You are on page 1of 9

9813

20 March 2010 Ms H Dempster 54 Crediton Avenue Stoke-on-Trent ST6 7NE We would like to thank you for making your reservation with Ola Holidays to Costa Teguise on 12 April 2010. Please find enclosed all relevant documents for your forthcoming trip. If you have not received all the documents stated below, contact our Administration Department immediately on 0871 855 0712 ( calls charged at 10p per minute) Booking Conditions Accommodation Voucher(s) Transfer Voucher(s) Retail Sales Invoice - Accommodation Retail Sales Invoice - Various Extras

If your flights are with a no frills or scheduled ariline you should have already received your e ticket via e-mail of which you may have to add your passport information and print off all passengers boarding passes. Paper tickets will be issued approximately 7-10 days before departure. In the event you have made a late booking and travel within 14 days , a ticket on departure may be arranged but may be subject to a ticket on departures charge Please also check that all passengers names are spelt correctly, all titles are identical to the passport and advise us immediately, of any errors or discrepancies in your full address or confirmed booking details. It is also essential that a valid passport is held by all passengers and it is your responsibility to obtain any relevant visas or vaccinations. Visa information can be obtained from the British Embassy and neccessary vaccinations can be obtained from your doctor. We must also advise that if you do not hold a valid travel insurance policy, you can be refused boarding by the airline. In the unlikely event of any problems in resort, these must be reported to the hotel/overseas agent. All the relevant contact numbers can be found on your documentation. If matters are not resolved to your satisfaction, you are required to call us and we will attempt to resolve matters immediately. If problems are not reported in resort, we cannot accept any complaint upon your return to the UK. Some flights must be re-confirmed to ensure a schedule change hasn't occurred. It is your responsibility to confirm all return flight details 24-48 hours prior to departure, from your destination. The relevant numbers will be on your tickets/itinerary. We trust that everything is to your satisfaction and wish you a most enjoyable trip. If we can be of any service in the meantime, please contact our Administration Department on the above number. Our opening hours are: MON-FRI 0900-1700 Yours sincerely

Ola Holidays Administration Department

Kilroy House 400 Roding Lane South Woodford Green IG8 8EY customer services : 0871 855 0712 (calls charged at 10p per minute) Fax : 0870 855 0712 Email: contactus@olaholidays.com

9813

Ms H Dempster 54 Crediton Avenue Stoke-on-Trent ST6 7NE

20/03/2010 Booking Ref. 34415 Booked By Mr P Jones

ATOL CONFIRMATION INVOICE Home: 01782857658 Passenger List A:Ms H Dempster 39 N A:Mr J Dempster 12 N

Products Oasis Timanfaya Golf APARTMENT ONE BEDROOM-STANDARD All Inclusive in Costa Teguise 1 Unit(s) from night of 12/04/2010 to night of 18/04/2010 (Inclusive)

Prices 2 Adult in Oasis Timanfaya Golf @ 422.90

422.90

This is an important document. You should retain this, as you will need it if your travel arrangements are protected under ABTA's Scheme of Financial Protection or any other scheme and you need to make a claim. Please go to www.abta.com for a copy of the Guide to ABTA's Scheme of Financial Protection. Your Financial Protection When you buy an ATOL protected air holiday package from Ola Holiday Ltd you will receive a Confirmation Invoice from us (or via our authorised agent through which you booked) confirming your arrangements and your protection under our Air Travel Organiser's Licence number K8069. In the unlikely event of our insolvency, the CAA will ensure that you are not stranded abroad and will arrange to refund any money you have paid to us for an advance booking. For further information visit the ATOL website at www.atol.org.uk

Total Price Total Paid Balance Due 19/03/2010

422.90 422.90 0.00

Kilroy House 400 Roding Lane South Woodford Green IG8 8EY customer services : 0871 855 0712 (calls charged at 10p per minute) Fax : 0870 855 0712 Email: contactus@olaholidays.com

9813

Ms H Dempster 54 Crediton Avenue Stoke-on-Trent ST6 7NE

20/03/2010 Booking Ref. 34415 Booked By Mr P Jones

ATOL CONFIRMATION INVOICE Home: 01782857658 Passenger List A:Ms H Dempster 39 N A:Mr J Dempster 12 N

