Bilingual Benefits Representative WALKAWAY Our Story: There had to be a better way.

. A better way for quality auto dealers to attract and retain customer relationships. A better way to protect lenders. A better way to differentiate one car manufacturer from another. Most of all, a better way to treat people. Driven by this guiding principle, WALKAWAY was born in Ontario in 1999 with one employee, one distributor, and one shared commitment to putting people first. Today, WALKAWAYs vehicle debt cancellation credit protection products are offered across Canada, the United States, Australia and New Zealand, with claims paid to every type of financial institution including banks, credit unions, manufacturer captives, non-prime lenders and leasing companies. And were not stopping here. As WALKAWAY continues to set the global standard for creditor insurance, international interest in our programs is growing fast. With WALKAWAY, you never walk alone. Our people-first approach has earned us strong relationships based on integrity, trust and outstanding customer service. WALKAWAY is true innovation, not matched by any insurance or vehicle protection product.
- Gary Fagg, author and consultant of debt protection products and President, CreditRe Corporation, Hurst, Texas, USA

WALKAWAY Program Overview: WALKAWAY Protection for Automotive Financing is available to individuals at new and preowned automotive dealerships when they finance their vehicle. It is the first automotive debt cancellation protection program designed to effectively cancel a consumer's auto-related debt when certain unexpected life events occur (for example, Critical Illness or Job Loss). It is also the first and only to cover all ages and those with pre-existing health conditions. The program is available to consumers who buy from authorized WALKAWAY retailers complimentary for the first 12 months with the addition of various full-term upgrades for additional assurance for up to 84 months of worry-free financing. WALKAWAY lets customers keep their car and seek temporary relief from payments or return the vehicle and walk away from the financial obligation for good with no penalty or blemish on their credit history, all the while preserving savings.

Copyright WALKAWAY CANADA INCORPORATED. All Rights Reserved, 2011

Essential Duties and Responsibilities: 1. Customer Service of both Internal and External Customers including Insurers, Financial Institutions, Dealers, Policy Holders, Wholesalers and BDMs, by telephone, e-mail or fax in an efficient, pleasant and professional manner 2. Examine Claim forms and supporting documents submitted by Insurers, dealerships and/or the Financial Institutions. Provide correspondence of such information with Financial Institutions, Dealers, Wholesalers and Insurers 3. Policy Definitions and Exclusions must be interpreted for the insured and recommendations are to be provided in order to ensure proper customer service 4. Research various sources for assistance in verifying coverage and provide recommendations to Insurers with respect to all areas of the claims process 5. Document all conversations with Dealers, Customers, Claims Representatives, Financial Institutions and Wholesalers. Note receipt of all claims documents and scan same to file. 6. Calculate and prepare settlement report and recommendations to Insurers. 7. Write and send settlement letters to Financial Institutions with settlement cheques. 8. Promptly handle inquiries by telephone and e-mail (general and claim specific) from Customers, Dealers, Financial Institutions, BDMs and Insurers, with respect to claims process, claims status, coverage questions, and complaints. Competencies/Position Requirements: 1. Exceptional Verbal and written communication skills in English and French 2. Administers proper telephone protocol 3. Excellent customer service skills 4. Knowledge of Microsoft Office, Access, and Internet usage 5. Shows initiative, adaptability and is reliable 6. Attention to detail 7. Knowledge of the principles and practices of the Benefits department 8. Ability to exercise good judgment, recognizes scope of authority, and protecting confidential information Qualifications Preferred: High school diploma required, while College or University training an asset; OR 1 years of experience in an adjusters setting. Please forward your resume in confidence to Edward Wojna, Benefits Manager edward.wojna@walkaway.ca. Please ensure you include a cover letter with your resume describing how you will be a good fit with our company.

Copyright WALKAWAY CANADA INCORPORATED. All Rights Reserved, 2011