PRESENTATION TO INDOSAT

Increasing Enterprise Share of Wallet through Value Added Billing Bill Presentment
Driving New Levels of Customer Service & Establishing New Revenue Streams

Presented by Eastcom System Pte Ltd in partnership with PT Galang Network Indonesia On 27 APR 2011

Background

Telco Perspectives (Challenges)

Issues / Challenges from Telcos Perspective

Rising Billing Costs Per page printing, postage, paper and envelope costs are high Customization costs for bill format changes are high Lack of Business Intelligence Very little insight into customers usage patterns Lack of variety in revenue analysis reports - Inability to generate segmented revenue reports Not enough information to create impacting marketing campaigns to cater to customers needs Falling Revenues Traditional IDD/STD voice revenues decreasing Threats from free VOIP, Hop On/Hop Off services Inflexible Billing Systems Inability to generate bills that are customised to customers business requirements Changes to bill layouts are time consuming and complex

Our Focus

Bill Presentment

SOLUTION : Electronic Bill Presentment as a value added service.

By introducing electronic Bill Presentment, Enterprises get the power to manage their bills & provide the flexibility to; Display and print bills in various degrees of detail, from summary to itemised billing Search for a particular mobile number or account number Forward account information Monitor usage using its data mining capabilities etc. Flexibility to integrate the bill information into customers ERP/Finance System. Such services became a great success & Carriers are looking into the possibilities of further enhancing the power of this service.

Our Focus Bill Processing / Reporting & Analysis - eBilling Application Scenario

Service Provider Billing Module

Print House

Physical Bill Postal Service

Mail

Billling Data Output Files

E-Billing
Payment Gateway
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Benefits of our Focus Self Service BENEFITS TO ENTERPRISE

24x7 online access to e-procurement, bills and analytic reports Online facility to capture customers business changes (e.g. change of address, change of user, etc) Online helpdesk facilities Bill Dispute Facilities Tie-in to Customers Business Data Associate customers business related information to billing information Streamline Customer Bill Review Process Capability to review and approve their departmental/regional monthly bill/usage online Reduce time to review/approve monthly bills Exportable Billing Data to ERP Achieve integration to customers ERP system with data export feed Enhance Customers Overall Post Sales Experience Promote Stickiness
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Benefits of Our Focus Reduce Workload on Customer Service Reps 24x7 Self Service facility Business Intelligence on Customer Usage Patterns Access to analytic reports Create more targeted marketing campaigns Reduce Late Payments / Delinquent Accounts Reduce load on credit collections Increase monthly cash flow Deploying a Proven and Scalable Solution Eliminate internal Software R&D Costs Bring e-billing solution to market within 6-9 months Tight integration with OSS/BSS systems BENEFITS TO CARRIER

Benefits of our Focus Additional Recurring Revenue Streams VAS recurring revenue from e-billing VAS recurring evenue from ERP export feeds VAS recurring revenue from customised reports Increase Customer Relationship Stickiness Integrate customers business data with billing information Unique expenditure analysis of Service Providers services Online helpdesk facilities BENEFITS TO CARRIER

Deployment Approach

Build-Operate-Transfer Approach

Installation

CBAM
DATA STORAGE (ON THE WEB)

+
Configuration

LINK

+
Testing Billing Server

OPERATE THE SYSTEM WITH INDOSAT

6 MONTHS (INCLUSIVE TRAINING) + SYSTEM ENGINEERS TRANSFER

Deployment Approach

Optional Approach Monthly Managed Services

A concept which provides a customized approach for maximizing the effectiveness of an organizations call billing system and ensures that the system meets the organizations mission, business and financial objectives.

Installation

CBAM
DATA STORAGE (ON THE WEB)

+
Configuration

LINK

+
Testing Billing Server

MONTHLY MANAGED SERVICES MAINTENANCE

About Us - Introducing Eastcom Systems

Founded in 1992, we are a leading provider of innovative and unique productivity solutions to enterprises and service providers Based in Singapore with global and regional partners delivering Eastcoms products and services around the globe

Delivering Robust

and

Standards-based

Solutions that help service providers generate New Revenue Opportunities

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About Us - Corporate Statistics

Incorporated in 1992 Privately-held ISV company 20+ employees Fast growing company experiencing 25% YOY revenue growth SW development centres in Singapore & India Holds 12 product IPs (Intellectual Property)

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About us Our Key Solution areas

Enterprise

Contact Centres
BPM
Business Process Management (BPM)

Service Providers
Fixed / Mobile
Customer-centric Bill Analytics Solution

Cost Management
Telecom Expense Management (TEM) GreenIT Energy Cost Management

IT Infrastructure
Mission Critical Alarm Monitoring Solutions Unified Comms Converged Engerprise Comms

Converged Comms
Unified Comms Contact Centre Solutions

Mobile
Mobile VAS Service Delivery Platform

Custom Software Development

Customised Software Projects

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About us - Our Main Business Lines / Sample Client List

Telecom Expense Management Call Accounting Solutions Comprehensive Alarm Monitoring System Customer-centric Bill Analytics Management 3G Mobile VAS SDP

Standard Chartered Bank Singapore Press Holdings Deutsche Bank National University of Singapore
Category Description:
Total Telecom Expenditure Management

McHill

PSA

Celcom

BSNL

Avaya

SLA

MTNL

MinDef

HDB

Relcom

Citigroup
Category Description:
PABX Expenditure Management

Mindef
Category Description:
Mission Critical Event Monitoring System

Category Description:
Carrier-grade E-Bill Presentment Solution

Category Description:
3G Mobile VAS Service Delivery Platform

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Happy customers weve helped Celcom to secure

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