ZAINAB BIBI

ADDRESS: 61, Thornycroft Road, Wavertree

Mersyside Liverpool. Post Code : L15 0EN

CONTACTS
Cell-self: 07588699955 zee_awais@yahoo.com

PERSONAL PROFILE
An experienced Pax (Passenger) Services Officer having team leading skills and masters qualification in Banking/Finance with extensive knowledge of the costumer services, management, administration and baggage sector, whose objective is to combine and continue with these skills in the airline sector. An excellent presenter with innovative leadership, motivational and management skills.

SKILLS & ACHIEVEMENTS

Leadership Supervisor of 23 staff in busy management and operation departments Motivator of staff to complete tasks in time Effective Communication Excellent presentation & training skills Experience of working effectively with all levels of staff & clients Extensive reading and writing skills Excellent command over 3 languages i-e English,urdu and pushto. Effective liaison with external organisations IT Skills Fully competent with Microsoft Office package and excellent keyboard skills Personal Attributes/Skills Effective and experienced team member and leader Self-reliant and motivated to work independently and cope with pressure Thrive on new challenges particularly with a commercial focus Organised and focused with an excellent ability to multi-task

Presentation: Presentation on Islamic Banking Presentation on Rural Water Supply & Sanitation Development Program of AJK

Institute of Management Sciences. 2004 Institute of Management Sciences. 2004

Project Report: Habib Bank Ltd, Case Study, (Aug 2004)

EDUCATIONAL QUALIFICATIONS
Sep2002 June 2004 MBA (Banking and Finance) Institute of Management Sciences University of Peshawar Aug2000 June2002 Bachelor of Arts (BA) Jinnah College for Women Peshawar 1998-June2000 HSSC (Humanities) Jinnah college for women

Internship: 1. Habib Bank Ltd Sep 03 to Nov 03: General Banking, Accounts Deposits, Bills and Remittances. 2. Muslim Commercial Bank Ltd Nov 04 to Jan 05: Foreign Exchange Department.

EMPLOYMENT HISTORY
Pakistan International Airline Passenger Services Supervisor (PSO) Feb 2006 Till Date

My job duties include supervising flights both domestic and international, check in, seat allocation, baggage accounting, checking travel documentation, escort to and from the aircraft, lost or damaged property and providing assistance to special need passengers, ie; disabled, unaccompanied minors and the elderly. Further more dealing with unruly ,upset and angry passengers, providing assistance and related costumer services at ticket counter, gate and baggage areas, servicing customer by performing meet and greets, check-in, aircraft boarding , baggage service, making boarding, providing connecting flight information and direction assistance, helping passenger pass through the airport from the ticket counter to boarding. City School Teacher Nov 2004 Dec 2005

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