8Com mpetencies

ResultsOrien nted

Transfo ormational l LeadershipStyle

FutureFo ocused

Cu ustomer Fo ocused

UM Leader

Clear Communicator

Technological enessand Aware Unde erstanding People r Developer

ExercisesSound sistent andCons Judgme ent& Decisions

ClearCommunicator:Theleaderwhoisaclearcommunicatorensuresthattheirmessageisclearforthe differenttypesofaudienceswithwhomheorsheiscommunicating.Someoftheskillswithinthiscompetency includeactivelistening,feedback,verbalandnonverbalcommunication,writtencommunication,using empatheticratherthansympatheticstatementsandpresentationskills.Learningactivitiesassociatedwiththis aredesignedtopromotetheexchangeofideasbetweenorganizationalmembers. ResultsOriented:Theleaderwhoisresultsorientedisfocusedonoutcomesandtakesaccountabilityforhisor heractionsaswellastheirteams.Someoftheskillsassociatedwiththiscompetencyareprojectmanagement, staffingandproductivity,goalsetting,strategicplanning,fiscalmanagementdelegation,benchmarkingand continuousimprovement. FutureFocused:Afuturefocusedleaderisonewhoiscommittedtoprogress.Heorshefullyunderstandsthe vision,strategicobjectivesandcultureoftheorganization,andusesthisperspectiveasaframeworkfor influencingeventsandchangetorealizethatvision.Someoftheskillsassociatedwiththiscompetencyare: systemsthinkingchangemanagement,visioning,organizationaldevelopmentandstrategicagility. ExercisesSoundandConsistentJudgment&Decisions:Thiscompetencyaddressestheneedforaleaderto consistentlymakedecisionsbasedonanalyzingavailableinformation/data,andweighingthatwithethicaland organizationalimpact.Someoftheskillsincludedinthiscompetencyare:problemsolving,decisionmaking, criticalthinking,anddataanalysis. PeopleDeveloper:Thecompetencyofpeopledeveloperfocusesontheleadersprimaryfunctionofdeveloping theorganizationsmembershipthroughempowermentwhichfostersemployeeengagement.Someoftheskills includedinthiscompetencyyouare:employeecoaching,givingfeedback,mentoring,professional development,andperformancemanagement. TechnologicalAwarenessandUnderstanding:Theleaderwithtechnologicalawarenessiscapableofinterfacing withtheorganizationsnetworksasappropriatetohisorherfunction,isabletouseUMsproductivitysoftware applications,andstaysabreastoftechnologyadvancesinhisorherprofessionalarea.Skillsforthiscompetency include:emailetiquette,implementationandmasteryofindustryspecificapplications,MicrosoftOfficeWord, Excel,PowerPointandOutlookbasicsandinternetsearchapplications. CustomerFocused:Thecustomerfocusedleaderensuresthathisorherunitordepartmentspolicies, procedures,andemployeesarealignedwiththeneedsofthecustomer.Customerisdefinedasinternaltothe team,betweenunitsandtheexternalvisitor/guestoftheorganization.Skillsassociatedwiththiscompetency includedealingwithdifficultpeople,continuousimprovement,systemsthinking,andsettingstandardsfor service. TransformationalLeadershipstyle:Thetransformationalleaderissomeonewhoishighlyethicalwithaclear visionofthefuture.Heorshepromotesemployeeengagement,motivatesindividualsandteamstohigher levelsofproductivity,andusesinfluentialratherthandirect/coercivepowertogaindesiredresults.Someskills includedinthiscompetencyaremanagingconflict,teambuilding,promotingdiversity,hiringandstaffing, motivation,andnetworking.