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TRACY WATKINS

Newport News, VA 23606 (585) 259-6290 CAREER SUMMARY Experienced Manager responsible for managing customer service, shipping and receiving and the day-to-day manufacturing operations for a polymer optics molding company. Proven ability in promoting an effective work environment through shift coordination, process flow and extensive personnel training. Personal strengths comprise of analytical thinking, problem solving and process improvement. EMPLOYMENT Syntec Optics Pavilion, NY

2006 Present

Operations Manager Customer Service 2011 - Present Oversee flow of work between Production, Customer Service and Shipping. Plan and prepare Production Schedule. Labor resourcing and absence management. Converting purchase orders into sales orders. Placing requisitions for production materials. Review daily scrap rate and production efficiency. Establish and ensure effective implementation of policies and SOPs. Set performance standards to meet service goals of company. Coaching the Molding department, Customer Service Coordinators and Shipping in order to achieve high performance. Measure personnel performance and make employment decisions. Respond to customer inquiries and resolve customer issues in a professional and effective fashion. Create and maintain databases and spreadsheet files. Utilizing Enterprise Resource Planning (ERP) software for reporting, planning and inventory management of daily production. Review and approve (RFQs) request for quotes. Attend daily Production Meetings to respond to Production, Customer Service or Shipping and Receiving Issues. Assistant Production Supervisor 2006 - 2011 Overseeing daily production and production scheduling. Utilizing Enterprise Resource Planning (ERP) software for reporting, planning and inventory management of daily production. Labor resourcing and absence management for molding personnel. Collaboration with customer service to ensure on time delivery. Provide daily support to Managers and Quality Assurance to ensure production of quality products. Responsible for monitoring and reporting daily efficiency, quality and waste to VP of manufacturing. Write, review and approve departmental procedures. Administer personnel training for molding personnel. Maintaining ISO compliance by ensuring molding personnel adhere to quality procedures. Preparing corrective/preventive action plans for nonconforming material. JPMorgan Chase Rochester, NY Home Loan Closer (underwriter) Managed daily operation of approving and declining home equity applications. Maintained electronic customer files with accuracy. Ordered and reviewed credit reports. Processed titles, appraisals and flood certificates. Obtained necessary income documentation and homeowners insurance. Scheduled closings. Maintained customer confidentiality. 2003 2005

Bausch & Lomb Inc. Rochester, NY Engineering Technician Support in validation of new and improved products. Programmed and executed sophisticated metrology software. Performed process troubleshooting to eliminate downtime. Verified manufactured parts to dimensional drawings. Performed gage installation and calibration. Prepared and conducting r&r and correlation studies. Created and reviewed standard operating procedures. Provided training sessions for lab technicians and engineers. Interacted with outside vendors and internal project teams. Managed metrology lab workflow. Process Technician Operated and maintained casting machine. Processed contact lenses using various precision instruments. EDUCATION MS Degree in Strategic Leadership Roberts Wesleyan College, Rochester, NY BS Degree in Computer Science SUNY Empire State College, Rochester, NY AS Degree in Microcomputer Systems Analyst Bryant & Stratton, Rochester, NY

1989 2003 1997 2003

1989 1997

2011

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