You are on page 1of 12

Kmart Game ON - PC Install (Cellular)

Overview Your store received a new Dell 780 PC with a 22 flat panel and a sound bar for the Kmart Game On project. The PC will be placed behind the counter of the Service Desk and is intended for Employee use ONLY. Because the Service Desk is not ADA compliant, customers are not to have access. The flat panel, mouse and keyboard MUST NOT be accessible to customers. This install guide will walk you through the process of setting up the PC and installing the software. Important, there is a new method for imaging PCs, the steps in this installation guide MUST be followed exactly. The Store Manager will designate a Store Associate to install the new web station. No outside vendor will be used for the install of this PC. Equipment One Dell 780 PC One Dell 22 flat panel One Dell sound bar (to attach to flat panel) One box of cellular equipment containing: o One Cradlepoint (CTR500) wireless broadband router o One Sprint Sierra 3G/4G USB modem o Four Velcro strips to attach antenna (puck) and Cradlepoint to the sides of the PC Surge Protector (store to provide if needed)

Note: Stores that received their Cradlepoint prior to February do not have the Velcro in the box. These stores will need to provide it Requirements This installation can take place anytime from 8:00 AM to 4:00 PM EST. The PC will be installed by a Store Associate in the CBT room (this will take about 30 minutes). The imaging process will take an additional 2 hours, but no associate interaction is needed after the imaging process starts. Then the PC will be relocated to the Service Desk which will take another 30 minutes. Four electrical outlets on a surge protector will be needed at the Service Desk. Hardware Deployment will need to be called after the installation to complete the testing.

Contact

Call Hardware Deployment (see number below) if you have any questions regarding the receipt, installation, or imaging of this equipment.

Hardware Deployment - 1.877.567.2346, Option 3, Option 1, Option 8 8:00 AM to 4:30 PM EST, Monday - Friday

Page 1 of 12

Activity Step 1.

Workstation Installation Process Action The new PC will be built in the Training/CBT room. Once the build is successful, the PC will be relocated to the Service Desk. Locate an area in the training room to set up the new PC. Unplug the network cable from the back of a working PC.
Training Room PC Network Cable

Picture

2.

3.

Once the build is successful please remember to reconnect the network cable to the PC you removed it from. Unpack the 22 flat panel and power cable. Note: Discard the CD and manuals that came with the flat panel. They will not be needed. You may want to use the poster to help with the installation. Place the flat panel on a surface with the screen facing down.
Dell E2210 22 Flat Panel

4.

Unpack the sound bar. Connect the AC adapter to the power cable for the sound bar. Note: The AC adapter is in a small white box located at the bottom of the Dell sound bar box, under a cardboard spacer.

Sound Bar

5.

Attach the sound bar by aligning the two slots with the two tabs along the bottom of the flat panel. Slide the sound bar to the left until it snaps into place.
Sound Bar Assembly

6.

Insert the white DVI cable in the white port and the blue VGA cable in the blue port on the back of the flat panel (the blue VGA cable may already be attached). Do not force - if it does not plug in easily, rotate it 180. The thumbscrews should be snug do not over-tighten the thumbscrews. Insert the black power cable into the flat panel.

Flat Panel with Cables/Sound Bar

Hardware Deployment 877.567.2346 option 3, option 1, option 8 8:00 AM 4:30 PM EST, Monday Friday

Page 2 of 12

Activity Step 7.

Workstation Installation Process, Continued Action Picture Attach the stand to the back of the flat panel by inserting the two tabs on the top of the stand into the two slots on the back of the flat panel. Lower the stand so that it snaps on, you should hear a click. Test to ensure it locks in to the stand.

Insert base tabs into flat panel

Run all cables through the hole in the stand. You will need to pull the White DVI cable through first as it is the largest connector. The power cord for both the flat panel and the sound bar will need to be disconnected, run though the flat panel stand hole, and then reconnected to the flat panel.
Cables run through stand hole

8.

Unpack the new Dell GX780 workstation. Note: Discard the manuals that came with the equipment. These will not be needed.

Dell GX780 Workstation

9.

Connect the cable for the antenna by using the tool and screws included with the antenna (puck). Important This MUST be installed! Note: The installation will be easier if you first use the included tool to insert the screws into the antenna connector, and then screw it into the PC.

Antenna (Puck)

Antenna Connection

Hardware Deployment 877.567.2346 option 3, option 1, option 8 8:00 AM 4:30 PM EST, Monday Friday

Page 3 of 12

Activity Step 10.

Workstation Installation Process, Continued Action Picture Attach the Velcro that is in the box of cellular equipment to the bottom of the antenna without covering the serial number. Attach the antenna with the Velcro to the left side of the PC. Take care not to cover any stickers on the side of the PC. Note: In the rare instance of a poor wireless connection the antenna may be Velcroed in a different location. When the PC is powered up, a blue light in the corner of the antenna puck will turn on. If it is not, check the cable connection from the puck to the back of the PC. If the connection is solid, call Hardware Deployment (see number below).
Antenna attached with Velcro

Antenna with Velcro

11.

