Mark Melanson

Wilmington, DE 19803 (302) 383-1969 MarkMelanson@GMail.com

INFORMATION TECHNOLOGY SOLUTIONS ENGINEER OVERVIEW

Solutions Engineer with 20 years of recognized success in a broad range, of corporate IT initiatives in direct support of business objectives. A leader in the conception, testing and implementation of information technology solutions. Keen ability to assimilate technology; develop long range strategic technical vision in alignment with business initiatives. Hands-on experience in all stages of OS and software migration efforts, including requirements definition, design, architecture, testing, implementation, and support. Increase stability of OS and software configuration through automation. Perform systems analysis and development of life cycle management. Adept at developing effective support policies and procedures, process documentation and technical specifications. Demonstrated capacity to implement innovative solutions to unforeseen crises and perform crisis management. Outstanding leadership abilities; able to coordinate, motivate, mentor and direct technical staff. Platforms: WindowsPE , MS Windows server OS from NT 3.1 to 2008, MS Windows desktop OS from v3.1 to 7, DOS, OS2 2.x/Warp, Some Linux experience Networking: TCP/IP, Ethernet, Monitoring & basic switch/router troubleshooting Hardware: Compaq/HP Desktops & Laptops, Compaq/HP Rack Mount Servers Scripting: VBScript, WSH, ADSI, WMI, Batch Scripting, KIXTART, AutolT, some Powershell
Technology Active Directory Group Policy Years Used 10 10 Year Last Used 2011 2011 Technology DHCP/WINS NetIQ Group Policy Administrator Sysprep Altiris HelpDesk 10 2 Years Used Year Last Used 2011 2005 DNS MS Exchange Administration WSUS Commvault Simpana Administration VMware Server/Workstation Wise Package Studio Symantec Ghost NfSen Technology Years Used 1 3 Year Last Used 2011 2011

SQL Server Installation Altiris Deployment Solution CACTI User ESX 4.x Wise Package Editor

5 5 5 0.25 8

2011 2011 2011 2011 2011 2011

10 3

2011 2011 2004 2005 2011 2011

3 5 10 3 10 1

2011 2011 2011 2005 2011 2011

Tally TSCensus 3 MS SMS 1.x/2.x Ipswitch WhatsUp Gold Microsoft Office System 4 5 20

Symantec Endpoint 1 Protection

PROFESSIONAL CERTIFICATIONS CompTIA A+ Microsoft Certified Systems Engineer 2003 +Security Microsoft Windows NT 3.1

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PROFESSIONAL EXPERIENCE MODIS Contractor (Application Remediation Specialist) 2011- Present

Provide inventory, data gathering, and application remediation services in support of a local financial institutions' migration to Windows 7 and Office 2010. Project Phase 1 completed (99% of all desktops and their associated applications migrated) one week early and under budget. Installed and configured Flexera AdminStudio 10. Trained personnel in software repackaging. Key Contributions: Collect and compile inventory data by business line and physical location utilizing ACT, SCCM, VBScript, and batch files. Perform application automation and remediation utilizing scripting and the Microsoft Application Compatibility Toolkit.

BRANDYWINE SCHOOL DISTRICT | CLAYMONT, DELAWARE Enterprise Architect

2005 - 2011

Support 4,500 PCs and 100+ servers across 22 sites. Direct a team of 4 which provide level 3 assistance to level 1 & 2 technical staff supporting 1500 users. Perform root-cause analysis across all enterprise components including infrastructure, servers, software, processes and policies. Provide recommendations to eliminate and prevent reoccurring enterprise problems. Key Contributions: Hire, train, manage, mentor, and bench marked a team of four individuals spanning both desktop and server technologies. Design, implement, and maintain a series of proactive scripted processes using VBScript and KIXTART on both servers and desktops to gather hardware/software data, check vital services for proper operation, Windows Administrative group changes, and possible virus/trojan behavior that was not being detected by the state provided anti-virus (Lightspeed). Ported existing VBScript based logon script to KIXTART to improve performance and ease of management. Continue to manage and improve the KIXTART logon script as new requirements arise. Work with management to design, implement, and maintain a formal change management process. Work closely with the Desktop Team Lead to author process and procedure documentation easily accessible to the desktop technicians. This results in a more understandable and targeted implementation of those processes and procedures. Design, implement, and maintain server installation process and procedures as well as performing server installations and repair. Design, implement, and maintain a single unified master image across more than 15 desktop PC models reducing complexity of deployment resulting in significant cost savings. Design, implement, and maintain a application automation/packaging process utilizing Wise Packaging products, WixEdit, and various scripting languages resulting in consistent installations across the enterprise. Deploy software to the desktop utilizing Altiris Deployment Solution and scripted processes where required. Design, implement, and maintain a server/desktop virtualization strategy. Due to cost constraints we utilize VMware Server to host virtual guests running Windows XP, Windows 2003, and Debian Linux. This has resulted in lower expenditures for hardware and energy. Design, implement, and maintain monitoring of LAN, WAN, and server equipment utilizing Ipswitch WhatsUp Gold and NfSen (Cisco NetFlow Data collection) allowing IT to react quickly to performance issues or outages across the enterprise. Designed and implemented the removal of Lightspeed and the deployment of Symantec Endpoint Protection to the desktop. Working with Symantec Support to correct a handle leak in the SEP Manager process. Work with management to develop a hardware life-cycle management strategy which assists in financial and expenditure planning. Design, implement, and maintain patch management via WSUS. Perform software packaging functions as needed. Perform Exchange administrative functions as needed.

