Administration Guide

June 20, 2006

Copyright 2006 by Equitrac Corporation

Allrightstothisdocument,domesticandinternational,arereservedbyEquitracCorporation.Nopartofthispublicationmaybereproduced,storedina retrievalsystem,ortransmittedinanyformorbyanymeans(electronic,mechanical,photocopying,recording,orotherwise)withoutpriorwritten permissionofEquitrac.

Trademarks
EquitracisaregisteredtrademarkofEquitracCorporation. EquitracProfessional,EquitracProfessionalEnterpriseEdition,EquitracCallAccounting,andPageCounterCDRaretrademarksofEquitracCorporation. Allotherbrandsandtheirproductsaretrademarksorregisteredtrademarksoftheirrespectiveholders,andshouldbenotedassuch.

Safety Considerations
Whenusingyourtelephoneequipment,alwaysfollowbasicsafetyprecautionstoreducetheriskoffire,electricshock,andinjurytopersons,including thefollowing: Neverinstalltelephonewiringinalightningstorm. Neverinstalltelephonejacksinwetlocationsunlessthejackisspecificallydesignedforwetlocations. Nevertouchuninsulatedtelephonewiresorterminalsunlessthetelephonelinehasbeendisconnectedatthenetworkinterface. Usecautionwheninstallingormodifyingtelephonelines. Avoidusingatelephone(otherthanacordlesstype)duringanelectricalstorm.Theremaybearemoteriskofelectricshockfromlightning. Donotusethetelephonetoreportagasleakinthevicinityoftheleak. Savetheseinstructions.

PageCounter CDR Administration Guide

Table of Contents

Table of Contents
Overview and Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 - 1
Data Flow . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 - 2 PageCounter CDR Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 - 4 Navigating PageCounter CDR Menus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 - 5 Installing PageCounter CDR . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 - 6 Initial Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 - 8 Accessing Manager Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 - 8 Configuring the Cost Recovery Server IP Address . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 - 10 Configuring the PageCounter CDR IP Address . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 - 10
Assigning an IP Address by DHCP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 - 10 Assigning a Static IP Address . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 - 10

Verifying Port Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 - 11 Rebooting the PageCounter CDR . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 - 12

PageCounter CDR Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 - 1

Manager Mode Options Quick View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 - 2 Manager Mode Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 - 3 Info . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 - 3 Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 - 4
Set Control System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 - 5 Use DHCP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 - 5 Use Static IP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 - 5

Contrast . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 - 6 Date Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 - 7

Set Date . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 - 7 Set Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 - 7 Set Time Zone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 - 7

Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 - 7
Port Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 - 8 File Size . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 - 10

Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 - 10 Terminal Cleanup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 - 10

Delete CDR . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 - 11 Reset Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 - 11

Hardware Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 - 12

Status Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 1
Status Screen Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 2 Viewing Individual Status Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 3 Device Date and Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 3 Alert Indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 3

Table of Contents

PageCounter CDR Administration Guide

Device Disk Space Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Total CDR Buffered . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Last CDR Date and Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Last Sent Date and Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Live CDR Capture . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

3-5 3-5 3-5 3-5 3-6

Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 1
Network Error on Bootup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 2 Preliminary Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 2 Setting the Correct IP Address . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 2 Live CDR Capture Data Corruption . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 4 Characters Appear as Xs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 4 Data is Legible but Garbled . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 4

Time Zone Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A - 1

Setting the Time Zone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A - 2 Available Time Zones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A - 3

Connecting to the PBX . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B - 1

PageCounter CDR to DB9 Female DCE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B - 2 PageCounter CDR to DB9 Male DTE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B - 3 PageCounter CDR to DB25 Female DCE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B - 4 PageCounter CDR to DB25 Male DTE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B - 5

ii

PageCounter CDR Administration Guide

Overview and Installation

Overview and Installation

At a Glance... Data Flow PageCounter CDR Specifications Navigating PageCounter CDR Menus Installing PageCounter CDR Initial Configuration

PageCounterCDRisaCallDetailRecord(CDR)hardwarebufferdevicethatcapturescall detailinformationfromaPBXequippedwithanRS232CDRorSMDRport.ThePageCounter CDRdeviceconnectsdirectlytoa10/100BaseTTCP/IPnetwork. PageCounterCDRintegrateswitheitherEquitracProfessionalwithCallAccountingor EquitracProfessionalEnterpriseEditionwithCallAccounting.Thisdocumentusestheterm costrecoverywhenreferringtoEquitracProfessionalandEquitracProfessionalEnterprise Editionatthesametime. Thischapterinformationaboutallnecessaryinstallation,hardware,andsoftware requirementstoinstallthePageCounterCDRdevice. FordetailsonconfiguringthePageCounterCDRdevice,seePageCounterCDRConfiguration onpage21.

1-1

Overview and Installation: Data Flow

Data Flow
APBXsystemtracksrawcalldetailinformation.ThePageCounterCDRbuffersrawcall detailrecordsandsendsthemto: EquitracProfessionalwithCallAccounting Or EquitracProfessionalEnterpriseEditionwithCallAccounting
Caution: If the Call Accounting and Equitrac Professional Enterprise Edition software reside on different servers, configure the PageCounterCDR to communicate with the server that contains the Call Accounting software.

Equitracprocessesthecalldetaildataandusestheinformationtotrackandreporton phoneusage.
Note: This document uses the term Equitrac cost recovery when referencing both Equitrac Professional and Equitrac Professional Enterprise Edition.

EquitraccostrecoverysoftwarewithCallAccountingcombinesthecalldatawithratetable informationtocalculateandassignacosttotelephonecalls.Equitracthenmapsthecall coststotheTimeandBillingsystemforbillbacktoclients. Thefollowingisanoverviewofthetypicaldataflow:

1 Ausermakesaphonecall. 2 ThePBXcapturesrawcalldata. 3 ThetelephoneswitchsendsrawcalldatatothePageCounterCDRviaanRS232adapter

cable.
4 ThePageCounterCDRsendsinformationtotheEquitraccostrecoverysoftwarewith

CallAccountingsoftware.
5 TheEquitraccostrecoverysoftwarewithCallAccountingappliescostsassociatedwith

eachcallusingratetableinformation.
6 TheEquitraccostrecoverysoftwarewithCallAccountingthengeneratesreportson

costedcallinformation,andtransmitsinformationtothetimeandbillingsystem.

1-2

Overview and Installation: Data Flow

Thefollowingdiagramillustratesthetypicaldataflowoverview:

1-3

Overview and Installation: PageCounter CDR Specifications

PageCounter CDR Specifications

PageCounterCDRreplacesthecurrentNETBufferandNETBufferXPproducts. PageCounterCDRdevicesincludeanumerickeypad,twoarrowkeys,threefunctionkeys, anda4lineX20characterLCDdisplay.Anadaptorkitisalsoincludedtoconnect thePageCounterCDRterminaltothePBX.

Hardware Specifications
Connectivity Power Supply

Details
Ethernet Category 5 cabling Dual 10/100 Ethernet ports Includes dual voltage power supply Input: 100/240VAC, 50-60Hz, 0.5A Output: +5VDC/3000mA Includes dual purpose Vertical/Horizontal mounting bracket Packaged 15.25 x 5.5 x 11 in. (39 x 14 x 28 cm) Not packaged 7.88 x 4.14 x 2.36 in. (20 x 10.5 x 6 cm) Packaged 4.05 lbs/1837 g Not packaged 0.99 lbs/448 g Ambient Temperature: 5 - 55 C/41 - 131 F Relative Humidity: 8 - 85% Storage Temperature: 0 - 65 C/32 - 149 F Stores over 40,000 transactions Supports 100,000 call records per day Power ConnectionPower supply connector Serial PortStandard serial communication port Ethernet ConnectionRJ 45 Jack for Ethernet connection Ethernet Expansion Port-RJ 45 Jack for peripheral devices

Mounting Size Weight Operating Environment

Storage Ports and Connections

1-4

Overview and Installation: Navigating PageCounter CDR Menus

Navigating PageCounter CDR Menus

UsethefollowingkeystonavigateonthePageCounterCDRmenus.Thisdocumentoften referencesthesekeysininstructionstepsasalternatenavigationoptions.
Key BACK END F1/ F2 Function
Home End Page down/Page up for long lists; Down/Up for short lists

