Reserch topic : PROBLEMS AND PROSPECTS OF INDIAN CONVENTIONS INDUSTRY Appeal to Respondents Dear Respondent, This survey is conducted

by Mr. S.Krishnasamy, a Ph.D Scholar, Madurai Kamaraj University, Madurai. This research project aims to understand the needs of the international convention/conference traveller, in order to develop services and amenities as well as looking at Regulatory and Infrastructural aspects, which would adequately address these needs in the near future.

We would like to know you a little better, so please share a few details with us (All details provided here will be used only for current research and your identity and personal details will not be disclosed to anyone or used for any commercial purposes). Do kindly offer your responses in the Response Sheet. Thank You Research Scholar Research Guide

(S.Krishnasamy)

(Dr. V. Rajendran)

A SCHEDULE FOR CONVENTION TRAVELLERS

Response Sheet
1. DELEGATE PROFILE
1.1 Name ____________________________________________ (optional) 1.2 Age _______________ 1.3 Sex ________________ 1.4 Nationality _____________ 1.5 Educational Qualification ________________________ 1.6 Profession : Academic Independent Consultant Corporate Others (Please Specify)

1.7 Monthly Income ($,, Amt) _______________ 1.8 Current Event Venue __________________. Location ____________ 1.9 Who accompany you ____________________ 1.10 Sources of convention/conference information _____________ 1.11 Role at current convention/ conference/seminar Delegate Speaker Sponsor Other Organiser

1.12 How often do you travel for conferences/conventions in a year? 1-2 Times 3-4 Times 5-6 Times More than 6 Times

1.13 Arriving from (city) _______________ 1.14 Onward travel to (city) _______________ 1.15 Reasons for travel Academic Tourism Business Networking

Others, if any (Please specify)

2. Expectations of Conventions/Conferences Travellers

2.1 Kindly rank the following facilities according to their importance (Travellers Expectations) Importance Facilities Very Need To Satisfactory Good Poor Improve 2.1.1 Registration for conference (Single window facility) 2.1.2 2.1.3 2.1.4 2.1.5 2.1.6 2.1.7 2.1.8 2.1.9 2.1.10 2.1.10.1 2.1.10.2 2.1.10.3 2.1.10.4 2.1.10.5 2.1.10.6 2.1.10.7 2.1.10.8 Accommodation tie-up with hotels Transportation (conference related) Immigration facility (VISA and other related issues) Access to public transport Multimedia/ Equipment Support at venue Restaurant/ catering options Travel desk for onward Travel Recreational and hospitality centres Conference/ Convention venue aspects Aesthetics Infrastructure Ambience Hygiene Air conditioning Quality of services Travel agents and tour operators Others, if any(Please specify)

Excellent

2.2 Have you ever travelled to India earlier as part of any delegation for a conference / convention? YES NO 2.2.1 Who was the organizer of the previous conference that you last attended (Other than India)? Organiser ____________________ Location __________________________ 2.3 How would you rate INDIA as a conference destination on the following aspects as compared to your experience(s) abroad? 3

Importance Facilities 2.3. 1 2.3. 2 2.3. 3 2.3. 4 2.3. 5 2.3. 6 2.3. 7 2.3. 8 2.3. 9 2.3. 10 2.3. 11 2.3. 12 2.3. 13 2.3. 14 Registration facility Quality accommodation range Conference Related transportation Immigration facility Access to other public transport Multimedia/ Equipment support at the venue Restaurant/ catering options Travel desk for onward travel Recreational and hospitality centres Venue aesthetics Venue ambience Venue facilities Venue hygiene Any others(Please specify) Very High High Moderate Low Very low

2.4 How many days do you plan to stay in India? Number of days ____________ 2.4.1 Out of these days, how many days do you plan to spend on the following activities? a. Conference/ convention: b. Official engagements: c. Social visits (friends/ relatives) d. Tourism: ______ days ______ days _______days _______days

e. Any other (Please specify) _______days 2.5 What was your primary reason for choosing INDIA for this visit? (Please tick as applicable)

a. Convention/ conference was important:

(____)

b. Other official engagement along with conference: (____) Can you please specify the nature of engagement? ____________ c. Visit to some places of particular interest: Please mention the name of the places d. Any other (Please specify): 3. Convention Expenses: 3.1 Please tell us in brief: How would you usually divide/ split your expenditure at one of the conferences/ conventions ABROAD (Other than INDIA) as compared to in INDIA? Expense Head/ Description 3.1.1 Conference fee( Nil if Sponsored Delegate) 3.1.2 Air travel to and fro 3.1.3 Food & beverage ( Other than conference venue) 3.1.4 Accommodation (Hotel during conference) 3.1.5 Tourism & recreational activities 3.1.6 Local transportation (AIR/ TRAIN/ ROAD) 3.1.7 Gifts/ Souvenir 3.1.8 Any other (Please specify): ---------------------------------Conference Abroad as Percentage or $,, Amt Conference in INDIA as Percentage or $,, Amt (____) _________________ (____)

__________________

4. PRIORITY AREA

4.1 What should be the PRIORITY areas of improvement for INDIA, to emerge as a strong International convention/ conference destination? (Please TICK/ RANK the items according to your perceived priority) Facility/Aspect 4.1.1 Infrastructure at conference/ convention centres Public transport facilities Pre-event conference management Qquality of accommodation around conference venue Rrecreational/ Tourism facilities Food-court quality Ambience Catering at conference venue Additional services Very High High PRIORITY Medium Low Very Low

4.1.2 4.1.3 4.1.4

4.1.5 4.1.6 4.1.7 4.1.8 4.1.9

4.1.9.1 Ticketing 4.1.9.2 FOREX 4.1.9.3 City tours, etc 4.1.10 4.1.11 VISA/ immigration formalities Any other (Please specify)

5. Standard of Infrastructure Facilities

5.1 What is your opinion about the infrastructure facilities in the convention centers? 6

FACILITIES 5.1.1 5.1.2 5.1.3 5.1.4 5.1.5 5.1.6 5.1.7 5.1.8 5.1.9 5.1.10 5.1.11 Hotel rooms Shopping mall Restaurant Cuisine Theatre complex Convention space Bars Fitness facilities Relaxation centre Meeting rooms Any other (Please specify)

More than Sufficient

Sufficient

Priority Moderate Insufficient

Miserably Insufficient

5.2 What is your opinion about the following? Facilities 5.2.1 5.2.2 5.2.3 5.2.4 5.2.5 5.2.6 5.2.7 5.2.8 5.2.9 Setting up an incubation centre for start- ups Community web portals Ball room style convention halls Concourse Banquet kitchen Interpretation and translation facilities in different languages Auditorium Food and beverage arrangement Any other (Please specify) Excellent Good Moderate Poor Very Poor

6. INDIA vis-a-vis Asian Destinations

6.1 What is your perception of India vis--vis other Asian destinations?

6.1.1 Accessibility: Excellent a b c d e Cost Time Frequency of connections to the site Convenience Barriers : visa, customs 6.1.2 Local Support: Excellent a b c Local chapter Convention visitors bureau/convention centre Subsidies 6.1.3 Other Attractions: Excellent a b c d e Entertainment Shopping Sight- seeing Recreation Professional opportunities Good Moderate Poor Very Poor Good Moderate Poor Very Poor Good Moderate Poor Very Poor Good Moderate Poor Very Poor

6.1.4 Accommodation facilities: Excellent a Capacity b c d e Cost Services Security Availability

6.1.5 Meeting Facilities: Excellent Good Moderate Poor Very Poor

a b c d e f

Capacity Layout Cost Service Security Availability 6.1.6 Information: Excellent Good Moderate Poor Very Poor

a b c

Experience Reputation Marketing 6.1.7 Site Environment: Excellent Good Moderate Poor Very Poor

a b c d

Climate Setting Infrastructure Hospitality 6.1.8 Others: Excellent Good Moderate Poor Very Poor

a b c d e f g h i J

Risks Profitability Association promotion Novelty Local transport Information facilitation Traffic decongestion Cleanliness Clean road Overall quality of life

7 Tax levy, Visa and Customs levy:

7.1 What is your opinion about the tax imposed by the INDIAN government compared 9

to that ABROAD? Taxes 7.1.1 7.1.2 7.1.3 7.1.4 Luxurious Tax Service Tax Customs Duty Any other (Please specify) Very High High Medium Low Very Low

7.2 What is your opinion about the link between Ministry of External Affairs and Ministry of Home Affairs? Taxes 7.2.1 7.2.2 7.2.3 7.2.4 7.2.5 Immigration procedure Multiple entry business VISA Quality of service provided by the government officials Customs procedure Any other (Please specify) Excellent Good Moderate Poor Very Poor

8. What type of assistance or support do you expect from the government or respective agencies for promotion/participation of convention/conference?

9. Any other matter/problems that you would like to specify.

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