Products Additional Extras on this booking are 1 x Payment Charges: Additional Extras on this booking are 2 x Transaction Fee: Booking Fee

Prices 1 Payment Charges: @ 2.00 2 Transaction Fee: Booking Fee @ 0.00

2.00 0.00

This is an important document. You should retain this, as you will need it if your travel arrangements are protected under ABTA's Scheme of Financial Protection or any other scheme and you need to make a claim. Please go to www.abta.com for a copy of the Guide to ABTA's Scheme of Financial Protection. Your Financial Protection When you buy an ATOL protected air holiday package from Ola Holiday Ltd you will receive a Confirmation Invoice from us (or via our authorised agent through which you booked) confirming your arrangements and your protection under our Air Travel Organiser's Licence number K8069. In the unlikely event of our insolvency, the CAA will ensure that you are not stranded abroad and will arrange to refund any money you have paid to us for an advance booking. For further information visit the ATOL website at www.atol.org.uk

Total Price Total Paid Balance Due 19/03/2010

2.00 2.00 0.00

Kilroy House 400 Roding Lane South Woodford Green IG8 8EY customer services : 0871 855 0712 (calls charged at 10p per minute) Fax : 0870 855 0712 Email: contactus@olaholidays.com

9813

Ms H Dempster 54 Crediton Avenue Stoke-on-Trent ST6 7NE

20/03/2010 Booking Ref. 34415 Booked By Mr P Jones

ATOL CONFIRMATION INVOICE Home: 01782857658 Passenger List A:Ms H Dempster 39 N A:Mr J Dempster 12 N

Products Additional Extras on this booking are 2 x Return Transfer: Shared Shuttle

Prices 2 Return Transfer: Shared Shuttle @ 11.00

22.00

This is an important document. You should retain this, as you will need it if your travel arrangements are protected under ABTA's Scheme of Financial Protection or any other scheme and you need to make a claim. Please go to www.abta.com for a copy of the Guide to ABTA's Scheme of Financial Protection. Your Financial Protection When you buy an ATOL protected air holiday package from Ola Holiday Ltd you will receive a Confirmation Invoice from us (or via our authorised agent through which you booked) confirming your arrangements and your protection under our Air Travel Organiser's Licence number K8069. In the unlikely event of our insolvency, the CAA will ensure that you are not stranded abroad and will arrange to refund any money you have paid to us for an advance booking. For further information visit the ATOL website at www.atol.org.uk

Total Price Total Paid Balance Due 19/03/2010

22.00 22.00 0.00

Kilroy House 400 Roding Lane South Woodford Green IG8 8EY Sales Line : 0871 855 0712 Fax : 0844 482 4446 Email: contactus@olaholidays.com Web: www.olaholidays.com

9813

Summary of Costs
Accommodation - 2 Adults in Oasis Timanfaya Golf @ 422.90 Transfer - 2 Shared Shuttle @ 11.00 each Payment Charges 2 Transaction Fee @ 0.00 each Total Amount Paid Balance Notes 422.90 22.00 2.00 0.00 446.90 446.90 0.00

Ola Holidays Ltd Kilroy House 400 Roding Lane South Woodford Green IG8 8EY

Client Copy
customer services :0871 855 0712 (calls charged at 10p per minute) Fax : 0844 482 4446 Email: contactus@olaholidays.com 9813

ACCOMMODATION VOUCHER
Please ensure you retain this copy Lead Passenger Ms H Dempster Party: 2 Adults 0 Children 0 Infants Ref: 34415 No of Unit(s) = 1

Accommodation Oasis Timanfaya Golf in Costa Teguise APARTMENT ONE BEDROOM-STANDARD Oasis Timanfaya Golf AV. DEL GOLF 1-2 COSTA TEGUISE 35508 ES Please note: Upon arrival, your room will become available from 14:00 You will also need to vacate your room by 11:00 on the day following your last night. Arrival 12/04/2010 to 18/04/2010 inclusive, 7 night(s) All Inclusive Supplements / Special Requests (if applicable) are listed below. Key Collection Please collect your keys from reception. Transfers Transfers are Optional Local Agent Hotelbeds