F3
ARROW UP, ARROW DOWNa

Escape Move up or down one line Activate selected item Hot keys for the first 10 menu items
ARROW UP

ENTER 0..9

a.

and ARROW DOWN refers to these keys:

1-5

Overview and Installation: Installing PageCounter CDR

Installing PageCounter CDR

BeforeinstallingthePageCounterCDR,ensurethatyouhaveallthenecessaryhardware componentsandafunctioninginstallationoftheEquitraccostrecoverysoftwarewithCall Accounting.Alsoensurethatyouhavetherequiredinformationnecessarytoestablisha connectionbetweenthePageCounterCDR,thecostrecoverysystem,andthePBX. Requiredhardwarecomponentsinclude: LiveEthernetNetworkdropoutlet 10/100BaseTEthernetNetworkcable PrivateBranchExchange(PBX)withSMDRportandDB9enabled PageCounterCDRdeviceandaccessorykit Powersupply Powercable InformationforestablishingaconnectionincludestheserverIPaddressand,ifthe PageCounterCDRusesastaticIPaddress,itsIPaddress,subnetmask,andgateway. Requiredsoftwarecomponentsinclude: EquitracProfessional,version3.52orhigherwithCallAccounting Or EquitracProfessionalEnterpriseEdition,version4.63orhigherwithCallAccounting Usingthefollowinglabeledimageasaguide,performthefollowingproceduretoinstall thePageCounterCDRdevice:

1-6

Overview and Installation: Installing PageCounter CDR

Device Connection
1. Power Connection 2. Serial Port 3. Copy Control 4. Ethernet Connection 5. Ethernet Expansion

Description
Power supply connector Standard serial communication port Copy control port. The copy control port is not enabled. RJ 45 Jack for Ethernet connection RJ 45 Jack allows device to be used as a hub

1 ConnecttheCAB00732cablebetweenthePBXdeviceandtheserialportofthe

PageCounterCDRusinginstructionsfromthePBXdevicemanufacturer,andthe adaptorsandcablesintheaccessorykit,ifnecessary.Forinformationaboutusingthe partsintheaccessorykit,seeConnectingtothePBXonpageB1.

2 ConnectthepowersupplyusingthepowercablesuppliedwiththePageCounterCDR.

Whenyouconnectthedevicetoitspowersupply,thedevicebeginsitsinitialization sequence.Oncethissequenceiscomplete,thedevicedisplaystheStatusscreen.
Caution: Do not disconnect the power supply once CDR data collection begins. Disconnecting the power supply results in CDR data loss. 3 PerformtheinitialPageCounterCDRconfiguration.Fordetails,seeInitial

Configurationonpage18.
4 VerifythatconfigurationsettingsareaccurateusingliveCDRcapturetoviewincoming

calldetailrecords.ForinstructionsonhowtoaccessliveCDRcapture,seeLiveCDR Captureonpage36.
5 Connectthedevicetothenetwork.
a b

PluganEthernetcableintothePageCounterCDREthernetport. ConnecttheotherendoftheEthernetcabletoeitheranEthernethub,ortoan Ethernetwalljack,ifappropriate. Youmayconnectanotherdevice,suchasanetworkprinter,totheExpansionport.

Caution: If you use the PageCounter CDR device as a hub for another networked device, and the PageCounter CDR loses power or is disconnected, the networked device connected to the Expansion port also loses network connectivity.

1-7

Overview and Installation: Initial Configuration

Accessing Manager Mode

Initial Configuration
WhenyouhavepoweredupandconnectedthePageCounter devicetoyournetwork,configureabasicsetofoptionstoenable thePageCounterCDRdevicetocommunicatewiththecost recoverysystem.
Note: You must also configure the PageCounter CDR devices in the cost recovery software. See the Equitrac Professional or Equitrac Professional Enterprise Edition documentation for details on working with PageCounter CDR devices.
At a Glance...
Accessing Manager Mode Configuring the Cost Recovery Server IP Address Configuring the PageCounter CDR IP Address Verifying Port Settings Rebooting the PageCounter CDR

Caution: You must know your PBX settings before proceeding with the PageCounter CDR Initial Configuration process. Make sure that your PBX has the DSR/ DTR hardware flow control feature enabled. Some PBX equipment configuration may be required. Refer to your PBX manual or contact your PBX provider for assistance.

Initialdeviceconfigurationstepsinclude:
1 AccessingManagerMode. 2 ConfiguringtheEquitraccostrecoveryserverIPaddress. 3 ConfiguringthedeviceIPaddress. 4 Verifyingportconfiguration. 5 RebootingthePageCounterCDRdevice.

Thefollowingsectionsdetaileachoftherequiredconfigurationsteps.
Note: You can use the ARROW UP and ARROW DOWN keys to navigate through the available options line by line. You can use the F2 and F3 keys to navigate through the available options one screen at a time. Press the BACK key to return to the top line in the menu. Use the ARROW UP, ARROW DOWN, F2, and F3 keys as an alternative to numeric key selections in the instructions in this section.

Accessing Manager Mode

ManagerModeenablesyoutoconfigurenetworkconnectivity,setdeviceanddatastorage preferences,andtestthehardware.AccessingManagerModerequiresanadministrative password.
Caution: When the PageCounter CDR is in Manager Mode, it does not capture CDR data. You must manually exit Manager Mode to enable the PageCounter CDR to resume CDR data buffering.

1-8

Overview and Installation: Initial Configuration

Accessing Manager Mode

PerformthefollowingproceduretoaccessManagerMode.
1 WhileinIdleMode,whentheterminalcompletesitsinitializationandtheStatusscreen

isonthedisplay,pressF2 + END.Thatis,presstheF2andtheEND keyssimultaneously.

2 EnterapasswordandpressENTER. Note: The default Manager Mode password is 98765. See Security on page 2 - 10 for details on changing the default administrator product password.

Theterminaldisplaymasksthepasswordwithasterisks.Usethefunctionkeys(F1, F2, or BACK)toeditthepassword,ifneeded.Whenyouhavesuppliedavalidpassword, thefollowingmessagedisplaysonthedevicescreen:

Stopping Device... Please Wait.

Note:

When you make changes to Network options in Manager Mode and exit Manager Mode, the PageCounter CDR reboots to apply your changes. After rebooting, the PageCounter CDR returns to the Status screen.

Thesubsequentmessagedisplaysalistofallavailableconfigurationoptionsavailable inManagerMode:
0>Info 1 Network 2 Contrast 3 Date Time 4 Devices 5 Security 6 Terminal Cleanup 7 Hardware Test

Note:

You can use the ARROW UP and ARROW DOWN keys to navigate through the available options line by line. You can use the F2 and F3 keys to navigate through the available options one screen at a time. Press the BACK key to return to the top line in the menu. Use the ARROW UP, ARROW DOWN, F2, and F3 keys as an alternative to numeric key selections in the instructions in this section.

Tocompleteinitialdeviceconfiguration,accessoptions1and4.Fordetailsonall availableconfigurationoptions,seeManagerModeOptionsonpage23.Seethe followingsectionsfordetailsoninitialPageCounterCDRconfiguration.

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Overview and Installation: Initial Configuration

Configuring the Cost Recovery Server IP Address

Configuring the Cost Recovery Server IP Address

TosendCDRfilesinmemory,thePageCounterCDRneedstocommunicatewiththecost recoveryserver. ToenablecommunicationbetweenthePageCounterCDRandthecostrecoveryserver, proceedasfollows:
1 AccessManagerMode.SeeAccessingManagerModeonpage18fordetails. 2 Pressthe1keytoselect1 Network. 3 Pressthe0keytoselect0 Set Control System. 4 Usingthenumerickeypad,entertheIPaddressoftheEquitraccostrecoveryserverand

pressENTER.
Caution: If the Call Accounting and Equitrac Professional Enterprise Edition software reside on different servers, configure the PageCounter CDR to communicate with the server that contains the Call Accounting software.

Configuring the PageCounter CDR IP Address

ThePageCounterCDRsIPaddressidentifiesthedeviceonthenetwork.WithavalidIP address,thePageCounterCDRappearsinthelistofdevicesonEquitracCallAccounting softwareandisavailableformonitoring.YoucanassignanIPaddressbyusingDynamic HostConfigurationProtocol(DHCP)orbysettingastaticIPaddress.