Place the PC on the counter. Connect the cables to the following locations. Blue VGA (video) flat panel cable. Network (patch) cable. USB mouse cable (second from bottom). USB keyboard cable (bottom port). Light green (audio) cable from the sound bar. Black power cable. Note: One orange and one blinking yellow light at the network port (where the network cable plugs in) should be on. Note: The white DVI (video) cable is not connected to the PC at this time.

Video Port (Blue) Network Port USB Ports (Black) Audio Port (Light Green) Power Cable (Black)

12.

Plug in the sound bar & flat panel into a surge protector. Power on the flat panel. Power on the sound bar (round dial on the right of the sound bar). You should see a white light in the middle of the sound bar.

Sound Bar On / Off Light

Sound Bar On / Off / Volume Dial

On / Off Button for the Flat Panel

Hardware Deployment 877.567.2346 option 3, option 1, option 8 8:00 AM 4:30 PM EST, Monday Friday

Page 4 of 12

Activity Step 13.

Workstation Installation Process, Continued Action Picture Insert the PCs power cord into a surge protector. Note: If the PC powers up when you plug in the power, hold down the power button on the PC to shut it down until you are ready to start the image process.

14.

Power on the PC . The F12 Key must be pressed when you see the picture to the right. This can be accomplished if you press the F12 key every second after the power is turned on. Note: This screen will only appear for 2 seconds. If you do not select the F12 key quick enough, power off the PC, wait 60 seconds, power on the PC and press the F12 key every second.

Dell Splash Screen

15.

The Boot Device Menu will display. Use the down arrow key to select Onboard Network Controller. Press the Enter key. If you get any other results power off the PC and retry the previous step, if still the same call Hardware Deployment (see number below).

Boot Device Menu

16.

The Registration Menu will appear. Note: ONLY use the number keys to select the options listed. Do not use the arrow keys. DO NOT select Kmart Build Process. If you do, you MUST call Hardware Deployment to have your PC reset. Press the number 2 to select OSD PXE Boot and press the ENTER key.
Registration Menu

Hardware Deployment 877.567.2346 option 3, option 1, option 8 8:00 AM 4:30 PM EST, Monday Friday

Page 5 of 12

Activity Step 17.

Workstation Installation Process, Continued Action Picture The Store Number screen will appear. Note: ONLY use the number keys to select the options listed. Do not use the arrow keys.

Type your store number and press the ENTER key. The PC will reboot after 10 seconds. Start pressing the F12 key immediately after reboot. 18. The F12 Key must be pressed when you see the picture to the right. This can be accomplished if you press the F12 key every second after the power is turned on. Note: This screen will only appear for 2 seconds. If you do not select the F12 key quick enough, power off the PC, wait 60 seconds, power on the PC and press the F12 key every second.
Dell Splash Screen Store Number Screen

19.

The Boot Device Menu will display. Use the down arrow key to select Onboard Network Controller. Press the Enter key. If you get any other results power off the PC and retry the previous step, if still the same call Hardware Deployment (see number below).

Boot Device Menu

20.

The image process will begin.

Imaging will take about 2 hours. The PC will reboot several times. Do not do anything until the Kmart.com site comes up (pictured in step 22).

IMPORTANT: DO NOT LOG IN


Will sit on this screen for about 15 minutes

DO NOT LOG IN Hardware Deployment 877.567.2346 option 3, option 1, option 8 8:00 AM 4:30 PM EST, Monday Friday

Page 6 of 12

Activity Step 21.

Workstation Installation Process, Continued Action Picture Do not attempt to log in or interfere with the imaging process until the Kmart.com screen (pictured in step 22) appears.

The flat panel may go into a power saving mode after several minutes. You can move the mouse to restore the picture.

If after 3 hours it does not go to the Kmart.com screen (pictured in step 22) call Hardware Deployment (see number below).

Build in Progress Screen

CTRL-ALT-DELETE Screen

DO NOT LOG IN 22. Wait 15 minutes after the Kmart.com site appears to allow the PC to sync up.

Associates Tab

Kmart.com Web Site

23.

Now that the build is complete the PC will need to be relocated to the Service Desk. Shut Down the PC by pressing CTRL-ALT-DELETE, then click the red button (if you get a list of choices, select Shut Down). Unplug the network cable and plug it back into the PC you removed it from.
Red Shutdown Button

Disconnect the flat panel from the PC. Unplug the power for the flat panel, PC and sound bar and move the PC and flat panel up to the front Service Desk. Hardware Deployment 877.567.2346 option 3, option 1, option 8 8:00 AM 4:30 PM EST, Monday Friday

Page 7 of 12

Activity Step 24.

Workstation Installation Process, Continued Action Picture At the Service Desk, place the PC under the counter or on a shelf. The keyboard and mouse along with the flat panel will be placed on top of the counter and have their cables run through an existing hole you have in the desk currently. Note: You will need to neatly run the cables through an existing hole on your Service Desk. Use some zip ties to keep the cables organized. Also, you may need to remove existing items like Gift Card stands or circulars so that the keyboard, mouse and flat panel are accessible to employees. We know that every store does not have the same Service Desk setup. Please use your best judgment on the location of the PC. Keep in mind that only Associates will have access to this PC. Note: The Cradlepoint Router will also be attached to the PC if the signal is strong enough (see step 35).