In the event of any problems or difficulties you may have in resort, you must contact the hotel immediately so they have the opportunity to rectify the situation from the outset. If you are unable to resolve matters to your satisfaction, you are required to contact Ola Holidays Ltd on 0871 855 0712. Please note complaints will only be considered upon your return where contact has been made with our supplier and/or our Ola Holidays Ltd office in the UK, with such complaint having been disclosed to the supplier and/or our Ola Holidays Ltd office within a reasonable period after the problem becomes apparent. All complaints should be forwarded in writing to the above address within 14 days of arrival back into the UK. Where an apartment has been booked there will be a deposit payable on arrival. to be paid direct at reception.

Altura Destination Services


Calle Las Sirenas, 17 Cala Vinus-Calvia Majorca, Balearics Spain 07181

Arrival Transfer Voucher


Client Name Arrival Date Ms H Dempster 12/04/10 Passengers 4 passengers (Max. Capacity) Reference

Arrival Flight No FR 1448 Time 11:35

Hotel/Apartment Shared Shuttle On arrival collect your luggage and proceed to Altura Transfers @ the Urbis desk, situated past the TV monitors at the end of the row on the left hand side.As this is a Shuttle service there may be a wait of up to 1 hour in the airport. If for any reason you do not find our office, or you flight is delayed, please call our local agent (+34) 607 884 315 - it is extremely important that you reconfirm your pick up time no later than 24 hours before departure, within office hours (+34) 928 511 472, please be aware that the shuttles run to a schedule and you are required to be at you pick up point 10 minutes prior to your pick up time. If you have any problems on departure, please call our office (+34) 928 511 472 within office hours or (+34) 607 844 315 outside office hours only

Altura Destination Services


Calle Las Sirenas, 17 Cala Vinus-Calvia Majorca, Balearics Spain 07181

Departure Transfer Voucher


Client Name Arrival Date Ms H Dempster 19/04/10 Passengers 4 passengers (Max. Capacity) Reference