Assigning an IP Address by DHCP

ConfigurethePageCounterCDRtouseDHCPtoobtainanIPaddressfromtheDHCP server.
1 AccessManagerMode.SeeAccessingManagerModeonpage18fordetails. 2 Pressthe1keytoselect1 Network. 3 Pressthe1keytoselect1 Use DHCP. 4 ThePageCounterCDRdisplaysaconfirmationmessageonthescreen:Setting IP
config method to DHCP.

5 PressF3 toselectthe<BACK>optionandreturntotheNetworkmenuscreen.

Assigning a Static IP Address

ConfigurethePageCounterCDRwithastaticIPaddress.PartofsettingastaticIPaddress includessettingthegatewayandsubnetmaskofthecostrecoveryserver.

1 - 10

Overview and Installation: Initial Configuration

Verifying Port Settings

1 AccessManagerMode.SeeAccessingManagerModeonpage18fordetails. 2 Pressthe1keytoselect1 Network. 3 Pressthe2keytoselect2 Use Static IP. 4 ThePageCounterCDRdisplaysaconfirmationmessageonthescreen:Setting IP

config method to STATIC.

5 Pressthe0keytoselect0 Set IP Address. 6 Usingthenumberkeypad,enterthePageCounterCDRIPaddressandpressENTER. Note: You must enter leading zeros.

7 Pressthe1keytoselect1 Set Gateway. 8 EnterthenetworkgatewayaddressandpressENTER. 9 Pressthe2keytoselect2 Set Mask. 10 EnterthesubnetmaskaddressandpressENTER.

Verifying Port Settings

VerifythecurrentPageCounterCDRportsettingsandreconfigurethesettingsas necessaryforyourenvironment.
1 AccessManagerMode.SeeAccessingManagerModeonpage18fordetails. 2 Pressthe4keytoselect4 Devices. 3 Pressthe0keytotheselect0:Port Settings.Thefollowingportsettingoptions

displayonthescreen:
0>Baud Rate 1 Data Bits 2 Parity 3 Stop Bits 4 End Character

Pressthecorrespondingkeytovieweachdefaultportsetting.Usethearrowkeysto navigatethroughthedetailsdisplayedonthescreen.Anarrowindicatestheconfigured portsetting. Ifyouneedtoselectadifferentportsettingthantheonecurrentlyset,pressthe correspondingnumerickeyoptiontoselectthedifferentportsettingandpressENTER. ThenpressF3toselectthe<BACK>optionandreturntothemainPortSettingsmenu screen.

1 - 11

Overview and Installation: Initial Configuration

Rebooting the PageCounter CDR

Rebooting the PageCounter CDR

WhenyouhavecompletedtheminimumrequiredconfigurationinManagerMode,press F3toselectthe<BACK>optiontoexitManagerMode.PressF3toselectthe<BACK>option againtorebootthePageCounterCDR.Duringthisrebootphase,thePageCounterCDR appliesallconfigurationchanges.WhenthePageCounterCDRfinishesrebooting,it displaystheStatusscreenandisreadyforuse.

1 - 12

PageCounter CDR Administration Guide

PageCounter CDR Configuration

PageCounter CDR Configuration

At a Glance... Manager Mode Options Quick View Manager Mode Options

UseManagerModetoconfigurethePageCounterCDRdevice.ManagerModemenus provideyouwithoptionstocontrolCDRdatasettingsonthedevice,performdevice diagnostictests,andconfigureadvanceddevicepreferencesandcommunications. WhenconfiguringthePageCounterCDR,itispossibletochangemorethanoneconfiguration settingbeforeexitingManagerMode.CertainsettingchangesrequireaPageCounterCDR rebootbeforetakingeffect,whereasothersdonot.Foreachconfigurationsettingthatrequires areboot,theinstructionsendwiththewordsPressF3againtorebootthedevice.Ifyouare changingasettingthatrequiresarebootandyouneedittotakeeffectimmediately,pressF3. Otherwise,waituntilyoumakeallchangesbeforerebootingthedevice.

2-1

PageCounter CDR Configuration: Manager Mode Options Quick View

Manager Mode Options Quick View

ThefollowingquickviewincludesallavailableManagerModeoptions.Toaccessthis mode,seeAccessingManagerModeonpage18.
Main Menu
0 Info 1 Network 0 Set Control System 1 Use DHCPa 2 Use Static IP 0 Set IP Addressa 1 Set Gatewaya 2 Set Maska 2 Contrast 3 Date Time 0 Set Date 1 Set Time 2 Set Time Zone 4 Devices 0 Port Settings 0 Baud Rate 1 Data Bits 2 Parity 3 Stop Bits 4 End Character 1 File Size 5 Security 6 Terminal Cleanup 0 Delete CDR 1 Reset Settingsa 7 Hardware Test a. When you change this setting and exit Manager Mode, PageCounter CDR reboots.

First Sub Menu

Second Sub Menu

2-2

PageCounter CDR Configuration: Manager Mode Options

Info

Manager Mode Options

InManagerMode,youcanviewPageCounterCDRconfiguration,adjust networkanddevicesettings,changethecontrastandsetthedateand time. Youmayalsoperformhardwaretests,changesecuritysettings,alter timeoutsettings,resetinitialsettings,anddeletefilesfromtheterminal. ToaccessManagerMode,seeAccessingManagerModeonpage18.
Caution: When the PageCounter CDR is in Manager Mode, it does not capture CDR data. You must manually exit Manager Mode to enable the PageCounter CDR to resume CDR data buffering.
At a Glance...
Info Network Contrast Date Time Devices Security Terminal Cleanup Hardware Test

InManagerMode,thedevicedisplaysthefollowingmenuoptions.
0>Info 1 Network 2 Contrast 3 Date Time 4 Devices 5 Security 6 Terminal Cleanup 7 Hardware Test

Pressthecorrespondingnumberkeytoselectanyoption.Forexample,pressthe0keyto selecttheInfooption. PresstheARROW UPandARROW DOWNkeystoscrollthroughtheoptionstothedesired option.Presstheappropriatekeytomakeyourselection.PresstheF1 keytoPageDown. PresstheF2keytoPageUp. ToexitManagerMode,pressF3toselectthe<BACK>option.

Info
TheInfooptiondisplayssystemidentificationandconfigurationinformationforthe device.
Note: You can use the ARROW UP and ARROW DOWN keys to navigate through the available options line by line. You can use the F2 and F3 keys to navigate through the available options one screen at a time. Press the BACK button to return to the top line in the menu. Use the ARROW UP, ARROW DOWN, F2, and F3 keys as an alternative to numeric key selections in the instructions in this section.

2-3

PageCounter CDR Configuration: Manager Mode Options

Network

Press0attheManagerModescreentoselect0 Info.Usethearrowkeystoscrollthrough thedataonthescreenonelineatatimeorusetheF1 keytopagedownandtheF2keyto pageuponescreenatatime.Youcanusethe0..9hotkeystoaccessthefirst10entries. AccesssubsequententriesusingtheARROW keys.PressF3toselectthe<BACK>optionto returntothemainManagerModemenu.

Hot keys 0 1 2 3 4 5 6 Version Details S/N:PNXXXXXX MAC:000845782254 IP:192.168.0.1 NM:255.255.254.0 GW:192.168.96.1 IP method:STATIC PS:9600,7,E,1,13 Description
Device serial number. Media Access Control address. Unique network card address for the device. Device IP address. Device subnet mask. Network node to access when the device needs a resource that is not on the local network. Device IP method, either Static or DHCP. Parity setting data format:

BaudRate,DataBits,Parity,StopBits,End Character
where: BaudRate ranges between 600 and 57600 in baud. DataBits is 7 or 8. Parity is O (Odd), E (Even), or N (None). Stop Bits is either 1, 1.5, or 2. End Character is any ASCII character between 0 255; typically 13.

7 8 9

CS:192.168.097.120 Disk:60.9MB Free:52.5MB TimeZone:GMT-05:00 Version:1.0.9 Plat Ver:1.0.1

Equitrac cost recovery system server IP address. This server must have the Call Accounting software on it. Amount of total disk space available. Amount of free disk space available. Current time zone setting of the device. PageCounter CDR firmware version. PageCounter CDR platform version.

