Our Scorecard 2007/08
OUR PURPOSE: To be Australia’s energy provider of choice
We will be Australia’s
first choice because:
• Our network is safe and reliable
• Our customers value our service
• Our staff are proud to work here
• Our community recognises our values,
our contribution, our citizenship and
our achievements
Our Targets for 2007/08
Community & Sustainability Customers
1. Deliver community expectations 5. Drive reliability
Corporate Responsibility Index Rating 90% SAIDI – system average interruption 86-104
minutes
Completion of critical network
performance projects 100% SAIFI – system average 1.11-1.33
interruption frequency outages
Regional Stakeholder Plan Implemented
Compliance with the DWE
(formerly DEUS) reliability standards 100%
2. Invest in our communities
Operationalise a Community Develop and deliver the Maintenance
6. Invest in growth
Involvement Program Achieved
Customer satisfaction
(very or extremely) 60%
3. Deliver sustainability
Unprompted brand awareness >70%
Maintain (ESAA) Code of
Sustainable Practice Standard 85% Meet Retail retention and customer
growth targets Achieved
Meet greenhouse gas
compliance 100% Successfully implement
Network product strategies Achieved
Develop and deploy the ToU meter
program 100% ‘Electric Thinking’ network Year 1 targets
Achieved
Leadership in Demand Management
and energy efficiency Achieved
7. Secure competitive supply
4. Invest in our environment Implement peaking generation Achieved
Environmental Improvement Plan >95% Build cost-effective gas
Sustainability positioning >40% portfolios Achieved
Our Values
We are committed to:
• Safety
• Integrity
• Reliability
• Respect for our people, community
and environment
• Commercial success
Operational Excellence
8. Provide a safe network
Network asset related injuries
to the public Nil fatalities
Public Electrical Safety Awareness Achieved
9. Invest in the network
Develop and deliver the Capital Program 100%
Program >95%
Implement items agreed to in the MOU 75%
Implement Emergency
Management function Established
10. Improve productivity and capability
Reduce unit costs of key
customer service processes 5%
Achieve productivity gains which
offset wage increases 100%
Right First Time work ethic in
Shared Services processes 98%
Shared Services SLAs in place 100%
Learning Centre in place for 2009 100%
11. Compliance
Comply with licences No significant
breach
Goals
We will strive to be by 2010:
• Australia’s safest network
• Australia’s most reliable network
• Australia’s most successful energy
retailer
• Australia’s most respected energy
provider
People Finance
12. Deliver a safe workplace 15. Deliver shareholder results
Lost Time Injury Frequency Rate <4.5 EBIT $510.8m
Average Lost Time <7 days ROA 6.7%
‘People Safe’ Plan Implemented
16. Secure regulated income
13. Develop our leadership capability Prepare and lodge Network pricing
determination Achieved
Undertake Capability Review and
clarify and align accountabilities
for all Level 3 and key Level 4
17. Drive corporate strategy
managers Completed
Emphasise progress against
Implement leadership program Achieved
strategic imperatives and
Maintain succession and development assess quarterly Achieved
plans for Level 1, 2 and 3 managers 100%
Ensure alignment and
communication of goals across
14. Build a culture of performance all Scorecards and design a
process to deliver the outcome Achieved
Develop a new Remuneration and
Improve stakeholder relations Achieved
Reward System that links
remuneration and performance Achieved Implement HR strategy 100%
Maintain employee satisfaction
levels >70%
Implement agreed actions from
2007 Employee Opinion Survey Implemented
Organisation Culture Inventory
undertaken and plan developed
to move towards desired culture Achieved
August 2007