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Perform CommVault Simpana administrative functions as needed. Provide Tier II support for LAN & WAN technologies. Provide Tier III support for desktop and server technologies. Collaborate with Tier IV support to resolve issues with off the shelf applications.
Marks overall performance has been superba master at producing scripts, allowing major applications to run more effectively, nailed Viruses immediatelyexcellent at communicating with project stakeholdersoutstanding Team Player with a keen understanding of network and server environments, totally plugged inexcellent strategic thinker, highly effective problem solver of the most complex problemsassimilates new technology quickly...solid decision maker...Marks a critical and extremely valued member of this organization. Thomas Aslakson, Manager, Infrastructure Network Operations Brandywine School District, Claymont, Delaware

WILMINGTON TRUST COMPANY | WILMINGTON, DELAWARE Desktop Architect

2001 - 2005

Responsible for designing and supporting the desktop management strategy both domestically and internationally. Directed a team of 5 which provide level 3 support for 2,600 users on 2,500 PCs across 55 nationally-based sites and 4 international locations. Participated in root-cause analysis across all enterprise components including infrastructure, servers, processes and corporate policies. Provided recommendations to eliminate and prevent reoccurring enterprise problems. Key Contributions: Lead the technical development and implementation of an enterprise desktop management strategy which included: Standardized hardware procurement and management. A single unified Desktop OS image across hardware platforms and business lines. Ported existing batch file based logon script to KIXTART. Continued to manage and improve the KIXTART logon script as new requirements arose. Automated software deployment via MS SMS, KIXTART logon script, and other tools as required. Implemented a patch management strategy for the desktop PCs Desktop Security Model that included the elimination of Administrative privileges for employees except where authorized. Created and implemented standards for software procurement to ensure strict adherence to the security model. Created processes and procedures for the management of exceptions to the security model. Created rules used to remediate required applications that do not adhere to the security model. Instituted software re-packaging and installation automation to expedite delivery and consistent configuration. Participated in software packaging to MSI format when required Monitored the output of the Software Packaging Team to ensure adherence to standards Developed and executed software deployment processes via silent install scripts, SMS, CMD Script, VBScript, KIXTART, and AutolT Performed network user and group administration Performed desktop Group Policy creation and administration Monitoring and enforcement of desktop security policies Desktop performance optimization and configuration Provided guidance and mentoring to support personnel Assist with troubleshooting of network issues Enforce Change Management policies Designed and implemented patch management for Windows NT and Windows XP PCs. Developed, organized and maintained standard operational procedures as needed Submit weekly status reports and project status Provide technical consultations and presentations to IT and internal customers Performed systems requirements analysis and provide technical architecture recommendations Interfaced directly with technical and business analysts as well as departmental management Developed and communicated system and application standards including hardware Acted as a Technical Project Leader for projects Created and maintained testing and validation processes and documentation Functional and technical evaluation of hardware, software and operating system upgrades and patches

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Marks sense of technology, technical skills, talent and dedication has enabled us to make sense of the technology and actually implement all the we had wished for. The success of the core build is testament to Marks talent and knowledge. Susan M. Stinson, Vice President, IT Service & Support Div Wilmington Trust Corporation, Wilmington, DE

DORSET PROFESSIONAL SERVICES | WEST CHESTER, PENNSYLVANIA Systems Engineer

2000 -2001

Joined DPS during the start-up phase of the company. Assisted in the installation of networking equipment including CSU/DSU, CISCO routers and switches. Assisted in the implementation of lP-PBX systems. Work with Windows NT/2000 and Banyan Vines servers. Key Contributions: Assisted in the migration of a Delmarva Power from Banyan Vines to Windows 2000. Designed and implemented the internal corporate network including the power requirements, cooling requirements, Windows 2000 server infrastructure and router/switch equipment. Created an automated configuration script for CISCO routers that allowed field technicians to configure the routers via laptop or Palm device. Instrumental in the acquisition of the Wilmington Trust Company as a customer.

ENTEX INFORMATION SERVICES (NOW SIEMENS) | KING OF PRUSSIA, PA Systems Consultant

1995-2000

Provided technical guidance and support on the implementation of various technologies in the Windows NT Server, Banyan Vines, and OS/2 environments. Performed lead roles on server and desktop OS migrations for various Fortune 100/500/1000 companies which included Aetna, Aramark, CIGNA, Dow Chemical, Mobil Oil, QVC, Proctor & Gamble, Schering-Plough, SmithKline Beecham, Sysco, and the Wilmington Trust Company. Key Contributions: Collected requirements, performed environment analysis, then recommended and implemented diverse technological solutions to enhance the delivery of customer IT services. Participated in pre-sales engagements and customer presentations (Instrumental in the award of a $5M Windows NT 4.0 desktop migration contract from Wilmington Trust) Created fully automated installation of Windows NT Workstation for several customers. Performed Windows NT and Banyan Vines network integrations. Serviced IBM, HP and Compaq server hardware.

MICROAGE OF EXTON | EXTON, PENNSYLVANIA Senior PC Technician

1992-1995

Performed factory authorized repairs on IBM Desktop/Laptop, Compaq Desktop/Laptop and HP Printer family equipment. In-house authority on OS/2 2.x and Windows NT. Promoted to Lead Technician in my second year of employment directing eight technical staff. Key Contributions: Installed and repaired servers, desktop PCs and printers for both clients and staff. Installed and configured OS/2, Windows 3.x, and Windows NT for both clients and staff. Created a scripting system that allowed OS/2 2.0 installations to be cloned across machines for a major reinsurance company after being informed by IBM that it could not be done. Trained users and support personnel both external and internal on the OS/2 and Windows NT operating systems. Mentored junior technicians.

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