I have started my career as a Trainee Engineer in After Sales & Service Dept.

in Marketing at Escorts Limited Tractor Division( Agri. Machinery Group), Faridabad, in July 2000, selected through campus. -Got Product Training in Plant for After Sales Service & Parts Marketing /Testing / Failure Analysis etc. -After Training, I was posted at Gwalior 2 years & Chandigarh Regional Office for 3 years & looked after the entire services activities & Proprietary claims issues in Punjab, Himachal & J&K. -I have joined the organization in new product launching stage; Powertrac / Champion /Hero then MPT and have undergone the experience of how to handle the new product where a product performance and customer satisfaction with in limited resources was most critical. Worked with Escorts Ltd. for 6 Years from Jul'2000 - Jul'2006 and joined International Tractors Limited (Sonalika) as Assistant Manager Sales Support and looked after service activities in the State of U.P. Worked with International Tractors Limited (Sonalika) from Jul'06 to Dec07 and joined Action Construction Equipment Limited as Deputy Manager Service and looked after Entire Service Operations & Service Budget etc. GROWTH PATH: - Action Construction Equipment Ltd- Dy. Manager - After Sales & Warranty Deptt. 2009- Till date. - Action Construction Equipment Ltd.- Dy. Manager - Service & Warranty Management 200708 - International Tractors Limited - Sonalika - Asst. Manager - Sales Support - 2006-07 - Escorts Limited - Executive Product Support - Training - 2005-06 - Escorts Limited - Executive Product Support - 2003-2005 - Escorts Limited - Service Engineer - 2001-2003 - Escorts Limited - Trainee Engineer - After Sales- 2000-01 Kunwar Singh (Mobile: +919990965554), Phone: +915622524411 (Resi.), Email: kunwarsingh@rediffmail.com. Specialties -Effective communicator with strong analytical, problem solving, interpersonal & organizational abilities. -Proven track record of utilizing a process-oriented approach towards the accomplishment of cost, profit, service and organizational objectives. -Skills in managing teams to work in sync with the corporate set parameters & motivating them for achieving business and individual goals.

Kunwar Singh (kunwarsingh@rediffmail.com)'s Experience

Automotive / Construction / Mining / Tractor etc.

Action Construction Equipments Ltd. Public Company; 201-500 employees; Construction industry December 2007 Present (4 years 5 months) Faridabad Area, India Service Operation/ Warranty Management/ Customer Relationship Management/Service Coordinator

Manager - Service Operations/ Warranty Management/ Budget/ Activities

Action Construction Equipments Ltd. Public Company; 201-500 employees; Construction industry December 2007 Present (4 years 5 months) Faridabad Area, India Managing service operations with focus on implementing policies and procedures. Heading postsale service operations ensuring customer satisfaction and business retention. Organizing free check up camps, service marketing; market survey and analyze competitors' situation, products, products advantage/disadvantage and competitiveness. Overseeing the spares management operations. Reviewing with the dealer principals on the after-sales function, operation of workshop, warranty, purchase, decision-making, planning, training and spares. Career Contour Since Dec'07 with Action Construction Equipment Limited, Faridabad as Deputy Manager Service Responsibilities Managing Service Engineers, guiding them and focusing on product performance and customer feedback. Developing dealer infrastructure through Model workshop, Service Systems and Technical Support. Liaising for any complaint at dealership for early solution. Following - up with Plant/QA/R&D department for part replacement with failure data, Pictures & Videos etc. Ensuring dealers mechanics training and new product awareness programmes along with liaising with O.E.M. and conducting meeting for getting warranty such as Exide, Lucas & MICO & Bosch, etc. Working on Customer Satisfaction Index (C.S.I.) and customer delight. Highlights Successfully made: All service formats like: PDI, Installation, Free Services, Warranty Claims and History Card etc. Warranty policy for the company. Operator manual for tractor. Incentive scheme for Service Engineers.

Service coupons reimbursement algorithm etc Modern workshop concepts for dealers. Complete warranty process for company.

Assistant Manager - Sales Support

International Tractors Limited Privately Held; 1001-5000 employees; Automotive industry July 2006 December 2007 (1 year 6 months) Agra & Gwalior Provided dealer development and technical support Performed PDI, Installations and Free Services of the product & Service Camps, Audits, etc. Liaised with plant and R&D for immediate correction on product problem. Developed modern workshop at dealers and service charts for dealers. Ensured general and special tools at dealers. Highlights Successfully made: Model workshop for Sonalika Dealerships & Improved their infrastructure.

