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59 Alexandra Road, Hendon, London NW4 2RX Mobile: Email: 07423 378 132 rn250@live.mdx.ac.uk
Professional Profile
A highly self-motivated and ambitious graduate in Computer Communication Networking with excellent skills in hardware, software and network troubleshooting and implementation. Quick to familiarise himself with new technologies with a logical and analytical approach to problem solving. Able to work effectively on own initiative with the organisational skills required ensuring those assignments are completed on time and to the required standard. Enjoys being part of a successful and productive team and thrives in highly pressurised and challenging working environments.
Diploma:
Professional Development
CompTIA N+ Certification Cisco Routers & Switches
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Handling any complaints Stocking, replenishing and cleaning sales areas Dealing with customer complaints
April2007-October 2007 (7 months) -Inbound/Outbound Customer Service Agent 3G, 3 Global Service (Ref Mr Donald) I have worked as an Inbound and outbound agent, where we sell our products and solves customers query. My tasks involved:
Inbound Note down all the details on system of customers and their queries. Explaining and solving the given Query by giving proper solution or answers. Outbound We use to have our customer based in UK, Australia (3g network user) where our work was to introduce new schemes and providing upgrades for customers satisfaction and companys profit. Creating, Maintaining Client process. User / Network support across multiple sites. Database Development (Access & SQL). Report Writing.
Personal Details
Languages: Interests include: Fluent English, Hindi, Marathi and Malayalam; Basic Tamil Computer Games, IT Industry Developments, Gym, Football, Bowling, Chess and Salsa Dancing
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