Network
TheNetworkoptionconfiguresthenetworkconnectionbetweenthedeviceandthe Equitraccostrecoveryserver.Pressthe1keyattheManagerModemenutoselect1 Network.Pressthecorrespondingnumberkeytoselectanoption.

2-4

PageCounter CDR Configuration: Manager Mode Options

Network

Note:

When you change the Use DHCP or Use Static IP options and exit Manager Mode, the PageCounter CDR device reboots to apply configuration changes. Depending on the initial network settings of the PageCounter CDR, you may need to access the device differently to troubleshoot network setting problems. For details, see Troubleshooting on page 4 - 1.

0>Set Control System 1 Use DHCP 2 Use Static IP

Set Control System

TheSet Control System optionconfigurestheIPaddressoftheEquitraccostrecovery server.Pressthe0keyattheNetworkmenutoselect0 Set Control System.When prompted,enterthecostrecoveryserversIPaddressandpressENTER.
Caution: If the Call Accounting and Equitrac Professional Enterprise Edition software reside on different servers, configure the PageCounter CDR to communicate with the server that contains the Call Accounting software.

PressF3toselectthe<BACK>optiontoreturntothemainManagerModemenu.PressF3to exitManagerModeandreturntotheStatusscreen.

Use DHCP
TheUse DHCPoptioninstructstheDHCPserveronthenetworktoallocateanIPaddress forthedevice.Pressthe1 keyattheNetworkmenutoselect1 Use DHCP.The PageCounterCDRdisplaystheSetting IP config method to DHCPmessageand returnstothemainManagerModemenu. PressF3torebootthedevice.

Use Static IP
TheUse Static IP optionallowsyoutosettheIPaddressofthePageCounterCDR. Pressthe2 keyattheNetworkmenutoselect2 Use Static IP. ThePageCounterCDRdisplaystheSetting IP config method to STATICmessage, followedbyStaticIPconfigurationoptions.Pressthecorrespondingnumberkeytoselect anoption.
0>Set IP Address 1 Set Gateway 2 Set Mask

2-5

PageCounter CDR Configuration: Manager Mode Options

Contrast

Set IP Address Pressthe0keyattheStaticIPmenuscreentosetthedevicesstaticIPaddress.Atthe prompt,entertheIPaddressandpressENTER.EnterleadingzerosforIPaddressvalues. UsetheF1andF2functionkeystomovebackorforwardthroughthestringofcharacters. Whenthecursorisinthedesiredlocation,usethenumberkeystotypeovertheIPaddress charactersthatyouwanttochange. PressF3toselectthe<BACK>optiontoreturntothemainManagerModemenu.PressF3 againtorebootthedevice.IfyoukeepthestaticIPmethodandonlychangetheIPaddress, thePageCounterCDRdoesnotreboot. Set Gateway Pressthe1keyattheStaticIPmenuscreentosetthedevicesgateway.Attheprompt, enterthedefaultgatewayonyournetworkandpressENTER.EnterleadingzerosforIP addressvalues.UsetheF1andF2functionkeystomovebackorforwardthroughthe stringofcharacters.Whenthecursorisinthedesiredlocation,usethenumberkeystotype overtheIPaddresscharactersthatyouwanttochange. PressF3toselectthe<BACK>optiontoreturntothemainManagerModemenu.PressF3 againtorebootthedevice. Set Mask Pressthe2 keyattheStaticIPmenuscreentosetthesubnetmask.Attheprompt,enterthe subnetmaskforyournetworkandpressENTER.EnterleadingzerosforIPaddressvalues. UsetheF1andF2functionkeystomovebackorforwardthroughthestringofcharacters. Whenthecursorisinthedesiredlocation,usethenumberkeystotypeovertheIPaddress charactersthatyouwanttochange. PressF3toselectthe<BACK>optiontoreturntothemainManagerModemenu.PressF3 againtorebootthedevice.

Contrast
TheContrastoptionadjuststhecontrastofthedevicesdisplayscreen.Pressthe2keyat theManagerModemenutoselect2 Contrast. Attheprompt,presstheARROW UPkeytoincreasethecontrastandtheARROW DOWN keyto decreasethecontrast.ThePageCounterCDRappliesyourcontrastadjustment immediately. PressF3toselectthe<BACK>optiontoreturntothemainManagerModemenu.PressF3to exitManagerModeandreturntotheStatusscreen.

2-6

PageCounter CDR Configuration: Manager Mode Options

Date Time

Date Time
TheDate Time optionconfiguresthedevicedateandtime.Pressthe3keyattheManager Modemenutoselect3 Date Time.Then,pressthecorrespondingnumberkeytoselectan option.
0>Set Date 1 Set Time 2 Set Time Zone

PressF3toselectthe<BACK>optiontoreturntothemainManagerModemenu.PressF3to exitManagerModeandreturntotheStatusscreen.
Note: If the PageCounter CDR has a network connection, the device synchronizes its date and time information with the Equitrac cost recovery server. This time supersedes manual entry.

Set Date
TheSet Date optionconfiguresthedevicedate.Pressthe0keyattheDateTimemenuto select0 Set Date.Whenprompted,enterthedevicedateintheformatMM/DD/YYYYand pressENTERtoreturntotheDateTimemenu. Ifyoudonotwanttomakechanges,press<BACK>toreturntotheDateTimemenu.

Set Time
TheSet Time optionconfiguresthedevicetime.Pressthe1 keyattheDateTimemenuto select1 Set Time.Whenprompted,enterthedevicetimein24hourformatHH:MM:SSand pressENTERtoreturntotheDateTimemenu. Ifyoudonotwanttomakechanges,press<BACK>toreturntotheDateTimemenu.

Set Time Zone

TheSet Time Zone optionconfiguresthedevicetimezone.Thedefaulttimezonesetting correspondstoEasternStandardTime(US&Canada).Thelistoftimezonesavailableis extensive.Ifyouneedtochangethedefaulttimezone,refertotheappendixTimeZone OptionsonpageA1forinstructions. Toexitthismenuwithoutmakingchanges,press<BACK>toreturntotheDateTimemenu.

Devices
TheDevicesoptionconfiguresthedevicesportcommunicationandbuffersize.Pressthe 4 keyattheManagerModemenutoselect4 Devices.Then,pressthecorresponding numberkeytoselectanoption.

2-7

PageCounter CDR Configuration: Manager Mode Options

Devices

0>Port Settings 1 File Size

PressF3toselectthe<BACK>optiontoreturntothemainManagerModemenu.PressF3 againtoexitManagerModeandreturntotheStatusscreen.

Port Settings
ThePort Settings optionconfigurestheserialportconnectiontothePBX.Pressthe0 keyattheDevicesmenutodisplaythefollowingoptions.Then,pressthecorresponding numberkeytoselectanoption.
0>Baud Rate 1 Data Bits 2 Parity 3 Stop Bits 4 End Character

Baud Rate FromthePortSettingsmenu,pressthe0keytoconfigurethespeedatwhichthedevice communicateswiththePBX.Thefollowingoptionsdisplayonthescreen:

0 600 1 1200 2 2400 3 4800 4>9600 5 14400 6 19200 7 38400 8 57600

Anarrowindicatesthedevicescurrentconfiguration.Pressthecorrespondingnumber keytoselectavalueandpressENTER.PressF3toselectthe<BACK>optionuntilyoureturn tothemainManagerModemenu.

Note: Make sure the baud rate setting matches the one on the PBX, otherwise CDR captures on the display will appear garbled. Equitrac recommends a baud rate of 9600.

Data Bits FromthePortSettingsmenu,pressthe 1keytoconfigurethenumberofbitsrequiredto transmitasinglepieceofinformation.Thefollowingoptionsdisplayonthescreen:

0>7 Bits 1 8 Bits

2-8

PageCounter CDR Configuration: Manager Mode Options

Devices

Note:

Ensure coordination between Data Bits and Parity settings to properly configure the devices serial communications.

Anarrowindicatesthedevicescurrentconfiguration.Pressthecorrespondingnumber keytoselectavalueandpressENTER.PressF3toselectthe<BACK>optionuntilyoureturn tothemainManagerModemenu. Parity FromthePortSettingsmenu,pressthe 2keytoconfigurethebitusedtocheckunitsofdata forerrorsduringtransmission. Whenyouselect2 Parity,thefollowingoptionsdisplayonthescreen:

0>None 1 Odd 2 Even

Note:

Ensure coordination between Data Bits and Parity settings to properly configure the devices serial communications.