Arrival Flight No FR 1449 Time 12:10

Hotel/Apartment Shared Shuttle

Ola Holidays (ATOL) Booking Conditions These booking conditions form the basis of your contract with Ola Holidays Limited t/a Ola Holidays and Key Trips. Ola Holidays are holders of Air Travel Organisers' License - ATOL No. 9813 and will be acting as principal in all contracts which include air travel. Otherwise, we act as agent for specified suppliers. In these Booking Conditions, "you" and "your" refers to all persons named on the booking (including anyone who is added or substituted at a later date). "We", "us" and "our" means Ola Holidays Limited t/as Ola Holidays and Key Trips. 1. Your Holiday Contract When you make a booking you guarantee that you have the authority to accept and do accept on behalf of your party the terms of these booking conditions. A contract will exist as soon as we issue our confirmation invoice. We reserve the right to correct errors or revise costs at any time prior to issue of the confirmation invoice. We also reserve the right not to accept any booking. This contract is made on the terms of these booking conditions which are governed by English Law and we both agree to submit to the jurisdiction of the English Courts at all times. You may however, choose the law and jurisdiction of Scotland or Northern Ireland if you wish to do so. 2. Your Financial Protection As members of ABTA (membership number Y0605 tour operator and K8069 retail) and holders of Air Travel Organisers' License No.9813, issued by the Civil Aviation Authority, we have ensured that the monies paid for your holiday are fully protected. 3. Your Holiday Price All prices are quoted in pounds sterling. The full cost of the holiday will be confirmed to you before you complete the booking. Your basic holiday prices include: " Return flights from and to the U.K. and your resort airport. " Airport taxes and security charges. " In-flight meals where specified. " Accommodation and meal arrangements as detailed on your invoice. " The services of our local agency or service centre. 4. What's not included " In-flight refreshment or additional meals which may be able to be pre-booked. " Additional flight charges or other pre-bookable items, such as extra leg room. " Holiday insurance (see Travel Insurance section); " Excess baggage and the transport of any sporting equipment including skis. " Arrival/departure taxes imposed by your destination country that are payable locally in cash. " Cost of visas or inoculations, where necessary. " Any telephone booking fees if applicable. 5. Payment If you book more than 12 weeks before departure, we require a deposit of 130 per person, plus any applicable insurance premiums. The balance is due not less than 12 weeks prior to departure. If you book within 12 weeks of your departure date, we require full payment at the time of booking. If we do not receive all payments due (including any surcharge where applicable) in full and on time, we are entitled to assume that you wish to cancel your booking. In this case, we will be entitled to keep all deposits paid or due at that date. If we do not cancel straight away because you have promised to make payment, you must pay the cancellation charges shown in clause 12 depending on the date we reasonably treat your booking as cancelled. An interest rate of 1% above the current Bank of England rate will be charged for all monies not paid on time. Once we have received your booking and all appropriate payments, we will, subject to availability, confirm your holiday by issuing a confirmation invoice. This invoice will be sent to the party leader. Please check this invoice carefully as soon as you receive it. Contact us immediately if any information which appears on the confirmation or any other document appears to be incorrect or incomplete as it may not be possible to make changes later. Note: Certain travel arrangements (e.g. Low Cost "no frills" Flights) may not be changeable in any circumstances after a reservation has been made and any alteration request could incur a cancellation charge of 100% of that part of the arrangements. In the rare case that changes are permitted by the airline involved, then all charges imposed by the airline will be passed on to the client together with an administration charge of 25 per reservation. Meals are not always included on scheduled flights. When booking any scheduled flight, it is strongly recommended that a Scheduled Airline Failure Insurance is taken out per passenger and paid for at the time of the reservation. 6. Advance Passenger Information All airlines are required to collect Advance Passenger Information from passengers before travel to or from the Spain, Morocco, USA and certain other countries. You agree to supply this information to Ola Holidays Limited and consent to us passing this information to the airlines who may onward disclose it to foreign authorities. If you do not supply Advance Passenger Information, you may be refused entry to these countries. It is also important that the information is accurate so that you do not have any delay when you pass through Immigration on arrival in these countries. The information you will be asked to provide will depend on the country you are visiting but will include passport information, city and country of residence and destination address if travelling to these countries. This applies to all passengers on your booking including infants). 7. Children and Infants The infant and child reduction age limits apply to the child's age at return from holiday - please indicate date of birth when booking. 8. Special Needs It is important, if you have any disability, that you contact one of our experienced reservations staff prior to booking and bring it to their attention, so that the appropriate enquiries are made about the suitability of particular accommodation and resorts, and that you are fully satisfied that you have made the correct choice before you book your holiday. If we reasonably feel unable to properly accommodate your particular needs, we must reserve the right to decline your reservation or, if full details are not given at the time of booking, cancel when we become aware of these details. 9. Special Requests Although we will always use our reasonable endeavors to pass on any such requests to the supplier of the services concerned, special requests cannot be guaranteed. Confirmation that a special request has been noted or passed on to the supplier or the inclusion of the special request on your confirmation invoice or any other documentation is not confirmation that the request will be met. Unless and until specifically confirmed, all special requests are subject to availability. 10. Surcharges Changes in transportation costs, including the cost of fuel, duties, taxes or fees chargeable for services such as landing taxes or embarkation or disembarkation fees at ports and airports and exchange rates mean that the price of your travel arrangements may change after you have booked. However there will be no change within 30 days of your departure. We will absorb and you will not be charged for any increase equivalent to 2% of the price of your travel arrangements, which excludes insurance premiums and any amendment charges. You will be charged for the amount over and above that, plus an administration charge of 1.00 per person together with an amount to cover agents' commission. If this means that you have to pay an increase of more than 10% of the price of your travel arrangements, you will have the option of accepting a change to another holiday if we are able to offer one (if this is of equivalent or higher quality you will not have to pay more but if it is of lower quality you will be refunded the difference in price), or cancelling and receiving a full refund of all monies paid, except for any amendment charges. 11. If You Change You're Booking If, after our confirmation invoice has been issued, you wish to change your arrangements in any way, for example your chosen departure date or accommodation, we will do our utmost to make these changes, provided that written notification from the lead name on the booking is received at least 12 weeks before your departure date. Any changes are subject to a minimum charge of 25 per person named on the booking to cover our administration costs. If you reduce your holiday duration or any part of it (e.g. downgrade car hire, reduce booking from two weeks to one week) then this will be treated as a cancellation of your accommodation and you will have to re-book your holiday with the relevant cancellation charges. If you wish to change your arrangements within twelve weeks of departure, this will be treated as a cancellation of the original booking and you will have to pay the applicable cancellation charges set out in the section below. Changes to contractual arrangements, such as upgrades and extras, (including informing our office of flight details if arranged separately) made within 28 days of your departure date will be subject to a 25 handling charge. Within 14 days of departures no extra contractual arrangements can be added or deleted to the booking unless in extreme circumstances when Ola Holidays Limited reserve the right to apply additional charges of up to 50 per component. 12. If You Cancel Your Holiday You or any member of your party may cancel the travel arrangements at any time, but the cancellation will be effective only on the date on which written notification signed by the lead passenger is received at our offices. Since we incur administrative costs in cancelling your travel arrangements, you will have to pay the applicable cancellation charges up to the maximum shown in the following table: Period before departure shown within which written cancellation is received 84 days or more Loss of Deposit 42-83 days 60% 29-41 days 80% 0-28 days 100% Amount of cancellation charge as a percentage of the price for the travel arrangements

