Organizational Structure-01

Secure Medical Data

Policy No. 01 Subject:
SMD ensures that all employees are aware of the various units within the organization as well as names of supervisory persons. The Human Resource Division is responsible for monitoring and when necessary, periodically updating and issuing organization charts.

ORGANIZATIONAL STRUCTURE

1.0 SECURE MEDICAL DATA 1.1 The Company (Figure 1)

Over the years, medical transcription companies have tried to develop their ways of providing services to clients. In general, the industry is able to cope up with the fast-paced changes brought about by the technological enhancements and as a result, the transcription facilities of today offer, in a variety of presentations and mechanisms, the services they can render to their clients. The number of product and service lines are growing, market values are becoming more competitive, and even the physical transformation is all over the place; however, the process by which the industry is delivering such changes at present evidently remains the same. This technical route of transcription still necessitates the utilization of the providers website to complete the task. The uploading of voicefiles by the clients; the downloading, transcription, and uploading of the transcribed reports by the MTs; and the downloading of the transcribed materials for archiving and printing purposes by the physicians all goes through the companys website. Therefore, in essence, the whole process is still at a plateau. The transcription industry is in dire need of procedural modifications. Traditional methodologies would very soon need to move out as the new breed of pioneering expertise moves in. The great new is that we at SMD is all ready to set the latest trend setting, innovative, web-based, high technology solutions off to the healthcare facility so that ours clients do not have to wait another day to realize the moment of e-volutionary manifestations. We will let all our clients know that gone are the days where they need to login to their providers websites for their transcription processes, because: 1. SMD will provide them with their very own personalized websites. They can worry no more about HIPAA compliancy, data confidentiality, and document security, because with the SMD documentation management system, all medical voicefiles, transcribed medical reports and archive data stay solely with SMD in a given period of time and as long as they want in their personal website, so confidentiality and security are 100% guaranteed.

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We will ask our clients to forget about paper-based patient information management and appointments for SMD will not only take care of their transcription reports, but also their patients profile management, appointments, meetings, and updates.

3. We will tell them that they do not even have to think about what is happening to their transcription materials for SMD will allow them to track all their reports all the time. 4. Lastly, let them realize that the patented system our company will provide them with is simple, customized to their needs and wants, highly secured with very accurate transcription reports, user-friendly, trendy and up-to-date. SMD is in existence because we want them to enjoy the ultimate comfort and incomparable convenience by being in total control of their office, of their website, and of their lifestyle. As they take good care of the patients, we take good care of them. The difference is that we, at SMD, have is very clear and distinct; we offer the commitment of continuously creating innovative solutions for our clients. Our edge is definite; the SMD facility, its products and services, is at the forefront of the industry and we will persist to be trailblazer of our engineered market as we spearhead all technological advancements. Our advantage is incomparable; we empower our clients to boss their very own websites through our system, vis--vis, allowing them to experience the pleasure of comfortable and convenient living.

1.2 The Mission In order to achieve total customer satisfaction and client empowerment for their optimum convenience, our mission at SMD is to continuously deliver the highest quality of web-based products and provide unparalleled services in the realm of healthcare team providers via our innovative leadership, creative yield & service developments, security management, real time service delivery, and dedicated client round-theclock assistance. 1.3 The Vision While upholding our commitment to best serve and provide our clients with outstanding products and services, we envision ourselves to remain as the most innovative trendsetting leader in the industry of healthcare data management. To achieve this, we will continue to be in a position where our clients will be able to enjoy top-of-the-line web-based products and services while utilizing the easiest access; acquire user-friendly technological advancements; guaranteed of the highest security for

Organizational Structure-01

documentation gatekeeping and accuracy, and always be in control for the purpose of their convenience.

1.4 The Goals As we build bridges between our clients and the services they so urgently need, we must all see to it that our company: 1. Sustain excellence in the field of healthcare information and documentation management system for the convenience of our clients. 2. Continue to be the industrys pioneer innovators of web-based products and services to better the level of quality we provide to our clients. 3. Acknowledge our clients progressive wants and needs and utilize these as motivating factors that will gear us to further create strategies and perform in-depth researches and analysis to obtain technological developments. Guided by these goals, SMD shall uphold the objective of keeping abreast with the challenges presented by the industry, the clients, and the profession. The institution recommends that for us, at SMD, to be able to achieve all its designed purposes should instill within our system a constantly harmonious, united, dedicated, and comfortable working environment. Our steadfast willingness to accept innovative changes; open-mindedness to all opinions, views, and ideations from our colleagues; and our unselfish drive better ourselves to holistically uplift SMD are the cornerstones towards our success. 1.5 The Human Resource Division (Figure 2) 2.0 HRD FUNCTIONS 2.1 Recruitment and Training 2.1.1 2.1.2 2.1.3 2.1.4 2.1.5 2.1.6 2.1.7 2.2 Sourcing, Selection and Hiring Monitoring of Probationary Employee Counseling Exit Interviewing Management of Trainees Conducting Training Need Analysis Development and Implementation of Training Programs

Employee Benefits and Services

2.2.1 2.2.2 2.2.3 2.2.4 2.2.5 2.3

Monitoring of Leaves of Absence First Aid, Nursing, and Medical Counseling Services Processing of SSS Notification/Reimbursements Implementing Safety Measures Assists in processing of Pag-IBIG, PhilHEALTH, SSS related matters.

Employee Relation and Communications 2.3.1 2.3.2 2.3.3 Handling of Labor Relations Employment Counseling Implementing the Code of Discipline

Organizational Structure-01

2.4

Attendance and Records Management 2.4.1 2.4.2 2.4.3 2.4.4 Monitoring/Maintenance of Attendance Maintenance of 201 files Updating/Monitoring SMD Plantilla Processing of HR-related documents (Cert. Of employment, ID Cards, etc.)

2.5

Other Services 2.5.1 2.5.2 2.5.3 2.5.4 Manpower Planning Career planning/pathing, and training consulting Performance Management Conduct, Discipline, Counseling and Assessment