1 A technician is unsuccessful in establishing a console session between a PC and a Linksys integrated router.

Both devices have power, and a cable is connected b etween them. Which two troubleshooting steps could help to diagnose this problem ? (Choose two.) #Ensure the correct cable is used. #Ensure the link status LED on the integrated router is lit. 2 Identify two physical-layer network problems. (Choose two.) #hardware failure #loose cable connections 3 Only one workstation on a particular network cannot reach the Internet. What is the first troubleshooting step if the divide-and-conquer method is being used? #Check the workstation TCP/IP configuration. 4 Which two troubleshooting techniques are suitable for both home networks and lar ge corporate networks? (Choose two.) #documenting the troubleshooting process #keeping a record of system upgrades and software versions 5 What two items could be checked to verify connectivity between the router and th e ISP? (Choose two.) #router status page #connectivity status as indicated by LEDs 6 When acting as a DHCP server, what three types of information can an ISR provide to a client? (Choose three.) #default gateway #dynamic IP address #DNS server address 7 A customer called the cable company to report that the Internet connection is un stable. After trying several configuration changes, the technician decided to se nd the customer a new cable modem to try. What troubleshooting technique does th is represent? #substitution 8 Which troubleshooting method begins by examining cable connections and wiring is sues? #bottom-up 9 What command is used to determine the location of delay for a packet traversing the Internet? #tracert 10 A technician suspects that a Linksys integrated router is the source of a networ k problem. While troubleshooting, the technician notices a blinking green activi ty LED on some of the ports. What does this indicate? #The ports are operational and are receiving traffic.

11 Which three settings must match on the client and access point for a wireless co nnection to occur? (Choose three.) #SSID #authentication #encryption key 12 What should a network administrator do first after receiving a call from a user who cannot access the company web server? #Ask the user what URL has been typed and what error message displays. 13 Refer to the graphic. What configuration is incorrect in the network shown? #The wired connection is the wrong type of cable. 14 A technician is troubleshooting a security breach on a new wireless access point . Which three configuration settings make it easy for hackers to gain access? (C hoose three.) #broadcasting the SSID #using open authentication #using the default internal IP address 15 Refer to the graphic. What configuration is incorrect in the network shown? #The host IP address is incorrect. 16 Typically, help desk personnel assist end users in which two tasks? (Choose two. ) #identifying when the problem occurred #implementing the solution to the problem 17 Network baselines should be performed in which two situations? (Choose two.) #after the network is installed and running optimally #after major changes are implemented on the network 18 Which two items should be added to the documentation following a troubleshooting event? (Choose two.) #final resolution #results of successful and unsuccessful troubleshooting steps 19 A PC is plugged into a switch and is unable to connect to the network. The UTP c able is suspected. What could be the problem? #A crossover cable is being used. 20 Which ipconfig command requests IP configuration from a DHCP server? #ipconfig /renew 21 Refer to the graphic. The wireless host cannot access the Internet, but the wire d host can. What is the problem?

#The host WEP key is incorrect. 22 How does remote-access software help in the troubleshooting process? #Diagnostics can be run without a technician being present at the site. 23 What command is used to determine if a DNS server is providing name resolution? #nslookup