Note: If the reason for your cancellation is covered under the terms of your insurance policy, you may be able to reclaim these charges. Where you have booked your flights with us, they maybe non-changeable and non-refundable and in the event of cancellation 100% cancellation charges may apply. 13. If We Change Your Holiday Arrangements It is unlikely that we will make any changes but we do plan the arrangements many months in advance and we reserve the right to make changes. We distinguish between minor changes, in respect of which no compensation is due and major changes. Changes to aircraft type or airline and/or the alteration of your outward/return flights by less than 12 hours are deemed to be minor changes. A change of resort or reduction in the standard of your accommodation is deemed a major change and you will have the choice of either: accepting the change of arrangements, accepting an offer of alternative holiday accommodation from us if available, or cancelling your accommodation and receiving a full refund of all monies paid. In all cases, except where the change arises due to reasons of force majeure, we will pay compensation as detailed below: Period before departure shown within which written cancellation is received which a major change is notified to you or your travel agent 42 days or more NIL 28-41 days 10 15-27 days 20 14 days or less30 Compensation per person (Excluding infants)

Force Majeure: Compensation will not be payable if we are forced to cancel or change your holiday arrangements in any way for reasons of war, threat of war, riot, civil strife, industrial dispute, terrorist activity and its consequences, natural or nuclear disaster, fire, adverse weather conditions or any other circumstances amounting to force majeure.

