JET AIRWAYS TAKES OFF WITH CITRIX

CASE STUDY QUESTIONS

Q1.What problem does Jet Airways hopes that Citrix technologies will solve? Ans. Jet Airways hopes that Citrix technologies will solve there problem are as follows:1. As Jet Airways technicians worked on planes, they used several different legacy software packages installed over years. The system werent able to interact with one another or with finance or inventory. 2. The inefficiencies of the system were costing Jet Airways the time of its engineers and money that could have been used on maintain its planes, instead of needlessly maintaining excess costs.

Q2.How does Citrix Systems improve operational efficiency and decision-making? Ans 2. The benefits of Citrix Presentation Server that interested Jet Airways were enhanced and faster delivery of business-critical application to local and international users, timelier decision making and increased operational efficiencies, superior service levels and significantly lower IT administration costs. 2. PresentationServer with its inherent centralization capabilities facilities application delivery and information available in a timely manner. 3. Instant access to business critical application helps management to take faster decision on critical business aspect of running the airline. 4. By providing relevant authenticated user IDs, users are able to access application as and when required.

Q3.Give examples of three decision supported by the Citrix system. What information does the system provide to support each of these decisions? Ans 1. Implementing Citrix Presentation Server for centralized application management. About 300 concurrent users across all domestic and international location access all domestic and international locations access,BW application, a revenue management system, a cargo booking system and the entire suite of SAP R/3 modules. The sales and marketing teams use BW system. Data entry operators from different location frequently use the revenue management system. Middle and even lower management staff regularly access

finance and budget applications. All users connect using Web Interface functionality of Presentation Server. 2. Accurate and timely delivery of core applications. Instant application access by all the core users is the biggest benefits in the centralized Citrix environment. Its helps the management to take faster decisions on critical business aspect. 3. Citrix enables operational efficiencies. Delivery of the load Manager Application using Citrix Presentation server will enable quick availability of reports from the system. This will help ensure timely departure of flights. This is vitally important as any delay in reports would lead to a flight delay and affect operational efficiencies and passenger satisfaction.