WNS Overview

October, 2009
Rick Sturge Deputy Managing Director, Europe

Confidential 2009 WNS Global Services | www.wns.com

WNS History & Background

Employees Acquires Aviva Global Services Acquires BizAps Acquires Call 24/7 in the UK Opens new center in Philippines

21,000

21,000+
Launches Romania Delivery Center
18,000

WNS Acquires Marketics

15,000

WNS IPO listed on NYSE

12,000

9,000

Opens new centers in Colombo and Gurgaon Acquires Trinity Partners Opens delivery center in Pune, India

6,000

British Airways sets up WNS in Mumbai, India

3,000 3 000

Acquires healthcare business of GreenSnow Inc. Launched Knowledge Services Business

Warburg Pincus acquires majority stake in WNS; WNS acquires Town & Country Assistance (Ipswich, UK)
0 1996 1997 1998 1999 2 2000 2 2001 2 2002 2 2003 2 2004 2 2005 2 2006 2 2007 2 2008

Guidance: Fiscal 2010 Net Revenues of $385 $390M

Confidential 2009 WNS Global Services | www.wns.com

WNS: A Leading Player In Global BPO

History: BA captive, spun - off, Warburg Pincus ~ 50% ownership Revenue*: $386.4 million in FY 2008-09 Employees: 21,500 March 31, 2009 NYSE traded: (Symbol: WNS) since July 2006; first India - leveraged BPO pure - play to list in the US Operational footprint: India (~95%), Philippines, Romania, Sri Lanka, UK, Costa Rica and USA Number of clients: ~215 600+ business processes: from simple transactions to complex analytics

* Net revenues: Revenues less repair payments

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Offering A Comprehensive Range Of BPO Services

Analytics Decision Support Research Research and Analytics Sourcing Management Transformation Solutions s
3

Data Mining

Banking and Financial Services

Industry Focused Solutions

Customer Care Cross Industry Solutions Finance and Accounting Legal Services Procurement

Confidential 2009 WNS Global Services | www.wns.com

Utilities and Com mmunications

Media & E Entertainment

Logistics

M Manufacturing

Healthcare

Travel and Leisure

Retail and Consumer Products

Insurance

Global Delivery Capability

Our clients enterprises are global, requiring offshore and nearshore capabilities in language, often with proximity to key business units. Our network responds to needs for language, cultural alignment, redundancy and 24/7 operations. Creating a global footprint to serve ever changing business needs is a priority for us.

Bringing the right talent, tools, methodologies and assets together in a cost effective manner to deliver customized solutions globally

COSTA RICA

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Continuing Increase In Customer Satisfaction

Voice of Customer (VOC) Trend
10 9 8 7 6 5 4 3 2 1 0 2005-Sept 2006-Apr 2007-Jan 2008-Jan 2009-Mar
7.7 7.8 8.0 8.0 8.1

Target

Confidential 2009 WNS Global Services | www.wns.com

Awards and Recognitions

BPO Leadership
Recipient of Best New Outsourced Services Award by SSON (2009) Ranked No.2 BPO company in India by Nasscom (2009) Industry-specific multi-year winner IAOP 2009 Global Outsourcing 100

Domain Leadership
Best Performing FAO Provider Global Services 100 (2008) Awarded Partners in Innovation Challenge for Baggage Claim Process from KLM Dutch Royal Airlines (2008) Finalists i th S i Fi li t in the Service Provider of the Year category for 2008 and 2009 at the British Insurance Awards Ranked No.1 Insurance Outsourcer by Global Outsourcing 100 (2007)

Best B t 10 companies b i by Industry focus: Utilities IAOP 2009 Global Outsourcing 100

Best B t 5 companies b i by Industry focus: Air Transportation IAOP 2009 Global Outsourcing 100

Quality Leadership
Recipient of Golden Peacock Eco-Innovation award for Green Lean Sigma Program awarded by The World Environment Foundation in association with the Institute of Directors (2009) Recipient of the CIO 100 award for Innovative Storage Solutions (2008) Recipient of the AsiaPacific Six Sigma Excellence award for Best Lean Six Sigma Project (2007) Recipient of Golden Peacock innovation award by Institute of Directors (2007)

Recipient of The Global Six Sigma Award for Best Achievement of Six Sigma in Outsourcing (2007)

Confidential 2009 WNS Global Services | www.wns.com