BACKGROUND : Organizations grows as well its Information Technology Infrastructure.

ucture. A continuous process of procurement of new hardware, maintainence and supportoftheexistingoneandscrappingoftheobsoleteisgoingon.New budgetsaresanctionedeachyear.Thismaybeoccasionallysupplementedby acquisitionsandmergers.Avarietyofoperationalissuesarises,technicalas wellasadministrativeandfinancial.Andinonefinedaythesystemmanager findhimselfuncomfortabletomanageallthismess. IT,byitsnatureisvolatile.Serviceengineersmaycomeandgo.TheAMCand FacilityManagementprovidersmaychange in ayear ortwo.Every timeit might be difficult for a new person or agency to get acquainted with the looselyorganizedandmanagedITinfrastructure.Andwhentheyleave,they bringallthetacitknowledgewiththem.Theorganization remainshelpless andcluelessandsoalsothenewcomerstoheadstarttheirjobs. AnyoneworkinginInformationTechnologyknowshowharditistokeeptrack ofinventory,maintenancehistory,andusersupportrequests.ITdepartments manageendlesstidbitsofimportantinformation,suchasdeviceinventories, contracts,helpandtroubletickets,andvendorsupportdetails.Atthefrenetic paceoftheaveragenetwork,thisinformationisoftenfiledinefficiently(in paperregisters)orevenlost.ManyorganizationsuseMSExcelspreadsheetsto recordthe information.Butthissingle file databaseisoften staticandless manageable.Itneedstostoreallthisdatainasingledatabasewithaunified, userfriendlygraphicinterface withproperauthorization andauthentication withvariousadministrativetasksandenrichedwithmultiplesearchcriteria and enhanced reports and thus get the 360 degrees overview of the IT Infrastructure. ABOUT : ITInfoistheInformationResourceManagerwithanadditionalAdministration Interface.Itcanbeusedtobuildupadatabasewithaninventoryforyour company (computer, software, printers...). This process is automatic and repeatableafterapredefinedtimeinterval.Ithasenhancedfunctionstomake thedailylifefortheadministratorseasier,likeatickettrackingsystemwith mailnotification.Italsostoresalltherelevantcommercialinformationabout theassets. Itcanbeconfiguredandcustomizedaspertherequirementseg definingvariousbusinessrules.Italsokeepsallthehistoricalinformationofall theassetsandthelogofallactivitiesandhappenings.

Features list of ITInfo

General: Entitiesmanagement(multinode) Usersmanagement PermissionsandProfiles(Roles)basedsystem DefaultprofilesareSuperAdmin,Admin,Technician&GeneralUsers Cancreatevariousprofileshavingtheirownaccessprivileges MultipleAuthenticationSystem(local,LDAP ,POP/IMAP ,ActiveDirectry, CAS,x509...)andmultipleservers CacheandPaginationsystem Complexandenrichedsearchmodule Canhavesearchonmanyacriteria Canhavenestedqueriestogetindepthanddrilldownreports Bookmarksearchsystem CanbeConfiguredtodisplayfieldsinthelistsinvarietyofways ExportSysteminPDF,CSVandSLK(Spreadsheet) Backup/RestorationmoduleofthedatabasetotheSQLformat ExportationofthedatabasetotheXMLformat ConfigurabledropdownsinaeasytouseUI Maintainslogsofoperationthroughoutthenetwork Emailnotificationstotheauthorizedusersonvariouseventslikeexpiry ofconsumablestock,expiryofcontractsandlicensesandalot.. UTF8interface Inventory: The client installed on the computer sends all the IT Inventory (computer hardware information, software installed with versions, printers...)totheserver,automaticallyafterpredefinedtimeinterval. Inventoryofthecomputersfleetwithmanagementofthedevices,their connectionsandTCOmanagement. Inventoryofthemonitorswithmanagementoftheconnectionstothe computerswiththeirserialnumbers,screenresolutionetc... Inventory of the network hardware fleet with management of the connectionstothedevices(IP ,Macaddresses,VLANs...). Inventory of printers fleet with management of connections to the computers and management of cartridges and consumable associated andconsumptionandthethresholdsofalarm. Inventory of the external devices (scanners, LCD Projectors...) with management of the connections to the computers Inventory of the telephonesfleetwithmanagementofconnectionstothecomputers.

 Inventoryofthesoftwarefleetwiththemanagementofinstallationsand

licenseandexpirationdatesmanagement. Assignmentofthehardwarebygeographicarea(floor,location...) AssignmentofITresources/assetstousers,groups,departments. Typing models management to make the insertion of equal configurationseasier. Commercial and financial Information management (purchase, warranteeandextension,contracts,contacts,documentsetc..). Managementofthestatusofthehardware(working,forrepair,scrap..). Management of generic peripherals and monitors being able to be associatedtoseveralcomputers. Historyofthemodificationsontheelementsoftheinventory.

