G I L D AR N LE Y

Toronto, ON Tel: 416-461-4111 gildarnley@rogers.com http://www.linkedin.com/in/gildarnley

SENIOR IT MANAGER / DIRECTOR

A senior IT manager and champion of business effectiveness, who bridges people, processes and technology gaps to achieve bottom line results in the delivery of proactive and responsive IT solutions. Significant experience in large organizations facilitating and engaging teams to provide outstanding customer service and solid project management while ensuring financial accountability through balanced financial report cards and the benchmarking of operational processes. Project Management Program Management IT Strategic Planning Vendor Negotiations and Purchasing Management Financial Planning, Budgeting and Monitoring Team Development and Leadership Client Relationship Management Application Support

TECHNICAL SUMMARY
Productivity / Analytical: ESRI ArcGIS 9.2, MS Office 2003 and 2010, Windows XP and Windows 7, MS Visio, MS Project, CA ERwin, Geomedia 5.2 and 6.1, PB Docs, PC Docs (DocsOpen) Financial / Software Packages: PeopleSoft Financials, Hansen 7.7 Databases: Oracle 8i, 9i and 10g (Spatial), MS SQL Server Methodologies: PMBOK, SDLC, ITIL CobiT Programming Languages: VB 6, VB.NET, C++, C#, MS Access, Java (J2EE) Apache Tomcat, HTML, XML, Adobe Flash, PowerBuilder 6.5 and PowerBuilder 7.

PROFESSIONAL EXPERIENCE
THE REGIONAL MUNICIPALITY OF YORK OCTOBER 2010 October 2011 Head Asset (Information) Management, Transportation Services Department IT manager, project manager and supervisor of a team of senior IT business support analysts and project leaders. Provide IT strategic program management for 60 departmental systems and 35 projects valued at over $10M, including budget forecasting and monitoring. Integrated and formed a new team of senior IT business support analysts and project leaders within the Transportation Services Department to create accountability of IT projects at a program level. Project Management of large system upgrades and modifications o Street Trees Inventory Application System o Forestry Conservation By-Law o Presto Automated Payment System o Transit CRM Replacement Pilot Project Facilitated departmental strategy for implementing a Maintenance Management System for Roads, Transit and Forestry resulting in reduced costs and reduced duplication of effort.

THE REGIONAL MUNICIPALITY OF PEEL JUNE 2004 October 2010 Manager of Information Services, Operations Support Division, Public Works Department IT Manager for a large multilevel IT operational section responsible for customized software development and application support. Managed over 26 IT and business professionals. Budget responsibility of $3M in annual operating and $6M in capital. Reorganized and redeveloped a team of business and systems professionals into functional groups to be effectively aligned with client requirements for accurate data, robust systems and strong customer service.

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Implemented project management, ITIL and facilitation methodologies in order to save costs and foster strong client relations through improved customer service and continuous improvement strategies. Developed and maintained interface systems for payroll and general ledger transactions from the Hansen System to PeopleSoft Financials, valued at over $10M annually, improving operational accountability and financial transparency. Developed and implemented customized GIS (iPAL) and mobile data collection systems for locating, inspecting and uploading asset data to Hansen and GIS Database systems resulting in reduction of duplication of effort and improving financial reporting on work management processes. Developed and implemented a customized in house solution, Tracking Hours of Work (THOW), to enforce Ministry of Transportation hours of work requirements in the operation of vehicles. Acknowledged for the success of this in the September 2008 Milestones Magazine. Converted a ten year backlog of paper based water and waste water asset records consisting of over 1.2 million meters of linear infrastructure, worth over $1B, to be spatially accurate in the GIS and Hansen database systems enabling effective reporting to the Public Sector Accounting Board.

ONTARIO COLLEGE OF TEACHERS SEPTEMBER 2001 June 2004 Software Engineer (Project Manager), Information Technology Department The regulating professional organization for all teachers, which manages all certifications and membership processes, including fees, in the province. Responsible for managing virtual teams of up to ten programmers, programmer analysts, business analysts, database analysts, data modelers and contractors for the implementation of large system upgrades. Prior to joining the college many performance related problems were occurring with the Registry system. In the first few months at the college, the performance of the Registry system was improved so that it ran faster with less downtime, improving staff productivity and reducing costs. As a result, college staff members were more confident in the system. Implemented a formal SDLC process for all change requests and system enhancements that improved version control, quality control, significantly decreased lost time due to system failure and dramatically increased overall client satisfaction.

DCS INCORPORATED January 1996 September 2001 Owner An incorporated business providing consulting services in Project Management, Project Leadership, Database Analysis, Business Analysis, Technical Training, Software Development, Network Development, System Security, Quality Assurance and Technology Procurement. Major Clients ABB Canada Canadian Broadcasting Corporation Elsag Bailey ClearNet

PROFESSIONAL EXPERIENCE PRIOR TO 1996

CANADIAN BROADCASTING CORPORATION, COORDINATOR COMPUTER TRAINING FIRST INTERACTIVE COMPUTER COLLEGE, INSTRUCTOR ATS HAGGE AND ASSOCIATES CANADIAN BROADCASTING CORPORATION, TRAINER GTE SYLVANIA, HUMAN RESOURCES SYSTEMS SPECIALIST INSTITUTE FOR COMPUTER STUDIES, CLASS ASSOCIATE SABER CONSULTANTS, IT RECRUITER CANPAR, PERSONNEL OFFICER 1993 - 1996 1993 1992 - 1993 1992 1991 1991 1989 - 1990 1987 1989

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ACADEMIC ACHIEVEMENTS
Executive CMA Accreditation Candidate, Society of Management Accountants, Graduation Anticipated: Oct. 2012 Diploma, Computer Programming and Systems Analysis, The Institute for Computer Studies, 1991 Bachelor of Arts, Political Science and Psychology, University of Toronto, 1987

PROFESSIONAL DEVELOPMENT
Microsoft Certified Professional ITIL 3.0 Certified Peel Senior Leadership Journey (Training and Development) o ADKAR - Leading Change o Leading at the Speed of Trust o Henry Mintzberg - Coaching Ourselves o Patricia Spiteri - Insights o Marshall Goldsmith - What got you here, wont get you there Project Management (PMBOK)

COMMUNITY INVOLVEMENT
Member of Councillor Mary Margaret McMahon's citizen committee on Transportation Services Volunteer for RCSCC Vanguard Sea Cadet Corps Active Member of Canadian Power and Sail Squadron (Ashbridges Bay Squadron)

RECOGNITION
Acknowledged for the success of the Tracking Hours of Work application in Milestones Magazine, Sept 2008 Numerous Customer Service TWBA (Together Were Better) Nominations, 2005-2010 Winner TWBA for Innovation of Technology in the Field, 2004 Recognized for excellence in Team Building, Leadership and Outstanding Customer Service as assessed through the annual BEST (Building Employee Satisfaction Together) surveys and numerous customer service award nominations.