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Question 1 Which of the following is the local user with the MOST authority on a computer running Windows?

A. BCM user B. Power user C. Network Configuration Operator D. Administrator

-------------------------------------------------------------------------------Question 2 Which of the following modes will provide retrieval of a previous computing session with the least amount of boot-up time ?

A. Shutdown B. Hibernate C. Standby D. Restart

-------------------------------------------------------------------------------Question 3 Which of the following will happen when a user plugs a third-party adapter which outputs alternating current (AC) directly into a laptop?

A. The laptop will start in Safe Mode. B. The laptop will start, however it will not charge the battery. C. The laptop processor will be overclocked. D. The laptop components will be damaged.

-------------------------------------------------------------------------------Question 4 Which of the following is a way to identify which Windows operating system is currently installed ?

A. Click on Start > Run and type version/info B. Click on Start > Run and type version info/detail C. Right click My Computer > Manage D. Right click My Computer > Properties

-------------------------------------------------------------------------------Question 5 In Windows, which of the following utilities is used to partition the disk ?

A. Disk Management B. System Configuration Utility C. Registry Editor D. Device Manager

-------------------------------------------------------------------------------Question 6 An older printer is connected to a computer using a parallel port. Which of the following connectors is MOST likely used on the computer's parallel port ?

A. DB-50 connector B. DB-25 pin connector C. DB-9 pin connector

D. DB-37 connector

-------------------------------------------------------------------------------Question 7 Which of the following IP classes is the IP address an example of ?

A. Class C B. Class A C. Class B D. Class D

-------------------------------------------------------------------------------Question 8 The standard connector used for an UTP Ethernet connection is:

A. DB-9. B. RJ-45. C. BNC. D. RJ-11.

-------------------------------------------------------------------------------Question 9 A user reports that the computer keeps freezing. Which of the following information should the technician obtain FIRST ?

A. The model number of the user's computer B. Windows Error Reporting Log C. The type of machine, whether it is a laptop or a desktop D. What the user was doing when the problem occurred

-------------------------------------------------------------------------------Question 10 A user reports an issue that does not occur while the technician is onsite. Which of the following actions should the technician perform while troubleshooting this issue with the user ?

A. Ask the user which web sites they have been viewing. B. Tell the user that the problem is usually related to user training. C. Ask the user a series of questions designed to narrow the scope of the problem. D. Tell the user that the technician will solve the problem quickly.

Question 11 A computer will not perform power-on self test (POST), also no lights or sounds are emitted. Which of the following components should be checked FIRST ?

A. Display adaptor B. Power supply C. RAM D. Motherboard

-------------------------------------------------------------------------------Question 12 A technician observes that a computer's performance has decreased, and accessing large files takes more time than before. No additional programs are running, and system resource utilization is unchanged. Which of the following should the technician do to improve the computer's performance ?

A. Format the hard drive B. Perform a system restore C. Add more RAM to the system D. Defragment the hard drive

-------------------------------------------------------------------------------Question 13 Which of the following expansion interfaces can be used to plug into a wireless network adapter and provide wireless network access for a laptop computer ?


-------------------------------------------------------------------------------Question 14 Which of the following are major components of an LCD ? (Select TWO).

A. Video card B. Screen C. Inverter D. Brightness E. Contrast

-------------------------------------------------------------------------------Question 15 Which of the following Windows commands can be entered to display the working directory ?


-------------------------------------------------------------------------------Question 16 A computer running Windows XP has three primary partitions and an extended partition. Which of the following partitions can be added with Disk Management Tools when creating another partition?

A. A primary partition B. An enhanced partition C. An extended partition D. A logical partition

-------------------------------------------------------------------------------Question 17 Which of the following commands is used when trying to write a new boot sector to the system partition when using the Windows XP Recovery Console ?


-------------------------------------------------------------------------------Question 18 Which of the following should be replaced in a laser printer when documents have lines through the text?

A. Toner cartridge B. Heads C. Drum D. Cylinder

-------------------------------------------------------------------------------Question 19 A technician is diagnosing a customer's computer and observes that the computer is sluggish and unresponsive. Which of the following actions should the technician take ?

A. Explain to the customer that the computer is outdated and the technician needs to take it back to the shop to fix it. B. Explain the problem to the customer and show the customer how to defragment the system. C. Perform a system restore on the computer. D. Explain the problem to the customer in basic terms and recommend a solution.

Question 20 When performing disk defragmentation in Windows XP, which of the following is the minimum percentage of free space that should be available on the drive ?

A. 5% B. 15% C. 30% D. 40%

-------------------------------------------------------------------------------Question 21 To boot Windows into Safe Mode, which of the following keys should be pressed while booting ?

A. F9 B. F8 C. F3 D. F1

-------------------------------------------------------------------------------Question 22 A user is reporting that their Window's XP computer is slow. When a technician arrives, they find many unwanted programs running at startup. Which application will allow the technician to keep the unwanted programs from running at startup ?


-------------------------------------------------------------------------------Question 23 A technician wishes to make changes to a system file, but the file is set as hidden and read-only. Which tool could they use to make the file writeable and viewable from Windows Explorer ?


-------------------------------------------------------------------------------Question 24 Which of the following file types would be the BEST to transmit a scanner image file that would be a suitable size to transmit through e-mail ?


-------------------------------------------------------------------------------Question 25 Which of the following is the fastest wireless standard ? A. 802.3 B. 802.11g C. 802.11b D. 802.5 -------------------------------------------------------------------------------Question 26 Which of the following provides the ability to mask internal IP addresses while mapping those addresses to a common external IP address ?


-------------------------------------------------------------------------------Question 27 A user reports that they are not able to save changes to a text document they have opened from the company file server. Which of the following is MOST likely to be causing the issue ?

A. The user is trying to overwrite a file with a newer timestamp than the locally cached file. B. The file server has gone down for planned maintenance. C. The user's permissions do not allow them to write to the file. D. The file server is out of disk space.

-------------------------------------------------------------------------------Question 28 An angry customer has called and is upset about a delay in the repair of their computer. After answering the phone, which of the following actions should a technician take FIRST ?

A. Place the customer on hold. B. Listen to the customer's concerns. C. Tell the customer that it is the part supplier's fault and provide the supplier's number. D. Ask the customer to call back later to speak with a supervisor.