping & Payroll Records Management Meeting & Event Planning Inventory Management Expense Reduction

Experience
Grace Lutheran Church, Glendora, CA 2009 to 2012

Parish Secretary
Reviewed fifty years of files and established a current file structure by eliminating outdated documentation. Developed efficiency-enhancing workflow/process improvements that made it possible to accommodate increasing work in less time. Decreased office expenditures by implementing needed controls on supplies and standardizing ordering procedures. Established an efficient payroll structure that ensures everyone is paid on time and correctly. Radio Shack, San Dimas, CA 2007 to 2009

Store Manager
Manage the everyday operations of the store. Increase Sale by 17% to raise the store from last in the district into the top three. Reduce support costs by $15,000 dollars annually by lowering the turnover rate by 25% annually through high morale and strong team building. Review all paperwork related to store operations. Ensure all merchandise is replenished and properly stock and merchandised. Greet customers and handle all difficult customer issues. Maintained a 95% customer service satisfaction rate with an average customer handling rate of 97% per year. Write reviews and schedules. Ensure all moneys are properly handled and deposited in a timely manner.

Home Goods, Glendora, CA

2003 to 2007

Assistant Store Manager

Manage the everyday operations of the store. Review all paperwork related to store operations. Ensure all merchandise is replenished and properly stock and merchandised. Greet customers and handle all difficult customer issues. Write reviews, and schedules. Ensure all moneys are properly handled and deposited in a timely manner. Wal-Mart, Glendora, CA 2001 to 2003

Team Lead, Inventory Control Specialist

Ensure all merchandise is processed from the stockroom to the sales floor in accordance with the companies seven, fifteen, and thirty day rotation. Ensure that the dock is prepared for merchandise to be off loaded and processed daily. Reduced shrink by ensuring proper accountability of merchandise in the stockroom daily Prepare the stockroom for inventory. Ensure all merchandise is properly stock and merchandised. Direct which merchandise is to be processed to the floor daily. CCC Information Service, Inc., Glendora, CA 1993 to 2001

Manager, Technical Support

Established a new support concept in which the entire support (levels one, two, and three) is centralized under one supervisor, in one location. Reduced support costs by 1.2 million dollars annually by establishing an outstanding initial and re-occurring training program that reduce the average customer handling time well below company expectations. Reduced support costs by $125,000 dollars annually by lower turnover rate by 15% annually through high morale and strong team building. Maintained a 99% customer service satisfaction and an average customer-handling rate of 97% per year. Earned the title of Technical Support Supervisor for NACE (International Autobody Congress and Exposition) through dedication and ability to ensure that all computer hardware and software for the conference functioned correctly. BSR Computers, Canoga, CA 1990 to 1993

Manager, Technical Support

Resolved hardware I/O conflicts when installing BSR hardware in other computers decreasing customer resolution time. Reduced cost through quick response to internal technical support representatives need for assistance, which reduced the average customer handling time to well below company expectations. United States Air Force, USAFE, Germany 1977 to 1990

Non-Commissioned Officer in Charge (NCOIC) of Standardization and Evaluation

Established position of Standardization and Evaluation within the 601 Tactical Control Wing. Establish guidelines that aided in the unit passing all of it evaluations with high marks over all six years in position. Established and maintained the first training and evaluation program for computes within the unit.

Education
Associate Degree in Computer Science University of Maryland, Germany Introduction to Management Excellence Camden Partners International, Inc., Chicago, Il Management Excellence Zinger-Miller, Chicago, Il 1988 1998

1999