Anarrowindicatesthedevicescurrentconfiguration.Pressthecorrespondingnumber keytoselectavalueandpressENTER.PressF3toselectthe<BACK> optionuntilyou returntothemainManagerModemenu. Stop Bits FromthePortSettingsmenu,pressthe3 keytoconfigurethenondatabitsthedevice transmitsaftereachdatatransmissiontosignaltheendofthattransmission.Thefollowing optionsdisplayonthescreen:
0>1 bit 1 1.5 bits 2 2 bits

Anarrowindicatesthedevicescurrentconfiguration.Pressthecorrespondingnumber keytoselectavalueandpressENTER.PressF3 toselectthe<BACK>optionuntilyoureturn tothemainManagerModemenu. End Character FromthePortSettingsmenu,pressthe4keytoconfiguretheASCIIvalue(between0and 255)thatindicatestheterminationofatransmission.Thedefaultendcharactervalueis13.

Caution: You should not change this value. Before changing this value, contact the Equitrac escalations department.

PressF3toselectthe<BACK>optionuntilyoureturntothemainManagerModemenu.

2-9

PageCounter CDR Configuration: Manager Mode Options

Security

File Size
TheFile Size optionconfiguresthemaximumsizeoftheCDRfileonthedisk.By default,thefilebuffersizeis1/2diskspacesize.AsthePageCounterCDRcollectscall records,thePageCounterCDRuploadsthemtotheEquitraccostrecoverysystem.The devicestoresallsentandunsentrecords.
Caution: If you change the file size, you risk losing call records.

FromtheDevicesmenu,pressthe1keytoselectthe File Sizeoption.Attheprompt, enteravalueinmegabytes(between1MBand1/2diskspace)andpressENTER. Ifyouselectanumberlargerthan1/2diskspace,thePageCounterdisplaysanerror messageandthedevicereturnstotheFile Sizeprompt.

Note: Increasing the file size value enables the device to buffer more data in the CDR file. Any unsent data stored in the CDR file can be lost during a power interruption. Carefully consider the risk of data loss when adjusting the queue buffer value.

PressF3toselectthe<BACK>optiontoreturntotheDevicesmenu.PressF3toselectthe <BACK>optiontoreturntothemainManagerModemenu.PressF3againtoexitManager ModeandreturntotheStatusscreen.

Security
TheSecurityoptionenablesyoutochangetheproductpasswordforaccessingManager Mode,asdescribedinthesectionAccessingManagerModeonpage18.
Note: You cannot change the platform and Equitrac technician level passwords using this option.

FromtheManagerModemenu,pressthe5keytoselect5 Security.AtthepromptEnter New Password, typeinanewpassword(maximum6characters)andpress ENTER.At theConfirm Password prompt,retypethenewpasswordandpressENTERtoreturnto theManagerModemenu.ThePageCounterCDRdoesnotrequirearebootforthe passwordchange.

Terminal Cleanup
TheTerminalCleanupoptionenablesyoutodeleteallunsentCDRrecordsfromthe PageCounterCDRdeviceandresetdeviceconfiguration.
Caution: You cannot recover files that you delete using this procedure.

2 - 10

PageCounter CDR Configuration: Manager Mode Options

Terminal Cleanup

FromtheManagerModemenu,pressthe 6keytoselect6:Terminal Cleanup.Then,press thecorrespondingnumberkeytoselectanoption.

0>Delete CDR 1 Reset Settings

PressF3toselectthe<BACK>optiontoreturntothemainManagerModemenu.PressF3 againtorebootthedevice.
Note: The device reboots only if you selected 1 Reset Settings.

Delete CDR
TheDelete CDRoptionenablesyoutodeleteallunsentcallrecordsfromthePageCounter CDR.IfyouchangePBXsettingsandneglecttoconfigurethePageCounterCDR,youmay needtousethisfeaturetopurgeerroneouscallrecords.
Caution: You cannot recover call records that you delete using this procedure.

Pressthe0 keytoselect0 Delete CDR.Thefollowingappearsonthedisplay:

Delete CDR? 0>Yes 1 No

Pressthe 1keytocanceldeletionandreturntotheTerminalCleanupmenu.Pressthe0key toconfirmthatyouwanttodeleteunsentCDRrecords.ThePageCounterCDRdisplays thenumberofbytesofunsentdataandthefollowingappearsonthedisplay:

Proceed Anyway? 0>Yes 1 No

Pressthe0keytoconfirmthatyouwanttodeleteunsentcallrecords,orpressthe1keyto cancelandreturntotheTerminalCleanupmenu. PressF3toselectthe<BACK>optiontoreturntothemainManagerModemenu.PressF3 againtoexitManagerModeandreturntotheStatusscreen.

Reset Settings
TheReset SettingsoptionresetsallPageCounterCDRdeviceconfigurationoptionsto defaultvalues.
Caution: You cannot recover settings that you delete using this procedure.

2 - 11

PageCounter CDR Configuration: Manager Mode Options

Hardware Test

Pressthe1keytoselect1 Reset Settings.Whenprompted,pressthe0keytoconfirm thatyouwanttoresetalldeviceconfigurationtodefaultvalues,orpressthe 1keyto abandonconfigurationchangesandreturntotheTerminalCleanupmenu. PressF3toselectthe<BACK>optiontoreturntothemainManagerModemenu.PressF3 againtorebootthedevice.

Hardware Test
TheHardware TestoptionenablesyoutotroubleshoottheEthernetconnectionbetween thePageCounterCDRandanotherIPaddress,suchastheEquitraccostrecoveryserver. UsingthePageCounterCDRasahub,youmayalsoconnectthePageCounterCDRto anotherdeviceusingtheexpansionport.
Caution: If you use the PageCounter CDR device as a hub for another networked device, and the PageCounter CDR loses power or is disconnected, the networked device connected to the Expansion port also loses network connectivity.

ThePageCounterCDRrequestsconfirmationoftheIPaddresstopingandthendisplaysa messagetoconfirmwhethertheattemptwassuccessfulornot. Ifyourconnectionattemptissuccessful,thePageCounterCDRdisplaysthemessage

Successfollowedbythepingtimelength(forexample, Round Trip: 3ms). Whenyour connectionattemptfails,thePageCounterCDRdisplaysthemessagePing Failed!After

thehardwaretestiscomplete,thedevicedisplaystheHardwareTestmenu. PressF3toselectthe<BACK>optiontoreturntothemainManagerModemenu.PressF3to returntotheinformationscreen.

2 - 12

PageCounter CDR Administration Guide

Status Screen

Status Screen
At a Glance... Status Screen Overview Viewing Individual Status Messages

Duringnormaloperations,thePageCounterCDRdisplaystheStatusscreen.FromtheStatus screen,youcanviewthedateandtime,alertindicators,devicediskspacestatus,totalamount ofCDRsbuffered,thelastliveCDRcapture,thelasttimethedevicereceiveddatafromthe PBXandthelasttimethedevicesentfilestothecostrecoveryserver. ThischapterprovidesdetailsonmessagesthePageCounterCDRdisplaysontheStatus screen.

3-1

Status Screen: Status Screen Overview

Status Screen Overview

Whenidle,thePageCounterCDRdisplaystheStatusscreen,whichprovidesthefollowing information:
Status Screen Message 2005/01/01 12:00:13 Meaning
Current date and time of device Alert Indicator. May read: Status: Normal Warning: Buffer Full Alarm: Buffer Full Warning: Disk Full Alarm: Disk Full Warning: No CDR Data Alarm: No CDR Data Total amount of disk space, in megabytes Amount of free disk space, in megabytes Maximum amount of file space for CDR data, in megabytes Amount of data buffered, in kilobytes or in megabytes. Date and time of last CDR received by device. Date and time of last data sent by device. Displays the last CDR buffered.

Status: NORMAL

Total Disk: 60.9 MB Free Disk: 35.0 MB CDR Max Size: 16.0 MB

CDR Stored: 0.0 KB Last: Sent: Capture:

YoucanuseARROW UP, ARROW DOWN,F1,F2, F3, ENDand BACK keystonavigatethisscreen.