Dell GX780 Workstation at Service Desk

25.

Plug the power, keyboard, mouse, flat panel, and sound bar cables into the back of the PC. Plug the flat panel, PC and sound bar into AC power. (If you need a Power Strip you can retrieve one from the floor and have it written off for store use) Note: If the PC powers up when you plug in the power, hold down the power button on the PC to shut it down until you have installed the Cradlepoint.

Video Port (Blue) USB Ports (Black) Audio Port (Light Green) Power Cable (Black)

26.

Unpack the Cradlepoint (CTR500) package. Contents should include: Cradlepoint unit Cradlepoint power supply and power cord Sprint 3G/4B USB modem. 4 pieces of adhesive backed Velcro
Cradlepoint Box

Hardware Deployment 877.567.2346 option 3, option 1, option 8 8:00 AM 4:30 PM EST, Monday Friday

Page 8 of 12

Activity Step 27.

Workstation Installation Process, Continued Action Picture Attach 2 Velcro strips (included) to back of Cradlepoint (see picture) and ensure the Cradlepoint information label is not covered. Do not remove the plastic cover from the other side of the Velcro at this time.

Cradlepoint with Velcro

28.

Ensure the Cradlepoint wireless off/on switch (located to right of USB connector) is in the ON (1) position.

Cradlepoint On/Off Switch

29.

Attach the Faceplate for the Sprint 3G/4G USB modem: Remove the protective film covering from both faces of the lens (the circular portion of the device). Insert the faceplate tabs into the slots as shown on the film covering. Press down carefully until the faceplate snaps into place.
Sprint USB Modem Faceplate

30.

Plug the Sprint 3G/4G USB modem into the USB port (located on far left) of the Cradlepoint router.

Sprint USB Modem

31.

Connect the Cradlepoint power supply to the Cradlepoint power connector (located to the far right of the Cradlepoint USB connector.

Cradlepoint Power Supply

Hardware Deployment 877.567.2346 option 3, option 1, option 8 8:00 AM 4:30 PM EST, Monday Friday

Page 9 of 12

Activity Step 32. 33.

Workstation Installation Process, Continued Action Picture Connect the provided Cradlepoint power supply cord to the surge protector. The Cradlepoint should now have power indicator on.

Power Indicator Light

34.

The Cradlepoint and Sprint modem can take up to 5 minutes to establish, negotiate and register the connection. Once the Cradlepoint has successfully completed its initialization the lights should look like the picture (3 green lights and up to 4 blue signal strength bars).

Status Lights

Signal Strength

35.

If you have 4 blue signal strength bars while near the Game On PC: Attach the Cradlepoint using the adhesive backed Velcro to the right side of the Dell Game On PC. Be sure not to cover any stickers on the side of the PC. Note: The Cradlepoint must NOT be accessible to customers.
Cradlepoint Attached with Velcro

36.

If you do NOT have 4 blue signal strength bars while near the Game On PC: Locate the nearest AC power outlet and plug in the Cradlepoint. If, after 5 minutes, you have 4 blue signal strength bars. Repeat this process until you find a location within 100 feet of the Game On PC that the Cradlepoint receives 4 blue signal strength bars. Velcro the Cradlepoint in a safe place away from Customer access. Call Hardware Deployment (see number below) if you need assistance with this process.

Hardware Deployment 877.567.2346 option 3, option 1, option 8 8:00 AM 4:30 PM EST, Monday Friday Page 10 of 12

Activity Step 37.

Workstation Installation Process, Continued Action Picture Once everything is connected and you have blue bars on the Cradlepoint, power on the flat panel and sound bar, and then power on the PC. The PC will first boot to a CTRL-ALTDELETE screen. Do not try to log on. After a few minutes, the PC should reboot on its own and recover to the Red Kmart screen. If anything else comes up check the network connections before calling Hardware Deployment (see number below).

Associates Tab

Kmart.com Web Site

38.

Test by going to the Associates tab. Note: You should hear a click sound from the sound bar when you go to the Associates tab. If you do not, verify that the sound bar is powered on and the volume is turned up to a reasonable level. The Pebble web page should appear. Log on to Pebble using your enterprise ID and password

Pebble Login Screen

39.

The main Pebble screen will load. Click the Game On link located at the top of the screen.
Game On link

Pebble Screen

Hardware Deployment 877.567.2346 option 3, option 1, option 8 8:00 AM 4:30 PM EST, Monday Friday Page 11 of 12

Activity Step 40.

Workstation Installation Process, Continued Action Picture The Game On logon page will load.

Game On Screen

41.

Call Hardware Deployment to ensure PC is up and to run final tests.

Hardware Deployment 877.567.2346 option 3, option 1, option 8 8:00 AM 4:30 PM EST, Monday Friday Page 12 of 12