Case Study

Trend Micro Gains the Security of Optimal System

Performance with Faster SQL Server Backups from LiteSpeed™ “LiteSpeed reduced the time to back up
our 35 GB database by 56 percent, from
80 minutes to 35 minutes. This database
is now 80 GB in size and the time savings
Trend Micro is a multinational software vendor, specialising in the provision of antivirus software. The
prevent delays to overnight processing,
company’s Ireland-based IT Operations Centre, part of the EMEA region’s IT function, called on Quest
ensuring that our users are not impacted
Software to help reduce the time required to perform its SQL Server backups. by any resulting degradation of system
The Challenge performance.”

— William Dalton
SQL Server is a core product for Trend Micro, which relies on this platform to run such critical applications
Senior Database Administrator
as ERP (Microsoft Dynamics NAV), CRM (Siebel), help desk, purchasing, as well as some bespoke IT EMEA
applications. These SQL Server applications are deployed across 26 servers throughout Trend Micro’s Trend Micro

EMEA region.

Trend Micro had recently switched from running SQL Server backups locally, to performing network
backups, in order to increase security and offer better system availability. Network backups, however,
typically take longer to perform and can potentially delay Trend Micro’s other overnight backup jobs,
causing them to over-run into the work day. Such delays ultimately could impact Trend Micro’s users by
degrading system performance. Overview
Trend Micro’s finance system, for instance, includes order processing and is used by approximately 100
staff. If the overnight backup were to over-run and the order processing application were to be affected,
Headquarters
this could result in a seemingly small delay of five seconds for each customer order being processed. Yet Cork, Ireland
taken cumulatively, this would equate to a significant amount of lost time.
Services
Conscious of the need for effective disaster recovery procedures, Trend Micro was keen to find a solution Software vendor
that could also help reduce its SQL Server restore times as well as backup times.
Critical Needs
The Quest Solution
Solution to reduce SQL Server
Trend Micro surveyed the market and narrowed its search to two products, which were tested on its backup time
systems. LiteSpeed™ for SQL Server from Quest Software was selected since it proved to be 20 percent Solution
faster than the other product and provided better levels of compression. Of particular importance to
LiteSpeed for SQL Server
Trend Micro was that LiteSpeed doesn’t increase the volume of network traffic, and therefore the SQL
Server backups would not impact system performance. Results
“We liked the fact that LiteSpeed runs as a plug-in and does not use SQL Server’s memory footprint, • Provided 56 percent faster SQL Server
backups and the assurance that user
preventing any memory-related problems with SQL Server’s processing ability,” explained William Dalton, system performance would not be
senior database administrator, IT EMEA, Trend Micro. impacted by overnight jobs running
into the work day
LiteSpeed is a low-impact, high-performance backup and recovery solution for Microsoft SQL Server. It
• Reduced SQL Server backup size by 80
provides integrated compression and encryption in the backup process, generating significant savings in percent, allowing for a greater volume
storage costs and cutting hours off backup and restore times, dramatically reducing maintenance of backup and reduced backup storage
costs
windows.
• Achieved a 62 percent faster SQL Server
Trend Micro implemented LiteSpeed across a number of its most business-critical SQL Server databases. restore from backup for faster disaster
“We found the implementation to be pretty straightforward, and Quest’s support service was very recovery

helpful when we needed some extra guidance,” said Dalton. • Provided an 80 percent reduction in
backup network traffic
The Bottom Line
LiteSpeed has reduced the time taken to perform the SQL Server backups to a level that comfortably fits
into Trend Micro’s overnight backup window. “LiteSpeed reduced the time to back up our 35 GB database
by 56 percent, from 80 minutes to 35 minutes. This database is now 80 GB in size and the time savings
prevent delays to overnight processing, ensuring that our users are not impacted by any resulting
degradation of system performance,” explained Dalton.

In addition to time savings, LiteSpeed helped Trend Micro reduce backup costs. Trend Micro’s use of
LiteSpeed had reduced the size of the SQL Server backups by 80 percent, from 80 GB to 16 GB, enabling
more backup files to be stored as well as reducing backup costs. “We weren’t specifically in need of a
compression solution, as we store our secondary backups to tape off site. However, LiteSpeed’s excellent
compression levels allow us to hold more primary and secondary backups, and to reduce our backup
costs,” added Dalton.

From a disaster recovery perspective, Trend Micro uses LiteSpeed to restore its backups 62 percent faster
than previously, saving up to two hours each time they need to restore a file from backup. “As well as
reducing the time to restore from backup, LiteSpeed provides us with additional restore options,
enabling us to restore from older files if necessary,” said Dalton.

LiteSpeed has reduced the volume of backup network traffic by around 80 percent. “This reduction also
helps to ensure that our business is not affected by poor performance of our users’ critical systems,”
noted Dalton.

About Trend Micro

Trend Micro Incorporated is a global leader in network antivirus and Internet content security software
and services. It focuses on outbreak prevention and providing customers with a comprehensive
approach to managing the outbreak lifecycle and the impact of network worms and virus threats to
productivity and information through initiatives such as Trend Micro Enterprise Protection Strategy. In
just over a decade, Trend Micro, headquartered in Tokyo, Japan, has grown into an international
organisation with over 3,000 employees, and is represented in over 30 countries. Trend Micro’s revenue
in 2005 was US$660 million.

About Quest Software, Inc.

Quest Software, Inc. delivers innovative products that help organizations get more performance and
productivity from their applications, databases and Windows infrastructure. Through a deep expertise in
IT operations and a continued focus on what works best, Quest helps more than 50,000 customers
worldwide meet higher expectations for enterprise IT. Quest Software can be found in offices around
the globe and at www.quest.com.

Quest Software Incorporated • 5 Polaris Way, Aliso Viejo, CA 92656 • www.quest.com • e-mail: info@quest.com
© 2007 Quest Software Incorporated. All rights reserved. Printed in the USA
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