3-2

Status Screen: Viewing Individual Status Messages

Device Date and Time

Viewing Individual Status Messages

ThePageCounterdisplaysthedateandtime,alertindicators,and diskspacestatus.Inaddition,itdisplaysthetotalamountofCDR databufferedandthedateandtimeofthelastcalldetailrecordit receives.Thesestatusmessagesareusefulforpreventative maintenanceandtroubleshooting.
At a Glance...
Device Date and Time Alert Indicators Device Disk Space Status Total CDR Buffered Last CDR Date and Time Last Sent Date and Time Live CDR Capture

Device Date and Time

TheStatusscreendisplaysthedevicescurrentlyconfigureddate andtime,usingtheformatYYYY/MM/DDHH:MM:SS.The PageCounterCDRmarkscalldetailrecordsfromthePBXwiththis dateandtimestamp.

Alert Indicators
Whenthedeviceencountersanalertconditionsuchasbufferfull,diskfulloralackofCDR datafromthePBX,theStatusscreendisplaysalertindicatorsonthesecondlineofthe display.EquitractracksthediskfullalertandthenoCDRdatafromPBXalerton independentsignals.WhenthePageCounterCDRentersanalarmorwarningstate,it emitsanaudibletoneasdescribedinthefollowingtable.
Note: You stop the audible beeping whenever you press the ARROW UP or ARROW DOWN keys to acknowledge the alert. Audible beeping resumes after 15 minutes if the device remains in an alert condition.

Seethetablebelowtotroubleshootalertindicators.
Indicator Warning: BUFFER FULL Audible tone
Intermittent

Meaning
The CDR file size is more than 90% full.

Troubleshooting
Do NOT unplug the power supply. Verify network cabling to reestablish the network connection. When you re-establish the network connection, the PageCounter CDR sends CDR file information to the cost recovery server. The PageCounter will resume collecting data when the file size is less than 90% full.

3-3

Status Screen: Viewing Individual Status Messages

Alert Indicators

Indicator Alarm: BUFFER FULL

Audible tone
Frequent

Meaning
The CDR file size is more than 97% full and CDR capture has been suspended.

Troubleshooting
Do NOT unplug the power supply. Verify network cabling to reestablish the network connection. When you re-establish the network connection, the PageCounter CDR sends CDR file information to the cost recovery server. The PageCounter will resume collecting data when the file size is less than 90% full.

Warning: DISK FULL

Intermittent

The device memory is more than 90% full.

Do NOT unplug the power supply. Verify network cabling to reestablish the network connection. When you re-establish the network connection, the PageCounter CDR sends information in memory to the cost recovery server.

Alarm: DISK FULL

Frequent

The device memory is more than 97% full.

Do NOT unplug the power supply. Verify network cabling to reestablish the network connection. When you re-establish the network connection, the PageCounter CDR sends information in memory to the cost recovery server.

Warning: NO CDR DATA

Intermittent

More than 6 hours have elapsed since the device buffered the last CDR record.

May be expected behavior for the device when the PBX is not in use. If the PBX is in use, may indicate a wiring or PBX fault. Have a qualified technician investigate.

Alarm: NO CDR DATA

Frequent

More than 12 hours have elapsed since the device buffered the last CDR record.

May indicate a wiring or PBX fault. Have a qualified technician investigate.

3-4

Status Screen: Viewing Individual Status Messages

Device Disk Space Status

Note:

When generating alerts, the PageCounter CDR only counts idle time between 8am and 7pm.

Intheeventthatmorethanonealarmoccursatthesametime,thealertwiththehighest impactpredominates.TheBUFFER FULLmessagetakesprecedenceovertheDISK FULL message.TheDISK FULLmessagetakesprecedenceovertheNO CDR DATA message. Followinganyalert,evenbeforeitiscleared,thePageCounterCDRdisplaysthelastCDR initsbuffer.Thisenablesyoutoviewtheincomingdatadirectlyonthescreen,providing visualconfirmationoftheCDRcaptureandthedataformat.IfthePageCounterCDRhas noCDRinitsbufferorifCDRmonitoringisdisabled,thePageCounterCDRdoesnot displaythelastCDRinitsbuffer.

Device Disk Space Status

TheStatusscreendisplaysthetotaldiskspaceandfreediskspaceavailableforCDR buffering.Thedisksizeisthedeterminingfactorintotalfreediskspace.

Total CDR Buffered

TheStatusscreendisplaystheamountofCDRdatabufferedonthedevice,inkilobytesor megabytes.TheamountofCDRbuffereddependsonthefreespaceintheCDRfile.
Note: The CDR buffered value includes the 8-byte time stamp and terminators for each CDR.

Last CDR Date and Time

WhenthedevicebuffersaCDRitdisplaysthedateandtimestampontheStatusscreen.If thePageCounterCDRhasnotbufferedanyCDRdatain6hours,theStatusscreendisplays thealertmessageWarning: No CDR Data.IfthePageCounterCDRhasnotbufferedany CDRdatain12hours,theStatusscreendisplaysthealertmessageAlarm: No CDR Data. Thealertperiodisfrom8amto7pm.Formoreinformationonalerts,seeAlertIndicators onpage33.

Last Sent Date and Time

Whenthedevicesendsdatatothecostrecoveryserveritdisplaysthedateandtimestamp ontheStatusscreen,usingtheformatLast: MM/DD, HH:MM.Youcanusethisinformation tomonitorthecommunicationbetweenthedeviceandthecostrecoveryserver.Ifthelast sentdateandtimeisnotcurrent,youmayusethisfieldtodeterminethetimewhenthe communicationmayhavefailed. IfthePageCounterCDRcannotsenddatatotheserverbecauseofanetwork communicationfailure,thedevicestorestheinformationinmemory.IfthePageCounter hasneversentdatatotheserver,thisfieldisblank.

3-5

Status Screen: Viewing Individual Status Messages

Live CDR Capture

Live CDR Capture

LiveCDRcaptureisaccessibleinIdlemode.Usethisinformationtoreviewthelast completerecordofliveCDRcapturetoensurethatthedeviceconfigurationanddata formatisaccurate.FromtheStatusScreen,usetheARROW DOWN orENDkeystoaccessthe Capture:option.Thedisplayshowsthelastcalldetailrecordbufferedaswellasthesize oftherecordinbytes. PresstheBACKkeytoreturntothehomeposition.

3-6

PageCounter CDR Administration Guide

Troubleshooting

Troubleshooting
At a Glance... Network Error on Bootup Live CDR Capture Data Corruption

Generally,whenproblemsoccur,youshouldcontactanEquitracservicerepresentative. However,beforecontactingEquitrac,youcanrefertothefollowingterminaltroubleshooting sectionforsolutionstosomebasicproblems.

4-1

Troubleshooting: Network Error on Bootup

Preliminary Information

Network Error on Bootup

WhenconfiguringnetworksettingsinManagerMode,youmay encounteranuncommonsituationwherethePageCounterCDRdoes notaccepttheIPaddress.Thismaybethecaseevenwhenchoosing toconfigurenetworksettingsinDHCP.Inthiscase,itisnecessaryto useanotheraccessmethodtorectifynetworksettingerrors.
At a Glance...
Preliminary Information Setting the Correct IP Address

Thissectiondescribesthesolutiontothisnetworksettingproblem.Ifyouneedto troubleshootanyotherinitializationproblem,contactyourEquitracrepresentative.

Preliminary Information
YoumustperformtheinstructionsinthenextsectionbyaccessingthePageCounterCDR withadifferentpasswordattheVersionDisplayscreen.TheVersionDisplayscreen displaysduringdeviceinitialization.PageCounterCDRinitializationbeginswiththe messageEquitrac Corporation Initializingthendisplaysthefollowingtoindicate theplatformversion:Equitrac Corporation Starting Platform Version X.X.X.Be readytopresstheF2andENDkeyssimultaneouslyatthistimeastheVersionDisplay screenappearsonlyforabriefmomentduringtheinitializationphase.
Caution: When troubleshooting this problem, the PageCounter CDR does not capture CDR data. You must manually exit using the <BACK> option until the PageCounter CDR reboots to resume CDR data buffering.