14. If We Cancel Your Holiday We reserve the right in any circumstances to cancel your holiday arrangements. However, we will not cancel your holiday arrangements less than 12 weeks before your departure date, except for reasons of force majeure (see Clause 13.) or failure by you to pay the final balance. If we are unable to provide the booked holiday accommodation, you will be offered alternative holiday arrangements of comparable standard from us or higher standard, if available. If it is necessary to cancel your holiday arrangements, compensation will be payable in accordance with Clause 13. 15. If You Have a Complaint In the unlikely event that you have a complaint about the property, facility or services provided (including a lack of / breakdown of an advertised appliance) whilst you are on holiday, please inform our local resort office as soon as possible. They are there to help you and may well be able to solve the problem on the spot. Should the representative be unable to resolve the complaint and you wish to take the matter further upon your return, detail your complaint in writing to us with along with copies of any further evidence such as receipts within twenty eight days of the completion of your holiday to our UK office? We will not accept any complaints or any responsibility after this date is passed nor will we consider any complaint that has not been reported to our representative at the resort and not been resolved satisfactorily (Please see important information section in relation to maid service, water, electricity, television matters, appliances etc). 16. What Happens To Complaints It is unlikely that you will have a complaint that cannot be settled amicably between us. However, disputes arising out of, or in connection with this contract which cannot be settled amicably, may (if you wish) be referred to Arbitration under a special scheme which, though devised by arrangement with the Association of British Travel Agents, is administered quite independently by the Chartered Institute of Arbitrators. The scheme provides for a simple and inexpensive method of Arbitration on documents alone with restricted liability on you in respect of costs. The scheme does not apply to claims for an amount greater than 5,000 per person or 25,500 per booking form. Nor does it apply to claims, which are solely or mainly in respect of physical injury or illness or the consequences of such injury or illness. If you elect to seek redress under this scheme, written notice of Arbitration must be received by the Association within 9 months after your scheduled date of return. Full details of the scheme are available from the Association of British Travel Agents at 68-71 Newman Street, London, W1P 4AH. 17. Travel Insurance We consider travel insurance to be so essential, that it is a condition of booking a holiday with Ola Holidays Ltd that you have comprehensive insurance cover comparable to that offered by ourselves. If you decide not to purchase this insurance, you must ensure that you obtain suitable alternative insurance, which provides comparable or greater cover to this. You must also provide us with evidence that you have done so to our satisfaction, preferably at the time of booking or, if not, as soon as possible afterwards. If by 12 weeks before departure date you have failed to do this, we may cancel your booking and refund all sums you have paid us, less cancellation charges. Ola Holidays Ltd accept no responsibility if you do not have a full comprehensive insurance cover and still travel on your holiday. 18. Seasonal Factors and Facilities Fewer facilities may be available to clients on holiday in our accommodation or in the local area at the beginning or end of the season due to weather conditions or lack of support. This includes, but is not limited to, swimming pool opening dates, restaurant opening times and beach facilities. This is usually reflected in the lower season pricing and we cannot be held responsible for their lack of provision, although we shall endeavour, when possible, to advise you of the withdrawal of any facilities if and when we are given reasonable notice. 19. Building Works / Resort Development Building works, serious construction works and the resulting noise from the site can take place at any time during the year on an adjoining or nearby property and land. If this work is affecting your holiday please report this to our representative immediately. Obviously this is beyond the control of our suppliers, or ourselves, but we will make an effort to have the work stopped if possible. Alternatively, if this is not possible we will offer you other accommodation, of the same or higher standard, strictly subject to availability. Unfortunately we do not receive advance notice of when building works will begin as they are carried out by third parties over which we have no control. Whilst we can assure you we will do our best to minimise any inconvenience or interruption to your holiday, we regret that this is a "force majeure" and we do not accept any liability or will pay any compensation. We closely monitor and will inform you immediately of any building work which could materially affect your holiday. We consider internal maintenance and the use of tile cutters and small power tools not to materially affect your holiday. 20. Holiday Car Hire Car hire is provided by us as agent for the relevant car hire company - conditions of trading are available on request. We accept no liability in this respect. Where we act as principal, the relevant conditions will be deemed to be incorporated in the contract between us and we, as well as the car hire company, will be entitled to rely on them. 21. Accuracy of Prices and other Published Details Please note, the published information and prices may have changed by the time you come to book your arrangements. Whilst every effort is made to ensure the accuracy of such information and prices at the time of printing, regrettably errors do occasionally occur. You must therefore ensure you check all details of your chosen arrangements (including the price) with us at the time of booking. Where we act only as agent we will have no responsibility for any errors in any documentation, including pricing errors except where those errors where made by ourselves. 