Helpdesk & Tracking : Managementofthetrackingrequestsforallthetypesofmaterialofthe inventory(computer,software,printer,evenmouseandkeyboard). UserCanpostanyinterventionintheformofincident/request. Manytooltipssoastoaccesstheinformationfastandconveniently. Costcanberecordedinthelifecycleofaticket. Tasksforticketcanbecreatedandpublishedinthecalendar. Historyofaticketinathreadedmanner. End User (General user) : Enduserfrontendinterfaceforpostingincidents/requests. Emailnotificationoftracking&followupsoftheincident. Knowstheexactstatusofhisticketatthattime. Canaddcommentsattherequestofinterventionusingwebinterface. Ausercanattachthescreenshotofthemessagehegets,asproblem. Canbook/reserveanITassetmarkedforreservationforatimeperiod. Canchangehiscredentialsandbasicsettingspertainingtohelpdesk. Technicians : Displayoftheticketstodobyatechnicianinacentralconsole. Incidents/Requests/Demandsprioritymanagement. Trackingofincidents/request/demandswithemailnotifications. Opening/Closing/Reopeningoftickets. Canaddoneorseveralfollowupsforthatparticularincident. Sendingaticketforvalidation/approvaltoseniorauthority. Cancreateafewtasksforthisticketandplantheminthecalendar. Canlinkthistickettoanyotherticket.

Call Co-ordinator : SuperuserfortheHelpdeskSystem. Has many administrative powers (Assignment of tickets, approval of request,assigningticketstomultipletechnicians,supervisorsetc..). Candirectlymarkthehistoryoffollowupstoknowledgebaseassolution Can edit the ticket's properties appropriately (change request source, priority,category,urgency,impactetc..). ManagementofplanningofamajorinterventionwithiCalexport. Statistics : Globalgraphicalbarchartreportbystatusofthetickets,avgtimeetc... Crosstabreportsbyticketshavingvarioussearchcriteria,as, Byrequester,technicians,technicalgroup,characteristicsofticketetc Crosstabreportsbyitemorasset,havingvarioussearchcriteria,as, Byhardware,itstype,itsmodel,itslocation. Bycomponentslikeprocessor,harddrive,memoryetc.. Byhardwarelistingallthehardwareassets. Alltheabovereportsaredeliveredforanyselectivetimeperiodandcan beexportedintopdforspreadsheetformat. Management : ManagementofEnterprises Manufacturers Vendors&Suppliers AMCContractors,conveyors,thirdparties,peoplereceivingbenefits andtheassociatedContacts ManagementoftheContracts AnnualMaintainenceContractsforITresources&assets Manytomanyrelationship Managingandassigningbudgets ManagingandassigningSLAs ManagingwarranteesofITassets andassociatedenterprises,parties,vendors andassociatedcontacts andassociateddocuments ManagementofContacts Contact information of all the entities like Vendors, Suppliers, Contractors,thirdparties,dealersanddistributorsetc andassociatedContracts vCardexportofcontacts

 Managementofthedocumentsrelatedtotheelements ITAssets(PurchaseOrders,Invoicesetc..) Contracts(Contractdocuments,MoUsetc..) UserManuals Restrictedtypesofauthorizeddocuments(docfilesnotallowedetc..) Screenshotsoftheincidentsraisedintheticket. Reservations :

Managementofthereservationsfortheitem(eg.Laptop,LCDProjector,

PenDrive,externalHarddisketc..). Intuitiveuserinterface(Calendar)forthereservationofasset. Historyofallthereservationsofaitemperuserinaspecificperiod. Knowledge Database :

Managementofabasicsystemofknowledgehierarchical. ManagementofapublicFAQ(Technical/Operationalissues). WYSIWYGtypeRichTextFormatWebbasededitor. Whenaticketissolved/closed,itsfollowupcanbepostedasSolution.

Reports :

DefaultSummaryReport.Totalnumberofassetsintheorganization Variouscontractsbyhardwareandyear Listofalltheassetsbylocation,purchasedate,warranteeexpireetc.. HardwareFinancialandAdministrativeinformation NetworkReport Assetsallotted/leasedbyuser Detaillicensereportforsoftware Duplicatecomputers Assetspurchasedbypurchasedatebybudget Licensebyexpirationdate Listofassetsallottedtogrouporderedbyusers Listofalltheassetsbylocation Numberofalltheassetsbylocation Varioussearchcriteriaonfinancialinformation

Administration :

Users,UserGroups,UserProfiles Dictionariesbasedoncomputermodel,typeandsoftware,printersetc.. Businessrulesforassigninghardware,software,ticketsetc.. Numberofautomaticactionsbasedonvarioustasks