Setting the Correct IP Address

PerformthefollowingproceduretoresolveaproblemwherethePageCounterCDRdoes notacceptanIPaddressfromManagerMode.
1 DuringtheVersionDisplay,pressF2andENDsimultaneously.Forinformationon

VersionDisplay,seePreliminaryInformationonpage42.
2 EnterthepasswordandpressENTER. Note: The default password is 259842. You cannot change this password.

Theterminalmasksthepasswordwithasterisks.Usethefunctionkeys(F1, F2,or BACK)toeditthepassword,ifneeded. Thefollowingmessagedisplaysonthedevicescreen:

Stopping Device... Please Wait.

4-2

Troubleshooting: Network Error on Bootup

Setting the Correct IP Address

Thesubsequentmessagedisplaysalistofallavailableconfigurationoptions:
0>Info 1 Network 2 Service

3 Pressthe1keytoselectthe1 Networkoption.

Thesubsequentmessagedisplaysalistofallavailableconfigurationoptions:
0>Use DHCP 1 Use Static IP

4 Pressthe0keytoselect0 Use DHCPoption.

ThePageCounterCDRdisplaystheSetting network method to DHCPmessageand returnstothemainmenu.

5 Toexitandrebootthedevice,pressF3toselectthe<BACK>option.

TheterminalisnowreadytoacceptyourIPaddressconfiguration.ReturntoManager ModetoperformtherequiredIPaddressconfiguration.

4-3

Troubleshooting: Live CDR Capture Data Corruption

Characters Appear as Xs

Live CDR Capture Data Corruption

Insomecases,theliveCDRcapturedataisillegiblebecauseit appearsasrepreatedXcharacteroritisgarbled.Seethe appropriatesectionbelowtotroubleshootthisissue.
At a Glance...
Characters Appear as Xs Data is Legible but Garbled

Characters Appear as Xs
TheliveCDRcapturedatamaydisplayasaseriesofXsinsteadofactualCDRcharacters. Ifthisisthecase,thebaudratesettingisincorrect.VerifythePBXsettingsandsetthebaud rateaccordingly.Tosetthebaudrate,seeBaudRateonpage28.

Data is Legible but Garbled

TheliveCDRcapturedatamaydisplaygarbledtext.Ifthisisthecase,verifythePBX settingsandresetserialportsettingsonthePageCounterCDR.Toconfigureserialport settingsinManagerMode,seePortSettingsonpage28.

4-4

PageCounter CDR Administration Guide

Time Zone Options

APPENDIX

Time Zone Options

At a Glance... Setting the Time Zone Available Time Zones

Bydesign,PageCounterCDRsupportsalltimezonesthroughouttheworld.WhenEquitrac shipsthePageCounterCDR,thedefaulttimezonesettingisGMT05:00.Thiscorrespondsto EasternStandardTime(US&Canada).Thischapterprovidesinformationonchanginga PageCounterCDRstimezone.

A-1

Time Zone Options: Setting the Time Zone

Setting the Time Zone

ItisimportantthatyousetthetimezonecorrectlyonyourdevicebecausethePageCounter CDRputsatimestamponcalldetailrecordscomingfromthetelephoneswitch. Furthermore,thePageCounterCDRsendsthistimestamptothetimeandbillingsystem forinvoicingpurposes. Ifyouneedtochangethedefaulttimezone,proceedasfollows:
1 AccessManagerMode.Fordetails,seeAccessingManagerModeonpage18. 2 FromtheManagerModemenu,pressthe3keytoselect3 Date Time. 3 FromtheDateTimemenu,pressthe2 keytoselect2 Set Time Zone.Anarrow

displaystotheleftofthetimezonecurrentlyinuse.
4 UsingtheARROW UP and ARROW DOWNkeystoscrollbylineorthe F2 andF3keystoscroll

bypage,selectthetimezoneyouneed.Tohelpmakeyourselection,usethetable AvailableTimeZonesonpageA3.
5 PressENTERtoreturntotheDateTimemenu.

PressF3toselectthe<BACK>optiontoreturntothemainManagerModemenu.PressF3to exitManagerModeandreturntotheStatusscreen.

A-2

Time Zone Options: Available Time Zones

Available Time Zones

Usethistableasaguidewhenyousetthetimezone.PageCounterCDRliststhetimezones inthesameorderastheordertheyappearinthistable.
Greenwich Mean Time Adjustment
(GMT + 04:00) (GMT - 10:00) (GMT + 04:00) (GMT - 04:00) (GMT + 09:30) (GMT - 01:00) (GMT + 07:00) (GMT - 06:00) (GMT + 04:00) (GMT + 09:30) (GMT + 06:00) (GMT + 01:00) (GMT + 01:00) (GMT + 11:00) (GMT - 06:00) (GMT + 08:00) (GMT - 12:00) (GMT + 03:00) (GMT +10:00) (GMT + 02:00) (GMT - 03:00) (GMT - 05:00) (GMT + 02:00) (GMT + 05:00) (GMT + 12:00) (GMT + 02:00)

Time Zone
Afghanistan Standard Time Alaskan Standard Time Arabian Standard Time Atlantic Standard Time AUS Central Standard Time Azores Standard Time SE Asia Standard Time Canada Central Standard Time Caucasus Standard Time Cen. Australia Standard Time Central Asia Standard Time Central Europe Standard Time Central European Standard Time Central Pacific Standard Time Central Standard Time China Standard Time Dateline Standard Time E. Africa Standard Time E. Australia Standard Time E. Europe Standard Time E. South America Standard Time Eastern Standard Time Egypt Standard Time Ekaterinburg Standard Time Fiji Standard Time FLE Standard Time

A-3

Time Zone Options: Available Time Zones

Greenwich Mean Time Adjustment

(GMT + 02:00) (GMT + 00:00) (GMT + 00:00) (GMT - 10:00) (GMT + 05:30) (GMT + 03:30) (GMT + 02:00) (GMT + 09:00) (GMT - 06:00) (GMT - 02:00) (GMT - 07:00) (GMT + 12:00) (GMT - 03:30) (GMT - 08:00) (GMT + 01:00) (GMT + 03:00) (GMT - 03:00) (GMT - 05:00) (GMT - 04:00) (GMT - 11:00) (GMT + 03:00) (GMT + 08:00) (GMT + 02:00) (GMT + 06:00) (GMT + 10:00) (GMT + 08:00) (GMT + 10:00) (GMT + 09:00) (GMT - 05:00)

Time Zone
GTB Standard Time GMT Standard Time Greenwich Standard Hawaiian Standard Time India Standard Time Iran Standard Time Israel Standard Time Korea Standard Time Mexico Standard Time Mid-Atlantic Standard Time Mountain Standard Time New Zealand Standard Time Newfoundland Standard Time Pacific Standard Time Romance Standard Time Russian Standard Time SA Eastern Standard Time SA Pacific Standard Time SA Western Standard Time Samoa Standard Time Arab Standard Time Singapore Standard Time South Africa Standard Time Sri Lanka Standard Time AUS Eastern Standard Time Taipei Standard Time Tasmania Standard Time Tokyo Standard Time US Eastern Standard Time

A-4

Time Zone Options: Available Time Zones

Greenwich Mean Time Adjustment

(GMT - 07:00) (GMT + 10:00) (GMT + 08:00) (GMT + 01:00) (GMT + 05:00) (GMT + 10:00) (GMT + 09:00)

Time Zone
US Mountain Standard Time Vladivostok Standard Time W. Australia Standard Time W. Europe Standard Time West Asia Standard Time West Pacific Standard Time Yakutsk Standard Time

A-5

Time Zone Options: Available Time Zones

A-6

Document Name and Version

Connecting to the PBX

APPENDIX

Connecting to the PBX

At a Glance... PageCounter CDR to DB9 Female DCE PageCounter CDR to DB9 Male DTE PageCounter CDR to DB25 Female DCE PageCounter CDR to DB25 Male DTE

ThePageCounterCDRaccessorykitincludesthefollowing: CAB00732cable DB9femaletoDB9femaleNullModemadapter DB9femaletoDB25maleadapter DB9maletoDB25femaleadapter ThisappendixoutlinestheproperuseoftheseadapterstoconnectthePageCounterCDRto PBXdeviceswiredwithstandardDTE(DataTerminalEquipment)orDCE(Data CommunicationsEquipment)pinoutsof9or25pins.Signalnamesandroutingarealso providedifyouneedtodevelopcustomcablesforconnectiontoPBXdeviceswithnon standardconnectortypesorpinouts.
Note: CAB00732 is required in all installations to provide 9-pin DTE standard RX and DTR signals.