22. Our Liability To You If the contract we have with you is not performed or is improperly performed by us or our suppliers, we will consider appropriate compensation if this has affected the enjoyment of your holiday. However, we will not be liable where any failure in the performance of the contract is due to you or a third party unconnected with the provision of the travel arrangements and where the failure is unforeseeable or unavoidable; or unusual and unforeseeable circumstances beyond our control, the consequences of which could not have been avoided even if due care had been exercised; or an event which we or our suppliers, even with all due care, could not foresee or forestall. Our liability, except in cases involving death, injury or illness, shall be limited to a maximum of twice the cost of your travel arrangements. Our liability will also be limited in accordance with and/or in an identical manner to a) The contractual terms of the companies that provide the transportation for your travel arrangements b) Any relevant international convention, for example the Montreal Convention in respect of travel by air, the Athens Convention in respect of travel by sea, the Berne Convention in respect of travel by rail and the Paris Convention in respect of the provision of accommodation, which limit the amount of compensation that you can claim for death, injury, delay to passengers and loss, damage and delay to luggage. We are to be regarded as having all benefit of any limitation of compensation contained in these or any conventions. Copies of these international conventions are available from our offices on request. Under EU law you have rights in some circumstances to refunds and/or compensation from your airline in cases of denied boarding, cancellation or delay to flights. Full details of these rights will be publicised at EU airports and will also be available from airlines. However reimbursement in such cases will not automatically entitle you to a refund of your holiday cost from us. Your right to a refund and/or compensation from us is set out in clause 12. If any payments to you are due from us, any payment made to you by the airline will be deducted from this amount. If your airline does not comply with these rules you should complain to the Air Transport Users' Council on 020 7240 6061 www.auc.org.uk <http://www.auc.org.uk/> 23. Personal Injury unconnected with your Booked Travel Arrangements If you, or any member of your party, suffer death, illness or injury whilst overseas arising out of an activity which does not form part of your package travel arrangements or an excursion arranged through us, we shall at our discretion, offer advice, guidance and assistance. Where legal action is contemplated and you want our assistance, you must obtain our written consent prior to commencement of proceedings. Our consent will be given subject to you undertaking to assign any costs, benefits received under any relevant insurance policy to ourselves. We limit the cost of our assistance to you or any member of your party to 5,000. 24. Passport, Visa and Immigration Requirements Your specific passport and visa requirements and other immigration requirements are your responsibility and you should confirm these with the relevant Embassies and/or Consulates. We do not accept any responsibility if you cannot travel because you have not complied with any passport, visa or immigration requirements. 25. Health and Safety Health formalities can change, and we recommend you visit your doctor well before travelling to obtain advice. Infrastructure and safety standards in many foreign countries are generally much lower than those to which we are accustomed in the UK, and you are advised to take extra care for your safety whilst travelling. For further information, see www.fco.gov.uk <http://www.fco.gov.uk>. 26. Flight Times The flight information quoted is for guidance only and is subject to alteration by events outside our control, such as alterations by airlines or airports. Your travel documents contain the latest information. You must accordingly check your tickets very carefully immediately on receipt to ensure you have the correct flight times. It is possible that flight times may be changed even after tickets have been despatched - we will contact you as soon as possible if this occurs. We are not always in a position to confirm the airline, aircraft type and airport of destination which will be used in connection with any flight included in your holiday. When this information is provided at the time of booking or subsequently, it is subject to change. Any such change will not entitle you to cancel or change to other arrangements without paying our normal charges. 27. Termination and Indemnity You must accept responsibility for the proper conduct of yourself and any members of your party whilst on holiday. In cases of serious misconduct, we reserve the right to terminate your holiday or that of any member of your party. This includes threatening behavior, physical and serious verbal assault behavior to our Resort staff. If we do so, we shall have no further responsibility or liability to you. If you or any member of your party willfully, recklessly or negligently causes any damage to any accommodation, property or person, you agree to indemnify us against any loss suffered by us (including legal costs), arising from such damage. Failure to pay for serious damage that you or your party has inflicted on a property can result in the local authorities called to intervene. 28. Conditions of Suppliers Many of the services which make up your holiday are provided by independent suppliers. Those suppliers provide these services in accordance with their own terms and conditions. Some of these terms and conditions may limit or exclude the supplier's liability to you, usually in accordance with applicable International Conventions (see clause 22.). Copies of the relevant parts of these terms and conditions are available on request from ourselves or the supplier concerned. 29. Conditions of Carriage If air travel is included in the contract, the conditions of carriage of the carrier, some of which limit liability, will apply and are incorporated in the contract. A copy of the relevant conditions of carriage is available at our offices.