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Steps to Success At-A-Glance

What are the customer benefits? Customers work with a dedicated Cisco partner who utilizes a consistent, proven methodology and shows a streamlined, well thought out approach supporting customer capabilities. The end result for customers is a better return on investment (ROI) due to thorough planning and faster implementation; thus lowering operational costs and improving efficiencies. PREPARE After the demand generation is completed in the sales cycle and you have found a prospective customer, the prepare phase presents sales managers with a framework they can use to develop opportunities and: Establish financial justification through a business case Reduce later rework by developing a high-level, conceptual architecture, aligned with both business and technology requirements PLAN Set the stage for smooth, on-time deployment: Assess your customer network and sites to determine if there are gaps that will affect the solution. Verify your assessment of high-level customer needs to ensure expectations are met. Meet with internal and customer implementation teams to begin the planning phase and set expectations. Planning workshop to clarify high-level design expectations and define the project environment by task DESIGN Develop a comprehensive detailed design that meets business and technical requirements: A design workshop with the customer and your design engineers details primary and alternate solutions to satisfy business and technical requirements and goals set in the Plan phase. What is PPDIOO in the network lifecycle? The value of Steps to Success lies in its ability to deliver a baseline methodology for selling, delivering, and supporting advanced technologies. The PPDIOO methodologyPrepare, Plan, Design, Implement, Operate, Optimizeoutlines the critical path to complete a successful customer engagement, from completing the request for information (RFI) process to delivering the operational components (Day 2 support). Much of the PPDIOO content is in the View Process Flow module of the Steps to Success portal. The PPDIOO methodology helps to provide a systematic, streamlined, and cost-effective approach to implementing advanced technologies. Low-level design provides the proposed solution topology and articulates how the design fulfills requirements outlined during planning IMPLEMENT Speed return on investment by leveraging the work done in the previous three phases as you integrate devices without disrupting the existing network or creating points of vulnerability. OPERATE System management assists customers in developing system management processes including administration, backup, asset management, maintenance, and security Change management plans for future upgrades and defines the overall change management process

What is Steps to Success? Steps to Successan online web-based portaloffers a consistent, repeatable methodology and content that provides a common language for Cisco, partners and customers engaged in sales, delivery, and support of Cisco Advanced Technologies. What items are available on Steps to Success? To support the sales, delivery, and support of Unified Communications, Security Solutions, and Wireless Solutions, users will find: Consistent, repeatable methodology, aligned to Ciscos Lifecycle Services, to use for all customer engagements Tools, templates, and resources Leading practices, case studies, white papers What are the partner benefits of using Steps to Success? Immediate access to a repeatable proven process to increase revenue, capacity, and customer base Improve the overall consistency of products and services delivered to customers Improve efficiencies within cross-functional organizations Increase network staff productivity through proactive preparation and planning to reduce errors and rework Manage increasing network complexity by providing Cisco Lifecycle Services methodology with supporting leading practices for deploying and managing Cisco Systems technology Improve the budgeting process, network and IT planning, and risk mitigation through more accurate estimation of the requirements and costs of deploying and operating a given technology

Performance management helps the customer identify best practices for monitoring system performance, responding to trouble reports, and optimizing the network OPTIMIZE Achieve operational excellence through ongoing improvement of system performance and functionality with: Optimization planning using guidelines to assess new business functionality gaps and identify opportunities for improvement Optimization execution to devise, test, and implement solutions and conduct knowledge transfer to administrators and end users

deployments will be based on options such as technology, phase, customer segment, etc. You can always return to the point you left off in the previous session when you re-enter the Process Flow Element page. Users will only see their own deployments. My News Module A centralized location of important messages available to partners regarding the Steps to Success program as well as other beneficial partner information. Search Process Flows Divided into four primary areas, this module lets you conduct basic and advanced searches for Steps to Success content and processflow elements, and quickly access saved searches. Content Module In the Content Module, view the Latest, Most Popular, Highest Ranked, or My Downloaded content. These content items are listed on individual tabs and allow users to either view or save the items by clicking on the hyperlinked file names. Steps to Success is available for the following technologies: Cisco Unified Communications Solutions offer high-quality IP voice and fully integrated communications by allowing data, voice, and video to be transmitted over a single network infrastructure. Using Steps to Success for your Unified Communications deployments allows you to effectively prepare, plan, design, implement, operate, and optimize for a successful deployment. Customers enjoy the benefits of working with a dedicated Cisco Partner who is specialized in deploying Unified Communications solutions which are carefully designed, tested, and optimized to ensure feature-rich functionality and complete interoperability. http://www.cisco.com/web/partners/sell/technology/ipc/index.html
Cisco Security Solutions offer a secure network platform to provide a common infrastructure that integrates security throughout all aspects of the network, enabling collaborative processes between the various security and network elements. Using Steps to Success for a consistent, repeatable approach enables you to offer your customers the foundation for innovative technologies and advanced security services to control and contain threats, while ensuring that they maintain confidential communications, and secure transactionsall with a lower cost of deployment. http://www.cisco.com/web/partners/sell/technology/security/index.html

Cisco Wireless Solutions enables your customers to take advantage of existing network infrastructure to securely extend wireless access to employeeswhether they are at work, at home, or on the road. Using Steps to Success can help you successfully implement Secure Wireless Solutions for your customers. They increase collaboration and create stronger partnerships, and view you as their trusted technology advisor. http://www.cisco.com/web/partners/sell/technology/wireless/index.html Cisco Advanced Technologies which are still under development will be supported by Steps to Success as they are released.

Language Availability The Steps to Success project methodology is available in the following languages: French, German, Italian, Japanese, Simplified Chinese, Korean, Portuguese, Spanish, and English. Partner Enablement Resources Campaign Builder: www.cisco.com/go/campaignbuilder
Customized Partner Intelligence: www.cisco.com/go/cpi Lifecycle Services site for customer: http://www.cisco.com/en/US/products/ps6890/serv_category_home.html PDI Helpdesk (Planning, Designing, Implementing): http://www.cisco.com/web/partners/support/pdihd.html Partner eLearning: www.cisco.com/go/pec Partner News: http://newsroom.cisco.com/dlls/partners/ Presentation Builder: http://www.cisco.com/web/partners/sell/presentation_builder.html Solution Expert http://www.cisco.com/go/sx

The Steps to Success portal consists of six modulesthree of which are customizable based on user needs. The modules include: View Process Flows Module For a successful customer engagement, Steps to Success offers baseline and technology-specific resources for every phase of the network lifecycle, also referred to as the PPDIOO methodology. Access specific service components, tasks, and activities within each phase of the methodology, and download resources specific to those areas. You can also view, save, or print the process flow methodology and project management diagram for your chosen technology. My Deployments Module Here you can define a deployment, or create a custom process flow that can encompass elements from one or more technologies. Then sequentially step through each of the consolidated technology elements for a custom deployment. The specifics for your personal

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07102006