B-1

Connecting to the PBX: PageCounter CDR to DB9 Female DCE

PageCounter CDR to DB9 Female DCE

IfthePBXDB9FiswiredasDCE,onlytheCAB00732isneededtomaketheconnection betweenthePageCounterCDRandthePBXSMDRport.Thefollowingdiagramillustrates connectionofthePageCounterCDRtoaPBXwithaDB9femaleDCEpinout:

TxD RxD

5 9 4 8 3 7 2 6 1

5 9 4 8 3 7 2 6 1

SG DTR TxD RxD

5 9 4 8 3 7 2 6 1

5 9 4 8 3 7 2 6 1

RI DTR CTS TxD RTS RxD DSR DCD

Male

Female

Male

Female

PageCounter CDR (DB9 Male DTE)

CAB00732 (DTE at Male End)

PBX (DB9 Female DCE)

B-2

Connecting to the PBX: PageCounter CDR to DB9 Male DTE

PageCounter CDR to DB9 Male DTE

IfthePBXDB9MconnectioniswiredasDTE,thenullmodemadapterisneededwiththe CAB00732cabletoconnectthePageCounterCDRtothePBXSMDRport.Thefollowing diagramillustratesconnectionofthePageCounterCDRtoaPBXwithaDB9maleDTE pinout:

TxD RxD

5 9 4 8 3 7 2 6 1

5 9 4 8 3 7 2 6 1

SG DTR TxD RxD

5 9 4 8 3 7 2 6 1

5 9 4 8 3 7 2 6 1

1 6 2 7 3 8 4 9 5

1 6 2 7 3 8 4 9 5

DCD DSR RxD RTS TxD CTS DTR RI

Male

Female

Male

Female

Female

Male

PageCounter CDR (DTE)

CAB00732 (DTE at Male End)

NULL Modem Adapter

PBX (DB9 Male DTE)

B-3

Connecting to the PBX: PageCounter CDR to DB25 Female DCE

PageCounter CDR to DB25 Female DCE

IfthePBXDB25FconnectioniswiredasDCE,usetheDB9FtoDB25Madapterwiththe CAB00732cabletoconnectPageCounterCDRtothePBXSMDRport.Thefollowing diagramillustratesconnectionofthePageCounterCDRtoaPBXwithaDB25femaleDCE pinout:

TxD RxD

5 9 4 8 3 7 2 6 1

5 9 4 8 3 7 2 6 1

SG DTR TxD RxD

5 9 4 8 3 7 2 6 1

5 9 4 8 3 7 2 6 1

Male

Female

Male

Female

PageCounter CDR (DB9 Male DTE)

CAB00732 (DTE at Male End)

13 25 12 24 11 23 10 22 9 21 8 20 7 19 6 18 5 17 4 16 3 15 2 14 1

13 25 12 24 11 23 10 22 9 21 8 20 7 19 6 18 5 17 4 16 3 15 2 14 1

RI DCD DTR DSR CTS RTS RxD TxD

Male

Female

DB9F to DB25M Adapter

PBX (DB25 Female DCE)

B-4

Connecting to the PBX: PageCounter CDR to DB25 Male DTE

PageCounter CDR to DB25 Male DTE

IfthePBXDB25MconnectoriswiredasDTE,usethenullmodemadapterandDB9Mto DB25FadapterwiththeCAB00732cabletoconnectthePageCounterCDRtothePBX SMDRport.ThefollowingdiagramillustratesconnectionofthePageCounterCDRtoa PBXwithaDB25maleDTEpinout:

TxD RxD

5 9 4 8 3 7 2 6 1 Male

5 9 4 8 3 7 2 6 1 Female

SG DTR TxD RxD

5 9 4 8 3 7 2 6 1 Male

5 9 4 8 3 7 2 6 1 Female

1 6 2 7 3 8 4 9 5 Female Male

1 6 2 7 3 8 4 9 5

PageCounter CDR (DB9 Male DTE)

CAB00732 (DTE at Male End)

NULL Modem Adapter

1 14 2 15 3 16 4 17 5 18 6 19 7 20 8 21 9 22 10 23 11 24 12 25 13 Female Male

1 14 2 15 3 16 4 17 5 18 6 19 7 20 8 21 9 22 10 23 11 24 12 25 13

TxD RxD RTS CTS DSR DTR DCD RI

DB9M to DB25F Adapter

PBX (DB25M DTE)

B-5

Connecting to the PBX: PageCounter CDR to DB25 Male DTE

B-6

PageCounter CDR Administration Guide

Index

Index

A
Accessing Manager Mode 1-8 Accessory Kit 1-7 Alert Indicators Buffer Full, Alarm 3-4 Buffer Full, Warning 3-3 Disk Full, Alarm 3-4 Disk Full, Warning 3-4 No CDR Data, Alarm 3-4 No CDR Data, Warning 3-4

I
Information, Manager Mode 2-3 Initial PageCounter CDR Configuration 1-81-12 Initial Terminal Configuration Accessing Manager Mode 1-8 Configuring the Server IP Address 1-10 Rebooting the PageCounter CDR 1-12 Verifying Port Settings 1-11 Installation 1-61-7

L B
Buffers, Manager Mode 2-10 Last CDR Date and Time 3-5 Last Poll Date and Time 3-5 Live CDR Capture 3-6, 4-4

C
Configuration Advanced 2-12-12 Initial 1-81-12 Configuring the PageCounter CDR IP Address DHCP 1-10, 2-5 Static 1-10, 2-5 Configuring the Server IP Address 1-10, 2-5 Contrast, Adjust in Manager Mode 2-6

M
Manager Mode Options 2-13-6 Accessing 1-8 Contrast, Adjusting 2-6 Date Time, Configuration 2-7 Devices Configuration 2-7 DHCP, Configuration 2-5 Hardware Test Options 2-12 Information 2-3 Network Configuration 2-4 Quick View 2-2 Security Options 2-10 Server IP Address, Configuration 2-5 Static IP Address, Configuration 2-5 Terminal Cleanup Options 2-10 Menu Navigation 1-5

D
Date Configuration, Manager Mode 2-7 Device Date and Time 3-3 Device Disk Space Status 3-5 Devices Configuration, Manager Mode 2-7 Buffers 2-10 Port Settings 2-8

H
Hardware Connections 1-6 Hardware Test, Manager Mode 2-12

N
Network Configuration, Manager Mode 2-4 Server IP Address, Configuring 2-5

Index

PageCounter CDR Administration Guide

Static IP Address, Configuring 2-5 Use DHCP 2-5

Terminal Cleanup Options, Manager Mode 2-10 Delete CDR 2-11 Reset Settings 2-11 Time Configuration, Manager Mode 2-7 Time Zone Options A-1 Available Time Zones A-3 Setting the Time Zone A-2 Total CDR Buffered 3-5 Troubleshooting Live CDR Capture 4-4 Network Error 4-2

P
PageCounter CDR Advanced Configuration 2-12-12 Alert Indicators 3-3 Hardware Connections 1-6 Hardware Specifications 1-4 Initial Configuration 1-81-12 Installation 1-61-7 IP Address 1-10, 2-5 Overview 1-1 Overview and Installation 1-11-12 PBX Connections B-1B-5 Port Settings, Manager Mode 2-8 Baud Rate 2-8 Data Bits 2-8 End Character 2-9 Parity 2-9 Stop Bits 2-9 Port Settings, Verifying 1-11

V
Verifying Port Settings 1-11

R
Rebooting the PageCounter CDR 1-12

S
Screen Contrast, Adjust in Manager Mode 2-6 Security Options, Manager Mode 2-10 Server IP Address, Configuring 1-10, 2-5 Specifications, Hardware 1-4 Static IP Address 2-5 Status Screen 3-1 Device Date and Time 3-3 Device Disk Space Status 3-5 Last CDR Date and Time 3-5 Last Poll Date and Time 3-5 Live CDR Capture Details 3-6 Total CDR Buffered 3-5

II