After Sales - Service Operations/ Warranty Issues / Root Cause Failure Analysis etc.
Escorts Limited Public Company; 1001-5000 employees; Automotive industry July 2000 June 2006 (6 years) Chandigarh, India Managed product complaints and attended the warranty issues. Conducted root cause of failure analysis and gathered competitor's feedback of new launch and features. Performed product pressure for improvement and handled computerisation at all dealerships and developed service training program. Handled warranty audits and conducted service camps in field. Highlights Successfully made: Improved dealers reporting system thru computerisation at dealerships. Computerisation done at dealerships for time saving in feedback etc. Developed Authorised Service Centres in North Punjab at Jalandhar, Kapurthala, Tanda etc. Developed Operators Manuals & Service Manuals. Trainings Undergone Escorts Limited - Complete Tractors Assembly and dismantling. Sonalika Tractors - Engine & Hydraulics troubleshooting.

Kunwar Singh (kunwarsingh@rediffmail.com)'s Skills & Expertise

1. Administration 2. Business Development 3. Marketing Management 4. Customer Management 5. Communication skills 6. Conferences 7. Contract management 8. Cost control 9. Customer relations 10. Decision making 11. Delivery 12. Development 13. Documentation 14. Dos 15. Eia 16. Exhibitions 17. Features 18. Functional 19. Goal Setting 20. Government View All (34) Skills

Kunwar Singh (kunwarsingh@rediffmail.com)'s Education

Symbiosis institute of Management Studies
PGDBA (Marketing), Marketing, Brand Management, Client Management, CRM etc. 2005 2010

DayalbaghEducational Institute - Technical College, Agra, UP

3 Year Technical Diploma from a Reputed College, Maintenance, After sales 1997 2000 DEI Technical College, Dayal Bagh, Agra, UP - Ranked No. 1 in Diploma College / Courses in UP & India. Activities and Societies: Dayal Bagh, Society, Agra, UP, India

Dayalbagh Educational Institute

10th(1995) & 12th(1996-97), Science & Maths & Biology 1995 1995 REI Intermediate College - Ranked 1st in Higher Secondary School in UP

Kunwar Singh (kunwarsingh@rediffmail.com)'s Additional Information

Websites:

Company Website Company Website Company Website

Interests: Business Development & Up-gradation / Service Life Cycle Management / Warranty Analyst / Vendor Recovery etc Groups and Associations:

AMW

After Sales Service Group

After Sales Service Providers of India The Indian Service Channel

Auto OEM Network

Automotive After Sales Services

Automotive Industry Professionals Worldwide

Automotive Jobs

Automotive Repair Professionals

EUROPE - NORTH AMERICA - SOUTH AMERICA - MIDDLE EASTBuyers-World & AFRICA - ASIA & PACIFIC RIM

CUSTOMER SUPPORT PROFESSIONALS

CallCentre Search

Construction Equipment Industry Job Board - OEM's, Dealers and Suppliers

Construction Equipment Trading & Lease

ContactCentre Professional

Cummins In India

Customer Relationship Management and Knowledge Management

Customer Service Executives & Professionals

Customer Service Professionals

DMS - Dealer Management Systems Network

Dayalbagh Educational Institute Alumni

HR Pros & Recruiters on facebook

India Leadership Network

Institute of Warranty Chain Management, IWCM

KOMATSU

Leadership and Communication trainings

Leading at Light Speed - CEO Leadership Group

Linked:HR (#1 Human Resources Group)

Mahindra Group Employees & Ex-employees Group

New Holland Agriculture

Personality Development & Leadership Forum

SOUTH AMERICA

Service Quality & Customer Loyalty Measurement

Service Strategies Network

Spare Parts Service Management

Strategic Planning Xchange

TRACTORS & FARM MACHINERY PROFESSIONALS

Telcon

The Emotional Intelligence Network

The Service Council, Field Service and Service Management Best Practices

Tractors

Warranty

Warranty Chain Management Conference

Warranty Innovations

What's My Purpose Life Mastery Course 2.0 Group

World Class Service and aftersales